principles of management exam
Roberto really enjoys mingling at work functions, both to network for new contacts and simply to share stories with other interesting people. Roberto probably scores high in
Extroversion
The U.S. federal minimum wage was first established by the
Fair labor standards act
The increasing diversity of the U.S. workforce and the fact that people aged 18-34 are more likely to be living with their parents than with a spouse or partner are both examples ____
Force for change
The _____enforced procedures allowing employees to vote to have a unison and for collective bargaining
National labor relations board
Mauricio's team had entered the stage characterized by deciding expected team behaviors apportioning the work, and developing team spirit. Which stage of development occurred immediately before this one
Storming
the group development stage in which individuals test the leaders policies and assumptions as they try to determine how they fit into the power structure is the ____ stage
Storming
Chung manages his employees by carefully monitoring their production, comparing what they do to predicted schedules and desired budgets. Chung can best be described as a ________ leader.
Task oriented
The invention of a machine to make plastic corks for wine bottles is an example of a _____ change that has severely affected companies that produce traditional coke
Technological
_____ is defined as a reciprocal faith in others intentions and behaviors
Trust
According to the acquired needs theory, the desire to influence others is part of the need for
power
using threats or intimidate to persuade someone is which influence tactic
pressure
A feedback technique in which an employee is appraised by her boss, peers, subordinates, and possibly clients is called a ____ appraisal
360 Degree
After you start a new job, how can you assess whether you're a fit
Ask yourself, "do my values align with the organization's values
An archittectural design company just won the bid for a huge project. To ensure that everyone does the right work at the right timres. A well designed_____ will show who had authority over whom
Chain of command
Keith was put on probation for a string of customer complaints about his poor service and professionalism. His supervisor was using ________ power.
Coercive
using self determination theory to motivate employees at cloud space, a data storage company, the vice makes 10-20 phone calls a day to thank special employees "caught doing something right" the vice chair is fulfilling her companies employees
Competence
Employers can look for high ____ scores to specifically hire workers who perform well, are liked by their supervisors, and are resilient
Conscientiousness
Symbols, stories, heroes, and rites and rituals are ways in which ____ is (are) most often transmitted to employees.
Culture
Which of the following describes a boomerang employee boxcar
Demetrius worked at a boxcar for 5 years
Harrison is frequently nervous, tense, and worried, both at work and at home. He likely scores low on which of the Big Five personality dimensions?
Emotional stability
Pablo was not hired for a patient care position at a nursing home. The hiring manager told him that the patients preferred to be cared for by women. Pablo knows that sex based discrimination is prohibited. Which organization should he contact?
Equal employment opportunity commission
Employees with a(n) ________ locus of control will probably resist close managerial supervision and should probably be placed in jobs requiring high initiative and lower compliance.
External
In the 1950's CL Warner purchased a pickup truck and began hauling cargo for other companies. By driving long hours and many miles, CL slowly expanded his trucking company one truck at a time. CL warner is an example of a
Hero
____ leadership model posits that an effective leader makes desirable reward's available, clarifies how employees can achieve objectives, and provides them support in doing so.
Houses path goal
_____ capital is the economoic or productive potential of employee knowledge and actions
Human
Staffing, appraising, compensation, and training and development are types of
Human resource practices
___ which include acting friendly or making someone feel good or important before making a request, are influence tactics
Ingratiating tactics
_____ change introduces a new practice to an organization but one that is not new to the industry
Innovative
If you have a(n) ________, you believe you control your own destiny.
Internal locus of control
Peyton's management professor just told her class that the final exam is optional for students like Peyton who currently have an A. Peyton decides to take the exam anyway because she likes the subject and wants to master the material. Peyton is motivated to take the exam by a(n)
Intrinsic reward
managers power over employees granted based on their position within the organization is considered
Legitimate
Although he is a skilled mechanic, others in the auto shop regard Lorne as being aloof, suspicious and easily irritated. Lornes personality could be described as
Low on agreeableness
Which of the following is an example of a proactive change
Miranda implements an improved bonus incentive structure for her staff despite the fact her employees are generally content
According to the contingency model, a relationship-oriented leadership style works best in ______ control situations.
Moderate
____ is the set of psychological processes that arouse and direct goal directed behavior
Motivation
customers often comment on the ______ at Nate's wines and spirits. The customers are engaged, knowledgeable and friendly to the point to where the customers describe it as a family like atmostphere.
Organizational culture
Mad lies hierarchy of needs, in order from lowest to highest levels are
Physiological, safety, love, esteem, and self actualization
BP's efforts to close the blowout preventer and install a containment home following an explosion on the horizon drilling rig is an example of ____ change
Reactive
____ is an emotional/behavioral response to real or imagined threats to an established work routine
Resistance to change
___ is the extent to which people like or dislike themselves
Self esteem
____ is the economic or productive potential a strong, trusting and cooperative relationships
Social
The benefit of _____ is that complex tasks can be parceled out to specialists, improving productivity which results in greater efficiency
Work specialization
which of these statements describes equity theory
Workers consider their own inputs and outcomes in comparison with those of others.
which of the following is a challenge for virtual teams
building cohesion and trust is more difficult in a virtual team environment
During the forming stage of a group or team, the leader should encourage team members to
get to know one another
Two or more freely interacting individuals who share norms, share goals, and have a common identity form a
group
For managers, the importance of Maslow's contribution is that he showed that workers
seek more from their jobs than just a paycheck
Fiddlers contingency leadership model determines if a leaders style is
task oriented or relationship oriented
a _____ is a small set of people with complimentory skills who are committed to a common purpose
team
Lewin's change model consists of 3 stages:
unfreezing, changing, and refreezing