Quiz 1
A _____ is an overview that describes a company's overall functions, processes, organization, products, services, customers, suppliers, competitors, constraints, and future direction. Select one: a. business profile b. business index c. business matrix d. business glossary
A
A(n) _____ shows the data that flows in and out of system processes. Select one: a. process model b. network model c. business model d. object model
A
During the _____ of the systems development life cycle (SDLC), the IT staff maintains, enhances, and protects the system. Select one: a. systems support and security phase b. systems planning phase c. systems implementation phase d. systems analysis phase
A
In object-oriented analysis, an object is a member of a(n) _____, which is a collection of similar objects. Select one: a. class b. instance c. message d. property
A
The _____ method of developing systems produces code that is modular and reusable. Select one: a. object-oriented analysis b. adaptive c. structured analysis d. rapid application development
A
Which of the following is one of the main sectors of ecommerce? Select one: a. B2C (business-to-consumer) b. C2C (consumer-to-consumer) c. C2B (consumer-to-business) d. BPM (business process model)
A
____ is a systems development technique that produces a graphical representation of a concept or process that systems developers can analyze, test, and modify. Select one: a. Modeling b. Scrum c. Prototyping d. Rapid application development
A
Agile methods typically use a(n) _____ , which represents a series of iterations based on user feedback. Select one: a. evaluative model b. spiral model c. extreme model d. incremental model
B
Critical Thinking Questions Case 1-1 Roark has just joined a company and in his role as a lead analyst, he will be responsible for determining which systems development method the team uses to create a new application for a major medical supplier. After Roark has spent a week getting to know the members of the team, including their strengths and weaknesses, and what has worked well (and not so well) for this particular team in the past, one theme keeps recurring: the team has particularly weak communications skills. Which of the following methods is Roark least likely to use, given that he knows about the disadvantages of each method? Select one: a. Structured analysis b. Agile/adaptive methods c. Rapid application development d. Object-oriented analysis
B
Critical Thinking Questions Case 1-1 Roark has just joined a company and in his role as a lead analyst, he will be responsible for determining which systems development method the team uses to create a new application for a major medical supplier. It is a new day at the firm. Roark has been in place for a few weeks, strengthening the communications skills of his employees, getting them to work much better together. Now, the challenge that he faces is not an internal one; it lies with the client, which is increasingly incapable of sticking with decisions. Roark, based on his past experience with other clients like this, is afraid that the client will throw them a curveball and want to make changes late in the game-but that they also will be unwilling to absorb the costs of those changes. For this reason, which of the following methods of development will Roark eliminate? Select one: a. Agile/adaptive methods b. Structured analysis c. Object-oriented analysis d. Rapid application development
B
During the _____ of the systems development life cycle (SDLC), a new system is constructed. Select one: a. systems support and security phase b. systems implementation phase c. systems design phase d. systems planning phase
B
In a typical company organizational model, middle managers _____. Select one: a. develop long-range plans, called strategic plans, which define the company's overall mission and goals b. provide direction, necessary resources, and performance feedback to supervisors and team leaders c. oversee operation employees and carry out day-to-day functions, coordinating operational tasks and people d. include users who rely on transaction processing (TP) systems to enter and receive the data they need to perform their jobs
B
In object-oriented analysis, objects possess characteristics called _____. Select one: a. inheritances b. properties c. orientations d. classes
B
The _____ group typically provides leadership and overall guidance, but the systems themselves are developed by teams consisting of users, managers, and IT staff members. Select one: a. database administration b. application development c. systems support d. web support
B
Transaction processing (TP) systems _____. Select one: a. provide job-related information to users at all levels of a company b. process data generated by day-to-day business operations c. include email, voice mail, fax, video conferencing, word processing, automated calendars, database management, spreadsheets, and integrated mobile computing systems d. simulate human reasoning by combining a knowledge base and inference rules that determine how the knowledge is applied
B
Which of the following methods of system development stresses intense team-based effort and reflects a set of community-based values? Select one: a. Structured analysis b. Agile method c. Rapid application development d. Object-oriented analysis
B
_____ is a systems development technique that tests system concepts and provides an opportunity to examine input, output, and user interfaces before final decisions are made. Select one: a. Modeling b. Prototyping c. Scrum d. Rapid application development
B
_____ refers to the combination of hardware, software, and services that people use to manage, communicate, and share information. Select one: a. Medical technology b. Information technology c. Instructional technology d. Assistive technology
B
A _____ answers questions, troubleshoots problems, and serves as a clearinghouse for user problems and solutions. Select one: a. database administrator b. web support specialist c. user support specialist d. network administrator
C
A _____ describes the information that a system must provide. Select one: a. network model b. data model c. business model d. process mode
C
Business support systems _____. Select one: a. include email, voice mail, fax, video conferencing, word processing, automated calendars, database management, spreadsheets, and integrated mobile computing systems b. simulate human reasoning by combining a knowledge base and inference rules that determine how the knowledge is applied c. provide job-related information support to users at all levels of a company d. process data generated by day-to-day business operations
C
Identify a method of developing systems that is well-suited to traditional project management tools and techniques. Select one: a. Rapid application development b. Adaptive method c. Structured analysis d. Object-oriented analysis
C
In a systems development life cycle (SDLC) model, the purpose of the _____ is to create a physical model that will satisfy all documented requirements for the system. Select one: a. systems planning phase b. systems analysis phase c. systems design phase d. systems implementation phase
C
Knowledge management systems use a large database called a(n) _____ that allows users to find information by entering keywords or questions in normal English phrases. Select one: a. inference engine b. inference manager c. knowledge base d. knowledge database management system
C
Structured analysis is a traditional systems development technique that uses a series of phases, called the _____, to plan, analyze, design, implement, and support an information system. Select one: a. enterprise resource planning system (ERP) b. object-oriented (O-O) analysis c. systems development life cycle (SDLC) d. transaction processing (TP) system
C
_____ design and construct webpages, monitor traffic, manage hardware and software, and link web-based applications to a company's information systems. Select one: a. User support specialists b. Database administrators c. Web support specialists d. Network administrators
C
A _____ graphically displays one or more business processes, such as handling an airline reservation, filling a product order, or updating a customer account. Select one: a. business matrix model (BMM) b. business indexing model (BIM) c. business strategic model (BSM) d. business process model (BPM)
D
A(n) _____ is the set of beliefs, rules, traditions, values, and attitudes that define a company and influence its way of doing business. Select one: a. team guideline b. ongoing rule-set c. mission statement d. corporate culture
D
A(n) _____ uses various symbols and shapes to represent data flow, processing, and storage. Select one: a. object model b. network model c. process flow diagram d. data flow diagram
D
Critical Thinking Questions Case 1-2 Maddy has been performing at a very high level at a firm, and so when two of her colleagues who are currently leading other development efforts get sick or leave the company, she is asked to step in and help manage these two other efforts. When Maddy sits down at the first meeting at which the first group is gathering, she hears them discussing the feasibility study in which they are currently engaged. She knows, then, in which phase of the systems development life cycle (SDLC) this team currently is. Which phase is it? Select one: a. Systems design b. Systems implementation c. Systems analysis d. Systems planning
D
Critical Thinking Questions Case 1-2 Maddy has been performing at a very high level at a firm, and so when two of her colleagues who are currently leading other development efforts get sick or leave the company, she is asked to step in and help manage these two other efforts. After leaving the first meeting, Maddy goes down the hall to meet with the outgoing manager of the second team. In that meeting, he shares with her the latest draft of the systems requirement document, which is nearly complete. In which phase is the second team currently? Select one: a. Systems design b. Systems planning c. Systems implementation d. Systems analysis
D
Examples of company-wide applications, called _____, include order processing systems, payroll systems, and company communications networks. Select one: a. network operating systems (NOS) b. legacy systems c. operating applications d. enterprise applications
D
In a typical organizational model, top managers _____. Select one: a. oversee operation employees and carry out day-to-day functions, coordinating operational tasks and people b. provide direction, necessary resources, and performance feedback to supervisors and team leaders c. include users who rely on transaction processing (TP) systems to enter and receive the data they need to perform their jobs d. develop long-range plans, called strategic plans, which define a company's overall mission and goals
D
In object-oriented design, built-in processes called _____ can change an object's properties. Select one: a. functions b. attributes c. features d. methods
D
The systems implementation phase of the systems development life cycle (SDLC) includes an assessment, called a _____, to determine whether the system operates properly and if costs and benefits are within expectation. Select one: a. systems estimation b. systems verification c. systems validation d. systems evaluation
D
User productivity systems _____. Select one: a. provide job-related information to users at all levels of a company b. process data generated by day-to-day business operations c. simulate human reasoning by combining a knowledge base and inference rules that determine how the knowledge is applied d. include groupware programs that enable users to share data, collaborate on projects, and work in teams
D
For complex models, analysts can choose computer-based modeling tools that use _____, which includes standard shapes and symbols to represent events, processes, workflows, and more. Select one: a. electronic data interchange (EDI) b. rapid application development (RAD) c. joint application development (JAD) d. business process modeling notation (BPMN)
D
In a systems development life cycle (SDLC) model, the purpose of the _____ is to build a logical model of the new system. Select one: a. systems implementation phase b. systems support and security phase c. systems design phase d. systems analysis phase
D