Platform App Builder

An organization has recently completed a large marketing campaign across the globe using Salesforce. The Marketing Director wants to collect customer feedback related to the campaign. He wants to use Salesforce for sending survey forms and collating the survey results directly within the org. Which options are best to recommend? Choose 2 A) Look for an AppExchange solution that meets the requirements B) Use the Salesforce native mass survey functionality C) Use a third-party cloud survey application and integrate it with Salesforce D) Develop a custom survey application using .Net and integrate is with Salesforce

A,B

High Mountain Travel Company currently uses both Sales Cloud and Service Cloud. The current financial application used by the company has reached its end of life, and the management is considering a replacement that can be accessed by users from Salesforce. What would be recommended in this situation? A) Salesforce functionality is limited to Sales, Service, and Marketing, so consider the implementation of an independent ERP system. B) Evaluate financial applications on the AppExchange to determine if one of them meets the organization's requirements C) Use Salesforce Connect to set up a new financial application that has the same functionality D) Evaluate building the required financial application using the Lightning App Builder

B

Sara has set up the standard Email-to-Case functionality and is testing it. She has found that cases are created from emails sent to the designated email address with the subject populated from the email subject and the case description populated from the email body. The support emails are sent using a standard format that includes the case priority and site location of the customer issue. How can these fields be set automatically when the case is created? Pick 2 A) Create a workflow rule to update the case priority and site location fields B) Create a before insert trigger on the case object to update the case priority and site location fields C) Create a custom email handler to map the fields D) Add field mappings for case priority and site location in the Email-to-Case settings

B,C

Cool Air Conditioners has been using Service Cloud to manage cases, but are now considering using it to manage field service jobs. They would like to track field service activity and assignment to technicians. What is the recommended solution to meet these requirements? A. Install an AppExchange product that provides Field Service functionality B. Extend the Service Cloud configuration to handle Field Service cases C. Use Field Service to utilize Service Appointment, Work Order, and Work Order Line Items D. Use real time API integration to connect Salesforce with an external field service application

C

Global Containers uses the account hierarchy to record the structure of businesses in various regions and locations. The Salesforce Administrator working for the company has been asked to provide a rolled up total of the number of opportunities associated with accounts across all levels of the hierarchy. The display of the accounts should be indented according to the level in the hierarchy. How could this be created? A) Use the standard Account report type and create a new report for the number of opportunities related to each account B) Create a new custom report type and include a roll-up summary field for the total number of opportunities C) Request a developer to build a Visualforce page or custom Lightning component to display data in the required format D) It is not possible to create a report with this data

C

When an address on an account is entered, the account address should be validated using an external web service. What is the best way to accomplish this? A) Use a workflow rule to perform a validation when the address is changed B) Use a validation rule to validate the address using the external service C) Call the external web service via a button on a Visualforce page and validate the address D) Use Process Builder to call the external web service to validate the address when the account object is created or edited

C

New Horizon Satellites uses Salesforce for opportunity management for its data service products. There are many variables and complex combinations that can be configured when offering a data service. The company currently uses Excel to produce quotes but would like to use Salesforce instead. What would be the recommended solution? Choose 2 answers. A. Create a Visualforce page that displays the quote and al lows saving it as a PDF B. Use the standard Quote template functionality C. Look for an AppExchange product that meets the requirements D. Use Salesforce Quote-to-Cash functionality E. Create a custom button that allows exporting the opportunity details to Excel

C,D

Grand College is an educational institution that tracks student data using Salesforce. It would like to generate the attendance record for its students in a printable PDF format, with data from multiple objects. Which of the following would help in achieving this use case? A) Add the PDF Lightning component in Lightning App Builder. B) Add the built-in 'Convert PDF' button to the page layout C) Build a report in Report Builder and export it as a PDF file. D) Build a Visualforce page to display the necessary data

D

The marketing department of Cosmic Marketing Solutions would like to manage email campaigns and track responses, including the number of opens and clicks in Salesforce. They do not need the complete functionality of Marketing Cloud at this stage. What is the recommended solution for this requirement? A) Use the standard campaign functionality B) Build custom functionality that tracks the responses C) Use a third party email campaign application and integrate it with Salesforce D) Use a third party app from AppExchange

D

There is a requirement to rate all accounts daily based on the values of the opportunities closed in the current year, the number of open opportunities, and the opportunity close rates. The account with the highest aggregated result should be rated number 1, and so on until the account with the lowest rating is updated. How could this requirement be achieved? A) Use Process Builder and schedule an action to run each night to sort and rate all accounts B) Use an Apex trigger on the Account object and schedule it to run each night C) Use a time-dependent workflow action to update the 'Rating' field D) Use a Batch Apex job and schedule it to run each night

D