ServiceNow Application Developer Certification

Credentials for Team Development access

-Access to the Team Development application -Right to register a remote instance -Right to push changes to the parent instance from the developer instance -Right to compare to a registered remote instance -Access to the Code Review Requests module

Runtime Access tracking

-Allows administrators to manage script access to application resources be creating a list of script operations and targets that the system authorizes to run -Options: None, Tracking, Enforcing

Link type

-Assessment -Content Page -Documentation Link -Homepage -HTML -List Filter -List of Records -Map Page -New Record -Run a Report -Script -Search Screen -Separator -Single Record -Survey -Timeline -URL

Display

-Business Rules execute their logic when a form loads and a record is loaded from the database -Processed when a user requests a record form -Primary objective is to use a shared scratchpad object, g_scratchpad, which is also sent to the client as part of the form.

Start from an existing service

-Convert an existing service to an application if service creator is active -You may want to convert successful services into full application to utilize application features like contextual security, data or UI Policies, UI actions, and auditing

Start from global

-Create an application in the global scope -Required role: admin -Set the system property glide.app.creator.global to true

Create a custom application

-Create an application with UI and data elements -Good for applications that require UI elements and tables

Start from scratch

-Create an empty application -Good for application that only use one configuration record, such as workflow or script-based application

Start from a template

-Create service management application -Good for applications that need to track the status of requests or task-driven records

Captured in Update Set

-Customization -Tables & Fields -Reports -Workflows -Forms

Good fit for ServiceNow

-Data can be modeled in a relational database -Extensive use of forms to interact with data -Needs reporting -Needs workflow to manage processes

Bad fit for ServiceNow

-Data is unstructured such as audio or video -Requires "as-is" use of low level programmatic libraries -Multiplayer games or apps that need a game engine -No process flow through application

Not Captured in Update set

-Data, New Records -Configuration Items -Schedules -Users -Groups

ServiceNow Best Practices for Update Sets

-Do not delete update sets, if an update set is deleted, any updated record maybe overwritten in the next update -Do not include the system_id field from the ldap_server_config record in an update set, this points to the wrong system_id for the target instance and does not work -Do not back out the Default update set, causes damage to the system -Never change the Update Set field value in a Customer Update record -Do not mark an update set as Complete until it is ready to migrate. Once complete, do not change it back to "In progress". -Do not manually merge updates into an update set, always use the Merge Update Set module -If a committed update set has a problem in the test instance, build the fix in another update set in the development instance -Always preview an update set before committing it -Set completed update set on the production instance to "Ignore" -Keep a to-do list of manual changes and data loads that need to be completed after an update set is applied -Do not make too many changes at one time, verify that the correct changes have been made incrementally

Operations

-Import from Source Control -Link to Source Control -Edit Repository Configuration -Apply Remote Changes -Commit Changes -Stash Local Changes -Switch Branch -Create Branch -Create Tag -Manage Stashes -Create Repository: -Create credentials: -Grant Access to Repository

Client-side debugging & UI Policies debugging

-JavaScript Log and jslog() -Field Watcher -Try/catch -Debugging tools built into web browsers (browser dependent)

Sharing methods

-Publish internally to company instances -Publish to the ServiceNow Store -Publish to an Update Set -Push to team development instances

Cross-scope privilege record

-Runtime access tracking uses __________________________ to determine which script operations and targets the system allows to run -System creates this when: Runtime Tracking is set to "Tracking" or "Enforcing"

Application Creation options

-Start from scratch -Create a custom application -Start from a template -Start from an existing service -Start from global

Code Review Workflow

-Starts when changes are pushed to the parent instance -Verifies that the code review property is active on the parent instance -Sets the stage of changes requiring approval to Awaiting Code review -Notifies the Team Development Code Reviewers group to review the pushed changes -Loads approved changes or set the stage to Code Changes Rejected

Application

A collection of files and data that deliver a service and manage business processes

Update Set

A group of configuration changes that can be moved from one instance to another

Fields

A list of all fields from the selected table that are not already part of the form layout

Field Types

A list of data types that can be used to create new table fields. The Form Layout is used to create and edit fields, sections, and annotations

Update Set

Allows administrators to group a series of changes into a named set and then move them as a unit to other systems for testing or deployment

Source Control Integration

Allows application developers to integrate with GIT source control repository to save and manage multiple versions of a sub-production instance

Application List

Allows application developers to view and select applications

Application Picker

Allows application developers to view and select the application where their changes apply

update set

An ___________ is an XML file that contains: -A set of record details that uniquely identify the update set -A list of configuration changes -A state that determines whether another instance can retrieve and apply configuration changes

Async

Business Rules execute asynchronously

Before

Business Rules execute their logic before a database operation occurs

After

Business Rules execute their logic immediately after a database operation occurs and before the resulting form is rendered for the user

Private

By default, all custom applications have a ________ scope that uniquely identifies them and their associated artifact with a namespace identifier

UI Policy Scripts

Client-side API to execute script logic based on whether the UI Policy conditions tests true or false

UI Policy Actions

Client-side logic in a UI Policy used to set three field attributes: -Mandatory -Visible -Read-Only

UI Policies

Client-side logic which governs form and form field behavior. Unlike Client Scripts, UI Policies do not always require scripting

Fields, Field Types

Components of the Field Navigator

Access to the Team Development application

Credential: A user with the admin role on the instance you are accessing

Right to register a remote instance

Credential: One of the following -A user with the admin role on the instance you are registering -A user with the teamdev_user role on the instance you are registering

Access to the Code Review Requests module

Credential: One of the following -A user with the admin role on the parent instance -A user with the teamdev_code_reviewer role on the parent instance

Right to push changes to the parent instance from the developer instance

Credential: One of the following -A user with the admin role on the parent instance -A user with the teamdev_user role on the parent instance

Right to compare to a registered remote instance

Credential: One of the following -A user with the admin role on the registered development instance -A user with the teamdev_user role on the registered development instance

DO NOT

Developers DO/DO NOT create application file records directly from the Application File table

exclusion policy

Developers can create an _____________ to prevent pushes or pulls to particular instances in the team development hierarchy

Form Designer

Drag and drop interface used to: -Create form layouts -Create form views -Create and delete form sections -Add fields to tables

Embedded lists

Form element: Allows for editing related lists without having to navigate away from the form. Changes are saved when the form is saved.

Response time indicator

Form element: Appears at the bottom of some forms to indicate the processing time required to display the form.

Related lists

Form element: Displays records in other tables that have relationships to the current record.

Related links

Form element: Provides access to additional functions based on record type and system setup. Administrators can add related links to form using UI actions.

Form Header

Form element: Provides navigation tools and actions related to the record

Sections

Form element: Stores specific data about the record

Application Repository

Good for: -Installing and updating apps on all company instances -Automatically managing applications update sets -Restricting access to applications to the same company -Deploying completed applications to end users Future considerations -Consider publishing to ServiceNow Store -Allow installation of and update to latest version only -Use Update Sets to store prior application versions

Team Development

Good for: -Providing change management across multiple instances -Allowing multiple developers to work on applications -Organizations that have access to several sub-production instances Future considerations -Works best when each development team has access to a dedicated development instance -Requires developers to manually merge colliding changes -Works only for instances owned by the same organization

Update Sets

Good for: -Storing changes to a baseline or installed app -Storing and applying a particular version of an pp -Producing a file for export Future Considerations: -Manually create update sets to store a particular application version -Use update sets to deploy patches or changes to installed apps

$m.do

How to get to the mobile version of the application

source control

Linking to an application to ___________ allows application developers on sub production instance to: -Import applications from a GIT repository -Pull and apply changes from a GIT repository -Commit all local changes on a instance to a GIT repository -Create tags to permanently link to a given version of an application -Create branches to maintain multiple versions of an application simultaneously

Module

Links available to display within application menu

Report types

List Line Column Area Spline Bar Pareto Histogram Pie Donuts and semi-donuts Speedometer Dial Pivot Multilevel pivot tables Heatmap Map Bubble Pivot table Funnel Calendar Pyramid Box Trend Control Trendbox Single score

Studio

Made up of: -Header -Application Explorer -Content Frame -Status Bar

Code Review Workflow

Notifications are sent out by the ______________ to the reviewers group when: -A push requires code review -A user cancels a push

Active

Option in the configuration that controls whether the script is enabled. Inactive scripts do not execute.

Application Scope

Protects applications by identifying and restricting access to application files and data

Team Dashboard

Provides a central place to manage all Team Development activities on your development instance

Team Development

Provides the following features: -Branching operations, including pushing and pulling record versions between instances -The ability to compare a development instance to other development instances -A central dashboard for all Team Development activities

Script API, Web Services

Runtime access points

Columns, Controls, Application Access

Sections of the configuration for Table

Business Rules

Server-logic which execute when database records are queried, updated, inserted, or deleted

Global Scope

Special application scope that identifies applications developed prior to application scoping or applications intended to be accessible to all other global applications

Team Development

Supports parallel development on multiple, sub-production ServiceNow instances

code review

Team Development administrators can require that pushes undergo ___________ before accepting pushes

Before, After, Async, Display

The "When" options for Business Rules:

onLoad, onChange, onSubmit, onCellEdit

The Client Script Types:

All application scope, This application scope

The application Access settings for a table are:

Extensible

The option in Table configuration that allows this table to be extended from

control, oldValue, newValue, isLoading, isTemplate

The parameters for the onChange function

contextual

The platform is a ____________ development environment that displays the currently selected application, identifies the scope of every application artifact, and prevent any changes that violate the access settings for an application

special handlers

Things tracked with _____________: -Workflows -Form sections -Lists -Related lists -Choice lists -System dictionary entries -Field labels

Team Development instance hierarchy, grant access rights

To enable parallel development on multiple sub-production instances, administrators can set up the __________ and __________ for developers

Field Watcher

Tracks and displays information about actions ServiceNow performs on a form field

True

True//False: An application owns its tables and determine whether other application can access resources from them

False

True//False: Assume an application scope, sn_my_app, exists. Scripts from other application scopes can never delete records from tables in the sn_my_app scope.

False

True//False: More than one update set can be the default set for any application scope

False

True//False: Removing a field from a form using the Form Designer deletes the field from the database table.

False

True//False: ServiceNow is good for media streaming

False

True//False: ServiceNow is good for real-time data delivery and update form external sources

False (uses version records)

True//False: Team Development uses Git to manage versions

True

True//False: Update sets track customizations where the table has an "update_synch" dictionary attribute

-Business Rules -Script Includes

Two types of server-side scripts:

Condition Field

Used to specify when the Business Rule script should execute

code review

When enabled, pushing a change to the parent instance triggers the ____________ workflow

Auto Map Matching Fields

Which utility is used to determine if field names in an Import Set match the field names on the target table when importing data into ServiceNow?

Global Scope

________ applications can bypass scope protections, allowing them to: -Read records -Run API requests -Create Configuration records

Local Changes

_________ table tracks which customized record have current versions that exist on the development instance but not on the parent instance

Business Rules

_____________ often use the current and previous objects in their script logic

GlideForm (g_form) Class

______________ client-side API provides methods for managing form and form fields including methods to: -Retrieve a field value on a form -Hide a field -Make a field read-only -Write a message on a form or a field -Add fields to a choice list

Pull

_______________ Exceptions for Team Development: -Matched an exclusion policy -Private properties -Collisions -Previously resolved collisions -Skipped

GlideUser (g_user) Class

_________________ API provides methods and non-method properties for finding information about the currently logged in user and their roles

Application Access Settings

____________________ is similar to ACLs in that it allow you to restrict access to certain resources, but instead of restricting tables and records from users - they restrict application resources from other applications

Link type

_________________field on the Module form specifies what type of link the module opens.

Yes

g_user.hasRole('x_foo_app_user'), does this return true for the admin role?