quiz1

1. Michaela is a systems analyst who is determining business requirements. What would most likely be the SDLC phase for her?

a) Analysis

1. Jack is going over financial numbers for a proposed project. Which of the following system analyst skills is he exhibiting currently?

a) Analytical

1. Barb is an analyst developing a use case. Which of the following will probably NOT be on her use case?

a) Destination for the major inputs

1. The Major Outputs section on a use case will give the _________

a) Destinations of that input

1. The authors suggest that an analyst is 'very much like a ____________' and business users are like elusive suspects.

a) Detective

1. PCM Incorporated will need to purchase new servers for a system. This would be a:

a) Development cost

1. A process model can __________:

a) Document both the as-is and the to-be system

1. The type of skill that is common to systems analysts to deal fairly and honestly with other project team members is:

a) Ethical

1. Which of the following is NOT correct?

a) Every process must be broken down farther on Level 1 and Level 2 diagrams

1. Which is NOT a good practice in conducting interviews?

a) Explain thoroughly - it is estimated that in a strong interview session, the interviewer (you) should talk and explain about 60% of the time; and the interviewee should answer about 40% of the time

1. James is developing a DFD. What would be a good name for him to use on a data flow from the Calculate Federal Withholding process to a data store called YTD Payroll Data?

a) Federal Withholding Taxes

1. Data flow diagramming is:

a) Focused on the processes or activities that are performed

1. Ruth is an analyst. On her DFD diagram she has just placed a process. She will

a) Give it a verb phrase name, like 'search inventory'

1. Processes in data flow diagramming are represented by:

a) Rounded rectangles

1. After creating the interview report you should:

a) Send a copy to the interviewee with a request to read it and correct or clarify

1. Michael, a systems analyst, is preparing a closed wiki site for Northstate Bank. He has written permission from eight other companies to view their internal wiki sites, and also has approval from his manager and the project team to use these other sites for ideas and structure. This would be a form of:

a) Informal Benchmarking

1. An interview report is prepared in which step of the interview process?

a) Post interview following-up

1. Rafael, Fraud Unit Manager, has just received an interview report from Stefano, a systems analyst. Rafael was interviewed by Stefano, and was asked to make corrections and clarifications to the interview report. In what interview phase would this occur?

a) Post-interview follow-up

1. Another outcome of the planning phase is the:

a) Project plan

1. What are the steps for writing a use case?

Ans: Identifying the use cases; identify the major steps within each use case; identify elements within steps; confirm the use cases

1. What things might happen in the requirements gathering step in the analysis phase of the SDLC?

Ans: Interviews; questionnaires; group workshops; observation; JAD sessions, document analysis; more

1. What calculations are used in economic feasibility?

Ans: Return on investment; NPV - net present value of money; break-even analysis; cost/benefit analysis

1. Can the project sponsor and the project champion be the same person? Explain.

Ans: Yes. On smaller projects they might be, on larger projects you might have more than one sponsor or more than one champion; or they might just be different people.

1. The document that describes the business reasons for building a system and the value that the system is expected to provide is called the "System Proposal."

F

1. The planning phase of the SDLC will have two steps: project initiation and requirements determination.

F

1. To be compatible, all costs and benefits should use the current value of money since variations over time will (a) not affect the return on investment and (b) it is difficult (or impossible) to estimate future value of money.

F

1. Which is NOT an attribute of a systems analyst?

a) Selecting which projects to approve

1. Which of the following project roles would insure that the system conforms to information systems standards?

a) Systems analyst

1. In SDLC, analysis is generally divided into three steps: understanding the as-is system; developing a cost-benefit analysis; and understanding the technical feasibility.

False

1. When compared to a business analyst, the systems analyst will identify how the system will provide business value.

False

1. A 'temporal' trigger might be which of the following:

a) A patient calls to make an appointment with a doctor

1. An external entity is:

a) A person, organization or system outside of the system

1. Vanessa has a data flow diagram with an item called 'Register for Class'. That item would be:

a) A process

1. Which of the following would be a 'black hole' error on a DFD?

a) A process has no output

1. A data flow is:

a) A single fact

1. TJ has prepared a spreadsheet where the total benefits are $182,000; the total cumulative costs are $120,000. The ROI would be:

a) About 51.7%

1. An example of a functional requirement is _________

a) Access to the customer order system

1. Special cases (like customer cancels an appointment or returns an item) are: ____________

a) Frequently overlooked by users

1. Juan is creating use cases. He is working in the design phase of the SDLC.

F

1. A support plan for the system is established in the implementation phase of the SDLC.

True

1. Brianna has a process that has two inputs but only one output.

a) This is normal as all processes need at least one input and at least one output

1. In the interview report, what will probably NOT be included?

a) The actual questions that were asked as a permanent record

1. Practical tips states that interpersonal skills are important, they include:

a) All of these

1. The Major Inputs section of a use case describes their:

a) Source

1. You might have to go back and adjust the steps in a use case, if ____________

a) The steps are of varying size

1. What is the difference between a systems analyst and a business analyst?

Ans: A systems analyst interfaces between the business side and the development/technical site; while a business analyst focuses on the business side of a project.

1. One of the skills needed for a systems analyst is to be ethical. Why do you think that is important?

Ans: Analysts must deal fairly, honestly, and ethically with other project team members, managers, and systems users. Analysts frequently have confidential information and must not share that information with others.

1. Which types of people (or specific people) are important in "organizational feasibility" and why?

Ans: Champion (or project sponsor) - initiates the project / promotes it / allocates time to the project; provides resources

1. Because of the need to be focused on providing information about the business value of a system, a systems analyst will probably have much training or experience in programming or application development.

False

1. Determining business requirements is generally done in the planning phase of the SDLC.

False

1. If the development team of an organization is not familiar with the technologies that may be used, the project should be cancelled.

False

1. Systems analysis and design projects are highly effective, with less than 3% of all projects cancelled or abandoned.

False

1. Systems analysts are generally experts in business, finance, and application development.

False

1. The business analyst role focuses on the business issues surrounding the system.

False

1. The question 'Can we build it' is asked in the design phase.

False

1. What are the four phases of the SDLC and what is the major deliverable from each of the phases?

Planning - deliverable is the system request (also feasibility study and project plan) Analysis - deliverable is the system proposal Design - deliverable is the system specification (also alternative matrix) Implementation - deliverable is the installed system (including documentation, migration plan, and support plan)

1. The outcome of the analysis phase is the:

System proposal document

1. A system request will generally have these items: project sponsor; business need; business requirements; business value; special issues or constraints.

T

1. Developing navigation methods, database, and file specifications and what architecture to use would occur in the design phase of the SDLC.

T

1. Interviewing is generally done in the analysis phase of the SDLC.

T

1. Numerous studies report that projects involving information technology experience failure rates from 30% - 70%.

T

1. The champion supports the project with resources and political support.

T

1. The project sponsor should have an idea of the business value to be gained from the system.

T

1. The three factors in the text for a feasibility analysis are: technical feasibility; organizational feasibility and economic feasibility.

T

1. The three feasibility analyses in the text were: organizational feasibility, technical feasibility, and economic feasibility.

T

1. User training with a proposed system would fall under intangible costs.

T

1. Using 'net present value' in calculating economic feasibility will allow for variations in the time value of money.

T

1. Anne has asked users and managers to identify problems with the as-is system and to describe how to solve them in the to-be system. She is probably in the analysis phase of SDLC.

True

1. Systems that are cancelled or abandoned are frequently due to a lack of clarity about how the system should support an organization's goals and improve processes..

True

1. The SDLC generally can be broken into four phases: planning, analysis, design and implementation.

True

1. The key person in the SDLC is the systems analyst who analyzed the business situation, identifies opportunities for improvements and design an information system to implement the improvements.

True

1. The normal sequence of SDLC phase outputs (from beginning to end) would be: system request; system proposal; system specifications; and installed system.

True

1. The primary goal of a system is to create value for the organization.

True

1. The primary output of the analysis phase is the system proposal.

True

1. The primary output of the planning phase is the system request.

True

1. The requirements analyst role includes complete and accurate determination of what the system requirements consist of for all stakeholders.

True

1. When compared to a systems analyst, the business analyst will probably have more responsibility for determining business value.

True

1. On your level 0 diagram you have a process #2 and when you create a level 1 diagram for process #2, you might have processes like:

a) 2.1, 2.2, 2.3

1. A process model is:

a) A graphical way of representing how a business system operates

1. A payroll data flow diagram has a data store called Accumulated Salary Data. At one stage in the DFD, a process "Calculate YTD-Taxes" gets data from that data store, updates it in the process, and writes it back out. The diagram should show:

a) A line out of the data store labeled: Current YTD Payroll Details; and a line into the data store labeled: Updated YTD Payroll Details

1. Andrea is creating a diagram model for processes (without regard to whether it is computerized or a manual process). She is probably creating _______________.

a) A logical process model

1. One of the major differences between a JAD session and an interview is:

a) All JAD sessions are structured and must be carefully planned

1. Some organizations may choose to include additional sections on their use case forms, these may include:

a) All of these

1. When developing the Major Inputs and Major Outputs for a use case, the analyst and users should consider:

a) All possible inputs and outputs (even with rare occurrences)

1. Austin is a systems analyst. Which of the follow people might be the most valuable to him in developing a use case for an accounts payable system upgrade?

a) Amy, a team manager in the accounts payable department

1. A process is:

a) An activity of a function that is performed for some specific business reason

1. The primary actor in a use case is generally:

a) An external user of the system

1. Which would normally NOT be a reason for a project?

a) An open source platform has just come on the market

1. As a last step in building a use case for the study-abroad registration system, Brianna will:

a) Ask Wendy in the registrar's office to confirm the use case

1. Use cases generally have three parts: _____.

a) Basic information, inputs and outputs, and details

1. Which was NOT given as a method for determining business requirements?

a) Benchmarking

1. Ramona is preparing an economic feasibility study. She is calculating the payback period. She is calculating:

a) Break-even point

1. Decomposing a DFD means:

a) Breaking complex processes into a structured set of detailed diagrams

1. Which is an activity the users probably will NOT do on a project?

a) Budget funds for the project

1. Probably the first thing to do when conducting an interview is:

a) Build rapport with the interviewee so he or she trusts you

1. The type of skill that is common to systems analysts to understand how IT can be applied to business situations and to ensure that the IT delivers real business value is:

a) Business

1. Which of the following project roles would analyze the key business aspects of the system?

a) Business analyst

1. Joan's project is to take a fairly straight-forward manual process and make it an electronic process. This will make the processing more efficient. Which of the following requirements analysis strategies is she using?

a) Business process automation

1. Moderate changes to existing processes falls under the _________ analysis.

a) Business process improvement (BPI)

1. Wayne is a senior director of finance. His company only recently came under Sarbanes-Oxley regulations and is the project sponsor to become compliant. He realizes that examining the as-is system may not be much help as the regulations are so radical that a major analysis and design project must be completed to make the company compliant. He is leaning towards: ______________

a) Business process reengineering

1. Which of the following project roles would probably make a presentation about the objectives of a proposed project and its benefits to executives who will benefit directly from the project?

a) Champion

1. When an analyst is looking for specific, precise information they would probably choose this type of question:

a) Close ended

1. When eliciting requirements from processing clerks and lower level managers about 'how' a system works, the best approach might be: _____.

a) Closed-ended interview questions

1. Which of the following will probably NOT be at a system walkthrough?

a) Computer Center director

1. Paul is interviewing Ming. He first explains why he is there and what he wants to accomplish in the interview. This would be done in which step of the interview process?

a) Conducting the interview

1. Role-playing the use case with actual users is a good way to:

a) Confirm the use case

1. Which Data Flow Diagram shows the entire system with its environment with only one process?

a) Context Diagram

1. Andre has a diagram that shows only one process and external entities. He is developing a:

a) Context diagram

1. Which Data Flow Diagram does not have data stores?

a) Context diagram

1. Which is NOT a purpose of the requirements definition?

a) Create cost/benefit analysis

1. After working with Chris (who is a staff member in the registrar's office) on major steps in the registration process, Maureen (a systems analyst) will:

a) Create use cases

1. The relationship between use cases and data flow diagrams is:

a) Data flow diagrams start with information in the use cases and the requirements. The set of DFDs that make up the process model simply integrates the individual use cases.

1. The second principal part of use cases is 'input and output'. Another name might be:

a) Data flows

1. Amy has created a context diagram. What one DFD component is probably not shown?

a) Data store

1. Barton is an analyst developing a use case. Which of the following will probably NOT be on his use case?

a) Description of data flows

1. Chang is working on "How will this system work." What SDLC phase is he in?

a) Design

1. Kallie is creating use cases, data flow diagrams, and entity relationship diagrams. In what phase of the SDLC would she do this?

a) Design

1. Hamid has selected one middle manager from each department that will be affected by the updated system and one lower-level manager from each department, along with a few senior staff as well as the project sponsor for a JAD session. He is trying to: _________

a) Have a broad mix of organizational levels in the JAD session

1. Which of the following is probably NOT a step for writing a use case?

a) Identify the analyst

1. Which phase is generally the longest and most expensive part of the development process?

a) Implementation

1. Myles is studying a system to lessen the number of complaints about the Help Desk. He has formally studied the service counter at Wal-Mart, Target and Kohl's department stores; as well as listened in to complaint phone calls to a hotel booking site. He is trying to see how other organizations work at lessening complaints and also how they handle complaints. This would be what type of analysis?

a) Informal benchmarking

1. The Major Steps Performed section on a use case will give the _________

a) Information for each step

1. Linda is a clerk in the accounting department. She was interviewed by David and is excited about the proposed system that will utilize electronic funds transfer. This would be an example of ______.

a) Intangible benefit

1. Rocky is dealing one-on-one with users and business managers (including some that have little experience with technology). He is demonstrating what system analyst skill?

a) Interpersonal

1. Which would be the normal order of tasks?

a) Interviewing and/or JAD sessions; creating use cases; creating data flow diagrams

1. Amy is planning on talking with a clerk and a manager in the accounts payable area, a manager in the procurement department, and two vendors. She is probably doing:

a) Interviews

1. When eliciting requirements, the most commonly used technique is: __________

a) Interviews

1. What diagram will have processes with one decimal place (like 3.1, 3.2, and 3.3) and might have flows coming in (or going out) that are not illustrated?

a) Level 1 diagram

1. What diagram will have sub-processes with numbers like 3.3.1, 3.3.2, 3.3.3 (etc.) and also have flows coming in (or going out) that are not illustrated?

a) Level 2 diagram

1. Which is probably NOT true about building use cases?

a) Major costs are analyzed

1. Destination would be described on a use case in which of the following areas?

a) Major outputs

1. Chunxia is balancing her DFD. This means she is:

a) Making sure that all information presented at one level is accurately represented in the next level

1. Logical process models are:

a) Models that describe processes without suggesting how they are conducted

1. Robert is doing an economic analysis using today's dollar values. He is doing:

a) Net present value analysis

1. A technique where the analyst watches how people perform their activities is _______

a) Observation

1. Typically, interviews include the following type questions:

a) Observation

1. What information-eliciting strategy enables the analyst to see the reality of the situation rather than listen to others describe it?

a) Observation

1. The interview process has gone well. There are a few things that need clarification and what really happens when specific financial analysts use the system. Which of the following might be the best way to verify what does happen?

a) Observation of how the analysts do their work

1. Alice is calculating whether a system will lower costs or increase revenues. What SDLC phase is she in?

a) Planning

1. Danielle has asked some closed-ended questions to start an interview; then some open-ended questions. Now she wants to really wants to get a greater depth of information about the process. She would probably use _________ questions.

a) Probing

1. When an analyst is seeking more information from a response to questions they would probably use:

a) Probing questions

1. Thomas is trying to change his Use Case into a Data Flow Diagram. He has found that a use case step generally is the same as a ________ on the Level 1 Data flow diagram.

a) Process

1. Which of the following project roles would serve as a primary point of contact for a project?

a) Project sponsor

1. A technique where a set of written questions are distributed to people (frequently to a large number of people) is: _____.

a) Questionnaires

1. Blaine is using a requirements eliciting technique that begins with non-threatening questions, avoids abbreviations, groups items into logically coherent sections, and might best be used with outside users. He probably is using:

a) Questionnaires

1. Marta wants to collect facts and opinions from a wide range of geographically dispersed people quickly and with the least expense. She would probably want to use:

a) Questionnaires

1. Which of the following project roles would focus on stakeholder requirements?

a) Requirements analyst

1. Ramya is preparing an economic feasibility study. She has a calculation where she takes total benefits minus total costs and divides that answer by the total costs. She is calculating:

a) Return on investment

1. Which of the following is probably NOT a part of most use cases?

a) Secondary Actor

1. The Major Inputs section on a use case will give the _____________

a) Sources of that input

1. What is probably NOT a part of a Use Case?

a) Statement of business value

1. According to the authors, in moving "from here to there", an analyst needs:

a) Strong critical thinking skills

1. Ramesh has drawn a set of DFD's that are not properly balanced. This is probably a:

a) Syntax error

1. An example of a nonfunctional requirement is ____________

a) System can be used in any of 100 offices worldwide

1. The outcome of the planning phase is the:

a) System request document

1. Use cases are used to more fully delineate _____.

a) System requirements

1. The outcome of the design phase is the:

a) System specification document

1. Which of the following project roles would identify how technology can improve business processes?

a) Systems analyst

1. Which is generally NOT true of non-functional requirements?

a) Systems may need to have actual expenses from global operations

1. Becky is a systems analyst for Laswell Consulting. She is attending a three-day intensive workshop on developing applications in php. What systems analyst skill is she working on?

a) Technical

1. Because the cost can be immense, _________ is one of the most critical steps in implementation.

a) Testing

1. The context diagram shows:

a) The "big picture" of the system with external entities and only one process

1. One difference between the reports from interviews and from a JAD session is that:

a) The interview report is generally written within 48 hours of the interview; while the JAD session report may take a week or two after the JAD session.

1. Marta has asked the users of a system to picture themselves performing the processes and to write down those processes in a sequential order. She should get a good idea of ________.

a) The major steps for each use case

1. Which is NOT true for systems analysts?

a) They are the project sponsors for system proposals

1. Which is NOT true of use cases?

a) They illustrate what starts (or triggers) an event, all the people that are involved, and how the system provides value

1. Which of the following is true about a JAD facilitator?

a) They set the meeting agenda

1. Mark has a data store called 'Items' and it includes all the items sold in a convenience store - sorted by UPC code with the retail price of the item. He has only one data flow called 'Item Details' that flows from the data store to the Process Checkout process. What will be true in this case?

a) This is correct

1. Carlos has a Level 0 DFD diagram where one of the external entities is the "Internal Revenue Service" - and he has a data store called "Tax Rate Table". He has drawn a data flow arrow from the Internal Revenue Service to the data store as the data has been loaded into the Tax Rate Table prior to the processing. What would be true?

a) This is incorrect - he doesn't need a data flow as the data was loaded into the Tax Rate Table someplace else (within the payroll system someplace, but not in this process)

1. A use case helps:

a) Understand system activities and requirements

1. Which is NOT a requirements analysis strategy?

a) Understanding of screen design, layout and navigation

1. Ralph wants to illustrate how a system interacts with the environment. The best solution for him would be to use a ________:

a) Use case

1. The relation between use cases and data flow diagrams is generally:

a) Use cases are developed first and then data flow diagrams follow

1. Which is NOT true of use cases?

a) Use cases normally contain ten to twelve major steps

1. Omar is an analyst building a use case. Which of the following project roles might be the most important in terms of getting information about building the use case?

a) Users

1. Data flow diagrams are:

a) Usually created by the project team and reviewed by users for correctness

1. The line between analysis and design is sometimes very blurry. One reason is that _____:

a) the deliverables are really the first step in the design of the new system