PMII Unit 3 Test

Labor-union negotiations are part of which HR management activity?

Employee relations

Which of the following is an example of an employee-assistance program:

Career and education planning

How are human resources managers like moral "compasses"?

They guide employees toward ethical behavior.

An organization's "personality" is also referred to as its

culture

Fairness and justice are

essential to an ethical workplace culture.

Staffing is one of the five functions of management, along with

planning.

Planning, scheduling, and monitoring are all aspects of

project management.

Which of the following is an indicator that human resources needs may change:

Organizational growth

An hourly wage or a yearly salary is a form of

compensation

Making sure a company follows laws and regulations describes the HR management activity of

compliance

A workload analysis assesses

current and future human resources needs.

Managers must create explanations of the responsibilities and tasks associated with each work position. These are known as

job descriptions.

None of the other managerial functions can be carried out effectively without staffing because

staffing supplies the human resources needed for management.

Managers hope to increase sales by 10% this year as part of their overall effort to become #1 in the industry. This effort will affect human resources and is part of the organization's

vision

How can HR managers foster fairness in the hiring process?

By using the same hiring process for all applicants

Which of the following business trends affects HR management:

Globalization

True or false: All employees make an impact on a business.

True; all employees make either a positive or negative impact on a business.

The new choir director asks the previous director how many volunteers were needed for the winter concert in past years. The new choir director is

using the past to estimate.

Which of the following is a targeted interview question that could help an HR manager assess a job applicant's ethics:

"Would you lie to someone if a manager asked you to?"

Which of the following is a compliance issue:

Minimum wage

Staffing is important because human resources are

the organization's most valuable assets.

Human resources managers often walk a fine line between doing what is best for the organization and doing

what other employees or managers want them to do.

During which stage of the project is it usually best to identify necessary resources?

Planning

What is the best way to get an accurate picture of what it will cost to do the project?

Prepare a budget.

When developing a human resources management strategy, managers

determine how to bridge gaps between HR needs and available HR.

Pedro is an HR manager at Greenbriar Solutions. His manager is pressuring him to hire an older candidate instead of a younger person for an open position because the manager fears that the younger individual will leave in a few years to raise a family. This is an example of an ethical dilemma related to

discrimination

People are usually the most important resource because they are the ones who will

do the work.

In what way might an HR manager be involved in employee benefits?

Determining eligibility and costs

Which of the following is an example of a project:

Organizing your desk

What can you do if you will be unable to obtain the amount of financial support that you need to complete the project?

Cut costs

Which of the following is a true statement about human resources needs:

They are always changing.

The key to recruiting is

finding the right number of applicants.

A workforce analysis assesses

the human resources that are available.

A job specification is an explanation of

the skills, knowledge, and characteristics required for a job.

Beckett knows that he needs to buy stain for his deck, but when he applies it, he finds that the deck no longer matches the rest of the house. What did Beckett forget to do?

Determine the specifications of supplies

After a company's training needs are determined, what is the next step in training and development?

Determining what training resources are available

Which of the following is a consequence of failing to identify all of the needed resources for a project:

Failure to complete the project

Determine whether the following statement is true or false: Companies without an HR department do not participate in HR management activities.

False; in companies without HR departments, other managers and supervisors participate in HR management activities.

What is the first step in beginning to identify human resources?

Identify tasks

Which of the following is a result of maintaining a code of ethics:

Improved employee loyalty

Which of the following is an example of whistleblowing:

Jake reported that he witnessed a senior manager harassing a new employee.

Which of the following is an on-boarding activity:

Orientation

Which of the following is a reason that the role of HR management is changing:

There is greater diversity in the workforce.

Which of the following estimation techniques is best suited for taking uncertainty and risk into account:

Three-point estimating

Which of the following is a purpose of an exit interview:

To gain constructive suggestions for improvement

Why is it important to build in a safety net, or padding, when identifying resources?

To plan for the unexpected

Which task in the staffing process ensures that employees are knowledgeable and productive?

Training and developing

Marla and her fellow managers at the Frisco Corporation have determined that rearranging their human resources could increase the company's efficiency. This human resources change is most likely the result of

a need for process improvement.

"Employees are expected to act with honesty, integrity, and a customer service mindset at all times." This is an example of an organizational

code of ethics.

A commission or bonus is an example of a form of

compensation

The first task in the HR management activity of staffing is

determining need.

According to the Sarbanes-Oxley Act of 2002, all public companies must

disclose their organizational ethics code.

A business's human resources needs may change if it begins to require new types of skills and experience. This occurs frequently because the business world is

dynamic.

A school administrator who knows where to find supplies and materials for a school project is an example of a(n) __________ source.

internal

An organization will likely consider its purpose for existing when developing an appropriate human resources management strategy. This purpose is referred to as the organization's

mission.

When HR management executives participate in a company's long-range planning efforts, they are taking part in

strategic management.

Equipment, supplies, and physical facilities are examples of __________ resources.

tangible

Human resources are a company's most important resources because

they control all other company resources.

Which of the following is an effect of overstaffing:

Inefficiency

What should you develop during the process of identifying the people who have the skills that are needed to complete the project?

Job descriptions

Which of the following is a true statement regarding a project's financial resources:

Local businesses might sponsor a project.

Completing an employee's insurance and tax paperwork is part of which staffing task?

Onboarding

An HR manager is considering two different health care plans for their company. One is significantly cheaper but covers fewer medical conditions. This is an example of an ethical dilemma related to

compensation

Insubordination, poor attitude, inappropriate language, and other unacceptable workplace behaviors are all reasons for __________ in the workplace.

conflict

The staffing function is different from the organizing function because staffing is

continuous

Training and continuing education, rewarding ethical behavior, leading by example, and maintaining an open door policy are all ways to

ensure adherence to an ethics code.

When identifying the necessary equipment and supplies for a project, it is important that these resources

meet the requirements of the project.

The part of staffing that involves seeking out and attracting qualified potential job candidates is called

recruiting

What should you do after you've figured out what tangible resources you already have?

Determine what you should borrow, buy, or go without

How can hiring and firing present conflicts of interest for HR managers?

HR managers may feel pressured to hire friends and family members over strangers.

Which of the following is a benefit of implementing ethics training in the workplace:

Lower penalties for ethics violations

Which of the following is a characteristic of an open door policy:

Managers and employees are able to engage in discussions.

Jessa's event management team is organizing a conference for a tech company, but no one on her team is an expert in technology or knows how to set up the displays needed for the conference. What should Jessa do?

Seek outside people/services to assist with the technology

Compensation; race, gender, and disabilities; hiring and firing; and interpreting employment laws are all examples of issues that present __________ for HR managers.

ethical dilemmas

Obtaining adequate documentation, interviewing all witnesses, and recommending appropriate consequences are all steps in a(n)

ethics violation investigation.

Any kind of unwelcomed behavior that is carried out for the purpose of annoying or intimidating another person is called

harassment

The people who work to produce goods and services are known as

human resources

People who say they live by certain values but in reality do not are called

hypocrites.

When planning to throw a party for her parents, Aisha first planned to buy an ice cream cake and serve it at the beginning of the party so it wouldn't melt. However, when she realized that the ice cream cake was too expensive, she switched to cupcakes, which would be served at the end of the party. This is an example of how

identifying resources can change the way you carry out a project.

Which of the following workplace-related safety and health issues would most likely be regulated by law:

Storage and disposal of chemicals