scm final quiz questions for review

Which global facility type is focused on product development and engineering for products that they manufacture?

Contributor factory

Which warehousing process is considered a Lean concept because it eliminates the need to store inventory, and reduces transportation

Cross docking warehousing

The concept of predicting the net profit which could be attributed to the entire future relationship with a specific customer is known as?

Customer Lifetime Value

The release of technology (or the source code for technology) which is subject to Export Administration Regulations, to a foreign national (i.e., non-US citizen) located within the United States, is known as?

Deemed export

Which one of the following is NOT a Quality of Life issue used to help make global location decisions?

Infrastructure (e.g., roads, ports, utilities, institutions, etc.)

What is the term for the use of multiple modes of transportation to execute a single transport shipment?

Intermodal

Which of the following is NOT consistent with a decentralized warehousing system?

Lower total operating costs

If the demand for the service exceeds the capacity of the service operation to perform the service, the alternatives include all of the following EXCEPT?

Make service workers wait for the customers

What type of warehouse network strategy would you be using if you positioned your warehouses close to customers to maximize distribution services and improve delivery?

Market Positioned

Which type of queueing system can be described as being formed virtually using technology?

Mobile queue

A customer joins one of several available lines at a typical fast-food restaurant where there are several counter staff members ready to take orders, supported by a common kitchen staff preparing the food. What type of Queuing System is being used at this restaurant?

Multiple Channel, Multiple Phase, Multiple Servers acting in Parallel

Which global facility type describes a factory set-up primarily to produce products at a low cost with minimal technical and managerial resources?

Offshore factory

Which global facility type is set up in an area with an abundance of advance suppliers, competitors, and research facilities?

Outpost factory

When a customer takes their automobile to a car wash, the car wash provides state utility to the vehicle

True

Which one of the following is NOT a Global Location Decision Factor

Franchising

Penalties for international trade violations can be substantial. Which of the following is NOT a typical penalty for these types of violations?

Capital Punishment

Customer Service is?

All of the above answer choices are correct (A Performance Measure, a philosophy, and an activity)

Which one of the following is NOT a Sales Force Automation tool?

Call center management

Which one of the following is NOT an activity typically performed by a company's call center?

Determining inventory levels of critical products.

Which of the following is NOT one of the four primary activities of Service Response Logistics?

Facilitating goods

A small LTL shipment that originates on a truck in Los Angeles and is moved to Phoenix where it is unloaded and put onto another truck for final shipment to Denver would be considered an intermodal shipment since it utilizes more than one vehicle during shipment

False

Companies should adopt a Customer Relationship Management (CRM) strategy for every customer

False

Explicit services involve such aspects as the attitude of the servers, atmosphere, waiting time, and convenience, as well as other similar aspects

False

The transportation industry continues to be heavily regulated to protect consumers from monopoly pricing, provide safety, and hold carriers liable for their actions

False

If a company wanted to import materials duty-free, for use in the production of their end items, and then export them to other countries, they would most likely utilize?

Foreign trade zone

What is the common name of the warehouse network that is configured with a centralized warehouse which holds most of the inventory linked to a series of smaller geographically dispersed warehouses which hold only a small amount of inventory to support their local area in the immediate time frame?

Hub and spoke

The owner or purchaser of imported goods is known as the . . . ?

Importer of Record

Sales Force Automation tools are used for documenting field sales activities, communications with the home office, and retrieving sales history. Which one of the following is NOT one of those tools?

Queuing System Management

The number of customers per day an organization's service delivery system is designed to serve within a certain time frame, is referred to as?

Service capacity

Which one of the following is NOT one of the Five Dimensions of Service Quality?

Serviceability

Which transportation mode has the most accessibility?

Truck

A service bundle includes explicit services, facilities and equipment, facilitating goods, and implicit services

True

Break-Bulk is the term used to describe when a warehouse receives a single large shipment and then separates that shipment into individual deliveries going to multiple destinations.

True

Consolidation is the term used to describe when a warehouse operation receives products from different plants or suppliers, stores them, and then combines them with similar shipments from other plants or suppliers for further distribution.

True

Customer Relationship Management includes such key tools and components as, customer segmentation, target marketing, and personalized customer communications.

True

Finding a new customer costs 5-10 times as much as keeping an existing customer

True

Some of the way's customers evaluate the customer service capabilities of an organization are through their experiences with human response call centers, automated response call centers, and consumer web sites

True

The Weighted-Factor Rating Model is one of the methods used to compare the attractiveness of several global locations along a number of quantitative and qualitative dimensions.

True

The length of time that customers are willing to wait for service before leaving, or before lowering their perception of the quality of the service company is directly related to the effectiveness of the queueing system being used by the service company to manage customers.

True

Through the use permission marketing programs, customers are allowed to select the type of communications companies can make with them, and even choose to be completely eliminated from both e-mail and traditional mailing lists

True