Salesforce Health Cloud Accreditation 2021

"In addition to Charles Green's back pain, his doctor wants to know if Charles has any preexisting conditions. He can look at the EHR Condition object to check this information "

TRUE

"In addition to Charles Green's back pain, his doctor wants to know if Charles has any preexisting conditions. He can look at the EHR Condition object to check this information. "

TRUE

"True or False: HL7v2.1 and HL7v2.4 are compatible with each other. "

TRUE

Charles has diabetes and wants to control his blood sugar better. Improved blood sugar control is an example of a care plan goal.

TRUE

The Care Barrier Determinant object allows you to connect care barriers with care determinants.

TRUE

The Healthcare Diagnosis object contains the diagnosis code for Charles Green's lower back pain care diagnosis.

TRUE

True or False - Health Cloud compatible package installation(s) will succeed without Health Cloud present?

TRUE

True or False - My Domain registration is required before you can use Lightning components?

TRUE

True or False - Salesforce integration capabilities allow you to "Extend" the value of your systems?

TRUE

True or false: After you enable person accounts, patient or member records that are imported into Health Cloud are converted to the Person Account record type.

TRUE

True or false: Salesforce uses reference fields from the logical target to the logical source instead of one-to-many and zero-to-many cardinalities.

TRUE

"Which of these is a business process of utilization management? ""A.Renewal of health plans B.Admissions C.Out-of-pocket expenses D.Reimbursement claims"""

B.Admissions

"What's the correct way to categorize securing transportation for patients ""A.Healthcare Procedure B.Care Intervention C.Care Barrier Determinant D.Healthcare Diagnosis"""

B.Care Intervention

True or false: Medical directors escalate preauthorization requests to the UM clinician.

FALSE

True or false: Patient Info contains the medical record field of the patient.

FALSE

True or false: Users need only the Health Cloud Permission Set License to access and use Health Cloud.

FALSE

True or false: You can use only the custom components that are installed as part of the managed package to customize the Health Cloud Console.

FALSE

True or false: You cannot associate new consent documents with a care program.

FALSE

"Leading Health Tech firms and ISVs are integrating and building HLS solutions leveraging which product? ""Service Cloud Marketing Cloud Sales Cloud Health Cloud"""

Health Cloud

"If a Service Cloud customer wants access to standard Health Cloud Objects, which of the following licenses is required? Service Cloud license Health Cloud license Sales Cloud license Service Cloud and Health Cloud license"

Health Cloud license

"Carol Petersen is a physical therapist specializing in pain management. What associates Carol with her specialty ""Healthcare Practitioner Facility Healthcare Provider Specialty Healthcare Facility Network Healthcare Payer Network"""

Healthcare Provider Specialty

"Which of these is the focus of Health Cloud? ""Streamline revenue cycle operations for healthcare systems Provide clinical guidance for organizations to make medical decisions Improve HLS experience by engaging with patients, providers, and customers Provide a system of record for patient health data"""

Improve HLS experience by engaging with patients, providers, and customers

"Which existing Salesforce product does Health Cloud replace? ""Sales Cloud Service Cloud Both Sales and Service Cloud It does not replace, but extends both Sales and Service Cloud"""

It does not replace, but extends both Sales and Service Cloud

"To distribute and sell applications to customers, ISVs are required to use which of the following: ""Unmanaged Packages Both are acceptable Managed Packages Neither are required"""

Managed Packages

"A Salesforce Admin is planning to implement Person Accounts to create a 360 degree view of the patient at their customer. Which of the following statements are true for Person Accounts? (Select all that apply) A Person Account is made up of a Household Record and a Contact Record A Person Account is displayed to users as a single record that has both Account and Contact fields Person Account = Contact Person Accounts need to be turned on for your org by Support Once Person Accounts are enabled in a Salesforce Org, they can't be disabled"

"A Person Account is displayed to users as a single record that has both Account and Contact fields Person Accounts need to be turned on for your org by Support Once Person Accounts are enabled in a Salesforce Org, they can't be disabled"

"Which object is a junction object in the clinical data model? ""A.ClinicalEncounterDiagnosis B.HealthcareProvider C.MedicationRequest D.ClinicalEncounterProvider E.A and B F.A and D"""

"A.ClinicalEncounterDiagnosis D.ClinicalEncounterProvider F.A and D"

"Identify the added functionalities that Health Cloud offers to drive interoperability. ""A.Health Cloud offers application solutions that integrate with external systems with the help of OmniStudio. B.Health Cloud partners with MuleSoft to provide integration templates, connectors, and APIs. C.Health Cloud offers OmniStudio that sits at the backend and stores data by a process called data virtualization. D.B and C E.A and B"""

"A.Health Cloud offers application solutions that integrate with external systems with the help of OmniStudio. B.Health Cloud partners with MuleSoft to provide integration templates, connectors, and APIs. E.A and B"

"Why is it important to keep patients' health information safe? ""A.If patients don't trust that their health data is safe, they might withhold important information from their physicians and case managers. B.If health data is disclosed to people who don't need to know it, patients can be stigmatized, embarrassed, or discriminated against. C.If patients don't trust that their health data is safe, they might stop sharing status updates on social media. D.A and B E.B and C"""

"A.If patients don't trust that their health data is safe, they might withhold important information from their physicians and case managers. B.If health data is disclosed to people who don't need to know it, patients can be stigmatized, embarrassed, or discriminated against. D.A and B "

"Which of these Lightning components display information about patients or members within a healthcare organization? ""A.Patient Card for Health Cloud B.Chatter Feed C.Patient Detail for Health Cloud D.A, B, and C E.A and C"""

"A.Patient Card for Health Cloud C.Patient Detail for Health Cloud E.A and C"

"How are care plan templates beneficial? ""A.They provide integrated care for the patients. B.They provide personalized care for the patient. C.They lead to faster readmission. D.A and B E.B and C"""

"A.They provide integrated care for the patients. B.They provide personalized care for the patient. D.A and B "

"What do healthcare workers use patient lists for? ""A.To list patients with shared protocols B.To list chores for their patients C.To list patients with shared conditions D.A and B E.A and C"""

"A.To list patients with shared protocols C.To list patients with shared conditions E.A and C"

"Who can use the Health Cloud utilization management feature? ""A.UM clinicians at the payer organization B.Healthcare providers C.Medical device companies D.A and B E.B and C"""

"A.UM clinicians at the payer organization B.Healthcare providers D.A and B "

"Which of these is a component of a FHIR resource? ""A.URL B.Data type C.z segments D.A and B E.B and C"""

"A.URL B.Data type D.A and B "

"Which document markup standard specifies the structure and semantics of clinical documents for the purpose of exchange between healthcare providers and patients? ""A.Observation Results (ORU) B.Clinical Document Architecture (CDA) C.Admission, Discharge, Transfer (ADT) D.Fast Health Interoperability Resources (FHIR)"""

"B.Clinical Document Architecture (CDA) "

"What is the difference between integration and interoperability? ""A.Integration provides the context of information, and interoperability refers to a pathway to share information. B.Integration is an industry concept, and interoperability is a Salesforce concept. C.Integration brings together different systems without context, and interoperability provides context to data. D.Integration provides context to data, and interoperability brings together different systems but does not carry context."""

"C.Integration brings together different systems without context, and interoperability provides context to data. "

"With regards to ISV design considerations, HC Dependent packages include? ""Custom functionality that overlaps with Health Cloud Direct references to Health Cloud custom objects or fields Usage of standard objects is consistent with Health Cloud Custom data that overlaps with Health Cloud"""

"Direct references to Health Cloud custom objects or fields "

"For all new Health Cloud implementations, Salesforce advises that patients and members should be modeled using which of the following? Traditional Account-Contact Individual Person Accounts Individual or Person Accounts Any of these are fine"

"Person Accounts "

"Health Cloud is an extension of which core clouds? (Select all that apply) ""Service Cloud Marketing Cloud Sales Cloud Commerce Cloud FS Cloud"""

"Service Cloud Sales Cloud"

"Health Cloud trial orgs are not intended for development and expire after _________ 30 days 60 days 90 days 365 days"

30 days

"The HL7 ADT Connector in Health Cloud is appropriate for which of the following message volume? "">10,001 max messages per hour <1,000 max messages per hour 1,001 - 5,000 max messages per hour 5,000 - 10,0000 max messages per hour"""

<1,000 max messages per hour

"Which object would a healthcare provider leverage to store data for patients' smartwatches for display within Remote Monitoring Charts? ""A. Care Observations B. Clinical Encounters C. Identifiers D. Diagnostic Summary"""

A. Care Observations

"Patient Charles Green has a son named Peter. What relationship would you use to associate Peter to the Green household? ""A.Account Contact relationship record B.Contact-Contact relationship record C.Account-Account relationship record D.A and B"""

A.Account Contact relationship record

"Where would you ideally see a relationship card that shows the affiliations of a provider facility? ""A.Accounts page B.Contacts page C.Both the Accounts and the Contacts pages D.Related lists"""

A.Accounts page

"Which objects can you add to the timeline? ""A.Any object related to the Account object B.Any object that has a date field C.Any standard object D.Any custom object"""

A.Any object related to the Account object

"Carol also holds a certification in geriatric physical therapy. What object would store this information? ""A.Board Certification B.Healthcare Practitioner Facility C.Healthcare Practitioner Specialty D.Healthcare Facility Network"""

A.Board Certification

"Which data model leverages external objects to import and synchronize potentially large numbers of claim records into Salesforce? ""A.Claims B.Care Observations C.Clinical Service Requests D.Member Plan"""

A.Claims

"Which clinical entity represents findings, interpretations, and summaries of tests performed on patients? ""A.Diagnostic Summary B.Clinical Encounter C.Care Observation D.Patient Medical Procedure"""

A.Diagnostic Summary

"Which add-on package contains an app with the record types, page layouts, and other metadata to support utilization management? ""A.Health Cloud Care Request Extensions B.Health Cloud App Template for Patients C.Health Cloud Reports for Patient Referral Management D.Health Cloud Unmanaged Package Extension"""

A.Health Cloud Care Request Extensions

"Which Page Layout should Nandini, the Salesforce admin at Astha Naik Polyclinic, use to display the "Priority" field in the Task object? ""A.Health Task Layout B.Task Layout C.Task Page Layout D.Problem Layout"""

A.Health Task Layout

"An administrator wants to set up the ability to see a provider's specialty at a given facility. Which combination of objects would show these relationships? ""A.Healthcare Practitioner Facility and Care Provider Facility Specialty B.Care Taxonomy and Healthcare Provider Taxonomy C.Healthcare Provider and Healthcare Practitioner Facility D.Care Specialty and Healthcare Provider"""

A.Healthcare Practitioner Facility and Care Provider Facility Specialty

"Which solution includes prebuilt APIs, connectors, implementation templates, and a prescriptive end-to-end reference architecture to enable EHR connectivity and power a Patient 360 from any EHR into Health Cloud using HL7 V2 or FHIR standards? ""A.MuleSoft Accelerator for Healthcare B.Specialty Vendors C.Tableau CRM for Healthcare D.Shield"""

A.MuleSoft Accelerator for Healthcare

"Which object associates Charles Green with Get Cloudy Consulting's US Employee Purchaser Group? ""Account Contact Relation Person Account Account B and C"""

Account Contact Relation

"For Person Account Records wanting to use the timeline view and other functionality, Health Cloud expects that all of your custom objets associated to the patient are associated to the account via which of the following? ""Account lookup Contact lookup Account or Contact lookup Health Cloud does not support the use of custom objects"""

Account lookup

"For all other types of ""person"" entities, such as Caregivers or B2B Sales contacts, you should use which of the following model(s)? ""Traditional Account-Contact Person Account Individual Account-Contact and Person Account Account-Contact and Individual"""

Account-Contact and Person Account

"The AppExchange contains: ""Certified expertise Intelligent recommendations Ready-to-install solutions Guided learning paths All of these"""

All of these

"What are common pathways in working/integrating with EMRs? ""All of these Cerner HealtheIntent None of these Bring Your Own Integration Engine Redox"""

All of these

"Which of the following steps are required when setting up a Health Cloud org? Enable required org features, such as Person Accounts and Shared Contacts Install the Health Cloud Managed Package Assign the Health Cloud PSL and Health Cloud Platform PSL to each user Configure the Managed Package to leverage Person Accounts All of these"

All of these

"Health Cloud is a Managed Package that includes which of the following? ""Specific objects for Healthcare use cases Lightning Components Apex Triggers All of these choices"""

All of these choices

"How many ways can Task fields be grouped in the All Care Plans tab? ""A.5 B.6 C.0, task fields cannot be grouped D.7"""

B.6

"What's a Data Use Purpose tab? ""A.A tab that contains data of every patient to be registered. B.A tab for all the forms that are associated with a care program. C.A tab that stores information that is not associated with care programs. D.A tab that has forms of different care programs."""

B.A tab for all the forms that are associated with a care program.

"GoodHealth wants to start a campaign to encourage patients to exercise. Which object would they use to associate this campaign with the Pain Management program? ""A.Care Program Enrollee B.Care Program Campaign C.Survey D.Care Program Goal"""

B.Care Program Campaign

"What should you do when a customer opts out of sharing information with third parties? ""A.Delete information in the Phone and Mobile fields for lead, account, and contact records, but store it elsewhere. B.Comply with customer requests to opt out of sharing their personal information with third parties. C.Do not set an expiration date for the participant's consent. D.Keep calling the customer until they change their mind."""

B.Comply with customer requests to opt out of sharing their personal information with third parties.

"Charles has a caregiver named Steve Bowman. What relationship would you use to associate Charles with his caregiver Steve. ""A.Account Contact relationship record B.Contact-Contact relationship record C.Account-Account relationship record D.A and B"""

B.Contact-Contact relationship record

"How do you install the Health Cloud package in your org? ""A.Find the package on AppExchange and click Get It Now. B.Get the package URL from your contract, log in, and click Install. C.Search for Health Cloud in Setup, then click Enable. D.Search for Package Manager in Setup, then click New to create a package."""

B.Get the package URL from your contract, log in, and click Install.

"How does consent management help care coordinators and case managers? ""A.It gets permissions from customers to share their information. B.It helps determine the best way to comply with the data protection and privacy regulations that apply to their company. C.It's a process that asks customers to share information regardless of their consent. D.It's a process to gather personal information to use as you please."""

B.It helps determine the best way to comply with the data protection and privacy regulations that apply to their company.

"A Health Cloud Administrator receives an error message when trying to access the Utilization Management App. Which permission sets should the Health Cloud Administrator ensure are set? ""A.Social Determinants and Member Services Permission Set B.Member Services and Utilization Management Permission Set C.Utilization Management and Health Cloud Foundation Permisson Set D.Health Cloud Foundation and Social Determinants of Health Permission Set"""

B.Member Services and Utilization Management Permission Set

"Where do you create a cross object relationship in Health Cloud? ""A.On the patient timeline B.On the Admin home page C.On the Patient Navigation menu D.On the object record where the relationship originates"""

B.On the Admin home page

"Which feature would you use to create custom relationship cards? ""A.Relationship Card B.Relationship Card Type Manager C.Provider Relationship Card D.Card Types"""

B.Relationship Card Type Manager

"Which Salesforce product allows encryption of Protected Health Information (PHI) data at rest to enhance Health Cloud? ""A.Health Cloud B.Shield C.Service Cloud D.Tableau CRM"""

B.Shield

"Which format is acceptable for intelligent document automation uploads? ""A. .CSV B. MP4 C. .PNG D. .DOC"""

C. .PNG

"Which of these gives a true 360-degree view of the member? ""A.Care request settings B.Create Care Request component C.Care request details D.Care request configuration"""

C.Care request details

"Which object in the Health Cloud data model helps with sales compliance via sales agreements? ""A.Contracts B.Opportunities C.Orders D.Forecasts"""

C.Orders

"What is the latest FHIR model aligned to Health Cloud? ""A.V1 B.V3 C.V4 D.V5"""

C.V4

"Which objects show us which treatment was applied to which condition? ""Member Plan and Claim Diagnosis Claim Line and Claim Diagnosis Claim Line and Member Plan Member Plan and Coverage Benefit"""

Claim Line and Claim Diagnosis

"What size are the icons on the health timeline? ""A.Any size you choose B.1-inch square C.10 X 10 pixels D.12 x 12 pixels"""

D.12 x 12 pixels

"Which object associates Charles Green with the GoodHealth Pain Management Program? ""A.Survey B.Campaign C.Care Program Goal D.Care Program Enrollee"""

D.Care Program Enrollee

"Which object consolidates all the details of the care request? ""A.Healthcare Diagnosis B.Healthcare Procedure C.Contact D.Care Request"""

D.Care Request

"How do you add translations of field labels to the patient card? ""A.Use the Translation Workbench. B.Create an additional field in the patient card configuration for each additional language. C.Add a comma-separated list of labels to the card configuration record D.Clone the original configuration record and put the translated text in the cloned record."""

D.Clone the original configuration record and put the translated text in the cloned record.

"The Health Cloud Clinical Data Model is aligned with which healthcare standard? ""A.HIPAA B.SNOMED C.ICD-10 D.FHIR"""

D.FHIR

"What is a consideration for Health Cloud Code Set management? ""A.Health Cloud does not provide a Code Sets data model. B.Health Cloud provides a Code Sets data model that is pre-integrated to authoritative sources to ensure the latest code sets are always available. C.Health Cloud provides a Code Sets data model that is pre-populated with industry-standard procedure and diagnostic code sets. D.Health Cloud provides a Code Sets data model that must be populated from an external source."""

D.Health Cloud provides a Code Sets data model that must be populated from an external source.

"Which objects does the Health Cloud data model leverage to track patient referrals? ""A.Care Program Enrollee B.Care Requests C.Cases D.Lead"""

D.Lead

"True or false: A problem can nest under a goal. "

FALSE

True or False - The Health Cloud product contains a native FHIR interface for integration

FALSE

"Salesforce recommends parsing HL7v2 messages using: Custom Apex Web Services Middleware outside of Salesforce (Mulesoft, Redox, J2Interactive) HL7v2 ADT connector Salesforce Platform Events API"

Middleware outside of Salesforce (Mulesoft, Redox, J2Interactive)

"Health Cloud was introduced to provide a standardized set of functionality for the broad healthcare industry, providing 3 key benefits. Which of the following is not a key benefit of Health Cloud? ""Eliminate the need to completely structure custom functionality for themselves. Take advantage of Salesforce's 3 yearly releases that enhance HC functionality. Replace the need for a separate Electronic Health Record System. Benefit from our extended Partner ecosystem"""

Replace the need for a separate Electronic Health Record System.

"Packages leveraging the Claims data model (part of Payer functionality) require: ""Marketing Cloud Distribute Licenses None of these Salesforce Connect Licenses Einstein Analytics Licenses"""

Salesforce Connect Licenses

"Which of the following best describes what a Person Account is used for? ""Modeling people in organizations Using two records (account & contact) to present a person as one single record Linking One Account record to One Contact Record A Person Account and Individual Account are one in the same"""

Using two records (account & contact) to present a person as one single record