Pizza Hut
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BLAST?
Believe Listen Apologize Satisfy Thank
What is CHAMPS?
C.H.A.M.P.S. is a program that focuses on our customer. It ensures that we listen, respond, and give our customers what they expect. C.H.A.M.P.S. is a way of life at all of our restaurants.
CHAMPS?
Cleanliness Hospitality Accuracy Maintenance Product of quality Speed
What do you do when people come in?
Give them a warm, welcoming greeting and a smile. Listen and take their order. Cash them out & do a product check
Danger Zone
40-140 F, bacteria doubles in about 20 minutes
What is BLAST
A way of dealing with complaining customers efficiently and professionally
Reheating temp
Above 165 F