Principles of Management Final Study Guide

The American with Disabilities Act _______.

Requires employers to provide reasonable accommodations for employees with disabilities.

Effective communication is the process of _______.

Sending a message so that the message received is as close in meaning as possible to the intended message.

Per care salons, skin clinics, and day care centers are all examples of businesses operating in the ______ industry.

Service

The primary purpose of a manager?

Achieve organizational goals efficiently and effectively.

How can managers reduce the likelihood of political behavior by subordinates?

By providing subordinates with responsibility

When are rules and procedures most effective?

When the work is routine.

A(n) ______ is any benefit that comes to a firm because it exploits an opportunity before any other firm does.

First-mover advantage

Which of the following is an example of a good leader in the context of business?

A person who can influence others

Lifeguards at Water Works pool are required to work 40 hours per week. On the weekends, many will teach additional classes, and are paid based on the number of students in the class. This encourages employees to build clientele and happy customers. This is a form of _________.

A piecework pay system

For many executives, which type of incentive makes up the largest share of their salary mix?

Stock options

Which of the following stages of group development is often characterized by a general lack of unity and uneven interaction patterns?

Storming

A(n) ________ is two or more companies that work together in joint ventures.

Strategic Alliance

A manager who subscribes to Theory X believes ________.

That people prefer to be directed.

The Age Discrimination in Employment Act forbids discrimination against workers above what age?

40

How can managers use knowledge of theory and history in contemporary organizations?

As the basis for new, personal theories

How can managers have some control over the grapevine in organizations?

By maintaining open channels of communication

Satellites, shipping ports, railroads, and airports are part of a nation's _________.

Infrastructure

A group is defined as two or more people who ______.

Interact regularly to accomplish a common purpose or goal.

Which of the following is part of an organization's general environment?

Interest Rates

Which of the following is an advantage that written communication has over oral communication?

It provides a permanent record of an exchange.

Who or what is generally the starting point of an organization's culture?

Its founder

Some companies now employ a Chief Ethics Officer, who usually has a legal background and is responsible for whistleblowing, ethics training, financial statements review, and investigations. This is an example of _______.

Job Specialization

More than any other industry, the ______ industry lends itself to big business because of the investment of equipment, energy, material, and money required.

Manufacturing

The Unites States, Canada, and Mexico are major trading partners with one another. They are an example of a ________.

Market System

In most organizations, the ________ level of management contains the largest number of managers.

Middle Management

Goals set for short-term issues are called ________.

Operational

Which is one of the four basic management function, and requires determining how to group activities and resources?

Organizing

Which is an assumption of Theory Y?

People will accept responsibility but not seek it out.

If an automotive company has different divisions truck, sedans, SUVs, and electric vehicle development, they are using _________ departmentalization.

Product

Which level of management would make the decision to do business with a foreign subsidiary?

Top Management

At its most basic level, how can we define communication?

Transmission of information that is received so the receiver understands it.

The ______ sets up a procedure for employees to vote on whether to have a union.

National Labor Relations Act

What is the systematic retention of power and decision-making authority by top management?

Centralization

Companies that take a(n) ________ stance to social responsibility do as little as possible to solve social or environmental problems.

Accommodative

Working a full 40-hour week in fewer than the traditional five days is called ______.

A compressed work schedule

When an entrepreneur pays a parent company a monthly percentage of the gross income of their business in return for using the parent company's name and products, it is known as ________.

A franchise agreement

Which of the following is an example of downward communication?

A manager sends project details to a subordinate.

What is used to outline the organization's purpose, premises, values, and directions?

A mission statement

A tariff ________.

Can be collected by countries through which goods pass.

Bullies in the workplace use sarcasm, humiliation, and fear to influence others. This is a form of ______ power.

Coercive

Ramon is a public relations manager. He manages the image of the company by responding to interview requests and promoting the good work the company and employees do. His most important skills are his _____ skills.

Communication

What is the financial remuneration given by an organization to its employees in exchange for their work?

Compensation

Armen is required to follow a forty-hour work schedule but can work up to 10 hours per day and leave by lunchtime on Friday. This reflects a _______.

Compressed work schedule

Which type of planning is the process by which managers identify alternative courses of action that the organization might follow if various conditions arise?

Contingency

Which of the following is considered to be an output?

Control Systems

When employees work remotely, conference calls and emails can be used to check on employee availability and productivity. This is part of the ________ function of management.

Controlling

Which of the following involves linking together the activities of the various parts of an organization to promote movement toward organizational goals ________.

Coordination

In the communication process, what is the process of interpreting the meaning to the best of our ability?

Decoding

Which of the following occurs when a firm headquartered in one country purchased operating facilities in a foreign country?

Direct Investment

What is the term that describes differences among people?

Diversity

Frank and Lillian Gilbreth developed several important strategies to __________.

Eliminate inefficiency

In which type of group-level reward system are employees gradually given a major stake in the ownership of a corporation?

Employee stock ownership plans.

Which of the following focuses on how much people want something and how likely they think they are to get it?

Expectancy Theory

When farmers in the Unites States sell corn to China, the farmers are considered to be _________.

Exporters

In the National Football League, the ticket revenues are __________ resources.

Financial

Which of the following is used to provide a source of motivation for an organization's employees?

Goals

Which of the following can generate conflict within an organization?

Hiring outsiders

In the Women's National Basketball Association, the coaches, managers, and players are _________ resources.

Human

The set of activities directed at attracting, developing, and maintaining an effective workforce is called _____.

Human Resource Management

A(n) ________ business is one that is primarily based in a single country but that acquires some meaningful share of its resources and/or revenues from other countries.

International

American Eagle is a regional airline that flies in the United States and Canada. It is an example of a(n) __________ business.

International

1. Which approach to job design takes into account the work system and employee preferences by considering the core dimensions of skill variety, task identity, task significance, autonomy, and feedback?

Job characteristics

An attempt to assess the worth of each job relative to other jobs is known as ______.

Job evaluation

Which barrier to communication exists when a sender is considered an unreliable source of information?

Lack of Credibility

What is the basic premise of ethical leadership?

Leaders serving as role models

Management is necessary to achieve orderly results, while ________ is necessary to create change.

Leadership

The broad issues associated with differences in values, beliefs, behaviors, customs, and attitudes held by people in different cultures is called ________.

Multiculturalism

If a manager has only a few subordinates, they have a span of management that is _______.

Narrow

Many managers are facing an increased work pace, less time to think through a decision, and more information to process. This can all be tied to which contemporary management challenge?

New Technology

During the _____ stage of group development, group members begin to recognize and accept their roles, and understand the roles of other members.

Norming

The standards of behavior that a group accepts for an expects of its members are called ______.

Norms

Which of the following is a formal assessment of how well employees are doing their jobs?

Performance appraisal

Azim is a member of a group in which team members are intent on solving the problem at hand, and the group leader has the group focused on attaining goals and functioning well. This group is in the _____ stage of group development

Performing

A single-use plan that has a more narrow scope than a program is called a(n) ________.

Policy

Decisions regarding standard organizational transactions are most likely to be _____ decisions.

Programmed

The communication process begins when a sender wants to transmit a fact, idea, opinion, or other information to a receiver. What occurs next?

The sender encodes the meaning into a form appropriate to the situation.

Any effort to enhance an organization's ethical behavior must begin with ______.

The support of top management.

Why is oral communication considered to be a "rich" communication tool?

There is a variety of immediate feedback.

An argument against social responsibility in organizations is that ________.

There is potential for conflicts of interest.

Why are positive interpersonal relations in an organization important?

They are a source of satisfaction for many people.