SA Interview Questions
3 promises
1. Keep the sales floor clean 2. Prevent stock shortages of advertised items 3. Accept product returns and exchanges within 30 days of purchase
6 Basic Policies
1. Serve customers kindly with a smile 2. Be courteous and make sure to greet every customer 3. Keep everything clean 4. Be quick and energetic 5. Nothing out of stock and no slow-moving items 6. Customers are always the top priority
purpose of DWS/DAP
•Maximize customer experience, sales and profits • To make appropriate staffing assignments for the workload and improve the level of customer service •To compose the work schedule in a highly accurate manner, improve task efficiency and control personnel costs
Purpose of HBKK
•Maximize sales, profits and customer satisfaction •Accelerate staff training •Enable company wide problem solving and opportunity development
This week's action plan?
•Sell through FW24 items. •Truly achieve 0 box count •Achieve strong customer service through product knowledge and improved CW/ALT procedures
Wins
Sales missed target but 121% vs LY, PA is only 104%, East Coast is 110%. Reduced missing SKU % from 1% to 0.6%.
Issues from last week's report
•Consolidate 24FW items, sell through or transfer to EC/other stores •More sales action, improve staff ESG •Fully implement transfer out list •Submit more VOS and engage customers
2025 Guiding Principle
Return to Fundamentals, Challenge and Innovate
Top 5 items in store
1. U Airism oversized c/n h/s tee 2. Washable Milano ribbed c/n l/s sweater 3. W washable knit ribbed pants 4. CPJ oversized pullover hoodie 5. 24FW single collar short blouson
Top 3 items in Div 35
1. Washable milano ribbed c/n l/s sweater 2 Cashmere c/n sweater 3 3D knit c/n sweater
W's New Items
21: W's Airsense Jacket 22: W Geared Pants W Airsense wide pants 23: W Premium Linen Skipper Collar 3/4 slv shirt 24: W Airism soft f/z jacket W airism soft cropped T/L 27: W Airism Sleeveless top, w wireless bra 3d hold, w ribbed cropped bra sleeveless top
Current top 60 inventory ratio
33.8% Ideally 38-40%
February Target
507k
Last month's target vs actual
561k vs target 111% vs Last year 128.4%
What is the role of a "MOD"?
A role that connects customer service and store operations. Utilizes manhours to achieve store targets and customer needs. Trains associates to help enhance store efficiency.
First Management Principle
Meet the needs of our customers and generate new ones
New Items for M's
DIV 31: Ultra Stretch Jacket, UU Hooded Blouson DIV 33: Premium Linen Stand Collar L/S shirt DIV 34: Airism cotton full open s/s polo, cotton pique s/s polo, sesame street UT DIV 36: UV protection sunglasses
opportunities
Decrease 24FW inventory, increase SS25 items+ADT+UPT
Best selling division in your store/floor
Div 37, 108.8% vs LY 116%
Worst selling division in your store/floor
Div 38, 42.7% vs LY 61.5%
D Rank
Fallen trash, Products on the floor, Empty hangers, Fixtures out of place, Products that have come out of packaging, Missing/messy D/Ps and POP signs
purpose of store check
To provide customers with the best shopping experience while being able to determine the tasks that need to be completed based on priority that will have the largest impact on customers while also thinking about the root cause and prevention of each issue. Each fixture must be checked one-by-one in scrutinizing detail from the customer POV.
responsibility of AA
Understands Uniqlo basic policy and can handle all basic in-store operations at high service and productivity levels. Acts as a role model and can train other staff
Last week's Business Results
Weekly sales $99,195K, Target 111,815K vs target 88.7%, UPT 2.37, ADT 58.25, Avg Unit Price 25, Gross Profit 63%, vs LY 97.9%
responsibility of a supervisor
serve as an acting store manager for specified time periods, can manage the business/store for specific product divisions based on instructions from the store manager
