Principle of Managment Final

when an entrepreneur pays a parent company a monthly percentage of the gross income of their business in return for using the parent compant name and products it is known as__

Franchise agreement

what is the basic permis of ethical leadership?

leaders serve as role models

management is necessary to achieve orderly results while____ is necessary to create change?

leadership

many mangers are facing an increased work pace, less time to think through a decision, and more information to process. this can all be tied to which contemporary management challenge

new technology

during the __ sage of group development, group members began to recognize and accept their roles and understand the roles of other members

norming

the standards of behaviors that a group accepts for an expects of it members are called

norms

a ____ is two or more companies that work together in joint ventures?

Strategic alliance

Which type of Planning is the process by which managers identify alternative course of action that the organization might follow if various conditions arise?

contingency

which of the following involves linking together the activates of the various parts of an organization to promote movement towards organizational goals?

coordination

which of the following can generate confluct within a organization

hiring outsiders

the set of activates directed at attracting, developing and maintaining an effective workforce is called

human resources management

which barrier to communication exists when a sender is considered an unreliable source of information?

lack of credibility

the broad issues associated with difference in values, beliefs, behaviors, customs and attitudes held by people in different cultures is called?

multiculturalism

The _____ sets up a procedure for employees to vote on whether to have a union.

national labor relation act

an argument against social responsibility in organization is that

there is potential for conflict of interest

why are positive interpersonal relations in an organization important?

they are a source of satisfaction for many people

which level of management would make the decision to do business with a foreign subsidiary?

top management

the age discrimination of employment act forbids discrimination against workers above the age

40

When employees work remotely, conference call and emails can be used to check on employee availability and productivity, this is part of ___ function of management.

Controlling

which of the following occurs when a firm headquartered in one country purchases operating facilities in a foreign country?

Direct investment

what is the term that describes differences among people?

Diversity

the Primary purpose of a manager?

Ensure that all employees are working together effectively

In the National Football League, the tickets revenues are ____ resources

Financial

In women national basketball association, the coaches' managers and players are __________ resources?

Human

Frank and Lillian Gilbreth developed several important strategies to?

Improve output

Satellites, shipping ports, railroads and airports are parts of a nation

Infrastructure

The US Canada and Mexico are major are major trading partner with one another. they are an example of a

Marketing System

If a manager has only a few subordinates, she has a span of management that is

Narrow

goal set of short-term issues are called

Operational

Which is one of the Four basic management function and requires determining how to group activities and resources?

Organizing

Companies that take a ___ stance to social responsibility do as little as possible to solve social or environmental problems.

Participative

working a full 40-hours in fewer than the traditional five days is called

a compressed work schedule

what is used to outline the organization purpose premises values and direction

a mission statement

which is an assumption of Theory Y?

a person potential of often underutilized

which of the following is an example of a good leaser in the context of business?

a person who keeps the organization aligned with its environment

which of the following is an example of downward communication

an employee lodges an offical complaint against a colleague

How can manager use knowledge of theory and history in contemporary organization?

as the basis of new, personal theories

how can managers have some control over the grapevine in organizations

by maintaining open channels of communication

how can managers reduce the likelihood of political behavior by subordinates

by providing subordinates with responsibility

a tariff

can be collected only by the importing country

what is the systematic retention of power and decision-making authority by top management?

centralization

bullies in the workplace use sarcasm, humiliation, and fear to influence other. this is a form of ___ power?

coercive

Ramon is a public relation manger. he manages the image of the company by responding to interview requests and promoting the good work the company and employees do. his most important skills are his ___ skills

communication

what is the financial remuneration given by an organization to its employees in exchange for their work?

compensation

Armen is required to follow a forty-hour work schedule but can work up to 10 hours per day and leave my lunchtime on Friday. this reflects a

compressed work schedule

in the communication process, what is the process of interpreting the meaning to the best of our ability?

decoding

in which type of group-level reward system are employees gradually given a major stake in the ownership of a corporation?

employee stock ownership plans

which of the following focuses on how much people want somethings and how likely they think they are to get it?

expectancy theory

when farmers in the US sell corn to China, the farmers are considered to be

exporters

a __ is any benefit that comes to a firm because it exploits an opportunity before any other firm does

first- mover advantage

Which of the following is used to provide a source of motivation for an organization employees?

goals

Lifeguards at water works pool are required to work 40 hours per week. on the weekends, many will teach additional classes, and are paid based on the number of students in the class. this encourages employees to build clientele and happy customer. this a form of?

increased efficiency

a group is defined as two or more people who

interact regularly to accomplish a common purpose or goal.

American eagle is a regional airline that flies in the United States and Canada. it is an example of a ___ business

international

a ____ business is one that is primarily based in a single country but that acquires some meaningful share of its resources and revenues from other countries

international

which of the following is an advantage that written communication has over oral communication?

it provide a permanent record of an exchange

who or what is generally the starting point of an organization culture?

its founder

which approach to job design takes into account the work system and employees preference by considering the core dimension of skill variety, task identity, task significantly, autonomy and feedback

job characteristics

an attempt to assess the worth of each job relative to other jobs is known as

job evaluation

some companies now employ a chief ethics officer who usually has a legal background and is responsible for whistle- blowing, ethics training, financial statement review, and investigation. this is an example of ?

job specialization

More than any other industry the ___ industry lends itself to big business because of the investment of equipment energy, material and money required

manufacturing

In most organizations the ___ level of management contains the largest number of manager.

middle management

which of the following is a formal assessment of how well employees are doing their job?

performance appraisal

Azim is a member of a group in which team members are intent on solving the problem at hand and the group leader has the group focused on attaining goal and functioning well. this group is in the ___ stage of group development

performing

if an automotive company has different division trucks sedans SUV and electric vehicles development they are using _____ departmentalization

product

decision regarding standard organizational transaction are most likely to be ___ decision

programmed

a single- use plan that has amore narrow scope than a program is called a

project

the American with disabilities act

requires employers to provide reasonable accommodation for employees with disabilities.

effective communication is the process of

sending a message so that the message received is a close in meaning as possible to the intended message

pet care salon, skin clinics and day care centers are all example of businesses operating in the ___ industry

service

which of the following is considered to be an output?

services

For many executives, which type of incentive makes up the largest share of their salary mix?

stock options

which of the following stages of group development is often characterized by a general lack of unity and uneven intercation patterns

storming

A manager who subscribes to theory X believes?

the people prefer to be directed

which of the following is part of an organization general environment?

the physical work environment

they communication process begins when a sender want to transmit a fact idea opinion or other information to a receiver. what occurs next?

the sender encode the meaning into a form appropriate to the situation

any effort to enhance an organizations ethical behavior must begin with

the support of top management

why is oral communication considered to be a " rich" communication tool?

there is a variety of immediate feedback

at its most basisc level, how can we define communication?

transmission of information that is received so the receiver understand it

when are rules and procedures most effective?

when integrating department