PHR
What criteria should be considered when comparing a group versus individual decision making (select all three responses) a creativity B assessment and reward C time and cost D accuracy and judgment
A creativity C time and cost D accuracy and judgment
Which of the following does order number four require federal government contractors and subcontractors to do? A develop affirmative action plans B provide equal pay for equal work C make a reasonable accommodations for those with disabilities D rehire individuals returning from uniformed services
A develop affirmative action plans
Which of the following are requirements of the patient protection and affordable care act? (Select all three correct responses) A employers must provide breaks for nursing mothers B dependent coverage must be included in healthcare plan C health plans must provide 100% coverage for preventative care D all employers must provide healthcare coverage
A employers must provide breaks for nursing mothers B dependent coverage must be included in healthcare plan C health plans must provide 100% coverage for preventative care
And human resource accounting which of the following represents the cost of recruiting hiring and training a totally new workforce? A replacement cost B outlay cost C total staffing outlay D turnover efficiency cost
A replacement cost
In human resource accounting which of the following represents the cost of recruiting hiring and training a totally new workforce A replacement cost B total staffing outlay C turnover efficiency cost D outlay cost
A replacement cost
What consequence occurs when the difference in pay between new hires and experienced employees become increasingly smaller A salary compression B wage differential C salary attraction D wage contraction
A salary compression
What consequences occurs when the difference in pay between new hires and experienced employees becomes increasingly smaller? A salary compression B salary attraction C wage differential D wage contraction
A salary compression
Which of the following is the Best preliminary screening tool for selecting successful candidates for international assignments? A self-selection B language proficiency test C national origin and gender D peer recommendations
A self-selection
Deontology defines what is right according to which of the following? A. What is fair and just B. What will harm versus help people C. What is best for society D. What is best for each individual
What is fair and just
Which of the following represents when one characteristic about a person positive or negative strongly influences all other attitudes about the person? A. Halo effect B. Central tendency effect C. Inter-rater reliability D. Leniency-strictness effect
A. halo effect
Which statement about contingency or situational models of leadership is most correct? A. They prove that an employee orientation is more effective than a production orientation B. They indicate that appropriate leader behavior depends on the circumstances C. They state that a strong production orientation is necessary for effective leadership. D. They emphasize the importance of charisma as a leadership trait.
They indicate that appropriate leader behavior depends on the circumstances
Which federal law attempted to balance the power between the union and employer by identifying six unfair labor practices of labor organization? A Taft-Hartley Act B Wagner Act C Landrum-Griffin Act D Norris-La Guardia Act
A Taft-Hartley Act
Praising a supervisor for completing a safety report on time is an illustration of what contingency? A a positive reinforcement B a negative reinforcement C an escape D a punishment
A a positive reinforcement
What is a change agent? A an expert in diagnosing and changing organizations by applying behavior science knowledge B any strategy or tactic that provokes change in an organization C the first person in the work group to unfreeze and convince his or her colleagues to do the same D a person who resist organizational change
A an expert in diagnosing and changing organizations by applying behavioral science knowledge
What is the final step of most grievance procedures in union companies A arbitration B conciliation C a strike D mediation
A arbitration
What skills are required to be a successful human resources generalist? A. Knowing how to update a human resource information system B. An understanding of how learning theories impact a training design C. A broad comprehensive knowledge of all human resource functions D. Knowing how to validate a selection procedure
A broad comprehensive knowledge of all human resource functions
A defined contribution pension plan is defined by which of the following? A how much money is put into each employees retirement fund each year B how much retirees receive each year after retirement C who will be the trustee of the pension fund D how the contributions are to be withdrawn
A how much is put into each employees retirement fund each year
Which of the following is the study of jobs within an organization including the tools equipment and work aids that an employee uses in the working conditions of the job? A job analysis B performer analysis C job intervention D job modeling
A job analysis
What is the process of explaining the job to the learner demonstrating the job and then having the learner perform the job under the trainer supervision? A job instruction training B vestibule training C eliminate (demonstrational) learning D coercive instruction
A job instruction training
What is the term for a bureaucracy that is characterized by homogeneous functional departmentalization, centralized decision making, formal rules and control mechanisms, and highly specialized jobs? A. An organic structure B. Matrix structure C. A mechanistic structure D. A paradox structures
A mechanistic structure
Which of the following is a statement that explains why an organization exists, how it contributes to society, and which values guide its actions? A. A strategy B. A mission statement C. An organizational policy D. A public release
A mission statement
What is the ideal statistic a hiring manager should use for combining for selection criteria into a single weighted composite? A regression analysis B analysis of variance C test of significance D standard deviation
A regression analysis
Which of these statements regarding individual pay determination are true (select all three correct responses) A the Supreme Court has upheld the right of unions to fine over productive workers B unions claim at the strongest factor influencing pay differential should be seniority C people who excepted the work ethic think highly productive workers deserve more pay D pay rates for new employees should reflect their current abilities but disregard their future potential
A the Supreme Court has upheld the right of unions to fine over productive workers B unions claim at the strongest factor influencing pay differential should be seniority C people who excepted the work ethic think highly productive workers deserve more pay
What is the key difference between an unweighted in a weighted average in a compensation survey? A the weighted average is calculated by averaging all of the individual salaries within the survey B the weighted average is calculated by adding the cost of benefits to base salaries in dividing the number of employees C the weighted average is calculated by subtracting the amount of revenue during the year divided by the number of employees D the weighted average is calculated by including vacation days six days to the total in dividing the number of days in a calendar year
A the weighted average is calculated by averaging all the individual salaries within the survey
Which of the following statements is true regarding the relationship between efficiency and effectiveness? A. Efficiency refers to processes within the organization, and effectiveness refers to processes outside the organization B. An organization must be effective in order to be efficient C. An organization must be efficient in order to be effective D. Effectiveness refers to processes within the organization, and efficiency refers to processes outside the organization.
An organization must be efficient in order to be effective
The process of not hiring replacements for employees who leave is known as?
Attrition
What is modified organizational chart showing the most likely replacements of each managerial position? A a training and development guide B a replacement guide C an advancement schedule D a promotion chart
B a replacement chart
What criteria should be considered when comparing group versus individual decision making? (Select all three correct answers) a assessment and reward B accuracy and judgment C time and cost D creativity
B accuracy and judgment C time and cost D creativity
What is the final step of most aggrievement procedures and union companies? A mediation B arbitration C conciliation D a strike
B arbitration
Which strategy tries to gain a competitive advantage by providing exceptionally high quality? A retrenchment B differentiation C cost leadership D focus
B differentiation
A code of ethics is more effective if it is developed by which of the following? A supervisors B everyone of the organization C top management in the executive board D an ethics committee
B everyone in the organization
Which of the following are explanations for a plateau in learning curve? (Select all three correct answers) A familiarity with a training environment B hierarchy of habits C elimination of bad habits D motivation decline
B hierarchy of habits C elimination of bad habits D motivation decline
In the expectancy theory what does valiance refer to? A whether the person is able to perform the task B how desirable or undesirable the outcomes are to the person C how much people know about the situation D how often the person is reinforced
B how desirable or undesirable the outcomes are to the person
Which statement best explains when human resource management is essential? A although human resource management is a necessary in the mining in manufacturing industries it is essential and service companies like finance in retail B human resource management is essential in every organization regardless of size industry union status C human resource management is only essential when companies do not have an organized union to protect employees D while human resource management is not important small organization it becomes essential after the exceed 50 to 100 employees
B human resource management is essential in every organization regardless of size industry or union status
When an organization does not have a formal performance evaluation program which of the following is likely to occur? A there will be less likelihood of legal problems with the valuation program B in formal evaluation's will continue to occur C performance will not be evaluated at all D to much time will be spent in trying to evaluate performance
B informal a valuations will continue to occur
The degree in which a research instrument provides the same results when measurements are repeated is an indication of which of the following? A it's stability B it's reliability C is vitality D its accuracy
B it's reliability
What is the focus of six sigma programs? A improving leadership through participation in innovation B reducing variability and improving quality and predictability C allowing unions to contribute to workplace improvements D stimulating creative ideas a new innovation
B reducing variability in improving quality and predictability
Which of the following best illustrates the sensitizing effects of a pretest as an alternative explanation for the results of a research study? A post test contained ambiguous words that were not familiar to the subjects B the pretest calls the subjects to think or act differently after responding to the questions C the pre-test was too short to be reliable D the pretest was not accurate enough to measure differences between subjects
B the pre-test cause the subjects to think or act differently after responding to the questions
Which of the following provides the right to receive part of the money a company has invested in a pension a fund even if the employee leaves the company a funding b vesting C fiduciary responsibility D portability
B vesting
Which of the following determines whether a person is an employee or an independent contractor? A whether the person is labeled an independent contractor and paid only when the job is completed B whether the employer controls how where and when the work is to be done C whether the person is paid a salary D whether the job is an executive administrator of a professional job
B whether the employer controls how where and when the work is to be done
As a result of current trends in the birthrate, which of the following is expected to occur? A. Lower participation rates B. A severe labor shortage C. A huge labor surplus D. Widespread unemployment
B. A severe labor shortage
Which of the following statements about organizational strategy are true? (Select all three correct responses) A. Organizational strategies are all about the here and now and focus on short-term success. B. Organizational strategies define action plans to achieve the mission and goals of the organization C. Organizational strategies have a long-term focus. D. Organizational strategies recognize the impact of the external environment
B. Organizational strategies define action plans to achieve the mission and goals of the organization C. Organizational strategies have a long-term focus. D. Organizational strategies recognize the impact of the external environment
Which of the following are characteristics of a transactional leader? (select three correct responses) A. Provides vision and a sense of mission, gains respect and trust, instills pride B. Searches for deviations from standards and takes corrective actions C. Negotiates exchange of rewards for effort D. Establishes goals and objectives
B. Searches for deviations from standards and takes corrective actions C. Negotiates exchange of rewards for effort D. Establishes goals and objectives
What is the financial management tool that we use to monitor the performance of a business unit and control its actions? A. Financial statement B. Balance Sheet C. General Ledger D. Budget
Budget
A piece work job pays $.60 per piece and employee works 50 hours in one week and produces 600 pieces what is the employees pay for the week? A 360 B 720 C 396 D 540
C 396
Which of the following provides the right to receive part of the money a company has invested in a pension fund even if the employee leaves the company? A portability B Fiduciary responsibility C vesting D funding
C Vesting
Which of the following is not true of an employee assistance program? A the program should be advertised all employees and their family members B staff members should be willing to meet wherever the employer dependent should be most comfortable C all problems and conditions related by the EAP should be reported to management and employee supervisor D the program must be accessible 24 hours a day seven days a week
C all problems and conditions related by the EAP should be reported to management and the employee supervisor
Where does vestibule training take place? A In the employees home through self study B on the job C at a separate location such as a training center D in the union hall
C at a separate location such as a training center
Complete the following statement with the best example of a good behavioral objective. After completing this training course you should: A be aware of all potential hazards involved in your job B understand the proper procedure for operating a drill press C be able to describe the procedure for ordering supplies D know the name of each piece of equipment in the workshop
C be able to describe the procedure for ordering supplies
If the scores for a large sample of current employees on a new mental ability test or highly correlated with their scores on too well establish mental ability test then which of the following with the new test possess? A concurrent vitality B content vitality C construct vitality D predictive vitality
C construct vitality
Which of the following is analyzed in the five forces model of competition? A adequacy in training of affirm salesforce B causes and consequences of internal conflicts C environmental forces within a firms industry D competitive relationships between divisions of a firm
C environmental forces within a firms industry
The Supreme Court has ruled that in quid pro quo sexual-harassment case is the employer___________ A has liability only if the company sexual-harassment policies were not followed B has liability only when the harassment resulted in a tangible employment action C has vicarious liability the employers responsible for the actions of supervisors D has no liability only the harassing party is liable
C has vicarious liability the employer is responsible for the actions of supervisors
Which of the following selection procedures typically has the lowest reliability? A application blanks B assessment center C interviews D personal testing
C interviews
Participation rates are a measure of the percentage of people who do which of the following? A have excepted a promotion B join a labor union C join the labor force D work full-time
C join the labor force
What is the philosophy behind consumer directed healthcare? A the government should have less control over healthcare services and providers B employees should not rely on their employers for healthcare coverage C people make more careful healthcare choices when they're spending their own money D people usually understand their own healthcare needs better than a doctor would
C people make more careful healthcare choices when they're spending their own money
Which of the following is typically a result of under socialization? A lack of creativity B mindless conformity C poor performance D dogmatic thinking
C poor performance
What is the area in which both sides are willing to negotiate a compromise on each bargaining issue? A feasibility sector B the area of compromise C the bargaining zone or D the integrative area
C the bargaining zone
Which is the most important reason given for not joining a union? A the individuals are afraid that management will discriminate against union members B the individuals think the union will reduce their wages or benefits C the individuals think of themselves as professionals who should join professional organizations D the individuals are afraid they will no longer be able to submit complaints to management
C the individuals think of themselves as professionals who should join professional organizations
Which of the following is the most typical reason for disqualifying applicants during the preliminary screening? A they are not members of the proper race or sex B the lack of proper personality C the lack of proper education experience required D they are not adequately motivated
C they lack the proper education experience required
Which of the following refers to a statement on a job application requires employees to confirm that they are not a member of the union and promise not to join a union? A union refills refusal cards B antiunion agreements C yellow dog contract D labor contracts
C yellow dog contract
What is the goal of using cost accounting to measure specific human resources issues? A. Defend the human resources department against charges or favoritism B. Improve the coverage of issues in an employee handbook C. Calculate the actual dollar cost of these specific human resources activities D. Improve the marketing of human resource activities to other departments
Calculate the actual dollar cost of these specific human resources activities
What does strategic alignment of HR refer to? A. Adjusting the wage levels to achieve external equity with similar organizations B. Developing an efficient process for recruiting new employees to replace those who leave C. Helping employees understand company policies D. Coordinating the action plans of HR and other functional areas such as marketing, finance, and operations.
Coordinating the action plans of HR and other functional areas such as marketing, finance, and operations
Which of the following is the simplest method of job evaluation? A classification B the point method C factor comparison D job ranking
D Job ranking
Which of the following is one of the major benefits of arbitration? A unions and management like having an independent person resolve contract issues B labor issues are quickly resolved through arbitration C arbitration is a convenient and inexpensive way to solve problems D arbitrators can make informed and final decisions that resolve difficult disputes
D arbitrators can make informed and final decisions that resolve difficult disputes
Which of the following represents the employment at will doctrine? A everyone has the right to a job if they want want and it is the governments role to ensure that jobs are available for all B job offers contain implied contracts of permanent and steady employment C employees jobs are their property and they can only be terminated for just cause D both the employer and employee have the right to terminate the employment relationship at any time
D both the employer and employee have the right to terminate the employment relationship at any time
When examining environmental uncertainty the number of external elements that are relevant to an organization is referred to as an environmental _______________? A Relevance B stability C domain D complexity
D complexity
Which of the following is true regarding job satisfaction? A older workers usually report lower job satisfaction then younger workers B the supervisors management style has little to no impact on workers job satisfaction C workers with problems in their personal life usually have higher levels of satisfaction on the job D employees with a strong worth ethic generally report higher job satisfaction
D employees with a strong work ethic and generally report higher job satisfaction
What does a selection process with an overall yield ratio of 20:1 mean? A only one applicant accepts the job for every 20 offers B each step of the selection process elements 20 applicants C for every 20 new hires, only one remains after one year D for every 20 applicants, only one is ultimately hired
D for every 20 applicants, only one is ultimately hired
According to the concept of a business necessity which of the following describes a hiring practice that has a discriminatory effect against minorities? A acceptable if there is no discriminatory motive B legal if it's consistent with customary business practices C it never allowed since discriminatory practices are never legal D justified if it is necessary for the efficient operation of the firm
D justified if it's necessary for the efficient operation of the firm
What is the ideal type of organizational structure when environmental pressure is create an intense demand for frequent new products that must meet very high levels of technical quality? A organic B bureaucratic C mechanistic D matrix
D matrix
What is the human resource accounting measure that represents the cost of recruiting selecting and training the present employees? A acquisition cost B replacement cost C human resource value D outlay cost
D outlay cost
Which of the following would not be one of the steps in a TQM intervention? A identifying the customers requirements and developing quantitive measures to assessment B defining the major functions and services that must be performed C flow charting the processes that occur within each department D performing a culture audit using an ethnographic study
D performing a culture audit using a ethnographic study
I-9 forms require evidence of employment eligibility and which of the following? A proof of residency B a valid Social Security number C proof of citizenship D proof of identity
D proof of identity
Person a and person b both work at the same job and receive the same pay but person a realizes that person b works almost twice as fast according to equity theory what is person a most likely to do? A do nothing B ask for a raise or reduce workload C assume that person be has more training and experience D rationalize that his work is higher quality than person B's
D rationalize that his work is higher quality than person B's
Which Of the following is a result of high unemployment levels? A commitment to the company declines B absenteeism and turnover increase C recruitment is easier D employees are more incluner to demand higher wages
D recruitment is easier
Which of the following represents broadbanding? A reducing the number of job classifications and airing the pay ranges B increasing the number of job classification increasing the pay ranges C increasing the number of job classifications and narrowing the pay ranges D reducing the number of job classifications and increasing the pay ranges
D reducing the number of job classification and increasing the pay range is
One danger of assessing the effectiveness of a training program by observing the behavior employees as that behavior changes might be due to ___________rather than a result of the training program A historical events B Luck C sensitizing affects of the pre-test D the Hawthorne effect
D the Hawthorne effect
During which phase of training and development should that criteria be established for evaluating the effectiveness of the training program? A the valuation phase B the feedback phase C the training phase D the assessment phase
D the assessment phase
When is polygraph testing legal? A the employee is informed of the results B all employees are tested equally C new employees are being hired D the test is part of an ongoing investigation of losses
D the test as part of an ongoing investigation of losses
What does the employment value proposition describe? A the companies employment costs as a percent of total profits B the value a job prospect expects to get from selecting a particular career path relative to other employment choices C the total value of a company to human resources D what a company has to offer its employees relative to the rewards offered by other places of employment
D what a company has to offer its employees relative to the rewards offered by other places of employment
A vendor that provides services for a company offers to send a company employee and her family to Disneyland. Which is the following should the employee do? A. Stop doing business with the vendor B. Accept the offer in an effort to strengthen business relationships C. Allow the vendor to pay for travel expenses, but not for park admission fees D. Decline the offer because it is a conflict of interest
Decline the offer because it is a conflict of interest
A forecasting method that consist of pulling the information from a panel of experts who expressed independent opinions is called the _______________technique
Delphi
A beauty salon decided to raise its prices and provide scalp massage and eyebrow plucking with each haircut. Which competitive strategy is the firm using? A. Matching rival firms B. Cost leading C. Differentiated product D. Limiting new entrants
Differentiated product
Why are organic organizational structures superior to mechanistic structure in a dynamic, changing environment? A. The employees' jobs are more specialized and repetitive B. They have more rules and procedures for employees to follow. C. Employees can adapt better to change because they do not have rigid lines of authority D. Organic firms have better centralized decision making
Employees can adapt better to change because they do not have rigid lines of authority
Which of the following is a primary consequence of intense economic competition on human resource management? A. Job enrichment programs have to be suspended B. Fewer financial rewards are offered except in the most successful firms. C. Companies are forced to revise their description D. Technological advances are reduced and the use of technology decreases
Fewer financial rewards are offered except in the most successful firms.
In a behavioral science publication, a researcher reported on the results of administering a questionnaire measuring employee interests. Which of the following is an example of this research technique? A. Laboratory experiment B. Field experiment C. Field survey D. Case study
Field survey
As a strategy concept, what does the value chain represent? A. How human resources activities are valuable and contribute to the firms profitability B. How companies are linked together in the production of goods and services C. How a firm evaluates the value of each product and focuses on the most profitable ones. D. How many is transferred between companies in a financial system
How a firm evaluates the value of each product and focuses on the most profitable ones.
What is the primary advantage of using professional employer organization (PEO)? A. Human Resource function can be outsourced and performed more capably B. The company can reduce its exposure to illegal discrimination C. The company saves the money it would have spent on employee benefits and services D. It provides inexpensive consulting advice
Human Resource function can be outsourced and performed more capably
Which of the following statements is true regarding the relationship between people and organizations? A. Employees in participatively run organizations are protected from abuse. B. Employees can only be terminated for just cause C. Individuals are more powerful than organizations because of civil rights laws. D. Organizations can abuse people even if their policies are administered fairly.
Organizations can abuse people even if their policies are administered fairly.
What is an essential step in implementing a new HRIS? A. Identifying product enhancements that can be added in the future B. Parallel testing to detect inconsistencies in the installation of the new system C. Asking the vendor when new updates are anticipated D. Knowing how many live installs the vendor has had on the product they are now demonstrating
Parallel testing to detect inconsistencies in the installation of the new system
Federal laws relating to employment are enforced by which of the following? A. Federal courts B. Local law enforcement C. Congress D. Regulatory agencies
Regulatory agencies
The first step in developing a security system for a company is to form a _____________analysis
Risk
To evaluate employee attitudes regarding a compressed workweek, an HR manager administered a questionnaire to two groups, one group using the usual 5/8 schedule and one group using the 4/10 schedule. The mean scores for both groups were the same, but the manager thinks the mean fails to show that the employee in the 4/10 group either love or despises the new schedule. What statistic should be compared to confirm this decision. A. T-test or analysis or variance B. Median C. Mode D. Standard deviation
Standard deviation
Which of the following is not typically considered an HR function? A. Employee Relations B. Staffing C. Standard deviation D. Compensation
Standard deviation
What integrating mechanisms do highly trained professionals with similar backgrounds and training most likely utilize when coordinating their work? A. Direct supervision B. Standardization of skills C. Standardization of outputs D. Standardization or work processes
Standardization of skills
Which of the following represents the designated relationships in an organization and explains who reports to whom? Processes Strategy Structure Culture
Structure
What is the greatest disadvantage of the matrix organizational structure? A. The lack of unity of command B. Unresponsiveness to customers' needs C. Slow product development D. Poor communication and cooperation between departments
The lack of unity of command
Which of the following would not be considered an unobtrusive measure? A. Evaluating the impact of an employee wellness program about cholesterol by counting the number of high cholesterol left on the tables after a luncheon B. Using an anonymous questionnaire measuring job satisfaction to evaluate a supervisor's leadership style C. Evaluating the popularity of a museum display by how often the linoleum floor wears out D. Judging the popularity of library books by how much dust is on them
Using an anonymous questionnaire measuring job satisfaction to evaluate a supervisor's leadership style
When are statistical measures such as revenue per employee, cost per hire, and recruitment yield ratios most meaningful in evaluating the effectiveness of the HR process? A. When they are collected and reported by independent consulting services B. When they are reported as summary statistics C. When they can be compared against national norms D. When they can be benchmarked against similar companies within the same industry
When they can be benchmarked against similar companies within the same industry
What is it called when to performance a valuators produce consistent a valuations of the same employee? a test retest reliability B concurrent vitality C inter-rater reliability D reliability agreement
c inter-rater reliability
