Quiz 7

_____ is the act of determining the organization's goals and the means for achieving them. Developing a mission Planning A blueprint Organizing Brainstorming

Planning

Promoting cross-silo cooperation is a major part of coalitional management. True False

True

A(n) _____ is a cross-functional group of managers and employees who work together to gain a deep understanding of a specific business issues, with the aim of presenting insights related to that issue. espionage team task force intelligence team functional team project team

intelligence team

_____ is primarily responsible for operational goals/plans. consultants lower management top management middle management board of directors

lower management

A statement that identifies distinguishing characteristics of an organization is known as a(n): values statement. goals statement. competitive-edge statement. mission statement. income statement.

mission statement.

The strategic goals of an organization are also called _________

official goals

Which of these are described by mission statements? Corporate values Location of facilities Product quality None of these All of these

All of these

_____ is the final step in the MBO process. Conduct periodic checkups Develop an action plan Review progress Appraise overall performance Set goals

Appraise overall performance

_____ is primarily responsible for strategic goals/plans. Lower management Consultants Top management Middle management Board of directors

Top management

According to the strategy map described in chapter 7, which of the following is NOT a type of goal? Learning and growth goals External business process goals Internal business process goals Financial performance goals Customer service goals

External business process goals

Executives use strategy maps to keep track of key performance metrics, such as percentage of customer service calls resolved within specified time periods. True False

False

Silver Star Automobiles holds monthly planning and operational reviews to ensure that it is on track for meeting organizational goals. This involves which stage of the organizational planning process? Executing the plan Translating the plan Plan operations Developing the plan Monitoring and learning

Monitoring and learning

Sherry is a first-line supervisor at Rooftop Corporation. She is most concerned with which level of goals? Operational goals Tactical plans Vision Mission statement Strategic goals

Operational goals

Which of the following refer to specific results expected from individuals? Mission statements Strategic goals Operational goals Operational plans Tactical goals

Operational goals

_____ goals lead to the attainment of _____ goals, which in turn lead to the attainment of _____ goals. Operational; tactical; strategic Tactical; operational; strategic Strategic; tactical; operational Operational; strategic; tactical None of these.

Operational; tactical; strategic

_____ are the broad statements of where the organization wants to be in the future. Strategic goals Tactical goals Tactical plans Operational goals Operational goals

Strategic goals

_____ are called the action steps by which an organization intends to attain its strategic goals. Tactical plans Operational plans Operational goals Tactical goals Strategic plans

Strategic plans

Which type of plan helps managers implement the overall strategic plan? Contingency Operational Tactical Crisis Corporate-level

Tactical

Which of these are true about contingency plans? They are used to provide guidance for tasks performed repeatedly within the organization. They are developed to achieve a set of goals that are unlikely to be repeated in the future. They define company responses to specific situations, such as emergencies or setbacks. They are most important in the organizations. None of these

They define company responses to specific situations, such as emergencies or setbacks.

Roxanne is a manager at Geronimo Gaming. She recently attended a seminar on goal setting. She wishes to use goals to provide a sense of direction to her staff. She is using goals as: a guide to action. a way to impress others. a standard of performance. a source of motivation. a way to legitimize her department.

a guide to action.

At the top of the goal hierarchy is: employee goals. strategic goals. tactical goals. a mission. operational goals.

a mission.

Which of the following is a characteristic of an organizational strategy map? a. It shows how an organization's specific goals and plans are linked. b. It relates an organization's mission statement with its tactical plans. c. It outlines an organization's operational goals. d. It is a list of an organization's strategic plans.

a. It shows how an organization's specific goals and plans are linked.

The ultimate impact of goals depended on the extent to which goal achievement is linked to: promotions. salary increases and promotions. all of these. salary increases. rewards

all of these.

A nonprofit organization has piloted a new approach to designing and building long-term care facilities that take into account the needs of elderly residents. Based on the success of their pilot attempt, the organization has now decided to standardize its construction plans. From now on, all their facilities are going to be similarly built. Which management action does this represent? a. Changing the organizational mission b. Adopting a new standing plan c. Replacing operational goals with tactical goals d. Creating a new organizational vision

b. Adopting a new standing plan

Which of the following is at the top of an organization's goal hierarchy? a. Targets for success b. The mission statement c. Strategic goals d. The vision for the future

b. The mission statement

How does the management by means (MBM) approach differ from the management by objectives (MBO) approach? a. Unlike MBO, the MBM method requires the appraisal of both individuals and departments in a company. b. Unlike MBM, the MBO method makes success or failure to achieve goals part of the appraisal system. c. Unlike MBO, the MBM method results in employees behaving unethically to achieve targets. d. Unlike MBM, the MBO method focuses on the means to achieve the goal rather than on the goal itself.

b. Unlike MBM, the MBO method makes success or failure to achieve goals part of the appraisal system.

Scientists have discovered that the influenza virus often modifies its genetic material and protein structure. In order to tackle the seasonal changes in the influenza virus, vaccine manufacturers have decided to produce a new influenza vaccine every six months. This is an example of a(n): a. single-use goal. b. operational goal. c. project goal. d. strategic goal.

b. operational goal.

Reed is a division head at a multinational corporation (MNC) that specializes in ergonomical chairs and fitness training equipment. Recently, the top management at the MNC has decided to contribute to better employee health and the fitness of at least 10 million people around the world. To realize this goal, Reed breaks down the top management's goals into smaller units and defines specific goals for his division. In this case, Reed is defining a _____. a. leadership goal b. tactical goal c. strategic goal d. standing goal

b. tactical goal

What type of standing plan specifies what an organization should do when one of its employees files a grievance? a. A rule b. A project c. A procedure d. A policy

c. A procedure

As a department manager, Aoki worked out a plan with her team and helped set goals for each of her employees to increase their productivity. However, each employee ended up with at least 15 goals. Which of the following criteria for effective goal setting did she violate? a. Goals should have a defined time frame. b. Goals should be specific and measurable. c. Goals should cover only the key result areas. d. Goals should be challenging but realistic.

c. Goals should cover only the key result areas.

Kia has set a new operational goal for her work group to eliminate overtime. What operational plan should Kia implement to achieve this goal? a. She should document policies and procedures about overtime use. b. She should ask for quality input about budget variances. c. She should discover daily and weekly scheduling roadblocks. d. She should create a new process for authorizing vacation requests.

c. She should discover daily and weekly scheduling roadblocks.

Jerrica, a finance manager at LRV industries, is asked by her boss to develop a plan in the event that company sales drop by 20 percent or more. This type of plan is known as _____. financial planning contingency planning environmental planning crisis planning consumer protection

contingency planning

____________ is used to tackle issues when an organization faces a situation in which its continued existence may be in question.

crisis planning

Which of the following illustrates a limitation of planning? a. Alan allocates four additional resources to work as substitutes on a new project. b. Pam overestimates the amount of resources for a project, resulting in overspending. c. Jean becomes demotivated when she cannot meet her work goals. d. Jake follows through on his work plan but is hindered but an unforeseen event.

d. Jake follows through on his work plan but is hindered but an unforeseen event.

A solar energy manufacturing company is expecting new innovations to change its equipment and processes over the next few years. To achieve this goal, the company provides rigorous training to all its employees that is specific to the new technology. Which of the following actions illustrates that the company's managers know how to keep employees on track toward accomplishing their final goal? a. Regularly comparing competitors' equipment and processes with theirs b. Putting up poster reminders about the final goal c. Discussing how the existing equipment and processes work d. Meeting biannually for evaluating employee progress

d. Meeting biannually for evaluating employee progress

What can simultaneously be considered the best feature and, from some employees' viewpoint, the worst characteristic of stretch goals? a. Stretch goals are frequently changed by the top management. b. Stretch goals are not always set with matching rewards for achievement. c. Stretch goals are more likely to be met with gradual, incremental improvements. d. Stretch goals are beyond the current levels of organizational capability.

d. Stretch goals are beyond the current levels of organizational capability.