SHRM-CP ASSESSMENT - Practice Questions

Repeat back what the stakeholder has said to you in a different way.

According to the sender-receiver communication model (the basic communication model), what is appropriate feedback to a message from a stakeholder who expresses disagreement in a meeting with something you have said?

Design -The design phase identifies the behaviors participants will practice at the end of the program.

An HR director has been assigned to develop a program to support the opening of new retail stores. Which step in the ADDIE process identifies the behavioral results of the program?

Weighted mean A weighted mean is more informative because it can take into account different costs of living in each location. A weighted mean in this case would divide the sum of salaries at each location multiplied by the cost-of-living factor for that location by the number of sites.

An HR specialist is analyzing salary survey data for the same position across multiple, similarly sized locations to produce an average salary. Which measure will be most useful?

Succession planning Organizational success often depends on contributions from employees of all ages and the open sharing of knowledge and experience that will help prepare future organizational leaders. Succession planning can promote productive relationships, employee motivation, collaboration, and leadership development.

An organization has four generations working side-by-side in the workplace. Which practice could alleviate management concerns that intergenerational tensions and a lack of camaraderie could undermine organizational success?

The standards enable comparison of different organizations' CSR performance.

How does an organization's adoption of the Global Reporting Initiative Standards for reporting corporate social responsibility (CSR) performance benefit HR?

Replacement planning ensures the continuity of business operations; succession planning provides deep bench strength throughout the organization.

How does replacement planning differ from succession planning?

Advise the supervisor not to engage in gossip.

In a conversation outside of work, an accounts payable supervisor shares with an HR professional secondhand reports about another employee's marital problems. Which approach should the HR professional take?

Measure taken to reduce the probability or severity of a threat

In terms of risk management, what is a risk control?

Talk with members of the organization to better understand ethical challenges and compliance requirements. -Because a code of conduct must address the risks and compliance requirements specific to an organization, it is a good practice to include discussions with a broad representation of the organization's members before drafting a code

Which is a good practice for implementing a code of conduct?

Does not preclude litigation ADR does not prevent disputes from winding up in court or in formal arbitration, but it can result in fewer cases going to trial.

Which is an essential aspect of alternative dispute resolution (ADR)?

Functional organization -A functional organization is organized according to a linear process, for example, design, supplies, procurement, manufacturing, sales and marketing, distribution, and customer service.

Which organizational structure is best described as being divided according to a linear process?

Comparing the outcome of strategic initiatives to outlined metrics

Which task is vital when assessing strategic objectives?

Involve business leaders to get feedback on and finalize the strategy for distributing the smartphones and training employees.

Which action should the human resource director take to create shared ownership and accountability with business leaders for the smartphone change's success?

Deciding on the organization's mission -This phase of the process is dedicated to the development of a mission statement, vision, and values, which guide the rest of the strategic planning process and the activities to come.

Which action would an organization take during the strategy formulation phase?

Requirements for highly specialized skills -An essential job function is one that is performed regularly and requires highly specialized skills or expertise, and, in many cases, the reason the job exists is to perform the function. Nonessential functions typically can be performed by many different people, and, if not completed, there are often minimal consequences.

Which characteristic typically distinguishes a job function as essential?

Transactional Transactional engagement can be seen as undesirable because it is associated with negative well-being outcomes. By contrast, employees not only behaving in an engaged way but also thinking and feeling engaged is associated with positive well-being outcomes.

Which classification of employee engagement is demonstrated by working long hours and responding positively to engagement surveys but not feeling engaged?

Meet with managers of the most tenured employees first to ensure that shielding of tenured employees from accountability is not an ongoing practice. -The HR generalist needs to ensure that tenured employees are not being given a level of protection that newer employees may not be receiving. Additionally, this allows the HR generalist to review with current managers how to effectively hold employees accountable. This option also allows the HR generalist to reset expectations with all managers over time, ensuring that there is consistency.

The HR generalist realizes that there is the potential for other employees to have been shielded from accountability. Which action should the HR generalist take to ensure that all employees are being treated equally?

Further analyze exit interview information for details about training deficiencies.

The consultant agrees that turnover needs to be addressed quickly. Which are the initial actions they should take to determine the root cause?

Demand analysis Demand analysis forecasts an organization's future workforce composition and considers the number of employees and the skills required to meet organizational goals.

The determination that 20 new employees are needed to achieve the organizational strategy for growth in global markets is included in which phase of the workforce analysis process?

Organizational, external, internal, and personality

To encourage a move away from identity groups to a more conceptual perspective of diversity, Gardenswartz and Rowe discuss which four dimensions of diversity?

When trying to understand the organization's current pay competitiveness and where it needs to be -In order to make data sources consistent with one another, aging of data is needed. Aging data from surveys and comparing it to where the organization is allows an understanding of how close you are to your compensation philosophy (lag, match, or lead) for the organization's salary structure.

Under which circumstances would it be important for an HR manager to age data?

The overlapping area of the triple bottom line perspectives -The sustainability sweet spot includes actions that satisfy all three of the needs in the triple bottom line: benefits to the environment (or planet); employees, customers, or neighbors (people); and the organization's financial health (profit).

What is meant by the sustainability sweet spot?

Review existing research and literature on best practices to see if similar changes in other organizations have been effective.

What is the best way for the HR manager to evaluate the effectiveness of the new compensation system to increase sales?

Screening all candidates

What is the first step in the selection process to minimize the possibility of a bad hire?

To enhance or eliminate HR programs -HR audits provide information to determine the effectiveness of HR programs. With this information, successful programs can be enhanced while ineffective ones can be eliminated.

What is the primary function of an HR audit?

Spend time with the sales employee, interacting the same way she does with all the other team members.

What should HR recommend as the best approach for the director to take in regard to the sales employee keeping to herself?

Partner with management to create a performance improvement plan that addresses current shortcomings, including a time line in which to resolve them.

What should the HR generalist recommend to address the more pressing concern regarding the individual employee performance?

Low-context In low-context cultures, people react to what is explicitly communicated so that those coming into the environment know how to behave. Low Context = Low emotion (russia) High context= high emotion

What term describes a culture that prefers training activities that spell out details and use direct and logical communication?

When a function is seeking budget to hire new staff ROI analysis is used to evaluate an investment opportunity.

When would a return on investment (ROI) analysis be an effective metric?