POM exam 3 chapter 12
Define impression management. P. 222
tries to create desired perceptions in the eye of others
List the Big 5 personality traits. P. 225
- Extraversion - Agreeableness - conscientiousness - emotional stability - openness to experience
Define attitude and cognitive dissonance. P. 230
Attitude: a predisposition to act in a certain way Cognitive dissonance: discomfort felt when attitude and behavior are inconsistent
Define destructive stress and constructive stress. P. 228
Destructive stress: a negative influence on ones performance Constructive stress: a positive influence on effort, creativity and diligence in work
Define job burnout and flameout. P. 228
Job burnout: physical and mental exhaustion from work stress flameout: when we communicate extreme agitation in interpersonal relationships or electronic messages
List the seven aspects of job satisfaction. P. 231
Job tasks quality of supervision coworkers opportunities pay work conditions security
Define locus of control and internal locus of control versus external locus of control. P. 227
Locus of control: the extent to which one believes what happens is within ones control Internals are most self confident and accept responsibility for their own actions. Externals are prone to blaming others and outside forces when bad things happen
Define mood and mood contagion. P. 233-234
Moods: generalized positive and negative states of mind Mood contagion: the spillover of ones positive or negative moods onto others
Define the four common perceptual distortions: stereotype, halo effect, selective perception and projection. P. 221
Stereotype: assigns attributes commonly associated with a group to an individual Halo effect: uses one attribute to develop an overall impression of a person or situation Selective perception: focuses attention on things consistent with existing beliefs, needs or actions Projection: assigns personal attributes to other individuals
Define authoritarianism P. 227
the degree to which a person defers to authority and accepts status differences
Define self-monitoring
the degree to which someone is able to adjust behavior in response to external factors
Define Machiavellianism
the degree to which someone uses power manipulatively
