Ricardos 5th test

T/F Luke exhibited competence by asking his JW for a wiring diagram instead of trying to figure it out on his own.

TRUE

contractors cannot run successful companies without skilled, dedicated, and ____ field leaders. A. Loyal B. Compromising C. Unreliable D. Positive

A. Loyal

the tried and true way to empower a crew to do a great job and get desired results starts with___. A. mutual respect B. prompt deliveries C. competition D. authority

A. Mutual respect

One of the most difficult tasks for any field leader is determining who will be let go when it comes time to cut back a crews __ _ during a project. A. Size B. Responsibility C. Authority D. Downtime

A. Size

Effective field leaders ___ the training, education, and experience of others, and share that information with crew members as they direct day-to-day performance on the job. A. acknowledge B. ignore C. encourage D. neglect

A. acknowledge

A lack of ___ between a JW or foreman and crew members can directly affect everyone's safety. A. communication B. credibility C. agreement D. praise

A. communication

Constantly solving problems requires effective field leaders to learn more efficient ___ methods so projects can be completed on time and within budget. A. coordination B. reporting C. budgeting D. reward

A. coordination

Crew members see the ___ as the one they should be able to trust to address their concerns. A. field leader B. project manager C. contractor D. superintendent

A. field leader

Field leaders are responsible for making ___ decisions regarding safety, efficiency, and production on the job. A. informed B. planned C. unclear D. clear

A. informed

Effective field leaders exhibit ___, a sense of what is right, and a commitment to leading by example. A. integrity B. aptitude C. authority D. intelligence

A. integrity

A(n) ___ has a thorough understanding of how tasks need to be performed, can provide accurate information, and can teach another person how to perform tasks properly. A. mentor B. learner C. apprentice D. laborer

A. mentor

People perceive ___ based on what they have heard, seen, or experienced. A. others B. themselves C. responsibilities D. ethics

A. others

To be good ___, field leaders must have the ability to visualize and conceptualize each phase of a project by studying prints and specifications. A. planners B. bidders C. superintendents D. estimators

A. planners

adding a ____ to back up verbal directions increases the likelihood that an installation will be done according to specifications. A. print or a sketch B. list of questions C. hand gesture D. body cue

A. print or sketch

In a competitive marketplace where multiple companies provide the same services for around the same prices, the level of ___ exhibited can tip the scale. A. professionalism B. communication C. patience D. responsibility

A. professionalism

The goal is to never be without a way to ___ new issues that crop up while walking the job site. A. Record B. Share C. Discount D. Discuss

A. record

Having crew members ___ to clarify what they have heard is one way to catch mistakes before they happen. A. repeat instructions B. record conversations C. write down instructions D. act out instructions

A. repeat instructions

If a field leader pays attention to planning details, coordinates with other trades, and communicates information thoroughly to the crew, then a minimum amount of ___ should be necessary. A. rework B. reordering C. reprimands D. penalties

A. rework

A field leader is least likely to be ___ or distracted very early or very late in the day. A. Alone B. Disturbed C. Available D. Unavailable

B. Disturbed

A field leader who ___ may forget to order materials the new needs for the next day or may forget about a commitment made to a customer. A. Does not read prints weekly B. Does not write anything down C. Reads print daily D. Writes everything down

B. Does not write anything down

it is inappropriate for a field leader to __ with the crew or crew members of other trades. A. Talk B. Gossip C. Work D. Communicate

B. Gossip

An apprentice should seek guidance from a(n) ___ when unsure of how to proceed with an installation. A. apprentice B. JW C. laborer D. superintendent

B. JW

___ requires being courteous, honest, and responsible when dealing with individuals or companies. A. Respect B. Professionalism C. Reliability D. Leadership

B. Professionalism

Contractors typically bid against other contractors to be awarded a project based on their qualifications and the ___ proposal. A.quickest build B. lowest cost C. most creative D. most comprehensive

B. lowest cost

Planning starts with ___. A. requisitioning tools and materials B. making detailed lists of tasks C. organizing tools D. hiring crew members

B. making detailed lists of tasks

___ listeners summarize what they hear and confirm it with the speaker to reinforce the message and allow for any needed clarification. A. Positive B. Inquisitive C. Active D. Passive

C. Active

When addressing a difficult field leader, from another trade, a productive solution is based on ____ and getting to the bottom of why a problem. exists. A. Verbal warnings B. Written warnings C. Good communication D. Poor communication

C. Good communication

Ryan mentioned that he often had a hard time finding his JW when he needed help or direction. Prior to this incident, how could Ryan have addressed the issue? A. He could have intentionally let his JW see him not working to prove a point. B. He could have complained to the job site superintendent about his JW. C. In a constructive manner, he could have mentioned his concerns to his JW and asked for guidance. D. He could have told his JW that he would be in the lunch trailer if he ran out of work.

C. In a constructive manner, he could have mentioned his concerns to his JW and asked for guidance.

_____ is usually the root cause of differing points of view/ A. Aggression B. Resistance C. Miscommunication D. Work ethic

C. Miscommunication

No matter how long or short the list of tasks, an effective field leader takes the time to number the tasks in order of___ A. Cost B. Difficulty C. Priority D. Complexity

C. Priority

Regardless of the number of tasks, the primary focus of a field leader should always be on the ____ A. RFIs B. Change orders C. Project plan D. Tools and materials

C. Project plan

Not having what is needed to do a job grinds down a crews morale and causes them to ___ the field leader. A. Respect B. Envy C. Resent D. Support

C. Resent

The fear of asking questions leads to ___ production time. A. increased B. gained C. lost D. saved

C. lost

A "___" clause in a contract means that the contractor has provided a budgetary number up front that the customer has taken into consideration before agreeing to proceed with the project. A. mark-up B. time and materials C. not to exceed D. change order

C. not to exceed

Field leaders interact with many different people each day and must maintain a(n) ___ attitude during each personal interaction. A. superior B. inferior C. professional D. responsible

C. professional

Performing any job-site task, including undesirable tasks, demonstrates ___. A. inept behavior B. a lack of commitment C. responsibility D. liability

C. responsibility

___ often include(s) the owner (or president), the vice president(s), a financial officer, division managers, an operations manager, and a safety director. A.Vendors B.Project managers C.Company management D.Field support

C.Company management

___ need to ensure that experienced journeymen are taking a reasonable amount of time to train apprentices A. Estimators B. Superintendents C. Project managers D. Field leaders

D. Field leaders

An effective field leader knows how to manage the time ____ during work hours. A. Wasted gossiping B. Spent socializing C. Wasted detailing D. Spent online

D. Spent online

Why is it important that you deliver "8 for 8" every day? A. The electrical trade is very competitive. B. If a contractor makes money, more jobs will be created. C. It will ensure a better living for everyone. D. all of the above E. none of the above

D. all of the above

The effect of Tony's negative attitude toward other crew members: A. goes unnoticed B. is no big deal C. has no effect on anyone D. could cause hard feelings

D. could cause hard feelings

A field leaders success is directly tied to the success of the___. A. project manager B. superintendent C. contractor D. crew

D. crew

Field leaders are responsible for seeing that ___ do their jobs skillfully and efficiently. A. superintendents B. architects C. project managers D. crew members

D. crew members

Being ethical involves making decisions based on ___ in order to determine the best outcome in any questionable situation. A. preferences B. profitability C. trust D. fairness

D. fairness

Effective field leaders ___ aspiring crew members by explaining what is required to move to the next level and then helping those individuals acquire leadership skills. A. lead B. focus C. manage D. mentor

D. mentor

Effective apprentices build professional working relationships based on ___. A. praise B. acceptance C. ladder climbing D. mutual respect

D. mutual respect

Effective field leaders put personal wants and needs aside and build positive working relationships based on ___. A. shared interests B. shared experiences C. mutual acceptance D. mutual respect

D. mutual respect

Project managers are generally responsible for multiple projects and typically answer to the ___ manager. A. safety B. general C. division D. operations

D. operations

Once a contractor receives a(n) ___, a complete set of prints and project specifications are reviewed. A.safety report B.architectural report C. vendor proposal D. request for proposal

D. request for proposal

Field leaders have an enormous amount of ___. A. trust B. time C. patience D. responsibility

D. responsibility

The most common reason for an individual to risk jeopardizing safety is the fear of losing ___. A. respect B. credibility C. extra income D. too much production time

D. too much production time

By ___, effective field leaders demonstrate how to work together toward common goals. A. being honorable B. being trustworthy C. treating people unfairly D. treating people fairly

D. treating people fairly

A(n) effective field leader knows that the use of drugs or alcohol on the job site creates a(n) _____ work environment. A. Abusive B. Hostile C. Unproductive D. Unsafe

D. unsafe

Effective field leaders do not let obstacles stand in the way of ___. A. gaining credibility B. establishing character C. what is wrong D. what is right

D. what is right

What did Luke do differently than either Austin or Ben to ensure a positive outcoME? I. Luke asked his JW for help with the 3-way switches rather than risk installing them incorrectly. II. Luke studied ahead of time to be sure he could handle any task assigned to him. III. Luke set aside the 3-way switches and worked on other tasks until he could speak with his JW. IV. Luke hurried to accomplish his task in order to impress the other apprentices

I AND III

What should Ben have done instead of asking the other apprentice for help? I. Ben should have followed the blueprint and installed the 3-way switches. II. Ben should have asked any JW in the area for help. III. Ben shouldn't have let his reluctance of asking his JW for help stop him from making the right decision. IV.Ben should have done his best without advice.

II AND III

___ count on field leaders to not only be competent at their trade but to set an example by behaving in a professional and respectful manner. A. Architects B. Vendors C. Customers D. Contractors

D. Contractors

___ costs are the costs incurred to actually build a project. A. Direct B. Indirect C. Overhead D. Mark-up

A. Direct

poor communication, limited resources, and power struggles are often the root cause of ____. A. disruptive behaviors B. Positive behaviors C. Underbid projects D. overbid projects

A. Disruptive behaviors

Behaviors that is found to be threatening or that is not considered acceptable to the general public is called_____. A. Harassment B. Discrimination C. Bullying D. Abuse

A. Harassment

A great deal of communication is conveyed through ___ cues, such as posture. A. nonverbal B. Verbal C. Speaking D. Listening

A. Nonverbal

____ warnings are used to explain the reason that a change in behavior is required. A. Verbal B. Written C. Posted D. Announcement

A. Verbal

A person of ___ does the right thing, even when no one is watching. A. character B. intelligence C. respect D. competence

A. character

Credible leaders make difficult decisions on a daily basis, even when the options are not always ___. A. clear B. known C. specified D. logical

A. clear

The success of an effective field leader is determined by how project setbacks and ___ encounters with people are handled. A. daily B. weekly C. bi-weekly D. monthly

A. daily

Effective field leaders treat crew members ___ and help them focus on completing projects on time and within budget A. fairly B. unfairly C. equally D. unequally

A. fairly

It is always best to tackle___ things at a time. A.One B. Two C. Three D. Four

A. one

Keeping ___ lists is the foundation of good planning. A. ongoing B. weekly C. short D. long

A. ongoing

An apprentice plans for productivity by __ A. organizing tools B. requisitioning materials C. reporting issues

A. organizing tools

effective field leaders know that workers who feel valuable, involved, and appreciated are much more likely to have high morale and be ____. A. productive B. Unproductive C. Trusted D. Ethical

A. productive

Every crew is composed of people with ___ knowledge and experience. A. varying levels of B. the same level of C. superior D. inferior

A. varying levels of

Understanding the ___ is vital to making the best decisions possible on the job site. A.financial aspects of the company B. equipment available to the company C. safety requirements of the project D. efficiency requirements of the project

A.financial aspects of the company

Companies typically do not receive payment for ___ after a project-related expense is incurred. A. 30 to 45 days B. 30 to 90 days C. 90 to 120 days D. 120 to 180 days

B. 30 to 90 days

A field leader who uses effective communication skills encourages others to ____ while listening to information about a task. A. Interrupt B. Ask questions C. Read prints D. criticize

B. Ask questions

A(n) ____work environment exists when someone feels verbally or physically threatened in the workplace. A. Abusive B. hostile C. Discriminating D. Productive

B. Hostile

A crews perception of a field leaders commitment to their success is what forms their____. A. ethics B. Morale C. Integrity D. Character

B. Morale

____ naturally ebbs and flows, but it is up to the field leader to monitor the pulse of the crew and make any necessary adjustments. A. Honestly B. Morale C. Success D. Credibility

B. Morale

An effective field leader knows that each project requires a different form of ____ not only because the landscape and building design have changed but so have the members of the crew. A. Coordination B.motivation C. discipline D. communication

B. Motivation

Effective ___ skills are used to share information, give instructions, and provide feedback. A. Listening B. Speaking C. Observation D. Questioning

B. Speaking

___ warnings are used to address repeated disruptive behaviors. A. Verbal B. Written C. Posted D. Announced

B. Written

An effective field leader should provide crew members with every opportunity to___ A. revise project prints B. Ask questions C. Assign tasks D. Conduct online research

B. ask questions

Any individual who does not ask for ___ when it comes to safety is likely to make bad decisions. A. acknowledgment B. clarification C. extra income D. extra time

B. clarification

Effective field leaders take the time to reference all pertinent information when making project ___. A. policies B. decisions C. regulations D. rules

B. decisions

Before a construction project begins, a field leader must make sure to become as familiar as possible with the construction ___. A. materials B. documents C. crew D. schedule

B. documents

Consistent leadership that is ___ in both word and action sends the proper message. A. unethical B. ethical C. questionable D. unacceptable

B. ethical

Field leaders who do not respect ___ cannot expect to receive respect in return. A. themselves B. others C. the competition D. the companY

B. others

A common cause of ___ is not having everything needed for a job while still being held to production expectations. A. positive crew morale B. poor crew morale C. change orders D. penalties

B. poor crew morale

A field leader must break down larger tasks into smaller tasks and put them in a sequenced order based on ___. A. complexity B. priority C. time D. size

B. priority

Effective field leaders are perpetual ___. A. crew members B. problem solvers C. code changers D. policy makers

B. problem solvers

At the heart of what really makes or breaks a contractor's chance of making a profit is ___. A. prefabrication B. production C. labor mark-up D. material mark-up

B. production

Professionalism requires being courteous, honest, and ___. A. negative B. responsible C. superior D. inferior

B. responsible

A field leader who lacks the character to do the right thing for a customer or a crew will ___. A. always succeed B. struggle to succeed C. always fail D. never fail

B. struggle to succeed

Effective apprentices ___, regardless of the task assigned. A. tend to quit early B. take pride in their work C. take extended breaks D. tend to brag about productivity

B. take pride in their work

A field leader's ethics are ___ as the pressure of managing timelines and meeting expected profitability increases. A. set aside B. tested C. respected D. honored

B. tested

For shorter projects, planning ___ ahead is necessary and should include tasks that might take as little as an hour or as much as a week or more to complete. A. one-to-two weeks B. two-to-three weeks C. three-to-four weeks D. four-to-five weeks

B. two-to-three weeks

Every crew a field leader manages is composed of people with ___ levels of expertise and career goals. A. equal B. varying C. adequate D. inadequate

B. varying

It is crucial that a(n) ___ meets with field leaders regularly to verify that everyone is aware of the upcoming phases of a project. A.building owner B.general foreman C.architect/engineer D.purchasing agent

B.general foreman

___ is earned by following through on commitments and obligations to fellow crew members, the JW, and the foreman. A. A bad reputation B. A day off C. Credibility D. Dishonesty

C. Credibility

Projects ___ when every trade is not on the same page on everything from scheduling to installations. A. Are always behind schedule B. Are always ahead of schedule C. End up in disarray D. End up without loose ends

C. End up in disarray

When a written message is delivered, clarity and context are necessary for the reader to __ the message. A. Read B. Receive C. Understand D. Hear

C. Understand

The potential loss or gain of profit is always directly related to how well ___. A. interruptions are minimized B. lists are maintained C. a project is planned and managed D. a project is estimated and managed

C. a project is planned and managed

Most construction field leaders began their careers as helpers, laborers, material handlers, or delivery drivers and then became ___. A. tool managers B. project managers C. apprentices D. journeymen

C. apprentices

If a field leader skirts the responsibility that comes with the position, it speaks to a lack of ___ that will not be respected on the job site. A. ethics B. intelligence C. character D. confidence

C. character

Credibility is a combination of ___. A. respect and professionalism B. character and professionalism C. competence and character D. competence and respect

C. competence and character

An effective foreman and JW counts on the ___ to spot safety concerns and bring up any safety issues. A. project manager B. general foreman C. crew members D. superintendent

C. crew members

On large projects, each field leader will more than likely answer to a(n) ___. A.division manager B. operations manager C. general foreman D. safety director

C. general foreman

An organized job site creates a positive and ___ work environment. A. chaotic B. unprofitable C. productive D. unproductive

C. productive

Every personal call leads to a loss of ___ and, in turn, an unplanned project cost. A. Respect B. Communication C. Productivity D. Coordination.

C. productivity

Apprentices interact with many different people each day and need to maintain a(n) ___ attitude during every interaction. A. infrerior B. superior C. professional D. aloof

C. professional

An effective field leader ___ code changes and the effects those changes have on current and future projects. A. ignores B. questions C. stays abreast of D. stays ahead of

C. stays abreast of

By setting a good example and ___ a field leader fosters mutual respect and collaboration. A. Increasing manpower B. Cutting back on manpower C. Treating each person equally D. treating each person unequally

C. treating each person equally

A field leader who dodges questions with ambiguous answers will be viewed as ___. A. credible B. honest C. untrustworthy D. trustworthy

C. untrustworthy

___ may not be on the actual job site but still communicate frequently with field leaders. A.Tool managers B.Purchasing agents C.Architects and engineers D. Division manager

C.Architects and engineers

In some cases, the title of ___ is given to a person who presides at the highest level of authority on larger projects. A.project manager B.safety director C.superintendent D.foreman

C.superintendent

The unfair treatment of an individual based on characteristics such as gender, race, ethnicity , age, religion, appearance, or disability is called_____. A. Abuse B. Bullying C. Harassment D. Discrimination

D. Discrimination

An effective field leader explains a task __ A. Once B. Often C. In writing D. In stages

D. In stages

An effective field leader always makes decisions about _____ based on what is best for the project in the long run. A. Project design B. Career goals. C. changer orders D. Manpower

D. Manpower

___ is the process of laying out all of the tasks, tools, materials, and manpower needed for a project and leaving as little as possible to chance or misinterpretation. A. Leadership B. Organization C. Coordination D. Planning

D. Planning

Addressing conflict in a ____ as soon as it arises is the most effective way to keep a project on time and on budget. A. Written form B. Public place C. Safe place D. Private conversation

D. Private conversation

____ skills enable a person to obtain information that often contains more detail more detail than can easily be expressed by speaking. A. Observation B. Coordination C. Writing D. Reading

D. Reading

An effective field leader ___ of the crew, other field leaders, and members of the construction management team. A. deserves the respect B. deserves the trust C. earns the trust D. earns the respect

D. earns the respect

The responsibility of keeping the job site clean and safe falls on the shoulders of the ___. A. apprentices alone B. material handlers and laborers C. the JWs and foreman D. entire crew

D. entire crew

Effective field leaders often mentor, or coach and guide, a less ___ person on the job site. A. trustworthy B. reliable C. motivated D. experienced

D. experienced

A task that is completed on time but ___ is as ineffective as not completing the task on time. A. amended B. adjusted C. dishonestly D. incorrectly

D. incorrectly

All contracting companies have ___ costs, such as operations overhead and labor overhead, that are relative to the size of the business. A. marketing B. purchasing C. direct D. indirect

D. indirect

Effective field leaders are always ___ and encouraging others to do the same. A. changing rules B. establishing policies C. trusting D. learning

D. learning

Any profits a company stands to make are hypothetical until the company ___. A.starts construction B. finishes construction C. receives the first payment D. receives the final payment

D. receives the final payment

Effective field leaders know that ___ potential field leaders is the best way to ensure a future work force. A. pushing B. honoring C. leading D. teaching

D. teaching

Why is it important to check with the JW frequently? I. You may be needed to unload a truck. II. You may be needed elsewhere. III. You must not miss break. IV. You must perform tasks as directed.

I, II, AND IV

Why should an apprentice want to receive constructive feedback? I.To learn various ways to accomplish tasks II. To make other apprentices envious III. To improve the quality of the work IV. To become a more proficient electrical worker

I, III, AND IV

T/F Austin demonstrated a lack of competence when he knowingly installed a device without confirming the proper wiring method.

TRUE

___ are responsible for solving any problems that arise during production on a project and documenting any changes to the prints. A. Field leaders B. Project managers C. Superintendents D. Crew members

A. Field leaders

Why was the JW so upset with Sam? A. Sam failed to follow directions, resulting in the loss of time and money. B. The JW wanted it his way, even if Sam had a better idea. C. The JW thinks apprentices know nothing! D. all of the above E. none of the above

A. Sam failed to follow directions, resulting in the loss of time and money.

The success of an apprentice is determined by how ___ is (are) handled. A. criticism B. prints C. pay raises D. lay-offs

A. criticism

___ is built or torn down with every personal interaction. A. Responsibility B. Credibility C. Leadership D. Professionalism

B. Credibility

___ and trustworthy field leaders earn the respect of crew members, field leaders of other trades, and management alike. A. Disorganized B. Honest C. Humble D. Arrogant

B. Honest

Successful apprentices know when to admit that they need help and then ask the ___ person. A. closest B. appropriate C. inappropriate D. nicest

B. appropriate

The professional attitude of an effective field leader influences the attitude of the crew, which ___. A. increases cynicism B. increases morale and productivity C. leads to ethical decision-making D. helps keep the job site organized

B. increases morale and productivity

How did Mack tarnish the reputation of the IBEW and NECA? A. He ran a 2" pipe in a neat and workmanlike manner. B. He listened to directions and then proceeded with the tasks. C. He was hungover in front of the JW and the foreman. D. He worked hard to complete the tasks until break time.

C. He was hungover in front of the JW and the foreman.

___ help(s) a contractor bring down per-unit costs by not having workers build items one by one. A. Time-and-materials projects B. Mark-ups C. Prefabrication D. Change orders

C. Prefabrication

Aside from hurting himself, what other risks did Ryan take when working in an unsafe manner? A. If he dropped a tool or fell, anyone working below him was at risk of injury. B. From a liability standpoint, he put his JW, foreman, and company at risk. C. From a financial standpoint, he put himself and his family at risk of losing his income. D. All of the above

D. All of the above

What did Sam do differently than Ryan and Michelle that resulted in him having a safe and productive day? A. He decided not to step on the rail of the manlift. B. He consulted with his JW to find the safest solution to the challenge. C. After speaking with his JW, he used a rolling scaffold to safely work over the drywall. D. All of the above

D. All of the above

___ is earned by following through on promises to the crew, to other trades, and to the customer. A. Responsibility B. Character C. Integrity D. Credibility

D. Credibility

___ are the starting point for making lists. A. Estimations B. Schedules C. Requisitions D. Project prints

D. Project prints

Apprentices should set the example for ___. A. other crew members B. other trades D. the JW and the foreman D. all of the above

D. all of the above

Effective field leaders ___ consider unethical options. A. often B. always C. rarely D. do not

D. do not