Production/Operations Management Dr. Byron Howell

What is the Engineering/Design Process where each function does its work and passes it to the next function called?

"Over-the-Wall" Sequential Design

Owning or controlling the channels of Distribution

Forward Integration

What type of warehouses are used for long-term storage?

General

Warehouses Can either be ______ or ______.

General or Distribution

This Focuses on the role of the supply chiain with regard to its impact on the environment

Green supply chain Management

All products begin with a(n)...

Idea

Someone thinks of a need and a product/service design to satisfy it; customers, marketing, engineering, competitors, benchmarking, reverse engineering are all details describing what step of the Product Design Process?

Idea Development

The 1st step in the Product Design Process is...

Idea Development

Critical factors in successful partnership relations include

Impact, Intimacy, and Vision

Which Operations process is better for early in product life?

Intermittent

Healthcare Facilities are an example of what type of Operations Process?

Intermittent Operations

Processes used to produce a variety of products with different processing requirements in lower volumes are known as...

Intermittent Operations

An organization's internal networks are called their...

Intranets

In this process, large quantities are made of a standard product

Line Process

Which design consideration has the longest Delivery lead schedule?

Make-to-Order

Which design consideration has the Shortest Delivery lead schedule?

Make-to-Stock

Design considerations include:

Make-to-stock, Assemble-to-order, and Make-to-order strategies

Name the 4 Types of Crossdocking

Manufacturing, Distributor, Transportation, adn Retail

Technical Specifications are developed, prototypes are built, and testing starts in this step of the Product Design Process.

Preliminary Design and Testing

The 3rd step in the Product Design Process is...

Preliminary Design and Testing

Top 3 Criteria for choosing suppliers

Price, Quality, and On-time delivery

(1) Type of process; range from intermittent to repetitive or continuous (2) Degree of vertical integration (3) Flexibility of Resources (4) Mix between Capital and human resources and (5) Degree of customer Contact are the 5 considerations for the basis of...

Process selection

The series of CHanging Product demand is known as the...

Product Life Cycle

Every business needs a formal/structured evaluation process; fit with facility and labor skills, size of market, contribution margin, break-even analysis, and return on sales are all details describing what step of the Product Design Process?

Product Screening

The 2nd step in the Product Design Process is...

Product Screening

In this process, a manufacturer will make a 1-at-a-time product exactly to the customer specifications

Project Process

What are the 4 process types?

Project, Batch, Line, and Continuous

Warehouses, Distribution Centers, Environmental testing labs, and back-office facilities are examples of...

Quasi-manufacturing services

Which Operations process is better for later when demand is more predictable?

Repetitive

A Car Wash and a Cafeteria are examples of what type of Operations Process?

Repetitive Operations

Processes used to produce 1 or a few standardized products in high volume are known as...

Repetitive Operations

Excessive inventory investment Poor customer service levels Ineffective transportation use Misused manufacturing capacity and Lost revenues are the _________ of the Bullwhip effect

Results

Disassembling a product to analyze its design features is the process of...

Reverse Engineering

What is the vital business function that coordinates and manages all the activities of the supply chiang?

SCM (Supply Chain Management)

SCM stands for what?

Supply Chain Manangement

True or False: Facility and Process investment depends on life cycle

TRUE

Who is responsible for Selecting Suppliers Negotiating and Administering long-term contracts Monitoring Supplier performance Placing orders to suppliers Developing a responsible supplier base and Maintaining good supplier relations

The Purchasing Department

Return on Investment profitability Marekt Share and Revenue Growth are the ________ of Supply Chain Performance Metrics

Traditional Measures

True or False: Product design considerations must include the process.

True

True or False: The degree of product standardization is a factor in determining the difference between Intermittent and Repetitive Operations

True

True or False: a Batch Process can become a Line Process over the course of a Product's Life Cycle

True

What are the 4 Stages in the Product Life Cycle

introduction, growth, maturity, decline

The network of all the activities involved in delivering a finished product or service to the customer is known as the...

supply chain

Machines controlled by a computer and can do a variety of tasks are known as...

Numerically-Controlled (NC) Equipment

The owning or controlling of soruces of raw material and components

Backward integration

In this process, small quantities of product in groups or batches based on customer orders or specifications

Batch Process

Studying "best-in-class" companies and comparing to your company's performance is known as...

Benchmarking

This tool computes the quantity of goods the company needs to sell to cover its costs

Break-Even Analysis

The inaccurate or distorted demand information created by the supply chain is known as the...

Bullwhip Effect

Which is not a cause of the Bullwhip Effect A: Demand Forecasting Updating B: Order Batching C: Warehousing D: Rationing E: Gaming F: Price fluctuations

C: Warehousing

Long-term orientation Strategic in nature Sharing Information Sharing Risks and Opportunities SHare a common vision Share short/long-term plans and Being driven by end-customer expectations are the _______________ of Win-Win Factors in Partnership Relations

Characteristics

Decisions of how a company will compete in the marketplace are called...

Competitive Priorities

Computer graphics used to design new products

Computer-Aided design (CAD)

Integration fo product design, process planning, nad manufacturing using an integrated computer system

Computer-integrated manufacturing

What is the Engineering/Design Process where all functions form a design team that develops specifications, involves customers early, solves potential problems, reduces costs, & shortens time to market called?

Concurrent Engineering

In this process, Very high volumes of a fully standard process are made

Continuous Process

What is the process of shipments being transferred directly from inbound trailers to outbound trailers?

Crossdocking

An idea begins from...

Customers, Competitors, or Suppliers

What type of warehouses are used for short-term storage, consolidation, and product mixing?

Distribution

What can counteract the Bullwhip Effect? A: Change the way suppliers forcast prodcut demand by making this info. available at all levels of the supply chain B: Eliminate order Batching C: Stabilize Pricing D: Eliminate Gaming E: All of the Above

E: All of these

involving suppliers in the early stages of product design

Early Supplier Involvment

Computer to computer sharing is an example of what Business-to-Business Evolution from the 1970s?

Electronic Data Interchange (EDI)

Sources of raw materials are known as

External Suppliers

Intranets link to the Internet for suppliers and customers to interact within their system are known as...

Extranets

Break-Even Analysis Formula

F (fixed costs)/ [SP (Selling Price per unit) - VC (Variable Cost)]

True or False: Repetitive operations are typically less competitive on cost than intermittent operations. (think "off the rack: vs. custom tailored clothing.)

False

True or False: The Differences between the Intermittent and Repetitive Operations do not include the amount of product volume produced?

False

True or False: Line and Project Processes are considered INTERMITTENT Operations

False (Line and Batch are Intermittent)

True or False: a Tier 3 supplier supplies directly to the processor.

False (a Tier 1)

Based on the test results, facility, equipment, material, & labor skills defined, and suppliers are identified in what step of the Product Design Process?

Final Design

The 4th step in the Product Design Process is...

Final Design

A technology that deposits materials like plastics and metals in thick layers one atop the other with the process gradually building up 1 layer at a time until the object is produced.

3D Printing

Customer Service Levels Inventory Turns Weeks of Supply and Inventory obsolescence are the ________ of Supply Chain Performance Metrics

Additional Measures