Quicktexts - Refunds

`refpart

Thank you for allowing us to assist you today. I'll process your partial refund for ${ENTER_AMOUNT} right away. Please allow 3-5 business days for the refund to appear back on your original form of payment.

`cb2

Unfortunately, we're unable to reship a new product or refund you directly. Because {CARRIER} has confirmed your package was delivered, you'll need to reach out to your bank or credit card company. Banks and credit card companies have buyer protection programs in place to protect you in these rare instances. You can find their phone number on the back of the card associated with your payment.

`oosref

I am so sorry to inform you that the item you purchased is out of stock. We are experiencing a higher than expected velocity of sales on these products and unfortunately, the listing was not able to be pulled down in time. We are very sorry. I have requested your full refund. Please allow 3-5 business days for the refund to show on your original method of payment (credit card, PayPal, or bank account).

`reorder

I am sorry for the trouble but at this point, your refund has been fully processed for the order. It generally takes 1-3 business days for it to appear on your account. If you were still wanting this item, we would ask you to replace the order.

`partial

I am sorry for the trouble. If the item would still work for you and you'd be willing to keep it, I can offer you a partial refund of ${ENTERAMOUNT}. Please let me know how you'd like to proceed.

`taxref

I apologize for the miscommunication! You are receiving a full refund. The sales tax is collected and refunded directly by {MARKETPLACE_NAME}, but your refund will appear as one transaction for the full price you paid. You should see this credited to your original method of payment in 1 - 3 business days.

`partref2

I completely understand where you're coming from. If you'd like to reconsider, we're more than happy to give you a ${AMOUNT} partial refund for the hassle. If you would prefer a replacement we can move forward with that option as well.

`cb

I'm incredibly sorry to hear that you haven't received your order. I looked into this, and the shipping company has confirmed your package was delivered to the address you provided when the order was created. In order to resolve this situation as quickly as possible, I recommend you reach out to your credit card company and initiate a claim for "goods not received." They'll review your available options, which may include full reimbursement for the order price. Fortunately, most banks and credit card companies provide buyer's protection that covers situations like this.

`badaddref

I'm so sorry for the inconvenience. Our shipping system has found an error with your shipping address, making us unable to ship your order. I'll request a full refund for this order, which will be credited back to your original method of payment within 1-3 business days. If you place a new order with a valid shipping address, we'll gladly fulfill it as soon as possible. Please let us know if you need any additional assistance.

`oosref2

I'm so sorry for the trouble, it appears the item you had ordered was out of stock. We're able to see that the refund was processed onto the original form of payment on {INSERT DATE}. Reaching out to {marketplace} would be the best step from here. They should be able to tell you why your refund hasn't gone through.

`ref3

I'm so sorry to hear that you haven't received your refund. We're able to see that the refund was processed onto the original form of payment on {INSERT DATE}. Reaching out to (marketplace) would be the best step from here. They should be able to tell you why your refund hasn't gone through.

`ebr

I'm so sorry you're having issues with your order. For all eBay returns you will need to go through your My eBay account and request a return. If you have any issues we recommend customers contact eBay directly. Their website is: http://pages.ebay.com/help/account/contact-customer-support.html We are sorry we cannot be of better help but they should be able to assist you.

`partref

I'm very sorry - we do our best to make sure this never happens, and we would be happy to find a resolution for you. If the item is still functional and you'd prefer to keep it, we would be happy to offer you a discount of ${ENTER_AMOUNT}. Please let us know if this option would work for you!

`rmarppl

Thank you for allowing us to assist you today. Follow these simple steps to get your return started: 1. Locate the return shipping label that was sent to you by FedEx. This will be a separate email directly from FedEx. 2. Find the link in the FedEx email that says, "print label yourself" and follow the directions on the FedEx site to print your return label. 3. Package all items back into the box and attach the prepaid shipping label to the outside. If you don't have the original box, you can use a different one. 4. Take the package to FedEx or a FedEx dropbox within 14 days of receiving the label. Once your order is checked into our warehouse, we'll send you an email confirming its arrival. At this time, we'll also let you know when to expect your refund.

`ref

Thank you for allowing us to assist you today. I'll process your refund for ${Refund_amount} right away and any remaining tax amount will be refunded by (marketplace). Please allow 3-5 business days for the refund to appear back on your original form of payment.

`exempt

Thank you for providing us with your tax exempt form. I will be forwarding this to our Accounting department. Once it has been reviewed we will send you a confirmation of the refund being applied.

`tform

Thank you for reaching out today! We will be happy to get your taxes refunded back to your original payment. Please forward us a copy of your tax exempt form as an attachment so that we can get this processed.

`wamatch

Thank you for taking the time to get in contact with us and we apologize for the discrepancy. We are happy to match our current low price for this item and provide you a partial refund of ${partref}.

`nomatchret

Thank you for taking the time to get in contact with us. The market price of our items may fluctuate automatically based on a variety of factors and we are unable to adjust. If you would prefer to return the item for a refund, we are happy to do that.

`namatch

Thank you for taking the time to get in contact with us. We take many factors into consideration when pricing our items, but we are happy to match the price for you. However, if the price match is more than $20, we can only match up to $20 due to Amazon policies.

`nomatch

Thank you so much for reaching out. We don't match prices from other sellers or marketplaces, however, we do match our own prices on the marketplace your item was purchased on within the two weeks following a sale, provided we can verify the item is in-stock for shipping. In this case, we would be unable to price match your order.

`rmar

Thanks for reaching out to us. Please follow these steps to start the return process: 1) Check your email for a copy of your return authorization form. This email will have your RMA number, which is needed for the refund. Take note of this number. 2) Package all items back into the box and write your RMA number on the outside. If you don't have the original shipping box, any box will do. 3) Send your items to the address found within the return authorization email. Unfortunately, we're unable to cover shipping costs in this situation, so you'll be responsible for any costs. We recommend keeping the receipt you receive when you ship your item. This will allow you to track your item as it makes its way back to us. As soon as we receive your order, we'll email you and process your refund.

`refcheck

Thanks for reaching out. I'm sorry to hear that you haven't seen the funds from the refund we processed arrive in your account yet. Reviewing your sale, it looks like one of our team members processed your refund successfully on our end, so we'll need to take a closer look at things and see if there is something more we can do to help your refund along. Please allow us 24 business hours for us to review your sale and ensure everything is moving along as it should. Once the refund request is finalized, please allow 3-5 days for the funds to arrive in your account.

`picref

Thanks for sending through those photos. I've processed your refund for ${RefundAmount}. It usually takes 3-5 business days for the refund to show up on your original method of payment.

`shipref

Thanks for taking the time to get this sent back to us. We'll process your refund as soon as it arrives back at our warehouse. It usually takes 3-5 business days for the funds to show up on your original method of payment.

`noporef

Unfortunately, we're unable to ship to PO Boxes. I'll process your refund a full refund for your order right away. Please allow 1-3 business days for the refund to appear back on your original form of payment. If you were still wanting this item, we would ask you to replace the order with a physical address as we cannot change the address on this order.

`ref2

Your refund is currently being processed back onto your original form of payment. It generally takes 3-5 business days for it to appear on your account. If it takes longer than 5 days, please contact (marketplace) directly.