PM Final Part 6

_____ help users to identify the vital few contributors that account for most quality problems in a system

Pareto charts

_____ addresses how well a product or service performs the customer's intended use

Performance

A _____ is a graphic display of data that illustrates the results of a process over time

control chart

_____ involves choosing part of a population of interest for inspection

Statistical sampling

Six Sigma's target for perfection is the achievement of no more than _____ defects, errors, or mistakes per million opportunities

3.4

_____ generates ideas for quality improvements by comparing specific project practices or product characteristics to those of other projects or products within or outside the performing organization

Benchmarking

_____ addresses the ease of performing maintenance on a product

Maintainability

_____ correct(s) or prevent(s) further quality problems based on quality control measurements

Process adjustments

_____ is the ability of a product or service to perform as expected under normal conditions

Reliability

_____ refers to action taken to bring rejected items into compliance with product requirements or specifications or other stakeholder expectations

Rework