POM - Chapter 1
Even if you are not yet a manager, studying management can help you do which of the following?
Lead coworkers, Resolve conflicts with coworkers
How does a successful organization achieve a future outcomes?
By working together and coordinating actions among employees
Which of the following is one of the three steps involved in planning?
Deciding on the goals to be achieved
If a manager is called upon to hire a new vendor and negotiate the best services for the best price, which type of role is required?
Decisional
What is a measure of an organizational goal and the degree to which an organization achieves that goal?
Effectiveness
A pizza parlor devised a method for producing twice the number of pizzas each day without increasing the size of their staff, and still bringing steaming hot pizza to their customers. What is this pizza parlor demonstrating as a model for other organizations?
Efficiency
In order to become a high performance organization, what are two goals that a manager must achieve?
Efficiency and effectiveness
What is the role of leading in the essential management task model?
It is articulating a clear vision for organizational members to achieve organizational goals.
Which one of the essential managerial tasks are managers performing when they articulate a clear vision and energize members to achieve organizational goals?
Leading
What is a key difference between how information is weighed for decision making in the four essential management tasks that you read about in the last section and Mintzberg's view of management decision making?
Mintzberg believes management is more chaotic, involving quick decisions, rather than an orderly process of weighing information first.
What is the second essential task of management?
Organizing
During the control process, what are three characteristics of goals against which managers will measure performance?
Productivity, quality, responsiveness to customers
In organizations, the figurehead role is responsible for outlining new organizational goals and organizational guidelines to share with employees at meetings. What are responsibilities of the leader role in organizations?
Providing examples for employees to follow and giving direct commands about how resources should be used to meet organizational goals
Setting a budget falls within the decisional role, according to Mintzberg's typology, as does deciding to expand internationally. Under which specific role do each of these decisions fall?
Resource allocator, entrepreneur
Which of the following are considered to be resources that employees offer and organizations look for?
Skills and know-how
Simone, Kevin, and Manny are bank tellers at Rock Safe Bank. Annalea is the manager of the branch in which they work. As a manager within the organization, what key managerial tasks is Annalea responsible for?
Supervising
What can managers do to ensure that their departments are being run cost-effectively to maximize organizational performance?
They can make sure that they are using the minimum amount of resources to get reach the organizational goals.
How many steps are involved in the managerial task of planning?
Three
What is is a major responsibility of a manufacturing manager?
To balance quality products against cost-effective production of products
What is the primary purpose of a manager?
To supervise and achieve organizational goals
True or false: Studying management can expose you to what others have learned so can avoid repeating others' mistakes.
True
True or false: Studying management will help you deal with your bosses and coworkers even if you are not a manager.
True
What is an advantage to learning from other managers' mistakes?
You are less likely to repeat the same mistakes.
What is a compelling reason to study management?
You will learn to deal with the complex nature of modern work and make decisions that are ethical and effective.
Managers at ______ levels are responsible for performing the four essential managerial tasks of planning, organizing, leading, and controlling.
all
Managers in high performing organizations with high efficiency and high effectiveness,
choose the right goals to pursue and make good use of resources.
The managerial task that helps managers evaluate how well they are performing on other managerial tasks is ______.
controlling
The outcome of the ______ process is the accurate measurement of performance.
controlling
When managers monitor the performance of individuals, departments, and the organization as a whole to determine if they are meeting desired performance standards, they are engaging in the essential task of ______.
controlling
Organizing people into ____ according to the kinds of job-specific tasks they perform lays out the lines of authority and responsibility between different individuals and groups. (Enter one word in the blank.)
departments
Increases in organizational performance are directly related to increases in organizational: (Choose all that apply.)
effectiveness, efficiency
A measure of how well or how productively resources are used to achieve a goal is __________.
efficiency
If a manager chooses the right goals to pursue and makes good use of the resources to achieve these goals, the result (in terms of efficiency and effectiveness) is ______
high efficiency and high effectiveness
Henry Mintzberg identified ten kinds of specific roles, which he grouped into three categories: decisional, interpersonal, and ___
informational
The essential or universal tasks of management include: (Choose all that apply.)
leading, organizing, planning, controlling
Managers who provide an inspirational vision that energizes employees are ______, and when they identify and select proper goals and actions, managers are ______.
leading; planning
If a manager chooses the right goals to pursue, but does a poor job of using the resources in achieving these goals, the result (in terms of efficiency and effectiveness) is ______.
low efficiency and high effectiveness
If a manager chooses the wrong goals to pursue and makes poor use of resources, the result (in terms of efficiency and effectiveness) is ______.
low efficiency and low effectiveness
The people who are responsible for supervising and making the most of an organization's human and other resources to achieve its goals are the organization's ______.
managers
Organizational effectiveness results when ________.
managers select and achieve appropriate goals
A _____ works with suppliers to reach an agreement, while a ______ deals with unexpected external problems facing the company.
negotiator; disturbance handler
A(n) ___ is a group of people who work together collaboratively towards a variety of goals and coordinate their efforts in order to achieve desired outcomes.
organization
Senior managers engage in ______ when they structure the organizational relationships to work cooperatively to achieve goals.
organizing
The managerial task of ______ involves establishing task and authority relationships.
organizing
A workforce that is highly committed and motivated is a(n) ______.
outcome of leadership
The measurement of how efficiently and effectively a manager uses resources to satisfy customers and achieve organizational goals is known as organizational _____.
performance
The first three of the four essential managerial tasks include _______.
planning, organizing, and leading
Assets such as people, machinery, raw materials, and computers are examples of organizational __________.
resources
In Mintzberg's view, managers are overloaded with ______ and, therefore, do not always have the time to carefully analyze all of the nuances of a situation.
responsibilities
When a leader establishes an organizational vision, it should help every employee understand the __________
role he or she should play in the helping to achieve organizational goals
The essential managerial tasks are performed in a(n) _______ to accomplish objectives.
sequence
A short, succinct, and inspiring statement of what the organization intends to become and the goals it seeks to achieve is known as an organization's ______.
vision