Quiz 6 Questions

In determining goals, short-range means one to five years.

False

Qualcomm has a patent-licensing agreement with Texas Instruments allowing both manufacturers to share patents in cell phone production. This is an example of tactical planning.

False

The purpose of formal goal setting is generally to give managers a chance to tell employees what their goals are and how they will accomplish the objectives.

False

A contingency plan

is developed after considering possible events.

Strategic plans set by the board of directors and top management generally have all of the following EXCEPT ____.

narrow scope

Comcast launched TV One, a station geared to African Americans who are 24 to 54 years old. It does not offer much hip hop. The program selection is part of Comcast's ____ plan.

operational

Goals set for short-term issues are called

operational

In a manufacturing company, you will most likely find more

Long-term than short-term strategic goals

____ involves balancing and reconciling possible conflicts among goals.

Optimization

Goals serve four very important purposes. Each purpose is related closely to one of the four functions of management. According to the text, which of the four functions of management is NOT specifically addressed by one of the purposes served by goals?

Organizing

Dorothy Thompson heads the research and development laboratory at a small chemical company. Because she is not a chemist, she feels uneasy setting goals for the research chemists, so she asks them to set their own goals. Thompson's area suffers from which of the following barriers to goal setting and planning?

Reluctance to establish goals

While Tupperware wanted to increase its sales, its consultants were reluctant to support any change that could reduce their commissions. This is an example of which of the following barriers to goal setting and planning?

Resistance to change

The two most common types of operational plans are

Standing and single-use

The vice president of human resources wants to eliminate all overtime, whereas one of the goals set by the vice president of operations is to make more efficient use of overtime hours. This is an example of goal consistency.

False

Who has the formal authority and responsibility for an organization's management?

Line managers

Executives at Lululemon Athletica have just written a plan that allocates a large part of the firm's cash to a new product line. This will give them a competitive advantage and the new product line will have a synergistic effect when combined with current products. What kind of plan is this?

Strategic

Google wanted to compete more effectively against Apple, so it offered to buy Motorola Mobility. This is an example of a(n) ____ plan.

Strategic

Many organizations develop a professional planning staff with overall responsibility for the planning process. Which of the following is NOT a reason for using a planning staff?

The need to reduce coalition formation in the organization

Which of the following circumstances would most likely result in the use of a planning task force to help develop plans?

There is a special circumstance to be addressed.

An occasional situation may call for a stand-alone tactical plan, but most of the time tactical plans flow from and must be consistent with a strategic plan.

True

The human resource administrator was following a policy when he offered a candidate a job and started the negotiation process.

True

The 5.8 magnitude earthquake centered in Virginia surprised people along the East coast. The plans to evacuate buildings in DC were ____, used for multiple purposes.

a standard operating procedure

A year before the census, the federal government hired tens of thousands of temporary workers to prepare for the count. This is an example of a(n) ____ plan.

action

Hurricane Irene was forecast to hit the Mid-Atlantic/Northeast about a week before it arrived. The plan to evacuate the Outer Banks of North Carolina was a(n) ____ plan.

action

Goals are classified according to their ____ when the terms quality, productivity, and innovation are applied to them.

area

European wine producers from regions such as Chablis, Chianti, and Bordeaux set a goal of increasing sales. They soon discovered that their wine names were already registered in some countries. This scenario best exemplifies ________.

constraints

Which of the following statements most correctly reflects the relationship between goal setting and planning?

each process enhances the other

CVS has more than 600 pharmacies with Minute Clinics, which are staffed with physician assistants. Carving space out of an existing floor plan to create a new clinic takes less than a year. These are ____ plans.

short-range

Goals set for broad general issues are called

strategic

Google set a(n) ____ goal to purchase Motorola Mobility.

strategic

____ plans are the broad plans developed by top managers and the board of directors to guide the general direction of the organization.

strategic

Disney has a Smartphone app to help visitors navigate Walt Disney World. It helps guests find shorter lines, food, restrooms, etc. The app helps increase guest enjoyment and time in the park, which leads to more revenue. The app is an example of a ____ plan.

tactical

Goals set for a new product launch are called

tactical

Middle managers are most closely associated with organizational plans at the ____ level.

tactical

Plans that have an intermediate time horizon and are concerned with getting things done are called ____ plans.

tactical

According to the planning process described in the text, operational plans flow directly from

tactical plans.

Goals are set by

time frame, area, and level.

When there are inconsistencies among various organizational goals, managers should seek to optimize the overall goal set.

true