Principles of Funeral Directing Final

the arrangements can never be changed once the person dies

All of these are reasons why an individual might choose to pre-arrange/prepay their funeral except:

Pre-funded

An arrangement made prior to death that includes payment is called:

True

It is important to wait until the second or third ring to answer the phone.

Crypt

Space for casketed human remains in a mausoleum is called a(n):

Burial/transit permit

This document is issued once the death certificate has been filed:

124

This information must be obtained before transferring remains: I name of the deceased II place of death III time of death IV authority to remove V method of payment

Removal from place of death

Transfer of remains means:

bring in the reeves bag and leave the stretcher ask if you can move some of the items in the way ask if the family would like to step into another room or if they would like to remain present for the removal (most people tend to want to not watch) if someone wants to help take them up on it Ask if it alright to use the fitted sheet to assit with moving the decedent to the reeves bag you must obtain the name of your contact and permission to remove permission to embalm and the certifying doctor

You are called to make a residential removal with the assistance of another intern. When you are invited into the foyer of the home, you note that the living room and dining room of the home are quite small. There appears to be numerous pieces of overstuffed furniture, lamps and tables in these two living areas. Ten members of the decedent's family are crowded into the living/dining room area. A family member takes you down a narrow hallway that is lined with stacks of newspapers and magazines throughout its length. The decedent is laying in a twin bed in a small bedroom at the end of the hallway. The bed is against one wall and there is 18 inches of space between the "open" side of the bed and a bureau placed against the opposite wall.

Some crematories have weight limits Some require additional documents to cremate

"It important for the funeral director to know the requirements of the crematory that the funeral home uses. " List 2 examples of this statement

Do they require a tray or liner What are the dimensions

"It is important for the funeral director to know the requirements of the mausoleum that the family has chosen." List two examples that support this statement. (2 points)

companion urn

A container designed to hold two sets of cremated remains is a:

Liturgical

A form of worship that has the Eucharist as its central element:

10

A railroad employee must have at least ________ years of service and a current connection with the railroad industry in order for their survivors to receive the lump-sum death benefit.

the parents should not have their "first viewing" until the children have had the opportunity to view the decedent

All of the following are considerations for children who are brought to the funeral home for a first viewing except: a. the parents should not have their "first viewing" until the children have had the opportunity to view the decedent b. someone should hold the child's hand as they touch the decedent c. someone should hold the child's hand as they approach the casket d. the children should be asked if they wish to touch the decedent

You can use a celebrant instead of a priest

Andrew Smith and his sister Alice Adams are making funeral arrangements for their deceased father. Andrew and Alice say to the funeral director "We are not religious people but our father was involved in the First Episcopalian Church in town." "We want to honor his commitment to the church, but also want to have a service that our non-religious friends would be comfortable attending." "What can we do?"

Outer burial container

Any container which is designed for placement in the grave around the casket is a(n):

Irrevocable

Cannot be canceled/terminated

Lot

Consists of several graves or internment spaces

The cap/lid is completely removed and the remains can be viewed from either side.

Describe what a slip panel/sliptop/priest casket looks like:

A "brushed" finish is more expensive. It has a "rougher" look at texture. A "sprayed" finish is less money and is often used as a highlight.

Explain the difference between a "brushed' and a "sprayed" finish on a metal casket. Which technique is used on the more expensive metal caskets?

telephone

Funeral homes typically receive a "notification of death" via:

Identifying the funeral home

Good telephone etiquette for funeral service includes:

12

Good telephone manners would include: I speaking slowly and distinctly II identifying the funeral home name III never using the caller's name IV commencing to speak as you are lifting the receiver

135

Good telephone manners would include: I. Speaking slowly and distinctly II. Be sure to say "Good morning," "afternoon," or "evening" - depending on the time of day III. Identifying the funeral home name IV. Speaking in a monotone manner V. Speaking in a medium tone of voice

Aftercare

Home visits, phone calls, support groups and literature would all be associated with this time frame in funeral service:

icon

In the Eastern Orthodox church, "The Kiss of Peace" involves the funeral attendees coming forward and kissing the ______ that is placed in the casket.

irrevocable contract

In this type of pre-funded prearrangement, the funds must be applied to the cost of the funeral and cannot be refunded prior to the death of the beneficiary:

you have to read between the lines sometimes they wont outright say it so you need to pay attention they may mention something like the person who passed was a veteran so you could inform them about the benefits and the free death certificates

List 2 reasons why it is important to listen carefully to what family members say during an arrangement conference. (2 points)

Burial Scattering entombment

List 3 methods of disposition that can be used for cremation.

Secure apostille, translate all documents, letter of non-communicable disease, proper embalming/secondary aspiration, secure decedent to prevent shifting

List 5 responsibilities that you would have as a funeral director who is arranging to transport casketed remains to an international destination: (5 points)

They might have smaller graves or crypts that wouldnt accomodate an american casket. The fees that have to be paid and you usually have to request permission from that country before shipping remains there

List two "special considerations" when shipping human remains to foreign countries:

Non toxic materials and low impact or completely natural grave sites

List two characteristics of "green" funeral service merchandise: (2 points)

the casket might be smaller there may be a time delay to receive it

List two possible complications/considerations when receiving human remains from abroad: (2 points)

Memorial Service with visitation Full service cremation Graveside service

List two service options that would be available to those that have selected cremation.

Utility Urn

Made of thin metal

Telephone

Most "death notifications" are received via

Start by asking questions about the deceased. "why dont you tell me about your dad" "were they sick for long" "were you with them when they passed" Can be a good way to let them know you care. Write the obit

One aspect of the arrangement conference that many new funeral directors fear is knowing how to start the discussion with the family. What is the most effective way to begin the arrangement conference and help put the family "at ease"?

notify and coordinate with the consulate of the receiving country

One of the first things that a funeral director should do when forwarding human remains to another country is:

Ossurary

Place for commingling of cremated remains

inurnment

Placing cremated remains in an urn

Entombment

Placing human remains in a crypt is called:

2

Placing human remains in a grave is known as: I internment II inhumement III entombment IV inurnment

2345

Professional funeral home telephone manners include: I speaking quickly because the caller is probably distraught II saying the funeral home name when answering III anticipating a "notification of death" every time the phone is answered IV having a pen and paper handy V saying your name when answering

Forwarding of remains

Shipping human remains to another funeral home is called:

Islam

The "jinazah" is the funeral prayer in this tradition:

Moslem (Muslim)

The Koran is the holy book of the _______ faith.

$255

The Social Security lump-sum death payment is:

Retort

The actual chamber or equipment used to cremate human remains is called a(n):

3

The bill of lading is comprised of __________ copies:

$3000

The current countable resource limitation for a couple that is applying for Supplemental Security Income is:

$2000

The current countable resource limitation for an individual that is applying for Supplemental Security Income is:

24

The following are shipping procedures for casketed remains: I casket bed should be raised to its highest level II face and hands should be covered to protect the casket interior III metal casket should be locked and "cap" over key mechanism tightly secured IV shipping envelope with pertinent information should be secured on top of the "head end" of the shipping

air tray

The following covering for a casket that is shipped by common carrier is called a(n):

stainless steel

The following is a metal alloy of steel, chromium and sometimes nickel:

ATA

The following organizations sets standards for transfer containers:

Preneed, At need, Aftercare

The three time frames of Funeral Service are:

Coffin

This burial receptacle is anthropoid in shape:

Romani

This tradition sees the dead as something to be feared:

Humanistic Service

This type of funeral service is characterized as being devoid of religion:

Temporary

This type of urn is usually made of plastic or cardboard:

Amish

This very religious Christian group often stays within the boundaries of their own community church and cemetery for burial:

False

True/False: A non-guaranteed arrangement indicates that the money will not accrue in it's funding vehicle over time.

True

True/false: A prepaid arrangement can be either guaranteed or non-guaranteed by the funeral home.

Mannerisms, Body Language, Accessories

What are examples of surface clues that can help form a family's first impression of you?

16 gauge = 16 sheets of metal to create 1 inch when pressed.

What does the word "gauge" mean in metal casket construction?

Social Security number of the descendent

What information is NOT NECESSARY before removing a person from a nursing home?

resomation is alkaline hydrolysis and it is breaking down someone who has passed by using potasium hydroxide Promession is freeze drying someone in liquid nitrogen -196 C for a couple hours and then putting them on a vibrating board which turns them to powder

What is "resomation" and "promession"? (2 points)

A document with a raised seal verifying it is legit

What is an apostille?

"All wood" construction is made completely of wood - there are absolutely no metal components, even in the hinges, closing mechanism, or detail. "Solid wood" means that the shell of the casket is made entirely of wood - not veneer, laminate or any other material. It may, however, incorporate some metal aesthetics, hardware, or other components.

What is the difference between "all wood" and "solid wood" construction?

Cast hardware is melted and poured into a cast to create it's shape. It is much more expensive because it requires more craftsmanship. "Stamped" hardware is less money because sheet metal is rolled out and cut using a hydraulic press.

What is the difference between "cast" and "stamped" hardware?

multiple depths is like 10ft 8ft 6ft ect. there can be multiple burials on top of eachother Multiple grave is when there are multiple burials at the same depth so one may be towards the head end and one towards to foot etc

What is the difference between "multiple-depth graves" and "multiple burials"?

Shirred is gathered fabric in a pattern. Tufted material uses button to create "puffs". Shirred is the least expensive.

What is the difference between a "shirred" interior and a "tufted" interior? Which one is used in the least expensive caskets?

columbarium is for urns and a mausoleum is for caskets mainly but i have heard of a cemetery allowing an urn to go in a mausoleum so a husband could be with his wife

What is the difference between a columbarium and a mausoleum? (2 points)

register with each individual airline they ship remains from

What must a funeral home do to comply with the Transportation Security Administration's "Known Shipper Regulation" that became effective July 1, 1999?

The next of kin if the US embassy can locate them

When a United States citizen dies abroad, who is responsible for the cost of disposition?

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When applying for the Social Security lump-sum death benefit, the following information may be required: I proof of the applicant's age II decedent's Social Security number III Statement of Funeral Goods and Services Selected IV Statement of Death by Funeral Director

most foreign countries have similar licensure requirements to the US for their funeral home

When forwarding human remains to another country, all of the following may be anticipated except: A.you will be bound by foreign laws b.most foreign countries have similar licensure requirements to the US for their funeral home c.airlines may have regulations in addition to those of the receiving country d.you may experience lengthy delays

Private carrier

When human remains are transported in a funeral home's hearse it is known as a(n):

funeral insurance and trust accounts are common funding vehicles

When pre-need arrangements are pre-funded:

avoid aspirating the body post embalming

When preparing human remains to be transported, all of the following are important except: a. securing the decedent to prevent shifting of the body b. confirm the route and schedule with the receiving funeral home c. avoid aspirating the body post-embalming d. protecting the clothing and casket interior

have a staff member go to the door to confirm that they are at the right residence.

When transferring a decedent from a residence, it is best to:

have a staff member go to the front door and confirm that they are at the correct residence

When transferring a decedent from a residence, it is best to:

cause of death

Which information is least likely to appear in an obituary? a. age of deceased b. place of services c. cause of death d. names of survivors

Section

Which is usually the largest subdivision in a cemetery?

Embalming

Which of the following would only be provided during the at need time frame? a. Embalming b. home visits by funeral home staff c. answering questions over the phone d. providing printed literature and information

Air Tray

Which shipping container is meant to ship a full casket?

The telephone is often the family's first interaction with the funeral home. This means it is THE FIRST IMPRESSION. Families can make a choice whether or not to use your funeral home based on this impression. This impression will stay with them and they are apt to disclose their feelings with others in the community.

Why is it important for all funeral home staff to be well versed in telephone etiquette?

Because it is too broad. They are sitting there with a dead loved one if you just tell them a little while it gives them nothing to look forward to or no sense of relief that someone is on the way. Saying something like 20-30 minutes guves them a time frame so they can mentally prepare how long they have until someone arrives

Why is it important to avoid using phrases such as "in a little while" or "we'll be right there" when concluding a "notification of death" call?

Burial/transit permit

a legal document authorizing transportation and/or disposition of a dead human body

Niche

a recess or space in a columbarium

Grave

an excavation in the earth as a place of interment

Companion Urn

designed for two sets of cremated remains

Inhumement

the act of placing the dead human body in the ground

Section

the largest subdivision of a cemetery

Entombment

the placing of remains in a crypt or mausoleum

False

true/false: A guaranteed pre-arrangement does not have to be a pre-paid arrangement.

Ziegler Case

A metal transfer container used for human remains is called a(n):

Mormon

Joseph Smith is the founder of this faith tradition:

Crypt

A chamber in a mausoleum

about an hour within the hour 00:30 minutes

It is important to be direct with a family when estimating a removal time. What is one example of a phrase in which you can do this?