Pride Shaw Final
Which of the following is an example of an audience response system sensory aid?
A "clicker" or social network medium that allows audience members participate in the
When planning "how" to train or teach principles and skills, the most effective trainers rely on
A combination of methods
false
A digital slide should contain everything you need to communicate about its headline True or false?
A "gap analysis" may also be referred to as
A needs assessment
Ned has been informed by his boss that he needs to provide a presentation on his sales team's initiative supporting a new product line to the corporate marketing team. He needs to prepare
A sales presentation or proposal
bar graph
A visual display in which a series of bars of different heights or lengths represents different quantities or values of data
Avoiding acronyms and unnecessary jargon or technical terms will help your audience understand and remember your message. Which strategy does this advice refer to?
Avoiding acronyms and unnecessary jargon or technical terms will help your audience understand and remember your message. Which strategy does this advice refer to? keep it simple
When planning a training session, perhaps one of the most important things to do first in the training seminar is:
Conduct a formative evaluation.
What type of intervention feedback occurs during implementation of the workshop or training session?
Formative
Evaluating the process of actual training is not so unlike
Formative evaluation
true
Headlines for digital slides should take the form of a complete sentence or question True or false?
Which is a rule for developing and using digital slides?
Headlines should be written as complete sentences or questions
true
In some speaking situations, sensory aides can limit speaker effectiveness True or false?
Which of the following would generally not be considered and an advantage of presentation software?
It often comes with preloaded clip art and templates of proven and continuing effectiveness
While persuasive attempts are ubiquitous in our lives, persuading others to do something they do not already want to do is difficult. One primary cause of this difficulty is
Many people have developed mental calluses
audience response system
Mobile technology that enables audience members to give feedback to the the speaker and interact with the topic and one another. Also helps the presenter build a visual display of information from the audience
When determining how much your time is worth as a consultant, the first rule is to:
Overestimate your time
Most consulting contracts require a working knowledge of:
Research or the scientific method
Consultants who come across as experts, confident in what they know and what they can do are perceived high in:
Self-efficacy
Nancy's presentation fell flat when she discovered that the audience had little or no background on her topic. What did Nancy do wrong?
She failed to conduct a systematic audience analysis beforehand.
When preparing a consulting plan, the consultant might ask the client, "What outcomes would you like to see as a result of the solution? or "How would you like your employees to behave differently as a result of the intervention?" Both of these questions are designed to:
Specify objectives that need to be targeted.
Compared to linear logic, a presentation organized with configural logic usually requires
The audience to be more engaged or interactive
Which of the following would be considered a strong thesis statement for an informative business presentation?
The new Web 6.0 marketing tool will help sales staff increase online customer purchases by optimizing search engine result placement
Instructional design is
The systematic development of an instructional plan.
true
Traditional forms of sensory aids require very little of audience members True or false?
Which of the following would be considered a thesis statement for a persuasive presentation?
Training sales staff in online marketing technologies will increase the client base and improve revenue
A high degree of resistance among your audience may result in psychological reactance to your persuasive message
True
Creating an organized presentation is more important than which organizational pattern you select.
True
Long-term assessments of training impacts are not common in the business world
True
Speech introduction should include some compelling reason for the audience to listen
True
Supporting materials for presentations should be selected using relevance, recency, and credibility criteria.
True
The statement "I want to inform my customer about our new product warranty policy" is an example of a specific purpose statement
True
Warning an audience that "others will probably criticize you if you decide to do what I'm asking you to do" represents an inoculation against counterarguments
True
pie graph
a circular digram that is divided into components to show them as percentages or proportions of the whole
linear framework
a clear and fact-based approach to organizing a speech that follows a straightforward pattern: preview main points, discuss one point at a time, and summarize each point
thesis statement
a concise summary of the essential points of your presentation
assessment
a criterion-based means of evaluating existing programs, interventions, and outcomes
proposal
a description of an idea or product to motivate action and commitment by members of your organization
fever graph
a diagram that shows how the numeric value of something changes over time
line graph
a diagram that shows the relationship between two quantitative concepts and shows how one thing changes with respect to the other
Which of the following represents a newer, non-traditional type of sensory aid?
a flash file
formative evaluation
a method of measuring or assessing feedback about the delivery or the product or service as it unfolds during implementation
formative evaluations
a method of measuring or assessing feedback about the delivery or the product or service as it unfolds during implementation
team presentations
a persuasive or informative presentation by a group of people about a specific product or idea
transition
a phrase that links one main point of a speech to another
graph
a pictorial device that illustrates quantitative relationships
chart
a pictorial representation of the relationship between part of a group or object or of the sequence of steps in a process
consultants
a professional expert with specialized skills hired to advise or help organizations accomplish a variety of services and tasks
flowchart
a series of boxes connected by arrows that illustrates the steps of a process
organizational chart
a series of boxes connected by lines or arrows representing the internal structure of company or organization
briefing
a short, structured informative overview of specific or technical information, packaged appropriately for the intended audience
infographic
a special type of visual representation that summarize large amounts of data in a graphic image that is intended to communication information quickly and clearly
needs assessment
a specialized type of assessment used ot identify the gap between current conditions or status quo and what should or ought to be
needs assessment
a specialized type of assessment used to identify the gap between current conditions or status quo and what should or ought to be
special occasion speeches
a speech at an informal or a formal business event for a purpose such as presenting an award to a colleague, accepting an award, introducing a guest, or giving a toast.
behavioral objectives
a statement of measurable outcomes specifying what an individual should be able to do as a result of a particular intervention
digital visualization
a type of technology-aided interactive engagement that enables presenters to depict and visually document the knowledge, ideas, and contributions of individual audience members
client mining
a way for consultants to obtain clients by doing unpaid or underpaid work in order to cultivate more lucrative work over time
signpost
a word or phrase that signals the organization of ideas, indicating where a speaker is in a speech or highlighting an important idea
Companies make decisions to train for what reason(s)?
a. All are reasons for training. <- b. Train new hires who may have skill deficits c. When innovations are introduced into the workforce. d. When training can offer a solution to a newly-identified problem.
What do communication consultants do?
a. Teach much-needed communication skills b. Interview c. Any or all of the above d. Direct and produce videos
Which of the following is NOT a function of an informative presentation?
acquire audience information by drawing people to a booth or table
configural framework
an approach to organizing a speech that is relatively indirect, relies on speaker self-disclosure, allows audiences to engage with the speaker, and asks audience members to impose their own structure and meaning onto a presentation
sales presentation
an attempt to persuade an audience to purchase a product or service; one of the most common types of business presentations
self-efficacy
an individual's belief or perception that he or she is capable of succeeding in specific situation
self-efficacy
an individual's belief or perception that he or she is capable of succeeding in specific situations
table
an orderly arrangement of numbers, words, or symbols in rows and columns
gap analysis
another name for needs assessment; identifies current skills or knowledge and then compares them to the desired skills and information yet to be acquired; thus, locating the 'gap' between what is and what ought to be
summative evaluations
assessments obtained after the intervention has been implemented. Typically more formal in design, they measure the outcomes of the intervention and are tied specifically to the objectives.
summative evaluation
assessments obtained after the intervention has been implemented. Typically more formal in design. Measure the outcomes of the intervention and are tied specifically to the objectives.
A speech preview comes
at the end of the introduction
When you attempt to persuade others to feel more positively or negatively about an issue, you are attempting to change
attitudes
pseudoscience
beliefs or practices mistakenly regarded as being based on the scientific method
informative presentation
briefings, reports, lectures, training presentations, and demonstrations that provide new information, add to what the audience already knows, or update information about a topic or issue
Which of the following is NOT a recommended way to compel your audience to listen
commonly cited facts and stats
virtual reality
computer-generated environments that can simulate places or activities in the real world
model
copy of an object, usually built to scale, that represents the object in detail
sensory aids
devices supporting a presentation that appeal to one or more of the five senses, highlighting or enhancing the content
evidence
facts or opinions attested to or endorsed by experts
Attitude change is not a form of persuasion
false
Debriefing time refers to the actually execution of training in an organizational setting.
false
Evaluative consulting involves taking action to change, alter, or solve a problem.
false
Good consultants are good communicators but need little familiarity with theory or research.
false
Good organization of a presentation is primarily important for the audience and is of little importance to the speaker.
false
In giving informative presentations in the business world, you should avoid interjecting personal stories or emotional appeals
false
Inexperienced consultants commonly overestimate the amount of time required to do a job well.
false
Not all training activities need to be tied to
false
One dimension of audience analysis includes learning about the room where your presentation will be delivered.
false
Simply asking questions is usually enough to elicit active responses from the audience
false
Specifying training objectives is almost always a straightforward, simple matter.
false
There is a single way to assess an organization's needs prior to training.
false
preview
in a speech introduction, telling your audience briefly what you're going to tell them in the body of the speech
credible evidence
information about a topic that is consistent with other facts and comes from expert sources that are impartial and fair
relevant evidence
information directly associated with your presentation topic and understandable by your audience
The basic difference between informing and persuading is
informing teaches; persuading advocates
The most widely used structure for persuasive speaking is
monroe's motivated sequence
Electronic retailers like Best Buy allow customers to "try out" their products in the store, taking advantage of what we now call
multisensory marketing
Which of the following is NOT considered a linear organizational pattern?
narrative
experts
people who, through education, training, and experience, have special knowledge about a particular subject
communication consultants
professional expert with specialized skills in communication hired to help organizations solve managerial or employe problems and teach critical people skills
The theoretical explanation for the universal tendency to resist change is called
psychological reactance
recent evidence
relevant information about your topic that is not outdated. Information in different fields changes at different rates, so you must just judge what is "recent" for your topic
self-assessment
relying on a checklist or other criteria to examine and evaluate one's own behaviors. Trainers often rely on both self-and other assessments to determine their preparedness before and effectiveness after training
other assessment
relying on participants' observations and reactions to determine the effectiveness of both the trainer and the training intervention
interventions
some action taken to change, alter, or solve a problem. Once the organization decides how to approach a problem, consultants might be used to intervene or implement a course of action
objectives
specific statements that identify the desired goals or outcomes that the learners should achieve as a result of the training or instructional experience
"Coca-Cola was originally green" is an example of a
startling fact
andragogy
teaching or learning strategies that focus on adult, rather than child learners
In a configural presentation the primary responsibility for the conclusions drawn from the presentation lie with
the audience
general purpose
the broad goal of a presentation: to inform, to persuade, or to commemorate or accept
speaking environment
the physical setting, time of day, and length of your presentation; the size of the audience, the room's seating capacity, and physical arrangement; the sound and lighting; and other aspects of the site where you will give your speech
If during a presentation you notice that the speaker is relying on self-disclosure through personal examples, you can probably conclude that
the speaker is using a configural organizational pattern
instructional design
the systematic development of an instructional plan, beginning with needs assessment, defining objectives, specifying content, identifying relevant and varied teaching strategies, and evaluating learning outcomes
audience analysis
the systematic gathering of information about your audience and the stake they hold in the topic of your speech
slideware
the term used to describe software or internet based presentation programs for creating digital slides
One type of interactive engagement sensory aid is digital visualization. What's another one?
virtual reality
specific purpose
what you want your audience to know, believe, or do as a result of your presentation