Project Management, 6th Edition

If the critical path of A-B-C-D-E-F has a duration of 12, what is the total float on the noncritical path A-I-J-D-E-F, which has a duration of 10?

2

BAC x planned % complete

PV

You are the project manager for your company. You have already attained formal acceptance and are completing the final process required to officially close the project. You are currently collecting and documenting the lessons learned. Which of the following is included in the lessons learned documentation?

Vendor-specific information

When should you use interviewing as a method for gathering risk information?

When it's not possible or appropriate to brainstorm or have other group sessions

How do you finalize the work breakdown structure, or WBS?

You add control accounts at strategically placed control points

Your EAC formula includes the SPI. What can you assume this means?

Your deadline is firm

Which functions do the entries in the activity list serve?

they track activities in the schedule and project management information system. they explain the project team members how to carry out the work

Your project has a CPI of 0.92 and you expect the rate of spending to continue. If your original budget was $1 million, what is your new estimate at completion (EAC)?

$1,086,957

Your project has a $1 million budget and a one year time frame. After six months, you have completed 60% of the work. What is the schedule variance?

$100,000

Your project has a $1 million budget and a one year time frame. What is the planned value after three months?

$250,000

Which path would be the critical path in a project schedule?

A-B-C-D-E-F = 12

EV / AC

CPI

Reviewing key project documents for information on who to include in a project

Data analysis

What are the types of fixed-price contracts?

Fixed-price with economic price adjustment Fixed-price plus incentive fee Firm fixed-price

A project manager interviews each member of the team and listens carefully to their grievances

Influencing

Which statement explains the purpose of sensitivity analysis?

It determines which identified risks could have the most impact on the project schedule

You have been selected as the project manager for a new project that is being performed for your organization. The initiator of the project has signed off on the project initiation documentation. How does this documentation benefit you?

It provides you with the power to allocate funds and assign corporate resources.

What does the control scope process aim to do?

Monitor scope changes Prevent and correct scope creep

What are the inputs to the control scope process?

Project documents Organizational process assets Work performance data Project management plan

Which of the following should be included within the process improvement plan?

The metrics for the current process

Which examples are inputs for developing a resource management plan?

The scope baseline The organizational culture and structure A risk register A lessons learned register A high-level project description with requirements

Why would a project team decide to use a bottom-up estimate at completion?

Because the original budget at completion was flawed

EV - AC

CV

Your project's customer has requested a new set of product features and you need to manage the relationship. Which outputs may result from managing stakeholder engagement?

Communications management plan updates Change log updates Change requests

Which tools and techniques are used when managing a project team?

Conflict resolution Emotional intelligence Project management information systems

You're managing project work and it's time to focus on monitoring processes. What are the inputs to the Monitor Stakeholder Engagement process

Enterprise environmental factors Issue log Resource management plan Work performance data Organizational process assets Corporate policies and procedures for social media

Change requests

Help bring actual cost and the planned budget back in line

You are the project manager for a clothing design company. You have just gained formal authorization to initiate a project designed to create a new line of swimwear. What should you do NEXT?

Inform stakeholders of the approved project charter.

A project manager clearly explains the project objectives to the team so that everyone is in agreement and motivated

Leadership

Which examples are inputs to the Plan Procurement Management process?

Management systems Requirements documentation Product and service availability Quality management plan Project charter Benefits management plan

Which tools and techniques can you use during the Acquire Resources process?

Multicriteria decision analysis Preassignment Negotiation Virtual teams

What types of information should be included in a project management plan?

Subsidiary management plan Performance management baseline Information about the project life cycle

What are the main activities that need to be performed when validating a project's scope?

The customer or sponsor formally accepts the deliverables The customer, or sponsor, and the project manager inspect deliverables to confirm that they meet requirements

The project management office for your organization uses net present value (NPV) to assess potential projects. At this time, there is only money to begin one project. Given the following results, what is the opportunity cost of the project chosen? Project A has an NPV of $30,000 Project B has an NPV of $55,000

$30,000

Your project has a $1 million budget and a one year time frame. After six months, you have completed 60% of the work and spent $700,000.What is the cost variance?

-$100,000

Suppose the earned value of a project is $52,900 and the planned value is $86,000. What is the schedule variance?

-$33,100

You're estimating the TCPI for a project. The EV is $9,000, AC is $7,000, and BAC is $14,000. The BAC is no longer feasible and you forecast an EAC of $18,000.What is the TCPI based on the new EAC?

0.45

You're calculating a project's TCPI. The EV is $27,000, AC is $25,000, and BAC is $32,000. As the BAC is no longer realistic, you forecast a new EAC of $35,000.What is the TCPI based on the new EAC?

0.50

You have an earned value of $500,000 and a planned value of $550,000. What is the schedule performance index?

0.91

Sequence the steps you follow when creating a Pareto diagram.

1. Create a list of error types or causes to be compared 2. For each error type, record how often it occurred 3. Rank the error types in descending order according to frequency 4. Calculate the cumulative percentages for the error types 5. Create a histogram that shows the data 6. Draw a line graph that plots the cumulative percentages for each error type

You have an earned value of $750,000 and an actual cost of $700,000. What is the cost performance index?

1.07

You have 15 stakeholders involved in a project, including yourself. What is the number of communication channels for this project?

105

In a control chart, the upper control limit is 10 and the lower control limit is 2. Which data series indicates the process is out of control?

2, 9, 8, 7, 8, 9, 10, 8, 5, 9

Your analysis shows there's a 25% probability that remodeling a machine will take 12 days to finish and a 75% probability it will take 32 days to finish. What is the EMV for remodeling the machine?

27 days

Activity H is a predecessor to Activity E. If Activity H can be delayed up to 5 months without delaying the start of Activity E, what is the free float of Activity H?

5

You are performing a backward pass through your project schedule. Activity J is the successor of Activity I. If the late start of Activity J is 6, what is the late finish of Activity I?

5

What are the outputs of the Estimate Activity Resources process?

A basis of estimates Updates to activity attributes The resource requirements The resource breakdown structure

Which examples are outputs of the Monitor Risks process?

A contingency plan is developed to address recent fears that a currency exchange rate will increase Cost forecasts are changed to account for a planned response to a newly identified risk A new assumption is recorded regarding weather patterns over the next three months The schedule and cost baselines are updated to reflect new work required for the risk response The template for the risk register is updated

Which examples represent a risk audit?

A frank discussion of risks prompts changes to a risk's probability rating Results show that the response to shipping delays is adequate At the conclusion of Phase II, risk owners meet to reprioritize risks for Phase III A third party decides the current risk response to inadequate site inspections is too costly

You're managing a project to install a system in an amusement park to monitor the number of visitors per day. Which types of information do you need to estimate the activity resources for this project?

A list of assumptions about the ease and speed of installation of the computerized system How much the new hardware will cost, as well as labor rates for the installation team The probability that, given the time of year, bad weather may hamper the installation process A document outlining the availability of staff members qualified to test and implement the system

Which statements are examples of tools and techniques to monitor project communications?

A matrix is used to find out if stakeholder engagement aligns with the communications plan A PM uses an application to help him compile data on a communications issue and relies on his knowledge of communications to decide how best to resolve the issue A PM observes communication methods in use to discover the source of a conflict A team meeting is called to discuss how misdirected communications will be corrected

What are possible outputs of the Close Project or Phase process?

A new matrix diagram created during the project that will now be used in other project work A digital file with all sign-offs from the customer and finalized project documents A call center service rolled out to clients A record of issues that arose during a project and how the issues were resolved A memo sent to key stakeholders informing them that a project phase deliverable has been signed off and transferred

In a project to boost the sales of a breakfast cereal, what are examples of inputs to the Monitor and Control Project Work process?

A prediction of future costs given the current trend of increased advertising costs A report on the current status of achievements in sales A lesson learned register with information from previous initiatives to boost sales A distributor agreement that outlines terms for expansion into new markets

Which dilemmas are of an ethical nature?

A project leader based in a foreign country puts forward a team of workers consisting of only members of his family, even though you have been considering several other candidates A team member is sharing confidential information with people outside your organization and you need to decide whether to monitor this person's e-mail

You're managing a project to upgrade waste removal facilities at a hospital. Which examples are inputs to the Monitor and Control Project Work process?

A project management plan The hospital's own quality standards and processes for waste removal An expenditure review from the hospital's financial reporting system A quality baseline detailing the required legal standards for the new facilities

You are working on building the stakeholder register for a new project that has been authorized. Which item would you expect to include in the stakeholder register?

A rating of the stakeholder's impact and influence on the project

What are some of the examples that illustrate the outputs of the Monitor Risks process?

A request for new materials is approved, requiring a change to the resource management plan Earned value is recalculated after preventive measures are taken to control a project risk The assumption that staff turnover will be at 10% is revised based on lower than expected turnover halfway through a project New risks are recorded after a change in project scope A workaround is developed to overcome a problem with a defective tool used in a project

Which statements identify how an organization's project management information system might be used during the Monitor Communications process?

A table is used to track complaints about a new instant messaging system and a chart describes the origin of the complaints by stakeholder type A table is used to collect statistics about how slower information delivery might impact performance. Data points plotted on an XY chart help add meaning to the statistics

Activity E has predecessors B, C, and D. What does this mean?

Activities B, C, and D merge or converge into Activity E

Which elements are part of a typical project schedule?

Activity name and duration Start and finish dates Resources assigned to the activity Data Line Bar chart

How do you use the bottom-up technique to estimate project costs?

Add the costs of labor and materials, any contingency reserves, and the cost of quality, and then roll up the estimated costs through to the highest level in the WBS

Glen is managing a team of software designers. He receives an update on the status of the design plans from one of the lead designers via email. Based on the information provided in the update and the project schedule, Glen has determined some project objectives will exceed the risk thresholds set by the organization. What should Glen do FIRST?

Advise the project sponsor of the situation.

You are in the process of defining the high-level scope of your project as part of developing a project charter for an external customer. Which of the following is an item that should be used to set and limit the scope?

Agreement document

Value stream mapping outlines various processes. What types of information are revealed by a value stream map?

All the steps or activities involved in producing output The areas where process improvements will create value The obstacles or waste that are disrupting process flow

Which examples are outputs of the Develop Team process?

An assessment of how well a team has met objectives Change requests Resource management plan updates Updates to project team assignments Employee training procedure updates Updates to employee development plan records

What examples demonstrate aspects of project quality management?

An auditing process will be improved to ensure better detection of errors A developer will test software component A before it is integrated with component B A server is designed to handle multiple queries simultaneously A communication process will be improved so that key stakeholders are informed of major issues within24 hours.

What is the definition of project risk?

An event that might happen and that would impact one or more project objectives

A wind farm is executing a project to install new wind turbines in all its units so they can generate more power. What are the outputs of the Direct and Manage Project Work process for this project?

An update to a defect management process as result of the quality issue An increase in power output A log entry relating to a quality issue for certain turbine components The current status of completion of the wind turbines

You've created a prototype in the manufacturing phase of a new medical device and are ready to hand the project over to the next phase. What tasks use tools of the Close Project or Phase process?

Analyze data from a closing survey to assess the success of the project phase Collaborate with stakeholders on validating the device Gather the lessons learned during the project phase and decide which information to archive for future use

You've completed the construction of a block of apartments and you're now moving the project into the Close Project or Phase process. Which tasks use techniques of the Close Project or Phase process?

Analyze data from project audits and product evaluations Gather project files, sign-offs, and lessons learned during the project phase and archive the information for future use Meet with the customer to confirm that all acceptance criteria for the building have been met

Planning has been completed on the project you are managing and all team members have been provided with their assignments. A team member contacts you a month before a critical task is scheduled to be worked on. They tell you that their regular manager may need them to work on another important task that is scheduled for the same time period. You meet with the team member's manager and confirm the information is accurate. Which action should you carry out NEXT?

Analyze the situation and determine the available options

What tools and techniques can help you define a project's scope?

Applying multicriteria decision analysis to examine solutions Using alternatives analysis to discover different ways to meet project requirements Using facilitation skills to get people from cross-functional teams to reach a consensus Applying a product breakdown method to analyze deliverables Asking a consultant about a product's specifications

What are the outputs of the Perform Integrated Change Control process?

Approved change requests Project management plan updates (any component) Project documents updates (change log)

What inputs do you need when directing and managing project work?

Approved change requests The project management plan Project documents Organizational process assets Enterprise environmental factors

What are the inputs to the Control Quality process?

Approved change requests Work performance data Project documents Deliverables OPAs Project management plan EEFs

What key principles of the Perform Integrated Change Control process should you follow?

Approved changes must be coordinated. Project baselines should be changed only when necessary. The impact of change requests must be documented.

As the project manager for a large organization, you understand the importance of ensuring that all of the proper processes are followed when closing a project. You have already released and reassigned your existing project team to tasks on another project, and have received formal acceptance on the current project. You have a few things to complete at this point, but you want to make sure that you perform one specific task last. Which task should be completed last?

Archive project information

As the project manager for your organization, you often manage several projects simultaneously. Upon completion of a project, various tasks must be completed.One of the final tasks that needs to be completed during formal closure of a project is to gather and assemble all of the project records. Which of the following closing activities BEST describes what happens to the collected and assembled project records?

Archived for future projects

What activities should you perform when carrying out variance analysis?

Assess the impact on the project Identify the variance Determine the cause of the variance Decide what action to take

Which examples represent appropriate tools and techniques for controlling a project's schedule?

Assessing the progress of a sequence of activities in a project to identify the current schedule status Using software that tracks target actual start, duration, and completion dates Realigning activities based on delays or overlap opportunities in the schedule Shortening the project schedule by performing tasks in parallel without changing the project scope

Which examples are typical elements of a project charter?

Assigned project manager, responsibility, and authority level Key stakeholder list Project approval requirements Project exit criteria Preapproved financial resources Name and authority of the sponsor or other persons authorizing the project charter

Project document updates are the main outputs following a qualitative risk analysis. Which documents are updated?

Assumptions log Issue log Risk register Risk report

The project that you are currently managing is nearing completion, and you have scheduled an assessment meeting with one of the programmers working on the project. A meeting is scheduled tomorrow afternoon in your office to discuss their work contributions throughout the project. You attained formal acceptance from the customer on the deliverables earlier in the week.Which option BEST describes the closing activity in which you are engaged?

Attaining stakeholder feedback

Which examples are inputs to the Manage Communications process?

Banking industry regulations Details about the status of the project Milestone delivery templates and information on who to send them to Reports related to project quality metrics and measurement Information about what communication strategies to use to engage key stakeholders

You are an expatriate working in a foreign country. You have been asked to offer a cash payment gift to the procurement manager at a company with whom you are bidding on work. How BEST should you interpret this request?

Base your interpretation of the request on an understanding of the norms of the country you are in.

Which examples illustrate ways to create ethical environments in multicultural contexts?

Be aware of and respect any policies international clients have that may impact business interactions Follow company ethical standards and those in the Project Management Institute (PMI®) Code of Ethics and Professional Conduct Know the laws and regulations related to working in another country Be aware of and respect both subtle and more noticeable cultural differences when dealing colleagues with other countries

You are the project manager for an automotive manufacturing company. You need to confirm that the project you are undertaking aligns with the organization's business strategy. What is BEST used to accomplish this?

Benefit analysis

Becky is leading a project where she finished detailing the specifications and other requirements for an item that is required. She also put together some documents to solicit proposals from some local vendors. She is now ready for the next major step in the project. Which tools and techniques are valid for Becky to use in the next process?

Bidder conferences, proposal evaluation techniques, and negotiation

What are the examples of inputs of the Develop Schedule process?

Business communications channels Project calendars The schedule management plan The milestone list Vendor contracts

Which inputs are used in the collect requirements process?

Business documents Project management plan Project documents Project charter Enterprise environmental factors Organizational process assets Agreements

Projects are used to implement business strategy and achieve an enterprise's goals or objectives. What are some elements of a project's strategic framework?

Business perspectives Business objectives Products or services Relative value

Lessons learned can be passed on through a formal register. Which issues should be included in a lessons learned register?

Causes of shortcomings Results and reasons for successful outcomes Activities that did not provide value Specific management strategies

Which examples are outputs of the Plan Risk Responses process?

Change requests Project team assignments updates Updates to the schedule management plan Resource management plan updates Risk register updates Procurement management plan updates Updates to the assumption log

What are the outputs of the Manage Quality process?

Change requests Test and evaluation documents Project management plan updates Quality reports Updates to project documents

What are the outputs of the Monitor Communications process?

Change requests Work performance information Project documents updates Project management plan updates

What statements about updating project baselines are correct?

Change requests often cause project baselines to be adjusted Changes to one baseline typically affect other baselines as well Project baselines may be increased or decreased, depending on the constraints and needs of the project

What are some of the outputs of the Control Resources process?

Change requests to initiate corrective actions for resource problems Work performance information that shows project progress Updates to the schedule baseline Lessons learned register updates

You have received formal acceptance of deliverables, and completed the performance reviews of the current phase of your project. A project review meeting has been scheduled to discuss the closing of the current project phase, and the beginning of the next phase. Which task still needs to be performed before the current project phase can be closed?

Collect lessons learned

After the final steps in the lessons learned process, you must ensure the lessons learned are adopted into the organization. Which activities are important in implementing lessons learned?

Collecting solution implementation feedback Recognizing best practices Extending lessons learned to the whole organization Creating an implementation plan

You are the project manager for Brocadero. You are currently working on a large design project for a new type of vinyl-based, resilient floor material that involves many resources from different departments.You are currently located in the Wisconsin headquarters with the Design team. The Materials team is located in the Ohio office, and the closest manufacturing plant that has the equipment needed for this project is in Canada.Your CPI is currently 1.04; however, your SPI is only 0.80.You decide to bring the schedule back on track by bringing the key resources from the Materials team in the Ohio office to the Wisconsin office. This will allow them to work alongside the key resources on the Design team for one month. This will eliminate delivery delays from office to office during reviews and will also allow you to run parallel work packages between the two teams. What BEST describes this scenario?

Colocation

What are the decomposition activities involved in developing a work breakdown structure?

Completing the decomposition of identified deliverables Assigning identification codes to each WBS component Structuring and organizing WBS components Identifying and analyzing main deliverables and the work of the project Verifying that the WBS is complete and correct

You are the project manager and you are currently managing your project team. You need to understand the role of the project as it relates to the organization and its industry, and takes internal and external environmental factors into account. What type of interpersonal skill is required to achieve this?

Conceptual

Which statements accurately describe the relationships between the quality management processes?

Control Quality and Manage Quality activities may uncover flaws that then need to be addressed through updates to the quality management plan Manage Quality process audits may identify required improvements to the Plan Quality and Control Quality processes The Plan Quality process determines which activities will be carried out during the Control Quality and Manage Quality processes

What are some of the components that should be included in the schedule management plan?

Control thresholds Level of accuracy Reporting formats Rules of performance measurement Units of measure

What roles does Project Integration Management have in a project?

Coordinating processes so the project's objectives can be met in an organized way Effectively managing resource allocation to achieve the desired performance Managing stakeholder engagement and expectations throughout the project

Which elements are outputs of the determine budget process?

Cost baseline Project funding requirements Project documents updates

What are the examples of inputs for the determine budget process?

Cost budgeting tools and reporting methods Contracts for materials Business case Cost management plan Currency exchange rates Cost estimates

Which techniques can you use to shorten overall schedule duration?

Crashing Fast tracking Leads

What are some tools and techniques you can use in the Monitor Stakeholder Engagement process?

Cultural awareness Meetings Multicriteria decision analysis Stakeholder engagement assessment matrix Root cause analysis Presentations

What are some of the components of the stakeholder engagement plan?

Current and desired engagement levels Stakeholder name and relevant designations Potential stakeholder overlaps Strategies to increase or maintain stakeholder engagement Communication requirements Stakeholder impacts on project objectives

What tools and techniques are typically used in the Control Quality process?

Data gathering Inspection Meetings Data analysis Testing and product evaluations Data representation

Using a matrix to categorize the level of stakeholders' power or interest

Data representation

A project manager reviews the project's objectives to establish if options align with goals

Decision Making

What are some of the tools and techniques that you can use to collect project requirements?

Decision making Data gathering, analysis, and representation Prototypes Interpersonal and team skills Context diagram Expert judgment

Sequence the steps you perform as part of a root cause analysis.

Define the problem Gather data to describe the problem Determine possible causes Select the root cause Develop a solution strategy Test and evaluate the solution

Which activities are typically carried out in a make-or-buy analysis?

Define the product, service, or result that's required Calculate the costs to outsource Calculate the costs of providing the product in-house Compare the cost savings of outsourcing to the in-house costs and use the lowest cost option

Which tools and techniques are typically used in the Control Resources process?

Defining and solving resource problems The ability to influence the resolution of resource issues Project management information systems that automate scheduling tasks A cost-benefit analysis to decide the most cost-effective way to resolve the overuse of resources

You have been assigned to replace a project manager at the beginning of project execution. You are in the process of reviewing the activities completed by the previous project manager. You determine he has completed the schedule and budget. You also determine that the quality specifications were documented, and the communications management plan has been outlined. Based on what the project manager has completed during planning, what should you do NEXT?

Determine if project risks have been identified.

You have decided to sponsor an internal project for your organization whose goal is to provide greater flexibility when responding to service requests. The objective of the project is to create a new online application form that must be up and running by the end of the year. After the project charter has been created, which action should be performed next?

Determine roles and responsibilities of the team

You are in the process of analyzing stakeholder requirements to document project scope, milestones, and deliverables for your project charter. Which activity should you perform?

Determine what requirements and deliverables are not part of the project

The use of lessons learned is a principal component of an organizational culture committed to continuous improvement. What are some of the features of lessons learned?

Determining project management methodology Documenting valuable information Recommending changes to practices and procedures Being referred to as project audits

What decomposition activities are carried out when creating a work breakdown structure?

Developing and assigning identification codes to the WBS components Decomposing the upper WBS levels into lower level detailed components Verifying that the degree of decomposition of the deliverables is appropriate Structuring and organizing the WBS Identifying and analyzing the main deliverables

Which tools and techniques are appropriate when developing a project charter?

Eliciting expert advice about which product and project requirements to include Gathering information through consultations Effectively organizing focus groups or interviews Using problem-solving skills to ensure meetings with experts run smoothly

You have accidentally assigned the same specialized resource to Activities H and J. Activity H can be delayed using float to remove any overlap of the activities. What is the best action to take?

Employ resource smoothing by using the float to delay the start of Activity H

Cost forecasts

Enable reporting of the expected cost performance of a project

Work performance information

Enable reporting to stakeholders about actual progress

Project documents updates

Ensure that documented cost estimates and the basis for these are accurate

Project management plan updates

Ensure the accuracy of the cost baseline for monitoring and controlling purposes

Project management is responsible for controlling and ensuring quality in an organization. Which quality management practices lead to continuous improvement?

Ensuring stakeholders are fully engaged in improving processes, products, and services Using lessons learned in planning future projects Using a development model that follows the plan-do-check-act cycle

Which elements are inputs of the Plan Quality Management process?

Enterprise environmental factors Project charter Project management plan Project documents Organizational process assets

Which inputs are needed in the Define Activities process?

Enterprise environmental factors Project management plan Organizational process assets

Which examples are inputs you can use in the determine budget process?

Exchange rates Benefits management plan Resource management plan Policies and guidelines related to cost budgeting Risk register Services contracts

Getting experienced project managers to update a register with other stakeholders they think may be needed

Expert judgment

You have been assigned to lead a project soon after it was selected by your organization's project management office.The project sponsor has provided you with a completed business case and benefits management plan, in addition to your organization's historical information on a similar project. Which tool or technique are you going to use to assess this information?

Expert judgment

Which of the tools and techniques you can use to determine your project budget?

Expert judgment Historical information review Financing Data Analysis Funding limit reconciliation Cost Aggregation

Which three techniques are used for the Plan Risk Management process?

Expert judgment Meetings Stakeholder analysis A strategic risk scoring sheet

What are the tools and techniques that may be used in the development of a project resource management plan?

Expert judgment Organizational theory Meetings Data representation

There are three tools and techniques used in the Plan Schedule Management process. What role does each one play?

Expert judgment provides insight based on experience with past similar projects Meetings bring experts and team members together to share ideas and make decisions Data analysis is used to sort through options and arrive at the best decisions regarding how to schedule the project

What strategies are used to respond to positive risks?

Exploit Escalate Accept Share Enhance

Following the final steps in the lessons learned process, it's vital that lessons learned are adopted in the organization. Which activities are essential for ensuring lessons learned are implemented?

Extending lessons to the entire organization Developing an implementation plan Gathering solution-implementation feedback Recognizing best practices

A law firm outsourcing document production to an external vendor is assessing its services before extending the contract. What tasks should a PM perform during the Direct & Manage Project Work process?

Extending the duration of the trial period when a decision is made and approved Logging information about a discovery that substandard documents were initially produced due to insufficient house style information Determining the average monthly cost of the vendor's service based on the number of documents created

It is the start of the week when a team member calls in sick. They tell you that they have been put off work for two weeks by their doctor. They were supposed to begin work on an activity on the critical path and there is no one to replace them. The delay in starting the activity will cause the project to miss its end date. What is your BEST course of action?

Fast track the schedule and identify any new risks

Various tools can be used to analyze information. Suppose you want to explore the reasons that product quality does not match quality standards.Which tool should you use?

Fishbone diagram and 5 Whys

EAC = AC + BAC - EV

Forecasting by considering that variances are not expected to occur for the remainder of the project

EAC = AC + bottom-up ETC

Forecasting using an estimate to complete

You are the project manager for your company. You have completed reviewing the new product with the customer and the support team that will be handling the new product after the transition is made. The verification and walkthrough was very positive. You schedule a follow-up meeting with the customer for the next morning to attain a sign-off on the new product. Which of the following BEST describes what is going to be accomplished at this follow-up meeting?

Formal acceptance

You are currently managing a project that you took over halfway through due to the previous project manager leaving. The project is finally nearing completion after a large amount of delays over schedule conflicts for team members and budget restraints. The customer is satisfied with the final deliverable, although they made it clear that they were not happy with all of the problems during the project lifecycle.Which of the following is a requirement to close the project when a customer has stated their acceptance with the final project deliverable?

Formal sign off from the customer

What are the primary activities of stakeholders in the validate scope process?

Formally accepting the deliverables Ensuring product meets requirements Inspecting deliverables

Janet is a project manager for a multinational corporation. She has chosen the people for the project team roles identified in the resource management plan for a project developing a new accounting program. The team members are geographically dispersed across multiple continents. The communications management plan identifies the integrated nature of the technologies, including video and teleconferencing to be used by the team members when communicating amongst each other. What is a benefit to this type of team?

Forming project teams with resources who work different shifts

You are one of the project managers in your organization responsible for managing several large-scale projects. You are in the process of creating the procurement management plan for one of the projects you are managing. You need to consult a subject matter expert to obtain some expert judgment. Which entity is BEST able to provide subject matter expertise related to this?

Functional manager

What are the typical sections of a risk management plan?

Funding and timing Roles and responsibilities Risk categories Reporting formats and tracking Methodology

A two-factor theory that distinguishes between job characteristics related to recognition and achievement that lead to job satisfaction and aspects related to salary, benefits, and security, the quality of which can lead to employee dissatisfaction.

Herzberg's Motivator-Hygiene Theory

What elements are typically included in a project charter?

High-level requirements, assumptions, and constraints Measurable objectives and related success criteria High-level project description and boundaries Summary milestone schedule Project purpose or justification Overall project risk

What are the inputs to the Develop Team process?

Historical information Resource management plan Resource calendars

What are the inputs to the Plan Stakeholder Engagement process?

Historical information from past projects Standards set by regulatory or government agencies Assumption log Project charter Contractor agreements Resource management plan

You have been assigned to take over a large, recently initiated project that was being managed by a close friend in your organization. Stakeholder analysis has already begun and a power/support grid has been filled out. You disagree with the placement of some stakeholders on the grid. Which action should you take?

Hold a brainstorming session with your team to reach an agreement on placements and the best strategies to use.

Janet is leading a project to design and develop a new aircraft. Two engineers, Neil and Holly, work within the same organization as Janet. They have been corresponding back and forth about the stabilizers required for the wings. Later, they contact Janet to advise her that the design is complete. Which communication dimension does the correspondence between Neil and Holly represent?

Horizontal

Which three factors of risk do you need to determine in order to reduce uncertainty?

How likely the risk is to happen The cause of the risk What the impact of the risk will be

What recommended steps can you take to address ethical dilemmas?

Identify who will be affected by the decision Consider your decision options to determine which is preferable Determine which ethical standards need to be followed in the situation Define the dilemma in terms of which values it brings into question

Continuous improvement is supported by best practices and benchmarking. Which statements describe how best practices and benchmarking can support continuous improvement?

If operations are confidential, internal benchmarking can be used to improve an organization Best practices provide insight into how best to do things in the future Benchmarking can be used as a tool for measuring your company's performance to others in the same industry to identify best practices to be incorporated

What questions should a risk identification team ask about each project assumption and constraint?

If the assumption or constraint proves false, what effect might it have on the project? To what extent is the assumption or constraint likely to be valid?

You are a project manager in charge of putting together a one-day weekend concert for four musical acts in a small town. The concert is to take place on August 1.During planning, it was decided that the concert would take place in a field that was offered for free by a local farmer. This location was chosen with the assumption that there would be less than a 60% chance of rain in the weather forecast for the concert date. An alternate location at the town's community center was chosen if the chance of rain is 60% or higher and would be provided for free. Regardless of the location chosen, it will not affect the schedule. The actual vendor location used will have to be decided and approved by end of day July 28.Once the decision has been made and approved, what should you do NEXT?

Implement a risk response plan to ensure availability of the alternate venue location.

Wayne is leading a project team that has experienced team members working in two different buildings across the city from each other.After reviewing this month's performance reports, Wayne has noticed a significant drop in performance and an increase in issues that are not being addressed.Wayne takes action by inviting the team members out for drinks in the evening to relieve some stress. A discussion occurs during the evening between Wayne and the team members regarding the team's declining progress and the increase in unresolved issues. After actively listening to the team members, Wayne has to decide how to address the situation. Which action should Wayne take?

Implement a solution that involves colocation

Which examples are outputs of the Monitor Stakeholder Engagement process?

Implementation status of change requests Lessons learned register updates Change requests Resource management plan updates

Which statements correctly describe the relationship between the need for team building and the stages of normal team development?

In the norming stage, the need for team building decreases, as the team members are more settled in their roles The need for team building is high in the forming stage, where team members need to get acquainted with each other Team building is highly necessary in the storming stage, where team members vie for power and status within the project team

Which scenarios illustrate the aspirational and mandatory standards associated with the PMI® value of responsibility?

Inform the stakeholders that you don't have a background in the type of program being developed Keep confidential information about a project secret Accept projects or assignments that reflect your experience, skills, and qualifications Fulfill your commitments Ensure allegations of misconduct or illegal activity are supported by facts

Certain types of information will help you perform a communication requirements analysis. What are these types of information?

Information requirements and preferences Location of stakeholders Reporting relationships Designations of internal stakeholders Internal versus external stakeholders

You have been recently assigned to manage a new project and have been asked to help develop the project charter. You have been given the business case and the project benefits management plan from the project sponsor. Which activity should be performed before moving forward?

Interview stakeholders to gather information about the requirements for the project

Which activities should you perform as part of document analysis to identify project risks?

Investigate the constraints and assumptions in the project scope statement Check the quality of subsidiary project management plans Study the inputs to the process for contradictions, errors, or missing information

Which elements reflect some aspects of the relationship and distinction between quality management and quality control?

Investing in conformance processes helps prevent future nonconformance issues in deliverables There is an iterative cycle of continuous improvement Internal and external failure costs are reduced through prevention

What are the guidelines for conducting a brainstorming session to identify project risks?

Invite participants from diverse backgrounds and areas of expertise State a specific objective for the session Encourage participants to build on each other's ideas Record all ideas

Diane, the design head at a clothing company, is worried a new fabric for a prototype won't be adaptable to the company's existing stock of clothing patterns. How should you engage this stakeholder?

Involve Diane from the beginning. Consult and seek input for issue resolution and problem solving. Keep her informed of project success.

You are a project manager, and you are currently managing sellers, suppliers, and stakeholders. As well as developing deliverables so that the team can complete the project work outlined within the project management plan. Which of the following is an organizational process asset used during this process?

Issue and defect management database

Jim is managing a project that has been underway for several weeks. A problem has been encountered that may cause a conflict between some of the project stakeholders. Where would you document who is responsible for resolving the problem?

Issue log

What are the purposes of a work breakdown structure, otherwise known as the WBS?

It facilitates project scheduling It helps you estimate project costs It enables you to define project team members' responsibilities It helps you monitor and control the progress of a project

What are some of the characteristics of quality management?

It focuses on what processes are in place in an organization It ensures that activities and performance conform with quality standards It invests in the prevention of defects or inefficient processes

What are the characteristics of quality control?

It identifies areas where a deliverable doesn't conform to a process It takes into account both internal and external failure costs It relates to whether deliverables meet project requirements

The Kanban-pull method was developed by an industrial engineer at Toyota. Which statements accurately describe the characteristics of the Kanban-pull method?

It improves overall quality and inventory control It avoids overproduction and excess inventory It is used in manufacturing to signal when to pull materials into the value stream

What roles does the work breakdown structure, or WBS, dictionary play in the scope baseline?

It includes cross-references to the requirements database and facilitates integrated project management It describes the items that make up the WBS, including details about their scope, methods, costs, schedule, and quality

Six Sigma is a methodology that evolved directly from mainstream quality control methods. Which statements apply to the characteristics of Six Sigma

It measures the defects per million opportunities, or DPMO, to analyze and improve processes It follows a structured process for analyzing the cause-and-effect relationships between variables It is composed of five phases It is used extensively in manufacturing and service industries

What statements accurately define the Project Management Institute (PMI)® and its role in the project management profession?

It sets standards and provides information and resources for project managers. It provides the only globally recognized certification for project managers. It is the leading association for the project management profession.

There are various methods that can be used to gather lessons learned during and after a project.Which methods are primary sources of lessons learned?

Item tracking Third parties Quality variance reports Project status reports

You are managing a project that has many stakeholders. One of the stakeholders does not provide much influence to the project; however, they have a high level of interest. How should you engage this type of stakeholder?

Keep them informed

Which examples are inputs to the Plan Risk Responses process?

Key stakeholder risk appetites Risk report and register templates Risk register Resource management plan

You're planning a seminar on the environment, and list some types of resources required: logistics, equipment, and human resources. You use a three-level RBS.Which statements about the RBS are true?

Level three could contain nodes titled "Conference venue" and "Travel budget" Level two could contain nodes titled "Logistics," "Equipment," and "Human resources"

You have been managing the execution of the project plan for a month when you overhear a conversation between two of the project team members. Based on what you heard, you learn that these team members are exhibiting ethnocentric views. Which action should you take?

Look into providing cultural sensitivity and diversity training for your project team members

Implementation of the Lean method consists of various stages. What are the four stages in implementing the Lean methodology?

Make continuous improvements that eliminate waste Identify opportunities for improvement Design a solution that will fix the problems Implement the solution

You are the project manager and you have noticed that project efficiency and effectiveness levels have decreased. Which process is MOST closely associated with continuous process improvement?

Manage Quality

Project planning has completed and you are managing the execution of the project. One day, the customer meets with you to bring up an issue. You document the issue in the issue log and explain to the customer that you understand their concern and will address it next week. What are you currently engaged in with the customer?

Managing stakeholder expectations

You are currently executing the activities for a project to produce an effective and safe drug that can be sold to pharmacies around the world. One of the ingredients in the drug is only manufactured by a few suppliers, two of which are reputable and one that is known for quality control issues. The supplier with the quality control issues sells the ingredient at a cost of 50% less than the two reputable suppliers. The customer wants you to change suppliers to purchase the ingredient from the supplier that sells the ingredient at a cheaper price point, as costs for the ingredients from your current supplier have increased. You explain the risks that are known with this supplier and the benefits of buying the ingredient from one of the other suppliers. You remind the customer that one of the major goals for the project is to produce an effective and safe drug. You address their cost concerns and help resolve the issue. Which activity BEST describes what you are you currently engaged in?

Managing the customer's expectations

Match the examples of fairness to the appropriate types of standards.

Mandatory Disclosing conflicts of interest Applying rules and policies without favoritism or prejudice Aspirational Checking your own objectivity Maintaining transparency in decision-making Providing equal opportunity to suitably qualified candidates

Match the examples of fair behavior to the corresponding types of standard.

Mandatory Excusing yourself from an activity or process if you detect a conflict of interest Refraining from discrimination Not engaging in nepotism and bribery Aspirational Acting immediately if you detect a lack of impartiality Providing equal access to information

Match each example to the appropriate type of standard for respect.

Mandatory Jack shows respect for other people's property When negotiating an extension to the schedule, Amber provides performance reports to her client as requested Aspirational Ben is culturally aware, and enjoys working with a diverse group of people Sylvia observes her own behavior to make sure she appears professional Tyrell points out that criticizing the director's failings is unsuitable behavior

Match each of the examples to the corresponding type of ethical standards in the Project Management Institute, or PMI®, Code of Ethics and Professional Conduct.

Mandatory You refuse to take a bribe from a prospective seller You inform the appropriate body about a fraudulent declaration of assets Aspirational You admit to a prospective client that you have never worked on a project as large as the current one You refuse to let one bidder know how much another has offered

Which tools and techniques might you use during procurement management planning?

Market research Meetings Source selection analysis Make-or-buy analysis Expert judgment

A five-tier model that depicts employees' needs, ranging from the most basic physiological needs to the highest personal need of self-actualization.

Maslow's Hierarchy of Needs

There are three main motivations driving employees: achievement, in which employees need measurable goals; affiliation, whereby team members prefer group activities; and power, which applies to workers who like to influence others.

McClelland's Needs Theory

There are two main management styles based on differing views about employees. One is authoritarian and holds that in general employees, tend to avoid work. The other is participative and assumes workers are self-motivated.

McGregor's Theory of X and Y

Facilitating a guided discussion with team members to determine key stakeholders

Meetings

What are the tools and techniques used in the Monitor and Control Project Work process?

Meetings Decision making Data analysis Expert judgment

What are the tools and techniques used in planning project quality management?

Meetings Expert judgment Decision making Data representation Data analysis techniques Data gathering Test and inspection planning

You are in the process of gathering and analyzing stakeholder requirements to finalize your project charter. Which activity would this include?

Milestone Schedules

Which methods can help you integrate ethical standards in a project?

Model your own behavior on the PMI® Code of Ethics and Professional Conduct Ensure that an ethical dimension is incorporated in all decision-making procedures Make ethical decisions in groups and ensure these decisions are made public Define a process for ethical decision-making that allows for joint decisions based on mutually agreed upon criteria

What are some of the characteristics of the Monitor Communications process?

Monitoring communications can sometimes lead to iterations of the Plan Communications Management process Monitor Communications is a process of the Project Communications Management Knowledge Area The primary goal of the Monitor Communications process is to make sure that stakeholder information needs are met Performing this process may trigger the Plan Communications Management and Manage Communications processes

Which activities are part of the project cost management knowledge area?

Monitoring project costs through the execution phase Creating a budget Estimating costs Planning project cost management Determining how decisions will affect costs

What should you check when verifying the work breakdown structure, or WBS, for a project?

No unnecessary work is included All the work package descriptions are clear and complete

Which outputs are related to the Plan Procurement Management process?

OPA updates Independent cost estimates Bid documents Procurement strategy Procurement statement of work Source selection criteria

You have recently started working at a company as a senior project manager. Some junior project managers have been asking you for assistance in dealing with some work-related issues. Which course of action would BEST fulfill your responsibility?

Offer to conduct periodic coaching sessions for the employees seeking assistance.

What are the three types of estimates used in three-point estimating?

Optimistic Most Likely Pessimistic

Which inputs should you include in the Control Resources process?

Organizational escalation procedures Contracts for externally-sourced resources The project management plan Data on the performance of project resources Information on material, equipment, and other resources needed

What are inputs to the Develop Project Charter process?

Organizational process assets Enterprise environmental factors Agreements Business documents such as the benefits management plan

What are necessary inputs when developing a project charter?

Organizational process assets Enterprise environmental factors Agreements Business documents such as the benefits management plan

What are the inputs to the Create WBS process?

Organizational process assets Enterprise environmental factors Project documents Project management plan

What are the inputs of the Manage Quality process?

Organizational process assets The project management plan Project documents

Which items are needed to control the project schedule?

Organizational process assets such as schedule control tools The project management plan, which includes the schedule baseline and schedule management plan Project documents such as the project calendar and lessons learned register Work performance data

You are a project manager for a large construction company. Your company has an established contract with a local building supply company for the majority of the materials that you use on your projects.Your senior management has assigned you to a fairly aggressive project and has signed off on the project charter. Your first task is to begin identifying potential stakeholders for this project. Which activity should you perform?

Organize meetings

A hotel is updating its security system, which its sister hotel has recently implemented. The PM from that project will manage the current project. How should activities for this project be defined?

Organize meetings with stakeholders involved in the previous and current projects Decompose all work packages in the planning stage Take advantage of expert judgment to assist in defining activities

Which principles should apply when decomposing project deliverables?

Organize top levels by the size and nature of the project Ensure results are verifiable Ensure work durations will not exceed 8/80 rule

What are the examples of tools and techniques you can use to develop a project charter?

Organizing and facilitating meetings or interviews Using interpersonal skills to elicit key project information Gathering data in a brainstorming session Getting experts to evaluate all the project charter inputs

Which tools and techniques can you use to estimate activity resources?

Parametric estimating Analogous estimating A project management information system, or PMIS Meetings Data analysis Bottom-up estimating Expert judgment

Your project has an SPI of 0.9 and a CPI of 1.0. What is the best action you can take to address project performance?

Perform two sequenced activities on the critical path simultaneously

You are working on a project that has been underway for several weeks. The project entails creating and installing a new piece of software that will increase productivity for the marketing department.To ensure that the new software meets the agreed quality requirements, you have scheduled testing to be performed on the new software by programmers from your organization who have one year of programming experience.You notice that testing on part of the software is taking three times as long as it should. You determine that contracting out the testing to external programmers will ensure that the schedule set for testing will not be exceeded. As a result, you contract out the work to the external programmers to finish the software testing. What BEST describes what you are doing?

Performing a corrective action

What is the sequence for using negotiation to acquire project resources?

Picking your "dream team" Identifying potential barriers Planning your negotiation strategy Negotiating for the team

You are the project manager of a large IT project. A manager from a company contracted to work on the project offers you free tickets to a local sporting event. The tickets are expensive, but your organization has no formal policy regarding gifts. Which response is the BEST way to handle the offer?

Politely refuse the tickets.

You are providing the funding for a potential project for your organization. Which of the following is one of your responsibilities during the initiation stage of the project?

Prioritize the constraints of the project

What activities could be performed as part of an effective quality audit

Proactively improving processes to increase productivity Comparing formal change control procedures to the way the procedures are performed Checking that the amalgamation of two processes into one is being implemented correctly and that the change is saving time Recommending an additional checking procedure to ensure product quality

What are the inputs to the Close Project or Phase process?

Procurement documentation Agreements and accepted deliverables The project charter Organizational process assets The project management plan Project and business documents

Which examples are useful inputs for identifying risks?

Procurement documents Cost estimates Historical information Industrial benchmarking Vendor agreements Resource management plans

Which types of documents may be used in solicitation and procurement activities with prospective vendors?

Procurement statement of work Request for information Request for quotation Request for proposal

What are the examples of inputs to the Estimate Activity Durations process?

Project calendars Activity list Scope baseline Productivity metrics

What are the outputs of the Develop Schedule process?

Project calendars Project management plan updates Project schedule Change requests Project documents updates Schedule data and baseline

You are a project manager for a large manufacturing company. An internal project has been formally approved and you are in the process of identifying key stakeholders. Where would be the BEST place to start?

Project charter

What are the inputs to the Identify Stakeholders process?

Project charter Business case Company's business structure Lessons learned repository Communications management plan Contractual agreements Change log

What are the outputs of the Control Procurements process?

Project document updates Change requests Updates to organizational process assets Procurement documentation updates Work performance information Closed procurements Project management plan updates

What inputs feed into the validate scope process?

Project documents Verified deliverables Requirements management plan Work performance data

Which elements are inputs to the estimate costs process?

Project documents, such as the learned lessons register Organizational process assets Enterprise environmental factors Components of the project management plan, such as the cost management plan

Which elements are inputs to the control cost process?

Project management plan Project funding requirements Work performance information Organizational process assets Project documents

What are the inputs for the perform integrated change control process?

Project management plan Work performance information Change request Enterprise environmental factors Organizational process assets Project Documents

A pharmaceutical company wants to develop a range of omega-3 supplements that are safe for infants

Project management processes Planning risk management Monitoring and controlling project work Product-oriented processes Researching recommended daily omega-3 allowances for the 6- to 24-month age group Conducting Food and Drug Administration regulated product tests

What are key principles of the Perform Integrated Change Control process?

Project managers' main activity in change control is reviewing, assessing, and approving or rejecting change requests Project managers should implement only approved changes Project managers must address changes promptly Project managers need a method for identifying changes

As an experienced project manager, you understand the importance of attaining formal acceptance from a customer for project deliverables. There are several processes and activities that occur during the project lifecycle. Which statement BEST describes the primary activity of the Close Project or Phase process?

Provide information that will formalize the project completion

Which activities does the project manager carry out in terms of managing project resources?

Providing leadership and project management for the duration of a project Managing physical resources for the project Acquiring and supervising the project team Securing critical equipment and infrastructure for the project

What are the roles of Project Integration Management in a project?

Providing solutions to meet changing project needs Coordinating processes to accomplish the project's objectives in a methodical way Balancing the needs of competing objectives and Knowledge Areas

Which statement is true concerning quality audits?

Quality audits are structured reviews that examine whether an organization's policies and procedures are being applied correctly.

Which types of information does a quality management plan typically contain?

Quality control schedule Standards and criteria Monitoring and controlling activities Major deliverables to be tested

What are the outputs of the Plan Quality Management process?

Quality management plan Project document updates Project management plan updates Quality metrics

What is the formula used for parametric estimating?

Quantity of work x productivity rate / number of resources

Which statements accurately describe elements of communication models?

Recipients decode messages into meaningful thoughts or ideas The sender translates the message into language so it can be shared Before transmitting the message, the sender identifies and reduces noise

To capture lessons learned effectively, it's important to be familiar with best practices for conducting a lessons learned meeting. Which actions form part of best practices

Recognize nonmeaningful interaction of participants Use positive language and active listening Set guidelines on how the meeting will be conducted Enable effective communication

Mark is a project team member currently working on a project task with medium priority. Lucy, the project manager, observes that Mark seems to be distracted and is falling behind on his work. Which action should Lucy take?

Recommend Mark take the rest of the day off and have another team member continue with the task.

You are the project manager for your office. You are currently in the final stages of project closure, and are creating the final project report. Which information should be included in the report?

Recommendations provided by team members

What elements should you update in a risk report as a result of the Perform Quantitative Risk Analysis process?

Recommended risk responses Trends in quantitative risk analysis results Prioritized list of individual project risks Assessment of overall project risk exposure Detailed probabilistic analysis of the project

Planning has been completed on the project you are managing and all team members have been provided with their assignments. A month before working on a critical project task, one of the team members pulls you aside. They mention that while they will be working on the critical project task, their regular manager mentioned that they may be needed to work on another important task that occurs during the same period. You meet with the team member's manager and confirm the information is accurate. Which action should you take NEXT?

Refer to the risk register and implement the contingency plan

You are a certified PMP working on a project in Africa. The project is nearing completion when the customer offers you a sizable gift. There are no laws in the country preventing you from accepting gifts and it is a sign of respect that you accept the gift that is offered. Your company's policy is not to accept any gifts. What should you do?

Reject the gift and explain to the customer that it is against your company's policy to accept gifts.

Knowledge acquired from lessons learned is a key organizational process asset.What are the characteristics of lessons learned?

Relates experiences to future circumstances Can be captured using benchmark tools Ensures teams avoid repeating failures Has results that are the outcomes of activities from previous projects

Your project has an SPI of 1.2 and a CPI of 0.8. What is the best action you can take to address project performance?

Remove some resources from noncritical activities to slow spending

You have identified and classified a number of potential stakeholders on your current project. You are now trying to identify strategies to manage these individuals.One of the stakeholders is moderately interested, provides high power, supports the project, and carries a number of activities on the project. Which strategy would be MOST appropriate to engage with the stakeholder?

Request that the stakeholder formally join the project team

Which examples are inputs to the Conduct Procurements process?

Requirements management plan Marketplace conditions Procurement documentation Requirements documentation Seller proposals Seller selection processes

What are some typical outputs when conducting procurements?

Requirements management plan updates Vendor agreements Chosen bidders Change requests related to project scope Updates to the stakeholder register Updates to the list of prospective sellers

You have been assigned as the project manager during the initiation phase of a project that is being performed for your organization. You have been asked to define the business and compliance requirements that are to be included in the initiation documentation of the project. Which statement BEST represents the criteria that you should meet when defining requirements?

Requirements need to meet customer expectations.

Which tools and techniques provide high-level duration estimates?

Reserve analysis Decision making Three-point estimating Meetings and expert judgment Analogous and parametric estimating Bottom-up estimating

It is important to ensure that stakeholders' expectations are managed properly throughout the life of a project. What does the project manager need to do to achieve this?

Resolve conflict among the stakeholders

Which examples are inputs to the Acquire Resources process?

Resource calendars The availability of potential resources The resource management plan Documented policies and guidelines for outsourcing Procedures regulating staff assignments

What inputs can you use to carry out the Develop Team process?

Resource management plan Lessons learned register HR policies Project team assignments

You are working on a project to create a new piece of software.The client wants to incorporate a feature similar to one that a competitor has trademarked. They know that you were involved in developing the competitor's feature. They ask you to describe the details on how the feature was developed. You want to meet your stakeholder's needs. What should you do?

Respectively decline to provide the information while letting them know that it would be a breach of client confidentiality.

Identify some of the values described in the PMI® Code of Ethics and Professional Conduct.

Responsibility Honesty Fairness Respect

Your organization is developing a project selection method and wants to use cost, benefits, and feasibility as its criteria. Which selection criteria would fall under the benefits category?

Return on investment

Ian is a project manager currently engaged in attaining the necessary resources and equipment for the next phase of the project. Ian is looking for the right contractor that can perform the necessary specialized work. How should he evaluate potential contractors?

Review proposals

What are the guidelines that can help you plan an appropriate approach to project communications management?

Review the communications approach regularly Provide only the information needed Target communications properly Consider stakeholders' information needs Allocate sufficient resources

Your organization is having a problem keeping up with the current supply demands of their customers. To help increase manufacturing capacity, your organization has approved a project whose goal is to create a more efficient order fulfillment process. The original project manager has been moved to another project, and you have inherited the project. Which action should you take FIRST?

Review the current project definition elements

Jack is leading project team members through a difficult phase of a project. The project schedule was updated to allow additional work in the future to resolve a known problem with code used in the GPS software being developed. Two months later, no one from the project team remembers who was scheduled to do the rework. How can Jack determine who is responsible for the rework?

Review the issue log.

Which tools and techniques can you use to perform qualitative risk analysis?

Risk categorization Expert judgment Interpersonal and team skills Meetings Risk probability and impact assessment Interviews Probability and impact matrix

BSI is the British Standards Institution, whose principal activity is the production of standards and standard-related services. Which examples are BS standards?

Risk management Security management Organizational governance Customer satisfaction

Which examples are inputs to the Perform Qualitative Risk Analysis process?

Risk management plan Enterprise environmental factors Organizational process assets Risk register

Which tools and techniques can be used to define your project's activities?

Rolling-wave planning Expert judgment Meetings Decomposition

The project charter has been completed on your current project and you are currently working on identifying all potential stakeholders. Company policy states that the classification method to be used needs to organize stakeholders based on their power, urgency, and legitimacy. Which classification method should you use?

Salience model

What business needs may trigger the start of a new project?

Satisfying customer requests Adapting to changes in market demand Complying with governmental standards Meeting organizational needs

What are some of the inputs to the Perform Quantitative Risk Analysis process?

Schedule baseline Risk-related information from previous projects Risk databases Basis of estimates

What are some of the outputs of the Conduct Procurements process?

Schedule change requests Risk management plan updates A purchase order Updates to the resource calendar Updates to the list of prequalified sellers The selected sellers for a contract

Which tools and techniques can be used for the Develop Schedule process?

Schedule compression Data analysis and the critical path method Schedule network analysis Resource optimization Project management information system Agile release planning and leads and lags

What are the examples of the outputs of the Control Schedule process?

Schedule variance figures for key activities Updated schedule forecasts A new network diagram outlining a change in the project schedule Change requests A change to durations and end dates in the schedule baseline

What are examples of some of the tools and techniques used to control a project schedule?

Shortening the project schedule without changing the project scope Carrying out a performance review to help bring the schedule back into alignment with the plan Changing spaces and overlaps between activities in the schedule Distributing work evenly among resources by reallocating resources from noncritical to critical activities

Which tools and techniques are used during the Manage Communications process?

Social media management software Conflict management Project reporting Suitable communication technology Interactive communication methods Meetings with key stakeholders The ability to deliver effective presentations Workplace cultural awareness Suitable communication technology

What types of business needs may create the need for a project?

Social needs Compliance with legal requirements Training requirements Adaptation to technology advances

You have been asked to help develop the project charter for an internal project being performed by your organization. Your first task is to document any constraints on the project. Which of following is a potential source of this information?

Sponsor

What are four examples of common risk responses?

Stack project resources Adjust the project schedule Change the project scope Increase the project budget

What are some of the Knowledge Areas involved in project management?

Stakeholder Management Procurement Management Resource Management Cost Management Quality Management

You are the project manager for a large organization, and often manage several projects simultaneously. One of the projects that you are currently working on is nearing completion, and you have already attained formal acceptance of the deliverables from the customer. One of the remaining tasks is to complete the collection of lessons learned. You have already collected a large assortment of information relating to the project. Which of the following information is contained in the lessons learned documentation?

Stakeholder feedback

Which examples are inputs to the Monitor Communications process?

Stakeholder register Work performance data Established communication tools Resource management plan Policies and standards regulating communications Lessons learned register

Amy, working for an engineering firm, is leading a project with several engineers to make a number of prototypes for a customer. To make the prototypes, large quantities of adhesive is required. Amy received bids from several suppliers and chose one that has just developed a new bonding adhesive that works in conditions from +150 to -5 degrees Celsius, which is the main requirement. The contract has been awarded to the supplier, and a stipulation is in place that the supplier is responsible for any failures of the adhesive that occurs within the documented temperature range. The stipulation requires the seller to reimburse all costs associated with any damages incurred due to the adhesive. Norman, an engineer, discovers that the adhesive no longer works in conditions where the humidity is above 85%. Amy did not anticipate this risk and has no plan in place to address the issue. Which action should Amy take?

Submit a change request for a new adhesive and implement a workaround

Which types of information should you include in a project management plan?

Subsidiary management plans Cost performance baselines Information about the development approach

What are some of the inputs for the Develop Project Management Plan process?

Subsidiary plans Governmental regulations Historical information Project charter

You calculate priority scores for project risks:calculation errors: 0.14substandard materials: 0.24toxic waste spill: 0.2inadequate safety procedures: 0.08 Rank risk priorities from highest to lowest.

Substandard materials Toxic waste spill Calculation errors Inadequate safety procedures

Which examples illustrate the aspirational and mandatory standards associated with the PMI® value of responsibility?

Take ownership of your actions and take measures to correct errors Refuse an offer because it is illegal and unethical Uphold the code and hold other practitioners accountable Stay up to date on any policies, laws, and rules that govern your work Ensure decisions and actions reflect the best interests of society

What statements describe the relationship between the need for team building and the stages of normal team development?

Team building is necessary whenever a new member joins the project, regardless of what stage the project is at The need for team building is high in the forming stage, where the team members form a sense of identity The need for team building decreases in the adjourning stage, as the team has served its purpose and the need for the team diminishes

Which examples are inputs to the Manage Team process?

Team performance assessments Work performance reports The team charter Enterprise environmental factors Bonus structures The resource management plan Reward system guidelines

You're a project manager for a marketing company, currently working on delivering a television and Internet advertising campaign for a seafood company. Who are the stakeholders in this project?

The board of directors of the company you work for The head of HR, who will provide you with a list of names of employees qualified to assist on the project The art director for your company, who creates the ads that are planned and devised by the project team

What is the best description of project scope?

The boundary around the work required to complete the deliverables the project is intended to produce

What are examples of inputs to the Control Procurement process?

The buying organization's ethical guidelines Procurement procedures Quality reports Initial quotes and agreements The risk management plan The cost of outsourced services Approved changes to the scope baseline

What types of information are gathered as inputs to the Plan Communications Management process as you develop a communications management plan?

The communication preferences of the project's stakeholders Information about existing communication policies Industry information about technological advancements Lessons learned information about how to avoid a particular communications issue Techniques for communicating with stakeholders from the stakeholder engagement plan Information about the project's objectives and deliverables

What are the characteristics of the critical path and critical chain methods?

The critical path is the shortest time in which a project can be completed A critical chain network diagram includes buffers to account for possible delays Sequential activities with the longest duration lie on the critical path

Which examples illustrate information that would be included in the roles and responsibilities section of a resource management plan?

The description "signs off completed documents for internal publication" The requirement of a degree in communications and fluency in written English and Spanish The description "coordinates writing efforts of the in-house team to ensure that writing deadlines are met" The designation of a lead writer role

Which statements best describe the activities of the executing process group?

The executing process group overlaps with all the other process groups Activity in the executing process group starts off slowly, at the very beginning of the project life cycle

Your organization uses the benefit-cost ratio (BCR) economic model to select which project they want to initiate. You have received a report that contains the BCR results for a number of different initiatives. Which guideline should you follow when selecting a project to initiate?

The greater the BCR, the more attractive the initiative.

Activity H on path 1 and Activity D on path 2 converge into Activity E.What is used to determine the early start of Activity E?

The higher of the two early finishes of Activities H and D

What are some inputs to the Manage Stakeholder Engagement process?

The issue log Stakeholder risk thresholds Established guidelines for controlling changes The communications management plan

Activity H on path 1 and Activity D on path 2 converge into Activity E.What is used to determine the late finishes of Activities H and D?

The late start of Activity E

You have just gained formal approval to initiate a project designed to create a new prototype of an environmentally friendly public transportation system. You need to ensure the stakeholders have a common understanding about the key project deliverables and their roles and responsibilities. Which of the following is the BEST source of this information?

The project charter

The first two processes in Project Integration Management are Develop Project Charter and Develop Project Management Plan. What is the link between these processes?

The project charter forms the basis for the Develop Project Management Plan process

Develop Project Charter and Develop Project Management Plan are the first two processes in Project Integration Management.How are these processes linked?

The project charter is a key input to the develop project management plan process

What examples of information should you obtain during a risk data gathering interview?

The project has a 15% probability of taking 22 weeks to complete Estimated probabilities are based on scheduled durations, the likely impacts of risks such as staff shortages, and the duration of a similar project The project has a 25% probability of taking 12 weeks to complete The project has a 60% probability of taking 16 weeks to complete

Your project has an SPI of 1.2 and a CPI of 0.8. What does this indicate about your project performance?

The project is ahead of schedule and over budget

Your project has an SPI of 0.9 and a CPI of 1.0. What does this indicate about your project performance?

The project is behind schedule and on budget

You have been assigned as the project manager for a project by a close friend who is a member of your organization's project management office (PMO). You have been asked to help complete the development of the project charter. Which of the following would provide the MOST influence in this development?

The project is being developed in a functional organization.

How is the Close Project or Phase process linked to the Direct and Manage Project Work, Monitor and Control Project Work, Perform Integrated Change Control, and Manage Project Knowledge processes?

The project management plan, created or updated through the other processes, is an input to the Close Project or Phase process

A tax company is performing an audit for a client with several subsidiaries. Which tools and techniques can the project manager use to develop the project team?

The project manager brings together auditors from different subsidiaries to conduct the audit The project manager evaluates each team member's performance The manager sends the newest team members for training that explains the company's work flow process The project manager facilitates group discussions between the auditors and operational staff

A project manager is looking to assign resources for various project activities and has a number of candidates to choose from with experience with smartphone cameras.One resource, Mike, is the best person to work on designing a new front facing camera for the new smartphone. He has the most experience, the necessary skills, and experience. However, Mike's department manager is not willing to let Mike work on the design. What should the project manager do NEXT

The project manager should setup a meeting with Mike's department manager to discuss the reasons why Mike is needed for the camera design. They should also discuss when he will be needed and how Mike's experience from the project can help his department's work in the future.

A project manager for a distribution company is developing a team to deliver plants for a horticultural company. What tools and techniques are appropriate for developing the team?

The project manager takes some time to motivate team members The project manager schedules a weekly team meeting to assess progress The project manager decides on the communication technology that project team members should use In classroom sessions, team members learn about packaging live plants

Which examples of inputs should be included in the Develop Schedule process?

The project schedule network diagram Vendor sales agreements The scope baseline Government regulations Scheduling methodology

You are a project manager for a large consulting firm. A colleague, who is also a project manager, informs you that the project they were working on ended by extinction. Which of the following statements BEST describes this type of project ending?

The project was accepted by all key stakeholders.

What are some of the inputs to the Plan Resource Management process?

The quality management plan A key stakeholder list Requirements documentation The conflict management approach Marketplace conditions

You issue a request to update a quality control process that checks the functionality of a new product you're developing. What are outcomes of the change control process given this change request?

The quality management plan is updated The change request is approved The change log is updated The change request status is updated

You are managing new staff members who are performing the work to create various procurement items. One of the team members fails to provide you with a report on the status of the procurement item that they are working on. What is the MOST likely reason that you did not receive the report?

The requirement for reports was not included in the procurement statement of work

What are the inputs to the Monitor Risks process?

The risk management plan Work performance reports Work performance data The issue log

What key documents can you use to gather information when using checklists to identify risks?

The risk register from a similar past project The risk breakdown structure

A company's operations are being relocated to an existing plant in South America. What are two examples of risks that the project could face?

The shipping company has reported violent storms which may delay the scheduled dates for cargo transport An environmental activist has sent the project manager a letter threatening to disrupt the plant's operations unless strict pollution controls are enforced

Which statements are true of the relationship between project life cycle stages and the phases in a project?

The stage of carrying out project work does not align with a single phase - many phases may occur during this stage, depending on the nature of the project. The project life cycle is made up of all the project phases. The starting, organizing and preparing, and closing project life cycle stages tend to have aligning phases.

You are the project manager for a small consulting firm. One of the projects that you are currently working on has finally completed. There were several instances of delays throughout the project due to unforeseen circumstances, which led to cost overruns. Which of the following BEST describes what you should ensure is documented?

The unforeseen circumstances as lessons learned.

Which documents do you use to compile the scope baseline?

The work package Project scope statement The planning package WBS dictionary The WBS

If Activity C has the same early and late finish of 9 and the same early and late start of 3, what can you determine about the float on Activity C?

There is no float

An independent team from your organization is studying the procedures for taking sample measurements for products produced during a project. They have documented that the procedures for taking measurements include wasted steps that are not necessary for creating the product for this project. This resulted in process documentation updates. Which of the following BEST describes what is being performed?

They are performing audit activities

Which statements correctly describe the characteristics of project phases?

They each end with the transfer of a deliverable They end at points where it's logical to assess a project before continuing with it They usually occur in sequence, one at a time They each include a discrete type of work They repeat project management processes

What are the purposes of milestones?

They trigger the monitoring and controlling processes. They trigger the invoicing of the customer. They initiate the processes used to close a project or phase.

What are the purposes of the control scope process?

To avoid scope changes that would detrimentally affect the project To control scope creep

What is the main aim of the Implement Risk Responses process?

To ensure that agreed-upon risk responses are executed

You are in the process of classifying the people and groups whose interests should be considered during the project. What is the MAIN purpose of this activity?

To ensure that the effort used to manage stakeholder expectations is efficient

What are some examples of ethical standards related to the value of respect?

To familiarize yourself with the cultures and norms of those you are in contact with To negotiate in good faith, ensuring that you don't use your position or knowledge for your benefit alone To use others' resources with care and only when you have permission to do so To directly approach those with whom you are in conflict

What aim does the Sequence Activities process have?

To find logical relationships between activities so you can develop a realistic schedule

What are the purposes of the Estimate Activity Resources process?

To gather information needed to create a realistic schedule and budget To estimate the people, materials, equipment, and facilities required to complete a project

What are the aims of the PMI® Code of Ethics and Professional Conduct?

To set standards for project management globally, ensuring more consistency in the ethics of project management decisions and behaviors To outline what project managers should expect from themselves and from their colleagues within the community To generate increased confidence in the profession of project management by establishing a code to guide all project managers

What tools and techniques should be used in the cost control process?

To-complete performance index Data analysis Project management information system Expert judgment

Which strategies are available for responding to negative risks?

Transferring Accepting Mitigating Avoiding Escalating

What are four common types of continuous distribution?

Uniform Triangular Normal Beta

Which items exemplify outputs of the Estimate Activity Durations process?

Update the assumption log to include the quantity resources needed to complete an activity Three weeks plus or minus five days to complete training Six hours to edit a funding proposal Documentation on constraints that may slow down an activity

A project review meeting has been scheduled to discuss the closing of the current project phase and the beginning of the next phase of the project, which is currently scheduled to begin in two weeks. The current phase is in the process of closing. You have updated the necessary project documentation including the project management plan, received formal acceptance of deliverables, and completed the performance reviews.Which task still needs to be performed before the current project phase can be closed?

Update the lessons learned repository

You're managing a project in which you've encountered a massive change request. Which examples represent outputs of the control scope process?

Updated requirements documentation, project scope statement, WBS, and WBS dictionary, including the new requirements Correlated information about how increased throughputs will affect schedule and cost baselines

What are the outputs of the Acquire Resources process?

Updates to EEFs Project staff assignments OPA updates Project management plan updates Updates to project documents Physical resource assignments Resource calendars

What are the outputs of the Control Quality process?

Updates to project documents Verified deliverables Work performance information Project management plan updates Quality control measurements Change requests

What are some of the outputs of the Identify Risks process?

Updates to the assumptions log A risk register A risk report

What are the examples of outputs of the Manage Team process?

Updates to the resource management plan Employee record updates An update to the issue log Change requests

What are the factors to consider when planning communication technologies?

Urgency of the need for information Availability of technology Ease of use Project environment Sensitivity and confidentiality of the information

To build a network firewall, you find it's more expensive to outsource in the beginning. The breakeven point is day 100. Expected usage is at least one year.What's the best make-or-buy decision?

Use an outside vendor

You lose resources on a noncritical activity that has four months float. The resource loss will extend the activity by one month and won't hurt your project schedule. What's the best action to take?

Use leveling by allowing the activity to lengthen in duration and use the available float

Janet, a project manager, has noticed that a project she is leading has slipped behind schedule due to recent weather conditions. She knows that she can get the project back on schedule within two weeks, and has already documented a plan to do so. She decides to email the executive board within her company to send them a status update. This update indicates that she is currently behind schedule and describes her plan of action to get the project back on schedule. Which dimension of communication has occurred in this situation?

Vertical

What motivates employees to make a choice or to behave in a certain manner is the belief that this choice or behavior will help them achieve a desirable outcome. If the outcome is achieved, the behavior or choice is reinforced.

Vroom's Expectancy Theory

As the project manager for your organization, you are responsible for also looking after any project-related procurements. Which of the following BEST describes when project procurements can be closed during the project life cycle without the risk of facing a penalty?

When all obligations have been met by both parties

You're managing the development of a program to assist underprivileged children in your city. What types of information will you put in the project's scope management and requirements management plans?

Who will be involved in writing and approving the scope statement. How the team will decide which areas of support and development to include in the new program. What the deliverables of the new program will be, and how acceptance will be formalized The process for expanding the program if the children identify a new activity they would like to do

How do the Direct and Manage Project Work process and the Monitor and Control Project Work process interact with each other?

Work performance data, an output of the Direct and Manage Project Work process, is processed and work performance information becomes an input to the Monitor and Control Project Work process The Monitor and Control Project Work process often generates change requests that, if approved, becomes inputs to the Direct and Manage Project Work process

What are the outputs of the validate scope process?

Work performance information Change requests Project documents updates Accepted deliverables

Which statements correctly describe the iterative nature of the Process Groups?

You continue repeating Planning and Executing processes until all work in the phase is completed. You repeat Monitoring and Controlling processes continually, until the phase ends. You implement the Initiating and Closing processes only once for the phase.

You're managing a highway project. You subcontract various sequential tasks, so scheduling depends on how quickly each team completes tasks. Using bottom-up estimating, what conclusions do you reach?

You determine that the teams can share machinery because they will not all be using the same equipment at the same time You determine that you need five ten-person teams, three bulldozers, and three cement mixers for the construction of the four-lane highways

A specialized material supplier for a project has financial troubles, and you've predicted that it might go out of business. What response to this risk is an appropriate contingent response strategy?

You find a company that can supply the specialized material on a week's notice if your current supplier closes down, and you establish a reserve to cover the costs involved in using the new supplier

Which statements are examples of potential outputs of the Manage Communications process?

You have information to communicate, so you write an e-mail with the relevant information and activate the read receipt feature You prepare minutes of a project meeting to record what was discussed during the meeting You prepare an update of the project budget as a result of information you've received that a budget increase was approved

What are aspirational and mandatory standards associated with honesty in the PMI® Code of Ethics and Professional Conduct?

You should avoid providing information out of context or withholding information to mislead others You should not omit critical information in order to benefit yourself at the expense of another You shouldn't be part of any behavior designed to mislead others You should provide accurate, reliable, and timely information to those authorized to receive such information

Which statements are examples of the information you might include in a project's communications management plan?

Your team's statistician will e-mail the QA manager with raw data about testing results as it becomes available A glossary of key terminology with detailed definitions You can spend up to $1,500 per month on communication activities The project's media contact and the fact that they prefer to receive information in hard copy A schedule outlining status report frequency

What inputs do you need when you develop a project management plan?

project management information systems Stakeholder management plan Project charter Change control procedures