Project Management Chapter 7

True

A contract is a mutually binding agreement that obligates the seller to provide the specified products or services, and obligates the buyer to pay for them.

Issue

A(n) ____________ is a matter under question or dispute that could impede project success.

Milestone

A(n) ____________________ is a significant event on a project, such as completing a major deliverable or awarding a major contract.

True

According to David McClelland, people with a need for power (nPow) desire either personal power or institutional power.

Affiliation

According to David McClelland, the main categories of acquired needs include achievement, ____________________, and power.

False

According to Frederick Herzberg, hygiene factors such as larger salaries, more supervision, or a more attractive work environment greatly improve worker productivity.

False

According to Jung's theory of psychological types found in the MBTI, perceiving types tend to establish deadlines and take them seriously, expecting others to do the same

False

According to the Social Styles Profile, a driver prefers to ask others what to do and focuses on pleasing people versus completing tasks.

True

An issue is a matter under question or dispute that could impede project success.

nonverbal

Body language is an example of _________ communications.

True

Conducting procurements often involevs creating a qualified sellers list and contracts.

True

David McClelland proposed that an individual's specific needs are acquired or learned over time and shaped by life experiences.

Theory Y

Douglas McGregor suggested a series of assumptions about human behavior that he called ____________________ (sometimes referred to as human relations theory).

Myers-Briggs Type Indicator

During World War II, Isabel B. Myers and Katherine C. Briggs developed the first version of the ____________________ based on psychologist Carl Jung's theory of psychological type.

assets

Examples of organizational process ____________________ include various policies and procedures, guidelines, information systems, financial systems, management systems, lessons learned, and historical documents that help people understand, follow, and improve business processes.

True

Few projects are completed without any conflict.

hygiene

Frederick Herzberg is best known for distinguishing between motivational factors and ____________________ factors when considering motivation in work settings. hygiene

True

Good communications management is crucial to project execution.

adjourning

In the Tuckman model of team development, the ____________________ stage involves the breakup of the team after they successfully reach their goals and complete the work.

False

In the context of Maslow's hierarchy of needs, a person can consider self-actualization before addressing basic needs concerning security and safety.

False

It is not possible for project managers to observe and discuss the work of virtual workers.

short

Often, buyers develop a(n)____________________ list of the top three to five suppliers to reduce the work involved in selecting a source.

leveling

Resource _____ is a technique for resolving resource conflicts by delaying tasks.

False

Thamhain and Wilemon found that projects were more likely to fail when project managers relied too heavily on using work challenge and expertise to influence people.

Thematic Apperception Test

The ____________________ is a tool to measure the individual needs of different people using McClelland's categories.

False

The confrontation mode of conflict resolution is best used when both the task and the relationship are of low importance.

True

The least desirable approach for handling conflict is the withdrawal mode.

False

The main goal of team development is to release competitive energies in order to improve project performance.

True

The main quality management task required during execution is quality assurance.

True

The smoothing mode of conflict resolution is best used when the relationship is of high importance and the task is of low importance.

True

There's a saying that the project manager who is the smartest person on the team has done a poor job of recruiting.

withdrawal

When using the ____________________ mode of conflict resolution, project managers retreat or withdraw from an actual or potential disagreement.

Execution

Whereas project planning is considered to be the most unappreciated project management process group, project ____________________ is the most noticed.

synergy

___________________ is the concept that the whole is equal to more than the sum of its parts.

intrinsic

___________________ motivation causes people to participate in an activity for their own enjoyment.

Cause

____________________ -and-effect diagrams—also called fishbone diagrams (because their structure resembles a fishbone) or Ishikawa diagrams (named after their founder)—can assist in ensuring and improving quality by finding the root causes of quality problems.

Deliverables

____________________ are products or services produced or provided as part of a project.

benchmarking

____________________ generates ideas for quality improvements by comparing specific project practices or product characteristics to those of other projects or products within or outside of the organization itself.

Rapport

____________________ is a relationship of harmony, conformity, accord, or affinity.

Synergy

____________________ is the concept that the whole is equal to more than the sum of its parts.

mirroring

____________________ is the matching of certain behaviors of another person.

Empathic

____________________ listening is listening with the intent to understand by putting yourself in the shoes of the other person.