Principle of Managment Final
when an entrepreneur pays a parent company a monthly percentage of the gross income of their business in return for using the parent compant name and products it is known as__
Franchise agreement
what is the basic permis of ethical leadership?
leaders serve as role models
management is necessary to achieve orderly results while____ is necessary to create change?
leadership
many mangers are facing an increased work pace, less time to think through a decision, and more information to process. this can all be tied to which contemporary management challenge
new technology
during the __ sage of group development, group members began to recognize and accept their roles and understand the roles of other members
norming
the standards of behaviors that a group accepts for an expects of it members are called
norms
a ____ is two or more companies that work together in joint ventures?
Strategic alliance
Which type of Planning is the process by which managers identify alternative course of action that the organization might follow if various conditions arise?
contingency
which of the following involves linking together the activates of the various parts of an organization to promote movement towards organizational goals?
coordination
which of the following can generate confluct within a organization
hiring outsiders
the set of activates directed at attracting, developing and maintaining an effective workforce is called
human resources management
which barrier to communication exists when a sender is considered an unreliable source of information?
lack of credibility
the broad issues associated with difference in values, beliefs, behaviors, customs and attitudes held by people in different cultures is called?
multiculturalism
The _____ sets up a procedure for employees to vote on whether to have a union.
national labor relation act
an argument against social responsibility in organization is that
there is potential for conflict of interest
why are positive interpersonal relations in an organization important?
they are a source of satisfaction for many people
which level of management would make the decision to do business with a foreign subsidiary?
top management
the age discrimination of employment act forbids discrimination against workers above the age
40
When employees work remotely, conference call and emails can be used to check on employee availability and productivity, this is part of ___ function of management.
Controlling
which of the following occurs when a firm headquartered in one country purchases operating facilities in a foreign country?
Direct investment
what is the term that describes differences among people?
Diversity
the Primary purpose of a manager?
Ensure that all employees are working together effectively
In the National Football League, the tickets revenues are ____ resources
Financial
In women national basketball association, the coaches' managers and players are __________ resources?
Human
Frank and Lillian Gilbreth developed several important strategies to?
Improve output
Satellites, shipping ports, railroads and airports are parts of a nation
Infrastructure
The US Canada and Mexico are major are major trading partner with one another. they are an example of a
Marketing System
If a manager has only a few subordinates, she has a span of management that is
Narrow
goal set of short-term issues are called
Operational
Which is one of the Four basic management function and requires determining how to group activities and resources?
Organizing
Companies that take a ___ stance to social responsibility do as little as possible to solve social or environmental problems.
Participative
working a full 40-hours in fewer than the traditional five days is called
a compressed work schedule
what is used to outline the organization purpose premises values and direction
a mission statement
which is an assumption of Theory Y?
a person potential of often underutilized
which of the following is an example of a good leaser in the context of business?
a person who keeps the organization aligned with its environment
which of the following is an example of downward communication
an employee lodges an offical complaint against a colleague
How can manager use knowledge of theory and history in contemporary organization?
as the basis of new, personal theories
how can managers have some control over the grapevine in organizations
by maintaining open channels of communication
how can managers reduce the likelihood of political behavior by subordinates
by providing subordinates with responsibility
a tariff
can be collected only by the importing country
what is the systematic retention of power and decision-making authority by top management?
centralization
bullies in the workplace use sarcasm, humiliation, and fear to influence other. this is a form of ___ power?
coercive
Ramon is a public relation manger. he manages the image of the company by responding to interview requests and promoting the good work the company and employees do. his most important skills are his ___ skills
communication
what is the financial remuneration given by an organization to its employees in exchange for their work?
compensation
Armen is required to follow a forty-hour work schedule but can work up to 10 hours per day and leave my lunchtime on Friday. this reflects a
compressed work schedule
in the communication process, what is the process of interpreting the meaning to the best of our ability?
decoding
in which type of group-level reward system are employees gradually given a major stake in the ownership of a corporation?
employee stock ownership plans
which of the following focuses on how much people want somethings and how likely they think they are to get it?
expectancy theory
when farmers in the US sell corn to China, the farmers are considered to be
exporters
a __ is any benefit that comes to a firm because it exploits an opportunity before any other firm does
first- mover advantage
Which of the following is used to provide a source of motivation for an organization employees?
goals
Lifeguards at water works pool are required to work 40 hours per week. on the weekends, many will teach additional classes, and are paid based on the number of students in the class. this encourages employees to build clientele and happy customer. this a form of?
increased efficiency
a group is defined as two or more people who
interact regularly to accomplish a common purpose or goal.
American eagle is a regional airline that flies in the United States and Canada. it is an example of a ___ business
international
a ____ business is one that is primarily based in a single country but that acquires some meaningful share of its resources and revenues from other countries
international
which of the following is an advantage that written communication has over oral communication?
it provide a permanent record of an exchange
who or what is generally the starting point of an organization culture?
its founder
which approach to job design takes into account the work system and employees preference by considering the core dimension of skill variety, task identity, task significantly, autonomy and feedback
job characteristics
an attempt to assess the worth of each job relative to other jobs is known as
job evaluation
some companies now employ a chief ethics officer who usually has a legal background and is responsible for whistle- blowing, ethics training, financial statement review, and investigation. this is an example of ?
job specialization
More than any other industry the ___ industry lends itself to big business because of the investment of equipment energy, material and money required
manufacturing
In most organizations the ___ level of management contains the largest number of manager.
middle management
which of the following is a formal assessment of how well employees are doing their job?
performance appraisal
Azim is a member of a group in which team members are intent on solving the problem at hand and the group leader has the group focused on attaining goal and functioning well. this group is in the ___ stage of group development
performing
if an automotive company has different division trucks sedans SUV and electric vehicles development they are using _____ departmentalization
product
decision regarding standard organizational transaction are most likely to be ___ decision
programmed
a single- use plan that has amore narrow scope than a program is called a
project
the American with disabilities act
requires employers to provide reasonable accommodation for employees with disabilities.
effective communication is the process of
sending a message so that the message received is a close in meaning as possible to the intended message
pet care salon, skin clinics and day care centers are all example of businesses operating in the ___ industry
service
which of the following is considered to be an output?
services
For many executives, which type of incentive makes up the largest share of their salary mix?
stock options
which of the following stages of group development is often characterized by a general lack of unity and uneven intercation patterns
storming
A manager who subscribes to theory X believes?
the people prefer to be directed
which of the following is part of an organization general environment?
the physical work environment
they communication process begins when a sender want to transmit a fact idea opinion or other information to a receiver. what occurs next?
the sender encode the meaning into a form appropriate to the situation
any effort to enhance an organizations ethical behavior must begin with
the support of top management
why is oral communication considered to be a " rich" communication tool?
there is a variety of immediate feedback
at its most basisc level, how can we define communication?
transmission of information that is received so the receiver understand it
when are rules and procedures most effective?
when integrating department
