RHIA Exam Review
A women's hospital reported 212 deliveries during June. Two sets of twins were born. There were 215 obstetrical discharges; 214 births; four women had first-time C-sections; and three women had a repeat C-section.
1.87%
The standard deviation of a frequency distribution is 10. What is the variance?
100
A coding supervisor must determine the number of full-time equivalents (FTEs) needed to code 500 discharges per week. If it takes an average of 20 minutes to code each record and each coder works 7.5 productive hours per day, how many FTEs will the coding supervisor need? Round to one decimal point.
4.4
If your HIM department has 100,000 active medical records and you received 5,352 requests for records within a six-month period, what is the request rate for the past six months? Round to two decimal points.
5.35%
Which organization approves cancer programs?
American College of Surgeons
Chose the best order for the steps in problem solving
Define problem, analyze the root of the problem, generate alternatives, select best alternative, implement alternatives, evaluate
Which of the following is an example of common law?
Precedent established in Ravenis v. Detroit General Hospital
The Equal Opportunity Employment Commission was established by ______ as the federal administrative agency responsible for investigation of employment discrimination claims,
Title VII of the Civil Rights Act of 1964
Urban Clinic is establishing a new Women's Breast Center at an initial investment cost of $2,000,000. Monthly operating expenses are expected to be $100,000, and the center is expected to generate $20,000 in profits each month. What is the estimated return on investment for this project? a) 20% b) 10% c) 5% d) 15%
a) 20%
Use the following information to answer the question: Triad Healthcare Financial Data 12/31/2010 Cash $500,000 A/R $250,000 Building $1,000,000 Land $700,000 A/P $350,000 Mortgage $600,000 Revenue $2,500,000 Expenses $2,250,000 What was Triad's Net Income? a) 250,000 b) 400,000 c) <150,000> d) 1,500,000
a) 250,000
The 85/15 rule of total quality management proposes: a) 85% of work problems are the result of faulty systems rather than unproductive people b) 85% of work problems are the result of bad management rather than faulty systems
a) 85% of work problems are the result of faulty systems rather than unproductive people
Which of the following is the least customizable way to acquire an EHR system? a) ASP b) license a vended product
a) ASP
Jack is a 54 year-old Caucasian American. What legislation is intended to protect him from discrimination? a) Age Discrimination in Employment Act of 1967 b) Title VII of the Civil Rights Act of 1964
a) Age Discrimination in Employment Act of 1967
You have owned and managed a transcription company for just over four years with great efficiency. You have six employees; two sales associates, four who transcribe for you. Occasionally an employee tries to suggest changes but you have success with the present system and you tell them to just follow the established procedures. What is your style of management? a) Autocratic b) Laissez-faire
a) Autocratic
Who is responsible for managing a hospital? a) CEO b) Governing body
a) CEO
What is the term for contracts that separate out certain types of healthcare services to decrease MCOs' risk ? a) Carve out b) Subcapitation
a) Carve out
In regards to healthcare insurance, the percentage that the guarantor pays is called the: a) Coinsurance b) Copayment
a) Coinsurance
____________ is the process of measuring performance and taking action to ensure desired results. a) Controlling b) Organizing
a) Controlling
Before a physician will be permitted to provide patient services in a specific facility, or make entries in a record, he or she must first go through which of the following processes? a) Credentialing and privileging b) Examination and review
a) Credentialing and privileging
A(n)_______ is developed outside the framework of a specific database and is used to define individual data elements used throughout a healthcare facility. a) DBMS data dictionary b) organization-wide data dictionary
a) DBMS data dictionary
The technology that allows a healthcare organization to logically (or conceptually) link multiple physical data repositories is: a) EMPI b) OLAP
a) EMPI
What was the main purpose of the 1946 Hill-Burton Act? a) Expansion of the availability of health services and improved hospital facilities b) Creation of a national health insurance plan
a) Expansion of the availability of health services and improved hospital facilities
Which of the following would be classified as a public hospital? a) Federal hospital b) Community hospital
a) Federal hospital
What is the term for a predetermined list of charges? a) Fee schedule b) Chart of accounts
a) Fee schedule
The director of the HIM department is preparing a training manual for specific functional areas in the department. What should be the determining factor for providing training? a) Functional area objectives b) Cost of training
a) Functional area objectives
Which of the following characteristics is the greatest advantage of group healthcare insurance? a) Greater benefits for lower premiums b) Smaller risk pool
a) Greater benefits for lower premiums
All of the following will improve your time management except:* a) Handling all the details of a team project to make sure they are done right. b) Following through on the priorities you established.
a) Handling all the details of a team project to make sure they are done right.
According to Joint Commission accreditation standards, which document(s) must be placed in the hospital patient's record before a surgical procedure may be performed? a) History and physical examination b) Physician orders
a) History and physical examination
A health record is arranged in chronological order with documentation from various sources intermingled. This is an example of the _________format. a) Integrated b) Source-oriented
a) Integrated
Which of the following is not a class of decision support system? a) Linux-based system b) graphics-based system
a) Linux-based system
An electronic prescription is sent to a local retail pharmacy via: a) NCPDP transaction b) HL7 message
a) NCPDP transaction
The current Joint Commission quality initiative is called: a) ORYX b) HEDIS
a) ORYX
Which Part of the Medicare program was created under the Medicare Modernization Act of 2003 (MMA)? a) Part D b) Part C
a) Part D
Each procedure should indicate how it is related to a department's a) Policies b) Objectives
a) Policies
Used to evaluate new residents and updated regularly thereafter, the _____ provides a comprehensive assessment as specified by the state in which a long-term care facility operates. a) Resident Assessment Instrument b) Minimum Data Set 3.0
a) Resident Assessment Instrument
Which HMO model is likely to provide the greatest control over the practice patterns of physicians? a) Staff model b) IPA model
a) Staff model
A process of allocating the cost of non-patient revenue generating departments to patient generating departments can be accomplished through which method? a) Step-down b) Single distribution
a) Step-down
Which of the following would you find in an organization's designated record set, but not in the legal health record? a) Super bills b) Lab reports
a) Super bills
Bob receives surgery in one day and is discharged to home. He was treated in a a) Surgicenter b) Ancillary department
a) Surgicenter
The plaintiff sued a hospital for negligence in failing to discover and properly treat his disease; injury resulted. The court found the nurse in this case (a hospital employee) to be negligent in failing to fully inform the attending physician of all the patient's symptoms on admission so that prompt action could be taken. The hospital was held liable under the theory of _____. The plaintiff was awarded ____ damages by the court, intended to restore him to his position before the injury occurred. a) Vicarious liability, actual b) Vicarious liability, punitive
a) Vicarious liability, actual
What is a work breakdown structure? a) a hierarchical list of the project tasks b) a document that defines team roles and responsibilities
a) a hierarchical list of the project tasks
Mental disorders are common psychiatric illnesses affecting: a) adults b) uninsured
a) adults
In management theory, the Peter Principle refers to the: a) belief that people are promoted to their level of incompetency b) leadership findings of Peters and Waterman's study on excellence
a) belief that people are promoted to their level of incompetency
The point at which total revenues equal total costs and profits begin is called the _________. a) breakeven point b) profit margin
a) breakeven point
Which of the following individuals would most likely be a physician? a) chief medical informatics officer b) chief executive officer
a) chief medical informatics officer
A primary motivation in the development of managed care was to: a) contain costs and expenditures of health care b) increase quality of health care
a) contain costs and expenditures of health care
Which of the following is a concept designed to help standardize clinical content for sharing between providers? a) continuity of care record b) interoperability
a) continuity of care record
Online/real-time transaction processing (OLTP) is a functional requirement for a: a) data repository b) data mart
a) data repository
Which of the following individuals would be most likely to be responsible for the technical aspects of the DBMS? a) database administrator b) network administrator
a) database administrator
All of the following could result in a change to the scope of a project EXCEPT: a) defining the work breakdown structure b) more copies of a deliverable
a) defining the work breakdown structure
What form of signature is NOT required by HIPAA? a) digital b) electronic
a) digital
Which of the following characteristics is a critical component of a database? a) easily accessed b) precise
a) easily accessed
When an effective leader provides employees with information, responsibility, authority, and trust, this is called: a) empowerment b) delegation
a) empowerment
A classical management principal regarding delegation is that authority should _____________ responsibility.* a) equal b) exceed
a) equal
Which of the following activities is likely to occur in the analysis phase of the SDLC? a) examine current system and identify opportunities for improvement b) send out RFP's to prospective vendors
a) examine current system and identify opportunities for improvement
Management by _____________ focuses on substantial differences between actual and desired performance. * a) exception b) principal
a) exception
Servant leadership includes all the following except:* a) exercising coercive power. b) not being afraid to hire smart people.
a) exercising coercive power.
What is the first step an employee should take to address a problem of sexual harassment? a) file a verbal complaint with the harasser and the harasser's boss b) file a complaint with the human resource director
a) file a verbal complaint with the harasser and the harasser's boss
Which of the following controls external access to a network? a) firewall b) encryption
a) firewall
The two types of cost used to determine total costs are _________ and _________. a) fixed / variable b) direct / indirect
a) fixed / variable
This predefined process icon (rectangle with vertical lines within the shape at the left and right sides) is used in flowcharting to indicate: a) formal procedures that participants are expected to carry out the same way every time b) a process when actions are being performed by humans
a) formal procedures that participants are expected to carry out the same way every time
Gregg is always making sexual jokes at work. Some employees and customers find the jokes funny, but Shelley, Gregg's executive assistant, is uncomfortable with the jokes. Eventually, she decides to quit rather than endure the jokes any longer. What form of sexual harassment could Shelley claim? a) hostile environment created by supervisor b) hostile environment created by co-workers or non-employees c) both a and b
a) hostile environment created by supervisor
Computer-based recognition of handwritten, free-text characters is known as: a) intelligent character recognition b) optical character recognition (OCR)
a) intelligent character recognition
A DSS in which the key element in its architecture often consists of rules in the form of an IF, THEN, ELSE format is called a: a) knowledge-based DSS b) model-based DSS
a) knowledge-based DSS
A QI technique that allows groups to narrow the focus of discussion or to make decisions without becoming involved in extended circular discussions is called: a) nominal group technique b) decision making technique
a) nominal group technique
Which of the following is not an alternate work-scheduling technique? a) open systems b) flextime
a) open systems
Introducing a new employee to the organizational structure and illustrating how they contribute to the objectives of the department is what principle of management? a) order b) unity of direction
a) order
Which of the following is an example of a many:many relationship? a) patients to consulting physicians b) patients to hospital admissions
a) patients to consulting physicians
The interrelated activities in healthcare organizations, which promote effective and safe patient outcomes across services and disciplines within an integrated environment are included in what area of performance measurement? a) processes b) functions c) outcomes
a) processes
An effective tool for implementing a new information system is: a) project management software b) entity relationship diagrams
a) project management software
Project charter is another term for project__________. a) proposal b) scope
a) proposal
Data collection and statistical analysis are often part of a) retrospective utilization review b) concurrent utilization review
a) retrospective utilization review
The Donabedian Quality Assessment Model includes which three measures? a) scope, response, action b) structure, process, outcome
a) scope, response, action
The perceptual distortion caused by the use of a single characteristic or exposure to draw overall conclusions about an individual is known as:* a) selective perception. b) stereotyping.
a) selective perception.
A database established to identify the level of resource consumption based on clinical evidence is best described as: a) severity index b) utilization review
a) severity index
What is the lowest level in the work breakdown structure (WBS)? a) task b) activity
a) task
An important characteristic of a project is that it is a _________endeavor. a) temporary b) long-term
a) temporary
At Community Hospital, 238 operations were performed in January. Fifteen of these patients developed infections within ten days of surgery. During January, 432 patients were admitted and 470 patients were discharged. What is the postoperative infection rate for the month? a) 3.19% b) 6.3%
b) 6.3%
The ideal office temperature is about a) 65 degrees Fahrenheit b) 70 degrees Fahrenheit
b) 70 degrees Fahrenheit
Damages awarded in a malpractice negligence case intended to restore the person to her position before the injury occurred are known as: a) Punitive damages b) Actual damages
b) Actual damages
Which part of Medicare covers SNF services? a) A b) C
b) C
A message format standard used in PACS to exchange images is: a) IEEE b) DICOM
b) DICOM
The exchange of digitized images such as x-rays, CT scans, and MRIs is supported by: a) X12N b) DICOM
b) DICOM
A recent breakthrough in the development of a universal language to aid storage and transmission of web-based data is: a) XML b) E1384
b) E1384
Which of the following is NOT true of a normal distribution? a) The mean, median and mode are equal. b) Each tail of the curve touches the x axis.
b) Each tail of the curve touches the x axis.
The financial manager of the physician group practice explained that the healthcare insurance company would be reimbursing the practice for its treatment of the exacerbation of congestive heart failure that Mrs. Zale experienced. The exacerbation, treatment, and resolution covered approximately five weeks. The payment covered all the services that Mrs. Zale incurred during the period. What method of reimbursement was the physician group practice receiving? a) Fee-for-service b) Episode-of-care
b) Episode-of-care
__________ control occurs through direct supervision or administrative systems.* a) Internal b) External
b) External
Which of the following is not an intentional tort? a) False imprisonment b) Failure to warn
b) Failure to warn
Which organization has created a standard for EHR system functions? a) the federal government b) HL7
b) HL7
Medical history reports in acute care hospital records contain all of the following except: a) Review of systems inventory b) Impression/Diagnosis
b) Impression/Diagnosis
Which type of long-term care service is predominantly used in the United States? a) Home health care b) Informal care
b) Informal care
A healthcare organization that provides a full range of healthcare services along a continuum of care (for example, an organization that provides acute care services, long term care services, and home health services) is called a(n) ____. a) Managed care system b) Integrated delivery system
b) Integrated delivery system
Which of the following is true of the Health Care Quality Improvement Act of 1986? a) It requires sentinel event reporting and root cause analysis of adverse events by hospitals. b) It created the National Practitioner Data Bank, reporting and query requirements for hospitals.
b) It created the National Practitioner Data Bank, reporting and query requirements for hospitals.
Which of the following is NOT true of the median? a) It is a measure of central tendency. b) It is sensitive to extreme values.
b) It is sensitive to extreme values.
A new corporation created by two partnering organizations remains independent. a) Merger b) Joint venture
b) Joint venture
_____________ is / are a process of joint objective setting and reviews between a manager and a direct report.* a) Management by directives b) Management by objectives
b) Management by objectives
What statement best defines management? a) Management is working through and with systems b) Management is the art of getting things done through people
b) Management is the art of getting things done through people
_____________ organizations are bureaucratic with a vertical structure. a) Matrix b) Mechanistic
b) Mechanistic
Most nursing home care in the U.S. is financed by a) Private insurance b) Medicaid
b) Medicaid
Who is responsible for developing bylaws governing physicians' completion of medical records? a) Governing Board b) Medical Staff
b) Medical Staff
You've been asked to develop a policy and procedure on record destruction for your hospital, consistent with Illinois state law. Which of the following would you not include in the policy? a) A "certificate of destruction" form b) Method for destruction of records involved in a lawsuit
b) Method for destruction of records involved in a lawsuit
________ organizations are adaptive with a horizontal structure. a) Classical b) Organic
b) Organic
Basic assistance with ADLs is provided mainly by a) Physical therapists b) Paraprofessionals
b) Paraprofessionals
The health record may be used for personal and non-personal reasons. Which is an example of personal use of the health record? a) Employer reviews health care data to evaluate job injuries b) Patient reviews record with provider for understanding of health status
b) Patient reviews record with provider for understanding of health status
According to TJC (FORMERLY JCAHO) standards, a hospital is required to a) Review and update policies yearly b) Promote performance improvement
b) Promote performance improvement
What triggered the downsizing phase in the U.S. hospital industry during the 1980s? a) Managed care b) Prospective payment system
b) Prospective payment system
In which type of reimbursement methodology, do healthcare insurance companies reimburse providers after the costs have been incurred? a) Prospective payment b) Retrospective payment
b) Retrospective payment
Which of the following is not a satisfier factor?* a) The work itself b) Salary
b) Salary
A Gant chart is useful in which of the following management activities? a) Workflow b) Scheduling
b) Scheduling
All the following are typically required in order to process payment to a vendor, except: a) Invoice b) Statement c) Purchase order d) Receiving document
b) Statement
Which TRICARE program offers services to active duty family members (ADFMs) with no enrollment, deductible, or copayment fees for covered services? a) TRICARE Standard b) TRICARE Prime
b) TRICARE Prime
The two behavior axis in the Hersey-Blanchard Leadership Model are Relationship and _______.* a) Contingency b) Task
b) Task
Which of the following was not a factor that led the rapid expansion of employer-based health insurance? a) The Supreme Court ruled that employee benefits were a legitimate part of union-management negotiations b) The Congress mandated that employers offer health insurance
b) The Congress mandated that employers offer health insurance
In the accounting system of the physician office, the account is categorized as "self-pay." How should the insurance analyst interpret this category? a) The physician, himself or herself, will pick up the balance of the bill b) The guarantor will pay the entire bill
b) The guarantor will pay the entire bill
How did Americans with preexisting medical conditions obtain health insurance before the passage of the Patient Protection and Affordable Care Act? a) They could not get health insurance b) Through state high-risk pools
b) Through state high-risk pools
James is the director of HIM and Linda is his manager of the main file room. James sees one of Linda's subordinates give a medical record to a physician without following the proper procedure. James immediately goes to Linda to have her to correct the clerk and the situation. To which organizational principle is James adhering? a) Organizational function b) Unity of command
b) Unity of command
A tool used to determine the amount of time workers are spent on a task is called a a) Pert Chart b) Work distribution chart
b) Work distribution chart
The production of a coder has been consistently lower than the others. You suspect he is not efficient with his time. Which tool would most accurately measure his production? a) Time log b) Work sampling
b) Work sampling
In order to effectively transmit healthcare data between a provider and payer, both parties must adhere to which electronic data interchange standards? a) IEEE1073 b) X12N
b) X12N
You are interested in determining if there is a difference in average age by race within a data set. The sample size for white race is greater than that for non-white. The age range for whites is 80; for the non-white group, 70. For the white race in this data set, you would expect to see: a) a larger standard deviation b) a larger standard error. c) both a. and b.
b) a larger standard error
You are interested in determining if there is a difference in average age by race within a data set. The sample size for white race is greater than that for non-white. The age range for whites is 80; for the non-white group, 70. For the white race in this data set, you would expect to see: a) a larger standard deviation. b) a larger standard error. c) both a and b
b) a larger standard error.
A facility that is certified as SNF can a) admit both Medicare and Medicaid patients b) admit only Medicare patients
b) admit only Medicare patients
An idea-generation technique in which a team leader solicites creative input from team members is called: a) team input b) brainstorming
b) brainstorming
An idea-generation technique in which a team leader solicits creative input from team members is called: a) team input b) brainstorming
b) brainstorming
In long-term care case management, services of freestanding case managers are used in the _____ model. a) managed care b) brokerage
b) brokerage
The IOM stated, "Merely automating the form, content, and procedures of current patient records will perpetuate their deficiencies and will be insufficient to meet emerging user needs." Which of the following technologies overcomes this concern? a) document scanning b) computerized provider order entry
b) computerized provider order entry
A network model HMO a) employs its own network of physicians b) contracts with more than one group practices
b) contracts with more than one group practices
There is a staff of 20 people in record completion. The manager organizes them in groups of four and assigns each team to a group of physicians to assist them in completing patient records. This is an example of organizing work by: a) project b) customer
b) customer
The critical path for a project determines its: a) duration b) deliverables
b) deliverables
The detailed sequence of tasks in a project management process is referred to as the: a) schedule b) dependencies
b) dependencies
A(n) _________ operates with members who come from different functional units in an organization to work on a specific task. * a) cross functional team b) employee involvement team
b) employee involvement team
The managed care phenomenon was welcomed mostly by a) workers b) employers
b) employers
The HMO Act of 1973 required a) insurers to switch to managed care b) employers to offer an HMO alternative to conventional health insurance
b) employers to offer an HMO alternative to conventional health insurance
The first step in the control process is a) measuring actual performance. b) establishing objectives and standards.
b) establishing objectives and standards.
The most important step in the control process is a) taking necessary action. b) establishing objectives and standards.
b) establishing objectives and standards.
Which of the following statements most accurately describes management fads? a) they are inaccurate, mistaken, and offer little to organizations. b) fads often have useful aspects to them
b) fads often have useful aspects to them
What architectural model of HIE allows participants to access data in point-to-point exchange? a) consolidated b) federated-inconsistent database
b) federated-inconsistent database
According to ERG theory, the idea that a lower-level need reactivates when we are unable to satisfy a higher-level need is called the:* a) progression principle. b) frustration-regression principle.
b) frustration-regression principle.
When John, president of Global Products, decided to form a new division for marketing into China, he was implementing a __________structure.* a) service b) geographical
b) geographical
The major difference between a matrix structure and a team structure is that a team structure:* a) has no functional management. b) has no project management.
b) has no project management.
This type of data display tool is used to display data proportionally. They are used to identify problems or changes in a system or process: a) pie charts b) histogram
b) histogram
The primary disadvantage of cost analysis of asset acquisition using PAYBACK PERIOD is that payback period: a) is difficult to explain to non-financial managers b) ignores the time value of money c) ignores the historical cost of the asset d) is difficult to calculate
b) ignores the time value of money
In which of the following examples does the gender of the patient constitute information rather than a data element? a) in the note "50-year-old white male" in the patient history b) in a study comparing the incidence of myocardial infarction in black males as compared to white females
b) in a study comparing the incidence of myocardial infarction in black males as compared to white females
A performance measure that enables healthcare organizations to monitor a process to determine whether it is meeting process requirements is called: a) data measure b) indicator
b) indicator
Federal regulations mandate Preadmission Screening and Resident Review (PASRR) for a) all patients before they are admitted to a nursing home b) individuals with serious mental illness or mental retardation
b) individuals with serious mental illness or mental retardation
In looking further at reinforcement, if you wish for behaviors to be more permanent, you should focus on:* a) contingent reinforcement. b) intermittent reinforcement.
b) intermittent reinforcement.
The process that has production materials arriving from suppliers as they are required is called ___________ scheduling.* a) strategic b) just in time
b) just in time
Concurrent UR in a hospital will be primarily concerned with the a) quality management b) length of stay
b) length of stay
Review the two frequency distribution sets below, then answer the question that follows: 1: 200, 210, 190, 220 2: 210, 180, 185, 240 The standard deviation for distribution 1 is: a) not enough information is provided to answer b) less than that for set 2
b) less than that for set 2
Team performance is affected by task and ____________ roles. a) harmonizing b) maintenance
b) maintenance
When two or three individuals "railroad" a decision on a group, the method used was decision by: a) minority rule. b) majority rule.
b) majority rule.
A transcription manager is assigned to a project team that is implementing a voice recognition system. He reports to the director of HIM for regular job functions and to the project manager for tasks related to the project. This is an example of which type of project management structure? a) hybrid b) matrixed
b) matrixed
A manager promises to stop interrupting an employee who is working on a challenging project if the project is completed on time. This is an example of:* a) positive reinforcement. b) negative reinforcement.
b) negative reinforcement.
Which of the following deaths is also called the institutional death rate? a) gross death rate b) net death rate
b) net death rate
The variable "employment status" (Employed=1, Not employed=0) is an example of a/an _____ data variable that can be described using ____. a) interval; mean values b) nominal; frequency counts
b) nominal; frequency counts
You hire a full-time receptionist to work in your medical office at a starting salary of $28,500. As Office Manager, you will supervise this employee. Which of these statements describes this employee's status according to the Fair Labor Standards Act? a) exempt b) non-exempt
b) non-exempt
A system of tasks, reporting relationships and communication linkages is called a(n) ____________. a) business plan b) organization structure
b) organization structure
In healthcare, one of the primary uses for data warehouses is: a) utilization review b) outcomes management
b) outcomes management
The two basic leadership behaviors used in the Blake Moulton leadership grid are ________ concern and _________ concern.* a) group / individual b) people / production
b) people / production
The two basic types of power are _________ and ________.* a) position / authority b) position / personal
b) position / personal
The ability to get someone else to do something that you want done is called ________. a) drive b) power
b) power
Monitoring of provider-specific practice patterns. a) retrospective utilization review b) practice profiling
b) practice profiling
Which of the following is an example of a 1:1 relationship? a) patients to hospital medical records b) primary care physicians to patients
b) primary care physicians to patients
Good Bank Inc. has many branches. They are all managed by branch managers who have loans, investments, operations and trust managers reporting directly to them. This is an example of a _________ structure.* a) dysfunctional b) product
b) product
Which of the following affect performance, time and scope? a) project team b) project cost
b) project cost
As an EHR implementation project proceeds, additional hospital departments add requirements for the system, and the project becomes more complex. This is known as: a) unaligned parameters b) scope creep
b) scope creep
Which of the following is a measure of spread? a) mean b) standard deviation
b) standard deviation
Which of the following activities does NOT typically occur during the analysis phase of the SDLC? a) definition of functional requirements b) submission of RFI to vendors
b) submission of RFI to vendors
In which SDLC phase will the analyst perform an in-depth study of the organization's current procedures and the information systems used to perform tasks? a) systems planning and selection b) systems analysis
b) systems analysis
When an ERD is implemented as a relational database, an entity will become a(n): a) form b) table
b) table
Directing includes all of the following EXCEPT a) actuating b) taking corrective action
b) taking corrective action
To be successful, any IS technology initiative must align with: a) HIM initiatives b) the organization's strategic plan
b) the organization's strategic plan
A(n) __________ personality is oriented toward extreme achievement, impatience and perfectionism. a) type A b) type B
b) type B
In orientating a new employee, you inform her that her immediate supervisor is Kimberly Smith, the record completion supervisor. This is called what principle of management? a) unity of command b) scalar chain
b) unity of command
The most common reason given for IS system failure is: a) technical failure of hardware and/or software b) user resistance
b) user resistance
The effects of many factors that people have little or no control over is termed: a) genetic predisposition b) vulnerability
b) vulnerability
A plan that commits resources to projects or activities is called a __________. a) operating b) zero based
b) zero based
In a normal distribution, 99.7 percent of the observations fall within which of the following standard deviations? a) ±2 s.d. of the mean b) ±3 s.d. of the mean c) ±1 s.d. of the mean d) ±1.5 s.d. of the mean
b) ±3 s.d. of the mean
_____ and _____ are both debit accounts. a) Liabilities and expenses b) Owner's equity and liabilities c) Expenses and assets d) Expenses and revenues
c) Expenses and assets
Which theory suggest that in the right conditions people will seek responsibility and be creative? Selected Answer: a) Maslow's need theory b) Theory X c) Theory Y
c) Theory Y
In a partnership, all profits are considered: a) operational funds b) retained earnings c) personal income d) reserves
c) personal income
Judy was up for a promotion when her supervisor, Will, encouraged her to develop a sexual relationship with him. He suggested that her promotion would be a sure thing if they were involved. When Judy declined his advances, Will fired her. According to the EEOC, which form of sexual harassment is described here? a) hostile environment created by supervisor b) hostile environment created by co-workers and customers c) quid pro quo
c) quid pro quo
The GAAP and GAAS standards for accounting and auditing are established by the: a) HCFA b) SEC c) CMS d) FASB
d) FASB
The proper order of stages in the team development process is:* Arrange the following in sequential order: norming, storming, performing, forming, adjourning.
forming, storming, norming, performing, adjourning.
Nice Hospital is currently seeking a detail-oriented, highly motivated employee with strong interpersonal communication skills. The hospital outlines this in the:
job specifications
