PM Final Part 6
_____ help users to identify the vital few contributors that account for most quality problems in a system
Pareto charts
_____ addresses how well a product or service performs the customer's intended use
Performance
A _____ is a graphic display of data that illustrates the results of a process over time
control chart
_____ involves choosing part of a population of interest for inspection
Statistical sampling
Six Sigma's target for perfection is the achievement of no more than _____ defects, errors, or mistakes per million opportunities
3.4
_____ generates ideas for quality improvements by comparing specific project practices or product characteristics to those of other projects or products within or outside the performing organization
Benchmarking
_____ addresses the ease of performing maintenance on a product
Maintainability
_____ correct(s) or prevent(s) further quality problems based on quality control measurements
Process adjustments
_____ is the ability of a product or service to perform as expected under normal conditions
Reliability
_____ refers to action taken to bring rejected items into compliance with product requirements or specifications or other stakeholder expectations
Rework