Practice Test 1-40

Sales managers would like to know what could be implemented to surface important values based on the stage of the opportunity.Which tool should an administrator use to meet this requirement? A. Path Key Fields B. Opportunity Processes C. Dynamic Forms D. Workflow Rules

A

Sales users at Cloud Kicks are requesting that the data in the Industry field on the Account object displays on the Opportunity page layout.Which type of field should an administrator create to accomplish this? A. Cross-object formula field B. Custom Account field C. Standard Account field D. Master-detail relationship field

A

The administrator at Ursa Major Solar has just finished creating new hot Account reports that filter Accounts that were modified this year with a rating of hot. The report was shared with the entire sales team. Some users are seeing some Accounts that have NOT been modified since last year and other Accounts where the rating is cold. What should the administrator do to ensure that the report works as intended for all users? A. Lock the report filters. B. Create a filter using bucketing. C. Create the report in a private folder. D. Use a cross-object filter.

A

Universal Containers wants to provide reseller partners with discounted prices on the products they purchase.How should an administrator configure this requirement? Calculator A. Create a separate PriceBook for reseller partners. B. Use a different Opportunity record type. C. Create separate reseller partner products. D. Add a Partner_Discount__c field to the Opportunity.

A

Universal Containers wants to set up a customer service community where existing and potential customers can view public discussions, collaborate with other members, and search for solutions posted by other members without logging into the community.How should an administrator allow access to the community? A. Use the community's guest user profile B. Use Linkedin or Facebook as authentication providers C. Create a custom community profile D. Set up self-registration for the community

A

Users at Cloud Kicks are reporting different options when updating a custom plcklist on the Opportunity object based on the kind of opportunity.Where should an administrator update the option in the picklist? A. Record type B. Plcklist value sets C. Fields and relationships D. Related lookup filters

A

Users at Universal Containers have reported that the related lists on the Lightning record page for Accounts are showing only four fields. They would like more fields to be visible.Which customization should an administrator use to allow for up to ten fields on related lists?A. Change the related list type to custom B. Change the related list type to default C. Change the related list type to enhanced list D. Change the related list type to list view

A

What should an administrator use as an identifier when importing and updating records from a separate financial system? A. External ID B. Record ID C. Rich Text field. D. Auto-Number field

A

A system administrator wants to ensure that unique data is always input into a specific field. Which two field properties should be configured? Choose 2 answers A. Required B. Unique C. Default value D. Data Type

A,B

Universal Container's administrator has been asked to create a many-to-many relationship between two existing custom objects. Which two steps should the administrator take when enabling the many-to-many relationship? Choose 2 answers A. Create a junction with a custom object. B. Create two lookup relationships on the new object. C. Create two master-detail relationships on the new object. D. Create URL fields on a custom object.

A,C

What are two features of Knowledge? Choose 2 answers A. Knowledge articles are always publicly available for customers. B. Knowledge articles integrate with Service Console.C. Users can rate the helpfulness of articles.D. Any user can write and publish articles.

A,C

1.When users log In to Salesforce via the user interface, which two settings does the system check for authentication? Choose 2 answers. A. The user's TWo-Factor Authentication for API Logins permission. B. The role IP address restrictions C. The users TWo-Factor Authentication for User Interface Logins permission D. The user's profile login hours restrictions

A,D

Universal Containers has a new sales rep who will be responsible for the government vertical. All existing government accounts should be moved to the new rep using mass transfer for accounts. Which two records will also transferred from the current account owner to the new rep in this scenario? Choose 2 answers A. All open Cases B. All Activities C. All Contacts D. All Open opportunity

A,D

A Sales executive at Universal Containers (UC) is utilizing Collaborative Forecasting to track sales rep quote attainment and wants to be alerted when an opportunity stage is moved backward In the sales process.Which feature should the administrator use to fulfill this request? A. Validation Rule B. Workflow rule C. Big Deal Alert D. Field History Tracking report

B

A sales ops user has been identified as the dashboards expert within Cloud Kicks. This user needs to be able to update dashboard folder access for all non-private folders.Which permission should the administrator assign to the user? A. Manage reports in public folders B. Manage dashboards in public folders C. Create dashboard folders D. Create and customize dashboards

B

An administrator at Universal Containers needs an automated way to delete records based on field values.What automated solution should the administrator use? A. Process Builder B. Flow Builder C. Workflow D. Automation Studio

B

The VP of Marketing wants Sales Reps to get updates when materials are updated in the Marketing library.What feature should an Administrator recommend? A. Validation rule B. Email alertC. Approval process D. Subscribe

B

The administrator at Ursa Major Solar has been asked to change the Work Item and Project custom object relationship from a master-detail to a lookup.Which scenario could prevent the administrator from fulfilling this requirement? A. A junction object is required to support the lookup. B. Roll-up summary fields exist on the master object. C. The lookup field in all the records contains a value. D. The lookup field is required for saving records.

B

The managers at Ursa Major Solar asked the administrator to quickly provide access to sales reports and dashboards.How can this be done? A. Log a case to Salesforce Support B. Search the AppExchange for free adoption report apps. C. Use the Salesforce Auto-Report Builder. D. Build reports and dashboards.

B

Ursa Major Solar has an existing process for their solar panel Opportunities that include the following stages:* Prospecting* Value Proposition * Negotiation/Review* Closed Won* Closed LostThe want to implement a new process for their battery Opportunities using the following stages: * Qualification * Value Prospection* Negotiation/Review* Closed Won* Closed LostWhat should the administrator configure to implement these changes? A. Create a new battery record type on Opportunity and add the appropriate values to the stage picklist. B. Create a new sales process that includes the relevant stages and assign it to the new battery record type on opportunity. C. Update the existing Opportunity sales process to includes qualification as a valid stage. D. Edit the stage field on Opportunity and activate qualification as a value.

B

Ursa Major Solar is a Canadian company that has the following set up in Salesforce:• They have activated Web-to-Case on their corporate website.• Auto-Response is configured so that customers are thanked for logging the case and activated Assignment Rules based on the province (CANADA) in which the customer resides.• Case ownership is therefore determined and routed to the corresponding queue - North, South, East, or West.Customer Cases that do NOT meet the existing criteria need to be assigned to Queue - World.Which solution will satisfy this requirement? A. In Case Support Settings, change Default Case Owner to Queue - World. B. In an Active Case Flow, change the name of the Queue to World. C. Using a Workflow Rule, change the owner of new Cases outside CANADA to Queue - World. D. Using a Trigger, change the owner of Cases outside CANADA to Queue - World.

B

Ursa Major Solar needs its sales users to be able to do the following:• View their open Opportunities grouped by Stage• View their open Opportunities grouped by source report on a dashboard component. Which report format needs to be used to accomplish this goal?A. TabularB. Summary C. Joined D. Matrix

B

Ursa Major wants to add charts to a Salesforce dashboard.What are three standard chart types that are available? Choose 3 answers A. Venn Diagram B. Bar charts C. Tables D. Heat maps E. Gauge charts

B, C, E

A new sales rep at Ursa Major Solar has a qualified lead that is ready for conversion.When using the Lead conversion process, which two records can be created? Choose 2 answers A. Campaign B. Contact C. Account D. Case

B,C

Ursa Major Solar wants to assist users with a guided expense report process to simplify submissions, routing, and authorizationsWhich two tools should an administrator use to build this solution? Choose 2 answers A. Validation Rule B. Flow Builder C. Approval Process D. Quick Action

B,C

Which three settings are controlled by a users profile? Choose 3 answers A. Locale settings B. Field -level security C. a Record type assignment D. Feature license assignment E. Assigned apps

B,C,E

Ursa Major Solar wants to assign feature licenses to user records in Salesforce.Which two feature licenses can be assigned to a user record in Salesforce? Choose 2 answers A. Console User B. Knowledge User C. Opportunity User D. Service Cloud User

B,D

.The VP of safes at Universal Containers wants to prevent members of the sales team from changing an opportunity to a date in the past.What should an administrator configure to meet this requirement?A. Assignment Rule B. Field-Level Security C. Validation Rule D. Approval Process

C

A customer created a case using web to case. They contacted phone support to get an update on the cave two days later. The support agent cannot find the case although the customer is positive that it was created and logged.What should the administrator reference to troubleshoot this issue? A. Validation rules B. Contact email address C. Setup Audit Trail D. Assignment rules

C

At Ursa Major Solar, a workflow rule is in place that sends a reminder email 20 days before the warranty expiration date. A custom ...... another three years.What is the expected behavior for the email workflow rule?A. The email Is sent with the 30 day reminder criteria. B. The email b NOT sent because the record no longer meets the criteria. C. The email is locked in the job queue until It meets the criteria. D. The email is NOT sent because the customers email address was missing.

C

Northern Trail Outfitters is partnering with a new business and needs to import 100,000 new records nightly into its Salesforce organization.Which tool should the administrator use to accomplish this task? A. Mass Transfer Records B. third-party tool from the AppExchange C. Data Loader D. Data Import Wizard

C

The administrator at Universal Containers is unable to see the user license option when creating new users today, despite creating new users with this license type earlier in the week.What should the administrator consider first in order to diagnose the problem? A. Open a Salesforce Support Case. B. Verify that Salesforce is a valid license type for the User object. C. Check on the remaining available Salesforce licenses under Company Information. D. Check on the remaining available Salesforce licenses under User Management Settings.

C

Universal Containers wants to create a new sales team that focuses exclusively on small to medium business customers. This group will track information with the same fields and picklist values but will have 2 new options on Stage field.How should the system administrator accomplish this task? A. Create a new Record type and a new sales process. B. Create a new Record type and a page layout. C. Create a new Sales process. D. Create a new Record Type.

C

The administrator creates a validation rule that will require a custom text field called "Details" be updated based on the value of another picklist field called "Status."Which two actions should the administrator take before activating the validation rule? Choose 2 answers A. Update the field types to be compatible with validation rules. B. Add the validation rule to the user's profile. C. Add the fields to the page layout. D. Update the user's profile to read/write access to both fields.

C, D

Ursa Major Solar's support team currently has a very high call volume. They want to decrease this volume by creating a sell-service community that will best published articles with Frequently Asked Questions (FAQs), and provide a chat with Help Desk representativesWhich two features should be used to fulfill this goal? Choose 2 answers A. Content B. SoS C. Knowledge D. Chat

C,D

Ursa Major Solar needs a case to be automatically created.Which three features can an administrator use to accomplish this goal? Choose 3 answers A. SMS-to-case B. Lightning for Outlook C. Process Builder D. Web-to-caseE. Email-to-case

C,D,E

An administrator needs to create a one-to-many relationship between two objects with limited access to child records.What type of field should the administrator use? A. Cross object formula B. Roll-up summary C. Lookup field D. Master-detail field

D

The administrator at Cloud Kicks has been asked to replace two old workflow rules that are doing simple field updates when a lead is created to Improve processing time.What tool should the administrator use to replace the workflow rules? A. Quick Action Flow B. Screen Flow C. Scheduled Flow D. Before Save Flow

D

The administrator for AW Computing is working with a user who is having trouble logging in to Salesforce.What should the administrator do to identify why the user is unable to log in? A. Review the password policies. B. Review the login history. C. Review the password history. D. Review the security token.

D

Which tool should an administrator use to identify and fix potential session vulnerabilities? A. Setup Audit Trail B. Field History Tracking C. Organization-Wide Defaults D. Security Health Check

D