POM exam 3 chapter 12

Define impression management. P. 222

tries to create desired perceptions in the eye of others

List the Big 5 personality traits. P. 225

- Extraversion - Agreeableness - conscientiousness - emotional stability - openness to experience

Define attitude and cognitive dissonance. P. 230

Attitude: a predisposition to act in a certain way Cognitive dissonance: discomfort felt when attitude and behavior are inconsistent

Define destructive stress and constructive stress. P. 228

Destructive stress: a negative influence on ones performance Constructive stress: a positive influence on effort, creativity and diligence in work

Define job burnout and flameout. P. 228

Job burnout: physical and mental exhaustion from work stress flameout: when we communicate extreme agitation in interpersonal relationships or electronic messages

List the seven aspects of job satisfaction. P. 231

Job tasks quality of supervision coworkers opportunities pay work conditions security

Define locus of control and internal locus of control versus external locus of control. P. 227

Locus of control: the extent to which one believes what happens is within ones control Internals are most self confident and accept responsibility for their own actions. Externals are prone to blaming others and outside forces when bad things happen

Define mood and mood contagion. P. 233-234

Moods: generalized positive and negative states of mind Mood contagion: the spillover of ones positive or negative moods onto others

Define the four common perceptual distortions: stereotype, halo effect, selective perception and projection. P. 221

Stereotype: assigns attributes commonly associated with a group to an individual Halo effect: uses one attribute to develop an overall impression of a person or situation Selective perception: focuses attention on things consistent with existing beliefs, needs or actions Projection: assigns personal attributes to other individuals

Define authoritarianism P. 227

the degree to which a person defers to authority and accepts status differences

Define self-monitoring

the degree to which someone is able to adjust behavior in response to external factors

Define Machiavellianism

the degree to which someone uses power manipulatively