Schwalbe Chapter 10

Which of the following addresses where the project stands in terms of meeting scope, time, and cost goals?

a. Status reports

According to a 2014 article in the International Journal of Business and Social Science:

a. Team work and listening are two of the most important non-technical skills.

The main goal of _______ communications is to ensure the optimal flow of information throughout the entire project life cycle.

a. controlling

Improving a company's ability to communicate often requires a(n) ___________ change.

a. cultural

_______ are journals on the web that allow users to write entries, respond to another poster's comments, create link, upload pictures, and post comments to journal entries.

b. Blogs

_______ visually show tasks that need to be done, are in progress or are completed.

b. Kanban boards

Which of the following includes reflections on whether project goals were met, whether or not the project was successful, causes of variances or personal words of wisdom based on team member experiences?

b. Lessons-learned report

__________ describe what the project team has accomplished during a certain period.

b. Progress reports

What term describes information that is sent to recipients at their request via websites, bulletin boards, e-learning, blogs, wikis and other means?

b. Pull communications

Because communication is so important on projects, every project should include a(n) __________, which is a document that guides project communications.

b. communications management plan

Project managers say they spend as much as ________ of their time communicating.

c. 90 percent

Which of the following is a guideline to help improve time spent at meetings?

c. Determine if a meeting can be avoided.

____________ involves creating, distributing, storing, retrieving, and disposing of project communications.

c. Managing communications

___________ keeps stakeholders informed about resources are being used to achieve project objectives.

c. Performance reporting

___________ enables an organization to share knowledge immediately and consistently to improve communications and decision making, eliminate redundancies, and take advantage of best practices for project management.

c. Project collaboration

When using collaborative tools for a project team:

c. develop a logical structure for organizing and filing shared documents.

Which of the following is a guideline that will help you use email more effectively?

d. Limit the contents of the email to one main subject.

Generally strong thinkers want to know the logic behind information while _______ people likely want to know how the information affects both them and other people personally.

d. feeling

The __________ serves as a good starting point for managing communications.

d. stakeholder communications analysis

If a team of three people are working together on one particular project task, they have three communications channels. If you add three more people to their team, you would have __________ communications channels.

d. twelve