principles of management exam

Roberto really enjoys mingling at work functions, both to network for new contacts and simply to share stories with other interesting people. Roberto probably scores high in

Extroversion

The U.S. federal minimum wage was first established by the

Fair labor standards act

The increasing diversity of the U.S. workforce and the fact that people aged 18-34 are more likely to be living with their parents than with a spouse or partner are both examples ____

Force for change

The _____enforced procedures allowing employees to vote to have a unison and for collective bargaining

National labor relations board

Mauricio's team had entered the stage characterized by deciding expected team behaviors apportioning the work, and developing team spirit. Which stage of development occurred immediately before this one

Storming

the group development stage in which individuals test the leaders policies and assumptions as they try to determine how they fit into the power structure is the ____ stage

Storming

Chung manages his employees by carefully monitoring their production, comparing what they do to predicted schedules and desired budgets. Chung can best be described as a ________ leader.

Task oriented

The invention of a machine to make plastic corks for wine bottles is an example of a _____ change that has severely affected companies that produce traditional coke

Technological

_____ is defined as a reciprocal faith in others intentions and behaviors

Trust

According to the acquired needs theory, the desire to influence others is part of the need for

power

using threats or intimidate to persuade someone is which influence tactic

pressure

A feedback technique in which an employee is appraised by her boss, peers, subordinates, and possibly clients is called a ____ appraisal

360 Degree

After you start a new job, how can you assess whether you're a fit

Ask yourself, "do my values align with the organization's values

An archittectural design company just won the bid for a huge project. To ensure that everyone does the right work at the right timres. A well designed_____ will show who had authority over whom

Chain of command

Keith was put on probation for a string of customer complaints about his poor service and professionalism. His supervisor was using ________ power.

Coercive

using self determination theory to motivate employees at cloud space, a data storage company, the vice makes 10-20 phone calls a day to thank special employees "caught doing something right" the vice chair is fulfilling her companies employees

Competence

Employers can look for high ____ scores to specifically hire workers who perform well, are liked by their supervisors, and are resilient

Conscientiousness

Symbols, stories, heroes, and rites and rituals are ways in which ____ is (are) most often transmitted to employees.

Culture

Which of the following describes a boomerang employee boxcar

Demetrius worked at a boxcar for 5 years

Harrison is frequently nervous, tense, and worried, both at work and at home. He likely scores low on which of the Big Five personality dimensions?

Emotional stability

Pablo was not hired for a patient care position at a nursing home. The hiring manager told him that the patients preferred to be cared for by women. Pablo knows that sex based discrimination is prohibited. Which organization should he contact?

Equal employment opportunity commission

Employees with a(n) ________ locus of control will probably resist close managerial supervision and should probably be placed in jobs requiring high initiative and lower compliance.

External

In the 1950's CL Warner purchased a pickup truck and began hauling cargo for other companies. By driving long hours and many miles, CL slowly expanded his trucking company one truck at a time. CL warner is an example of a

Hero

____ leadership model posits that an effective leader makes desirable reward's available, clarifies how employees can achieve objectives, and provides them support in doing so.

Houses path goal

_____ capital is the economoic or productive potential of employee knowledge and actions

Human

Staffing, appraising, compensation, and training and development are types of

Human resource practices

___ which include acting friendly or making someone feel good or important before making a request, are influence tactics

Ingratiating tactics

_____ change introduces a new practice to an organization but one that is not new to the industry

Innovative

If you have a(n) ________, you believe you control your own destiny.

Internal locus of control

Peyton's management professor just told her class that the final exam is optional for students like Peyton who currently have an A. Peyton decides to take the exam anyway because she likes the subject and wants to master the material. Peyton is motivated to take the exam by a(n)

Intrinsic reward

managers power over employees granted based on their position within the organization is considered

Legitimate

Although he is a skilled mechanic, others in the auto shop regard Lorne as being aloof, suspicious and easily irritated. Lornes personality could be described as

Low on agreeableness

Which of the following is an example of a proactive change

Miranda implements an improved bonus incentive structure for her staff despite the fact her employees are generally content

According to the contingency model, a relationship-oriented leadership style works best in ______ control situations.

Moderate

____ is the set of psychological processes that arouse and direct goal directed behavior

Motivation

customers often comment on the ______ at Nate's wines and spirits. The customers are engaged, knowledgeable and friendly to the point to where the customers describe it as a family like atmostphere.

Organizational culture

Mad lies hierarchy of needs, in order from lowest to highest levels are

Physiological, safety, love, esteem, and self actualization

BP's efforts to close the blowout preventer and install a containment home following an explosion on the horizon drilling rig is an example of ____ change

Reactive

____ is an emotional/behavioral response to real or imagined threats to an established work routine

Resistance to change

___ is the extent to which people like or dislike themselves

Self esteem

____ is the economic or productive potential a strong, trusting and cooperative relationships

Social

The benefit of _____ is that complex tasks can be parceled out to specialists, improving productivity which results in greater efficiency

Work specialization

which of these statements describes equity theory

Workers consider their own inputs and outcomes in comparison with those of others.

which of the following is a challenge for virtual teams

building cohesion and trust is more difficult in a virtual team environment

During the forming stage of a group or team, the leader should encourage team members to

get to know one another

Two or more freely interacting individuals who share norms, share goals, and have a common identity form a

group

For managers, the importance of Maslow's contribution is that he showed that workers

seek more from their jobs than just a paycheck

Fiddlers contingency leadership model determines if a leaders style is

task oriented or relationship oriented

a _____ is a small set of people with complimentory skills who are committed to a common purpose

team

Lewin's change model consists of 3 stages:

unfreezing, changing, and refreezing