Principles of Funeral Management Final

What are the four sections of a death certificate

1. Vital Statistics 2. Medical Certification 3. Funeral Director 4. Registrar

What three things are true regarding the form used a proof of a veteran's military service

1. required for filing of veteran's benefits 2. DD 214 3. Referred to as the honorable discharge form

What year did the FTC "Funeral Rule" go into effect?

1984

The time limit for filing claims for VA Burial allowances is?

2 years after the date of disposition

The time limit for filing for the Social Security Lump Sum death benefit payment is?

2 years from date of death

The lump sum death benefit from Social Security is?

255

Application form for the United States Flag

90 - 2008

when is the GPL offered to the consumer?

After the 'triggering event'. During a face-to-face meeting as soon as the conversation of goods and services is mentioned.

Casket used in an Orthodox Jewish funeral service is called the

Aron

When is a burial-transit permit not needed?

Catholic Burial Mass

Write out the embalming disclosure as required by the FTC "Funeral Rule"

Except in certain special cases, embalming is not required by law. Embalming may be necessary, however, if you select certain funeral arrangements, such as a funeral with a viewing. If you do not want embalming, you usually have the right to choose an arrangement that does not require you to pay for it, such as direct cremation or immediate burial.

Another term for burial is?

Interment

What is true regarding SS - 721

Is used to confirm Social Security Holders death

What are the two aspects of the Federal Trade Funeral Rule?

Itemization and Disclosure

What individual cannot certify the case of death on a death certificate?

Justice of the Peace

Individual credited with founding the Church of Christian Scientists

Mary Baker Eddy

If an individual dies of an unnatural cause who will be responsible for signing the death certificate?

Medical Examiner

A ceremony for the deceased without the body present is known as?

Memorial Service

A green apron is associated with which of the following faiths?

Mormon

Do the effective dates on the GPL, CPL, and OBCPL have to be the same?

No, as long as the GPL lists a range of prices available on the CPL and OBCPL and as long as the altered prices remain within this range, the effective dates can vary

Basic service charge is the only charge that the consumer cannot decline. The funeral provider should recover expenses for services, facilities or unallocated overhead in this charge:

Non-declinable service fee

Officiant of the Lutheran

Pastor

Officiant of the Episcopalian

Priest

What would be most appropriate for a funeral director to do before leaving the next of kin after making the removal

Set a time for the arrangement conference

The thirty day mourning period observed by the Jewish faith is called the?

Sholoshim

Define the term disclosure

The act of making information that may not be previously known (or considered "secret") known. One of the two aspects of the FTC Funeral Rule

Define misrepresentation

The intentional giving of false information

A veteran's grave marker can be obtained by making an application to the:

Veteran's Administration

Ultimately, the standard government headstone or marker is the property of the:

Veterans Affairs

Can a funeral home accept real estate or property in exchange for a prepaid funeral plan in Virginia?

Yes

A news item announcing the death of a person which usually continues a biographical sketch:

an obituary

A form used by the funeral home that is used specifically for the funeral director and the family to make funeral and financial arrangements is?

arrangement form

A document that can be procured when the completed death certificate is filed is the?

burial-transit permit

The individual who supplies the statistical (vital statistics) data concerning the decades at the funeral arrangement conference is the?

informant

A symbolic cloth placed or covering the casket in most liturgical churches is referred to as a?

pall

Efficient of the Christian Science faith

reader

90% of the notifications of death comes to the funeral home by means of?

telephone

Define disposition

the means of final burial of remains (burial, cremation, scattering, entombment)

The Social Security lump sum death benefit would be paid to which of the following individuals?

the spouse of the deceased

What are the requirements for licensure as a funeral professional in Virginia (5 things)

1. Must be 18 years or older 2. have a high school diploma or equivalent t 3. must have graduated from a school of mortuary science as approved by the Board 4. must have completed required internship hours 5. must pass necessary Board examination

What two things are true regarding form SSA - 8

1. Must be filed within two years of the date of death 2. form is used to collet a lump sum benefit

What are five important pieces of information to be received during the notification of death?

1. Name of deceased 2. Location of deceased 3. Name and relationship of the caller 4. Name and contact information of next of kin (if not the caller) 5. Name and contact information of the physician

What are three options to the traditional religious ceremony?

1. Non-traditional 2. Memorial Service 3. Humanistic Service

What are at least two difference between a death notice and an obituary?

1. Obituary gives a biographical sketch while a death notice does not 2. Death notice contains service information

List out the prescribed order of the funeral procession (8)

1. Police Escort 2. Lead Car 3. Pallbearers 4. Clergy 5. Hearse 6. Family Cars 7. Other Family 8. Friends

What two things are true regarding form SSA-8

1. Requires social security number 2. Pays a lump sum to surviving spouse or dependent child

Name five times that the GPL, CPL, and OBPL and Alternative price list must contain.

1. The name of the business 2. The caption "General Price List, Casket Price List, etc." 3. Effective date of the price list 4. The address of the business 5. The retail prices of the items listed

List 3 advantages for funeral homes to offer prearranged funerals

1. helps to build relationships with client families 2. Income generated from sales commissions 3. increase in value of business

List three ways that funeral homes can directly follow-up after funeral services

1. personal contact 2. formal activities 3. service of remembrance

Name five items that the GPL, Casket price list, outer burial container price list and Alternative price list must contain

1. the title of the price list given 2. Name of the funeral home 3. Address of the funeral home 4. Phone number of the funeral home 5. Effective date

What three things are true regarding form 21 - 530?

1.Must be filed within two years of date of disposition 2. Can pay an allowance of $1500 3. Requires social security number

How many itemized prices are required on the GPL by Virginia Regulations?

16

The funeral home taking possession of the decedent has how many days to complete and file the death certificate?

3 days (72 hours)

What is the difference between burial insurance and a prepaid funeral arrangement funded with insurance?

A prepaid funeral arrangement funded with insurance is a contract signed with a funeral home with guaranteed and non-guaranteed items that has been paid for with the intention that the insurance will cover an inflation that occurs in the future. Burial insurance is a life insurance policy sold by life insurance agents, and is of minimum face value intended to provide just enough insurance to cover burial and funeral express. There is no contract with the funeral home involved here.

What are two advantages and two disadvantages to a funeral home offering aftercare services? What is one major concern or issue when offering aftercare?

Advantage: 1. Goodwill with the families 2. Generally being helpful to families in their time of need Disadvantages 1. Extra staff needed for follow-ups 2. If to enough care is taken, can be accused of generating pre-need leads A major concern when offering aftercare its eh way in which the aftercare is promoted as. care needs to be taken that it is never advertised as counseling and therapy, as a funeral home can be held responsible for any actions taken by grieving members

The vestibule of the church is located?

At the entry way of the church

A legal copy of the original is known as a?

Certified Copy

Hebrew term that means "Holy Society"

Chevrah Kadisha

Who receives the flag of a deceased veteran if there is no surviving spouse?

Child of the deceased

What religious uses temple clothing

Church of Jesus Christ of Latter Day Saints

Funeral observances that reflect modern day influences in lieu of traditional ceremonies are known as?

Contemporary

Which of the following would lead a liturgical Protestant funeral procession?

Cross bearer

What form is needed to determine eligibility for Veterans Benefits?

DD-214

Define Vital Statistics

Data collected on birth, death, marriage, sickness, and divorce information

Define the term "Vital Statistics"

Data that includes birth, marriage, death, divorce, and sickness information

Once the funeral director has secured the physician signature and completed the vital statistical portion of the death certificate where is the death certificate filed?

Department of Vital Records at the local health department

the person who usually makes the notification of death to the funeral home is the?

Family

Who would receive the burial flag for a deceased veteran, the mother or the father?

Father

In the order of procession in the Liturgical church the family would:

Follow directly behind the casket

A nominal compensation or recognition for a service performed is called an

Honorarium

A funeral rite that is devoid of religious connotations would be referred to as?

Humanistic

After the final prayers are recited by the Rabbi during the committal service the family and friends will recite this prayer for the first time at the conclusion of the service

Kaddish

A symbol of grief that is a tear int eh upper corner of the garment or on a symbolic ribbon worn by the survivors is known as?

Kriah

What two things are true regarding form 21- 2008

Must include the place of burial 2. Must be submitted prior to the services for the veteran

Time limit for filing an application for military marker is?

No time limit

Funeral arrangements made in advance of the need that do not include provisions for funding or prepayment

Preplanned funeral arrangements

Officiant of the Orthodox

Priest

Officiant of the Roman Catholic church

Priest

Officiant of the Jewish

Rabbi

Officiant of the Christian Scientist

Reader

Social Security Statement of Death by Funeral Director form number

SSA - 721

The ceremony of washing the deceased for burial in the Jewish Faith

Taharah

Individuals who have received ceremonial instructions of the Mormon Church are said to have received:

Temple Ordinances

What are three times normally included in the Basic Services Fee?

1. Arrangement Conference 2. Acquiring necessary permits 3. Holding of remains

What are the four basic objectives for funeral services personnel with regards to Religious funeral customs?

1. Attention to detail 2. Deference to clergy/officiant 3. dignity and decorum 4. Reverence for sacred objects

What are the six required disclosures?

1. Basic Service Fee 2. embalming 3. Alternative Containers 4. Right of Selection 5. Casket Price List 6. Outer Burial Container Price List

What two statements are true regarding US burial flags?

1. Can be obtained from a US post office 2. Application is made by using form 21-2008

What two things are true regarding the application for headstone of a marker?

1. Choices include flat bronze, flat granite, flat marble markers or marble or grant upright markers 2. Form number is 40 -1330

What are the three forms of disposition normally found on a Death certificate

1. Cremation 2. Burial 3. Removal

List ten items that are required in the vital statistics portion of the Death Certificate

1. Full Name of Decedent 2. Place of death 3. usual residence 4. age 5. date of birth 6. father's name 7. mother's maiden name 8. sex 9. race

While embalming is not required by law, what are three instances in which it may be required?

1. Funeral with a public visitation 2. Storage of a body over a specific period of time in an area above a certain temperature 3. Travel across state lines

List out 4 funeral service options

1. Funeral with the body present 2. graveside service 3, Direct cremation 4. Memorial service without the body present

Name the three types of death certificates? Explain the usage of each

1. Green - Natural Death 2. Red - Medical Examiner 3. Yellow - Fetal

Name the two types of follow-up with families that most funeral homes can employ

1. Informational Oriented Services 2. Direct Care Services

An obituary can be best defined as?

A brief biographical sketch of a person's life

Explain what a "cash advance" time is. Give three examples of items that would normally be listed as a cash advance

A cash advance item is an item or service provided by a third party in which the funeral director pays for the item and is then reimbursed by the family. 1. Obituary Notice 2. Organist 3. hairdresser

Define itemization

A list of individual goods and services and their respective prices

Define Funeral Arrangement Conference

A meeting with the deceased's family in which the type of funeral ceremony is decided. This includes both goods and services. Biographical information is also gathered for use in the obituary and death certificate

Explain the difference between a memorial service and a funeral service

A memorial service is a funeral ceremony without the body present, while a body is present at a funeral service

Define funeral provider

A person who provides BOTH funeral goods and services, as defined by the FTC Funeral rule