PLS Midterm2

Almost _________ percent of ransomware victims pay the ransom and hackers _________ decrypt the data as promised. 50; do not 95; do 50; do 95; do not

50; do

The 80/20 rule means that if the software meets _________ percent of the company's needs, then the company should modify _________ percent of its business processes to use the software. 20; 80 80; 80 20; 20 80; 20

80; 20

You can check your credit report annually for free through TransUnion, Equifax, and Experian. This allows you to catch signs of identity theft early and note any problems in your credit reports. This is an example of an ethical issue that falls into the category of ________. accessibility accuracy property privacy

Accuracy

_________ did not file comments with the FCC opposing Marriott's Wi-Fi blocking plan. Microsoft Consumer Electronics Association Google Amazon

Amazon

Analytical CRM systems provide ________ by analyzing customer behavior and perceptions. CIC ERP BI SFA

BI

________ is an approach that integrates various automated factory systems. MRP TPS CRM CIM

CIM

________________ development is closely linked with the idea of web services and service-oriented architectures. Component-based Object-oriented End-user Agile

Component-based

Which of the following is NOT a reason Priceline.com moved to a new customer contact center? Customer growth Competition Contact options Cost

Cost

________ is the marketing of additional related products to customers based on a previous purchase. Cross-selling Bundling Upselling Downselling

Cross-selling

Hackers would use a botnet to perform a _________. virus a Trojan horse DDoS a logic bomb

DDoS

A(n) _________ is located between two firewalls. DMZ ERP spamware detector anti-malware system

DMZ

Ashley Madison's data was first released on the _________ by ________. Web; The Impact Team Dark Web; Anonymous Web; Anonymous Dark Web; The Impact Team

Dark Web; The Impact Team

_________ feasibility determines whether the project is an acceptable financial risk and, if so, whether the organization has the necessary time and money to successfully complete the project. Competitive Technical Behavioral Economic

Economic

_________ is an approach in which the organization's end users develop their own applications with little or no formal assistance from the IT department. JAD End-user development Agile development RAD

End-user development

_________ occurs when an unauthorized individual attempts to gain illegal access to organizational information. Espionage Alien software Information extortion Identity theft

Espionage

_________ costs are those costs that remain the same regardless of any change in the company's activity level. The CIO's salary is an example of a _________ cost. Variable; fixed Fixed; fixed Variable; variable Fixed; variable

Fixed; fixed

Which of the following data is NOT currently collected by usage-based car insurance companies? Speed GPS Mileage Time of day

GPS

Which of the following is an accuracy issue? What information does a person or an organization have a right to obtain, under what conditions, and with what safeguards? How can we ensure that the information will be processed properly and presented accurately to users? What information about oneself should an individual be required to reveal to others? How should we handle illegally copying copyrighted software?

How can we ensure that the information will be processed properly and presented accurately to users?

Which of the following is an accessibility issue? Under what circumstances can one use proprietary databases? How much should companies charge for permitting access to information in their databases? What information about individuals should be kept in databases, and how secure is the information there? How can we ensure that errors in databases, data transmissions, and data processing are accidental and not intentional?

How much should companies charge for permitting access to information in their databases?

The _________ consists of a clear set of projects that the IS department and the functional area managers will execute in support of the IT strategic plan. organization mission IT architecture IS operational plan organization strategic plan

IS operational plan

________ originally managed Priceline.com's customer management system. IT Marketing HR Product management

IT

Which of the following does NOT contribute to the increasing vulnerability of organizational information resources? International organized crime taking over cybercrime Increasing skills necessary to be a computer hacker Smaller, faster, cheaper computers and storage devices Lack of management support Today's interconnected, interdependent, wirelessly networked business environment

Increasing skills necessary to be a computer hacker

Which of the following is an advantage of JAD? Bypasses the IS department and avoids delays Works wells for ill-defined problems Involves many users in the development process Enforces quality by maintaining standards

Involves many users in the development process

________ is the customer's potential revenue stream over a number of years. Lifetime value Market capitalization Customer churn Customer life cycle

Lifetime value

________ is the correct evolution of POM planning. MRP MRP II ERP ERP MRP MRP II MRP ARP ERP ERP ARP MRP

MRP MRP II ERP

_____ is NOT a statistical tool used for predictive analytics. Data mining Linear regression Logistic regression Multidimensional analysis

Multidimensional analysis

If you analyze a data cube, this is an example of using data mining. DSS. OLAP. OLTP.

OLAP

Most organizations design TPS to process transactions as soon as they occur. This is called _________. OLTP source data processing batch processing OLAP

OLTP

________ CRM systems are hosted by an external vendor in the vendor's data center. On-premise On-demand Mobile Social

On-demand

______ analytics require _______ analytics. Descriptive; predictive Descriptive; prescriptive Predictive; prescriptive Prescriptive; predictive

Prescriptive; predictive

_______ is a decisional role. Analyzer Leader Liaison Resource allocator

Resource allocator

________ is the component of an operational CRM system that automatically records all of the components in a sales transaction process. JIT CIC CMA SFA

SFA

________ is the best-known on-demand CRM vendor. Oracle SAP Salesforce Microsoft

Salesforce

SaaS is a method of delivering _________ in which a vendor hosts the applications and provides them as a service to customers over a network, typically the internet. software a platform hardware an architecture

Software

_________ are IS professionals who specialize in analyzing and designing information systems. Systems analysts Technical specialists Users Programmers

Systems Analysts

A URL that begins with https uses _________. DMZ TLS VPN ERP

TLS

A _________ site typically does not include the actual application the company needs to get the business back up and running immediately. medium cold warm hot

Warm

_________ is the most recent example of ethical misbehavior in organizations. Wells Fargo bank WorldCom Tyco Enron

Wells Fargo Bank

Which of the following is a privacy issue? What information about individuals should be kept in databases, and how secure is the information there? Under what circumstances can one use proprietary databases? How much should companies charge for permitting access to information in their databases? How can we ensure that errors in databases, data transmissions, and data processing are accidental and not intentional?

What information about individuals should be kept in databases, and how secure is the information there?

Which of the following was NOT used in the cyberattack on Ukraine? Spear-phishing a logic bomb DoS a SCADA attack

a logic bomb

_________ refers to determining who is responsible for actions that were taken. Accountability Answerability Responsibility Liability

accountability

The end product of the _________ stage is a set of system requirements. design operation investigation analysis

analysis

Auditing _________ the computer means verifying processing by checking for known outputs using specific inputs. with into through around

around

Overstock's chatbot, called Mila, _________. provides a list of recommendations and enables customers to have a real-time dialogue with the bot automates the simple but time-consuming process of requesting sick leave asks shoppers to input their skin type and then suggests beauty tips and products tailored to their needs allows customers to describe what they are looking for instead of just choosing from standard options

automates the simple but time-consuming process of requesting sick leave

The most current form of ransomware demands payment in the form of _________. Paypal transactions Bitcoins cash credit cards

bitcoins

You are an executive working for a Fortune 500 company. You want to see how each factory floor worker is performing compared to every other worker. You would look at the ________ wall in the Management Cockpit. black blue red white

blue

A _________ site is the least expensive option. warm cold medium hot

cold

Your southern region is not doing very well. You want to know why, so you ask for a special report showing the numbers for the southern region compared to the northern, eastern, and western regions. This is a(n) ________ report. exception comparative drill-down routine

comparative

Which of the following is NOT a use for data mining? Comparing products Detecting fraudulent credit card transactions Forecasting bankruptcy Predicting sales

comparing products

Companies purchase digital dossiers to ________. evaluate the competition create customer intimacy engage in electronic surveillance track their own reputations

create customer intimacy

Amazon's recommender system is an example of ________. upselling bundling downselling cross-selling

cross-selling

_________ refers to malicious acts in which attackers use a target's computer systems to cause physical, real-world harm or severe disruption, often to carry out a political agenda. Cyberterrorism Identity theft A SCADA attack Espionage

cyberterrorism

A transaction is any business event that generates ________ worthy of being captured and stored in a database. knowledge wisdom information data

data

If you want to know what items customers typically buy together so that you can place them next to each other on the shelf, you would be using data mining. DSS. OLAP. OLTP.

data mining

Data reduction is the conversion of raw _______ into a smaller amount of more useful _______. data; information data; knowledge information; data information; knowledge

data; information

The _________ approach states that the morality of an action is based on whether the action itself is right or wrong under a series of rules, rather than based on the consequences of that action. deontology rights common good utilitarian fairness

deontology

GIS is a computer-based system for capturing, integrating, manipulating, and displaying data using analytics. dashboards. digitized maps. solar energy.

digitized maps.

A _________ conversion involves shutting the old system off and turning the new system on at a certain point in time. phased direct pilot parallel

direct

You use FedEx and UPS to ship your products to customers. This is an example of a(n) ________ activity. irrelevant upstream downstream internal

downstream

You are looking at a sales report from last month. You notice one salesperson's numbers are much lower than the rest, so you click on that person's name to get more details on the products they sold last month. You are using the _______ feature of a dashboard. CSF drill down exception reporting trend analysis

drill down

The European Union's highest court ruled that ________. embarrassing material should be removed from search results when requested people must remove revealing photographs from the web when requested court documents should be taken off the Internet after a certain time period publishers need to remove or alter all articles that are no longer relevant

embarrassing material should be removed from search results when requested

_________ is an access control. RFID A firewall Encryption A company gate

encryption

_________ is the third step in the general framework for ethics. Make a decision and test it Evaluate alternative actions Act and reflect on the outcome of your decision Get the facts Recognize an ethical issue

evaluate alternative actions

Dashboards evolved from enterprise resource planning systems. executive information systems. functional area information systems. transaction processing systems.

executive information systems

Operational CRM systems support _________-office business processes or processes that _________. back; do not directly interact with customers front; directly interact with customers back; directly interact with customers front; do not directly interact with customers

front; directly interact with customers

You get a new smartphone and throw your old one away without erasing all your data. This is _________ and is an _________ mistake. social engineering; intentional a human error; unintentional social engineering; unintentional a human error; intentional

human error; unintentional

Answering the question "did this option work as proposed" occurs in the _____ phase of the IDC. choice design intelligence implementation

implementation

Packing, assembly, or manufacturing are ________ activities. upstream internal irrelevant downstream

internal

Systems _________ addresses the business problem or business opportunity by means of a feasibility study. analysis investigation operation design

investigation

Typing in your password to access a system is an example of something the user _________. is does knows has

knows

_________ is a legal concept that gives individuals the right to recover the damages done to them by other individuals, organizations, or systems. Accountability Responsibility Liability Answerability

liability

The ________ component of SCM is the most metric-intensive part of the supply chain in which organizations measure quality levels, production output, and worker productivity. make plan deliver source return

make

Above all, you want to implement the cheapest CRM system available. You are willing to accept any risks associated with this, so you would want to implement a(n) ________ CRM system. mobile social on-premise open-source

open-source

Europeans and privacy advocates prefer the _________ model of informed consent. opt-in sign-up opt-out sign-out

opt-in

The _________ model of informed consent permits the company to collect personal information until the customer specifically requests that the data not be collected. sign-out sign-up opt-in opt-out

opt-out

A _________ conversion involves running the old and new systems at the same time. phased pilot direct parallel

parallel

A _________ conversion introduces components of the new system in stages. phased direct pilot parallel

phased

Organizations must have a strategy for managing all the resources that are involved in meeting customer demand for their product or service. This strategy is developed in the ________ component of SCM. plan make source deliver return

plan

A _______________ is an underlying computer system on which application programs can run. stage container platform virtual machine

platform

You would use optimization or simulation for ______ analytics. descriptive predictive prescriptive useful

prescriptive

The _________ represents the business users and any other stakeholders in the project. program developer scrum master product owner team

product owner

Southwest Airlines utilized a(n) ________ CRM system to rearrange a customer's flight schedule to get to her comatose son. open-source real-time mobile social

real-time

_________ is the first step in the general framework for ethics. Evaluate alternative actions Recognize an ethical issue Act and reflect on the outcome of your decision Make a decision and test it Get the facts

recognize an ethical issue

In the ________ component of SCM, supply chain managers create a responsive and flexible network for receiving defective, returned, or excess products back from their customers, as well as for supporting customers who have problems with delivered products. plan return make deliver source

return

The pursuit of the "American dream" and our ability to choose our religious orientation is a reflection of the _________ approach. deontology rights fairness common good utilitarian

rights

You are a jeweler who wants to make sure you have the maximum number of diamonds for sale. You notice that the number of diamonds available drops more when the size is relevant versus when the color is relevant. By comparing these factors, you are conducting a(n) _____ analysis. affinity goal-seeking sensitivity what-if

sensitivity

_________ collects personal information about users without their consent. Spamware Adware Spyware Marketware

spyware

As a purchasing manager, you have to purchase widgets every week to replenish your inventory. This is a(n) ________ decision. midstructured semistructured structured unstructured

structured

You are an employee in Inside Sales. This means you take calls and address customer issues like entering orders, updating orders, and providing order status reports. This is a(n) _____ task and a(n) _______ decision. structured; management control structured; operational control unstructured; management control unstructured; operational control

structured; operational control

Capital One's insourcing initiative meant it had to build its reputation as a _________ company. banking marketing human resources technology

technology

________ refers to erratic shifts in orders up and down the supply chain. JIT VMI The bullwhip effect Vertical integration

the bullwhip effect

You want to make sure your entire organization is using a single data warehouse instead of using a data mart for every department. This is an example of the development of infrastructure to support enterprise-wide analytics. the development of one or a few related analytics applications. support for maintaining organizational strategy. support for organizational transformation.

the development of infrastructure to support enterprise-wide analytics.

Data marts are typically associated with the development of infrastructure to support enterprise-wide analytics. the development of one or a few related analytics applications. support for maintaining organizational strategy. support for organizational transformation.

the development of one or a few related analytics applications.

Management is a process by which an organization achieves its goals (called ______) through the use of resources (called _______). the input; inputs the input; outputs the output; inputs the output; outputs

the output; inputs

A _________ is an intellectual work that is not based on public information. copyright trade secret patent trademark

trade secret

If you shift your risk by using other means to compensate for the loss like purchasing insurance, you have implemented a risk _________ strategy. transference avoidance limitation acceptance

transference

If a company doesn't want to write any computer code, it would choose to ________. custom-write an entire application customize a prewritten application use a prewritten application outsource the application

use a prewritten application

Containers are another step in the development of _________ technology. virtual cloud computing architecture customized

virtual

_________ is a remote attack requiring user action. A Trojan horse DoS Virus A logic bomb

virus

John Hancock partnered with ________, a global wellness company. TotalWellness Vitality Medifit Weight Watchers

vitality