SPC

Which of the following is the best example of a factual statement?

"Barbara is driving a green jeep."

Which of the following statements is the best example of direct speech?

"I don't feel like cooking tonight. I am ordering pizza to be delivered."

Which of the following statements is an example of self-disclosure?

"I've never told anyone this, but I'm afraid to go to parties alone"

Which of the following statements is the best example of an indirect response to the question, "What's for dinner, honey"?

"Tommy said the new Mexican place down the street is great, and they deliver."

Which of the following would be the best active listening response to the statement: "This has been the worst day of my life!"

"You seem really upset. What made your day so bad?"

___ communication is the general term used to describe communication from one source to many receivers, some of which may be scattered throughout the world.

- Mass

The temporal dimension of context is ___.

A message's position within a sequence of events

Jennifer always demonstrated enthusiasm when communicating and follows the cultural rules for polite, cooperative, respectful conversation. Jennifer is using ___.

Affinity-seeking strategies

When Lilly interviewed Meisha for a job, she told her, "Meisha, you have been out of college for a very long time, and don't think you would be comfortable with our young clients." Lilly's statement could be considered ___.

Ageist

Which of the following is true of communication contexts?

All communication takes place within contexts

__________ refers to a willingness to stand up for your rights but with respect for the rights of others.

Assertiveness

The process of trying to understand others' behaviors is called ___.

Attribution of control

Which of the following recommendations will increase effectiveness in receiving messages?

Avoid assuming you know what the speaker will say next

Austin strives to listen politely. What is the best advice that you can give him?

Avoid interrupting the speaker

Albert wants to ensure that he is communicating politely in his e-mail. Which of the following is the best strategy for him to use?

Avoid offensive language.

Pat has a habit of surrounding herself with people who are extremely critical and find fault with everything. Pat's choice in friends may ___.

Be detrimental to her self-esteem

Betty's friends know that she is stingy, but Betty is not aware of it herself. We can assume Betty's stinginess is part of her ___ self.

Blind

Bobby: "I got a new bat!" Jan: "That's great. I can't wait to see you swing it at the game next Saturday." Bobby: "Not that kind of bat! His name is Del and he's my new pet." This exchange between Bobby and Jan best illustrates which principle of communication?

Communication is ambiguous

Which of the following statements is true of the blind area of the Johari window?

Communication is generally improved as the blind area becomes smaller

Sharia is listening logically and dispassionately to the salesperson who is trying to sell her a car. Sharia is engaging in what type of listening?

Critical

The text defines display rules as ___.

Cultural rules that govern which nonverbal behaviors are appropriate and which are inappropriate in a public setting

The concept of the looking-glass self suggests that we ___.

Develop our self-concept by attending to how others communicate with us

Luann believes that people should tell it like it is when communicating with others because being up-front saves time and energy in the long run. Luann's guiding principle in verbal communication is ___.

Directness

Which of the following is an appropriate way to avoid ageism?

Do not assume that older people do not understand technology.

Effective listeners are more likely to ___.

Emerge as group leaders

Your neighbor is telling you about the sadness he feels about the death of his wife. To communicate understanding, you should practice ___ listening.

Empathic

Which of the following is a guideline for effective emotional listening?

Empathize with the other person

Communication is a reversible and erasable process.

False

Companies' reluctance to hire members of minority groups is an example of individual racism.

False

Competence refers to your interpersonal communication abilities rather than to small-group or public-speaking abilities.

False

Connotations of words are found in dictionaries.

False

During team meetings, Luc doodles. This is an example of a self- adaptor.

False

Emblems are generally paralinguistic cues.

False

Empathic listening is preferable to objective listening regardless of the context or the speaker's state of mind.

False

Hearing and listening are essentially the same process.

False

No one should hesitate to self-disclose information about himself or herself regardless of the immediate audience.

False

Once you have established your own connotations for expressions such as "I love you," they rarely change throughout your lifetime.

False

People are either ethnocentric or not ethnocentric.

False

Politeness in communication is the exclusive function of the speaker.

False

Rejection is the same thing as disconfirmation.

False

Silence tends to serve the same functions in most cultures.

False

Some communication has no effect on those involved in the process.

False

Telling people information about themselves that they do not know is one way to self-disclose?

False

The last stage of perception process is memory.

False

The last stage of the perception process is memory.

False

The personal distance is the closest of all of Hall's four distances and ranges from the close phase of actual touching to the far phase of 6 to 18 inches.

False

The self-serving bias is when you take credit for the negative and deny any responsibility for the positive.

False

With advances in technology, few differences exist between face-to-face and computer-mediated communication.

False

Which of the following is true about self-concept?

Gender roles generally are learned through cultural teachings

While listening to Ella talk about her accident, Mel nods his head and says, "uh-huh" and "hmmm." Mel is ___.

Giving back channeling cues

John has never told anyone about his fear of spiders. We can assume this fear is part of John's ___ self.

Hidden

The ___ refers to the tendency to disregard outward signs of success and to consider yourself a fake, a fraud, one who does not really deserve to be considered successful.

Impostor phenomenon

Individualistic cultures put more emphasis on self-reliance, ___, and ___.

Independence; individual achievement

Mandatory retirement laws and age restrictions in certain occupations can be referred to as ___.

Institutional ageism

Which of the following statements is true of active listening?

It enables you to check your understanding of what the speaker has said

Which of the following statements is true of active listening?

It enables you to check your understanding of what the speaker has said.

Bethany wants to be a good critical listener. Which of the following should she do?

Keep an open mind

Which of the following is a way to increase self-awareness?

Listen to others

Hearing happens when you get within range of some auditory stimulus, but ___ begins only when the messages the speaker sends are received.

Listening

Which of the following is a correct statement about listening?

Listening can be improved

Which of the following is true about the relationship between culture and listening?

Listening in any culture requires attention to both verbal and nonverbal cues

Matthew is sitting in communication's class while the instructor is lecturing, but his mind keeps wandering to his upcoming vacation. Matthew is experiencing which type of listening barrier?

Mental distractions

To help another person maintain ___, you respect the person's right to be autonomous. For instance, you might request rather than demand that he or she do something.

Negative face

Olivia does not want Justin to know that she is disappointed with the golf clubs he gave her for her birthday, so she smiles broadly and jumps up and down as if she is very excited. Olivia's use of nonverbal communication is an example of which principle of nonverbal communication?

Nonverbal communication helps manage impressions

Which of the following is a suggestion for facilitating the passage of information from short-term memory to long-term memory?

Organize what you hear in an easy-to-retain format

Rosa judges everything Serena does based on the fact that Serena is an only child. Rosa is engaging in which attribution error?

Overattribution

The process by which you become aware of objects, events, and people by using your senses is called ___.

Perception

In terms of the relationship between listening and culture, which of the following is true concerning feedback?

Perceptions of appropriate feedback vary from culture to culture

__________ is often referred to as the "either/or" fallacy.

Polarization

Several students sitting together in a student lounge studying for an exam might be perceived as a study group based on the rule of ___.

Proximity

___ distance, which measures from 12 to 25 feet or more, protects you. At this distance, you could take defensive action if threatened.

Public

In order to improve your empathic listening, which of the following recommendations would be helpful?

Seek to understand the speaker's thoughts and feelings

Beverly watches only Fox News because its reporters and commentators reinforce her existing beliefs and attitudes. Beverly is engaging in ___.

Selective exposure

Artie believes Asian people are more intelligent than other people. Artie is engaging in which perceptual process?

Stereotyping

When you hear a new song played on the radio, the ___ stage of the perception process has just occurred.

Stimulation

Which statement is an example of nonsexist language?

The first-year students may require extra attention.

Which of the following statements is true of listening?

The process of listening is circular

Which of the following is a physical barrier that may interfere with listening?

The sound of a fire alarm

Of the following terms, which is the highest in abstraction?

Things to sit on

"Mankind will soon walk on Mars" is an example of sexist language.

True

"The governor is either with us or against us" is an example of polarization.

True

All messages involve content and relationship dimensions.

True

Ambiguity is tolerated more in low-uncertainty-avoidance cultures than in high-uncertainty-avoidance cultures.

True

Annie thought the movie was great even though she thought the beginning was boring. Annie experienced the recency effect.

True

Choice points are moments when you have to make choices regarding your communication.

True

Competence refers to your knowledge and understanding of how communication works and your ability to use communication effectively.

True

Daydreaming is an example of psychological noise.

True

Eye messages vary with both culture and gender.

True

Generally, effective listeners are effective managers.

True

Interpersonal communication is the informal exchange of information between two or more people.

True

It is best to use cultural identifiers that are recognized and used by cultural groups themselves.

True

It's frequently recommended that you remind yourself of your successes by using affirmations.

True

One recommended way to resist the pressure to self-disclose is to be indirect and change the topic.

True

One way to ensure effectiveness in the understanding stage of the listening process is to paraphrase the speaker's ideas.

True

One way to increase accuracy in forming impressions is to reduce your uncertainty through the process of perception checking.

True

One way to increase accuracy in perception is to reduce your uncertainty.

True

Positive face is the desire to be viewed positively by others, to be thought of favorably.

True

Proficiency in sending and receiving nonverbal messages can directly affect a person's popularity.

True

Researchers disagree on the significance and extent of the gender differences in listening.

True

Self-awareness is basic to all communication.

True

Sunglasses may be regarded as communication noise.

True

The punctuation of communication is the segmenting of the continuous stream of communication into smaller pieces.

True

The responding stage of the listening process can be enhanced through the use of "I" messages.

True

The two important messages that smell communicates are attraction and identification.

True

Through active listening, we express acceptance of the speaker's feelings and encourage the speaker to elaborate on those feelings.

True

Understanding means grasping both the thoughts that are expressed and the emotional tone that accompanies them.

True

Using indirect language allows people to express a desire without insulting or offending others.

True

Working on projects that will result in success is one of the ways to improve self-esteem.

True

Your ability to achieve what your culture defines as success will contribute to a positive self-concept.

True

Your regular seat in a classroom is an example of a secondary territory.

True

___ occurs when you decode the speaker's signals and learn what the speaker means. You grasp both the thoughts expressed and the emotional tone.

Understanding

Which of the following is true concerning the relationship between listening and gender?

Women may be socialized to exhibit more listening cues than men

One of the best ways to guard against static evaluation is to use __________.

a date subscript

Self- esteem is defined as ___.

a measure of how valuable we think we are

The statement "Anderson is such an idiot" contains __________.

a snarl word

During her speech to persuade her classmates to get involved in campus politics, Haley pounds the podium to draw her audience's attention to a particularly important point. Haley has used nonverbal communication to ___ verbal communication.

accent

During stressful situations, Quinn tends to play with his glasses to calm his nerves and focus his attention. Quinn's nonverbal action is an example of an ___.

adaptor

The "spiral of silence" theory suggests that you are more likely to voice ___ than ___ .

agreement; disagreement

Adding "et cetera" to their messages helps speakers to avoid __________.

allness

The transactional view is more satisfying than the linear view because the process ___.

allows each person to serve as both speaker and listener

The local newspaper allows readers to make comments on stories in its online edition. Readers do not have to give their names, and many of the comments are extreme. This is an example of __________ messages.

anonymous

___ serve to divide your territory from that of others.

boundary markers

Self-disclosure ___.

can include slips of the tongue

The vehicle through which we send messages is referred to as the ___.

channel

When you avoid eye contact or avert your glare to help others maintain privacy, it is known as ___.

civil inattention

Which of the following statements is true of communication?

communication involves both verbal and nonverbal messages

"You cannot not communicate" expresses which principle of communication?

communication is inevitable

Dong-Sun and Chris had a very serious argument during which Dong-Sun said some very hurtful things to Chris. After the argument, he tried to apologize for what was said during the argument. Dong-Sun's later behavior best reflects which principle of communication?

communication is irreversible and unrepeatable

People in monochromic cultures ___.

compartmentalize time

E-mailing, blogging, and posting on Google+ and Facebook are all examples of ___ communication.

computer-mediated

During a video-conference job interview for an entry-level position with a large fast-food chain, Melkamzer answers a series of questions posed by Annie, a regional manager. What typed of communication did they both engage in?

computer-mediated communication

When Ashley tells Jeremy, "I am going to study really hard for that history test," and Jeremy replies, "I know you will. You have a real drive to do well in school. I admire you," Jeremy is engaging in _______.

confirmation

When Bill first started working at his new job, he began to disclose highly personal information to others almost immediately, often making his coworkers uncomfortable. Which guideline for self- disclosure was Bill most violating?

consider the appropriateness of the self-disclosure

When we are listening to someone speak, we are not passive; rather, we nod our heads, purse our lips, lean forward, and so on. All of these nonverbal behaviors are used to ___.

control the flow of verbal messages

When Jeanne tells Dave, "I'm so stoked! I got an A on my chemistry midterm," and Dave replies, "I'm hungry. Let's get some lunch," Dave is engaging in __________.

disconfirmation

Generally, people use facial management techniques to ___.

enable them to express feelings while achieving desired effects

Mario has a deep commitment to the identity and beliefs of his Puerto Rican-American culture, following customs and embracing specific artifacts. This is Mario's ___.

ethnic identity

The facial feedback hypothesis posits that ___.

facial expressions influence levels of physiological arousal

The looking-glass self is based on the idea of how you see yourself directly.

false

When someone sends a message in response to your initial message, such as laughing at your joke, they are sending ___.

feedback

The information on a magazine that entices a reader to buy it is an example of ___.

feedforward

The statement, "I may be wrong about this but...," best illustrates the element of communication known as ___.

feedforward

The news of Tom's promotion started spreading around the company well before the official announcement was made. The news of Tom's promotion is an example of ___ communication.

grapevine

The understanding stage in the listening process involves ___.

grasping both the thoughts that were expressed and the emotional tone that accompanies them

When Henri wants to share information with Chantal but not with others in the room, he switches from speaking English to speaking French, which Chantal understands. Which of the following best describes what Henri does to keep his comments to Chantal private?

he encodes his messages in a way he thinks only Chantal will understand

When Don, who is an openly gay man, meets Mehmet, Mehmet automatically assumes that Don must also know Rick, Mehmet's gay residence-hall director. Mehmet's tendency to assume that Don and Rick would probably know each other can be described as __________.

heterosexist

Marion says, "John is a gay athlete." This is an example of what?

heterosexist speech

Fatima only wears one kind of perfume, Serenity. When Fatima's friends smell Serenity, they instantly think of her. In this case, the smell of Serenity functions as a(n) ___ message.

identification

___ refers to the processes you go through to communicate the impression you want other people to have of you.

impression management

When we focus on classes of individuals or objects and fail to see that each is unique, we have the misevaluation of __________.

indiscrimination

The open self of the Johari window represents ___.

information about yourself that you and others know

Which of the following suggestions should you follow when making decisions about another person's nonverbal communication?

interpret your judgments and conclusions against a cultural context

The transactional view is a more satisfying theory of the communication process than the linear view because it ___.

is representative of how communication actually happens

Which of the following is a benefit of using effective nonverbal communication?

it increases your psychosocial well-being

Artifactual communication would include ___.

jewelry

Which of the following is a way to increase self-awareness?

listen to others

"Do you understand what I've just asked you to do?" Is an example of a(n) ___.

metamessage

Of the following terms, which is the lowest in abstraction?

my orange tabby, Murray

Ethnic identity refers to ___.

one's commitment to the beliefs and philosophy of one's own culture

___ distance ranges from 18 inches to 4 feet and constitutes the imaginary "bubble" that keeps you protected and untouched by others.

personal

Before launching into her presentation to the board of directors, Sandra circulates through the room making small talk about the weather, the results of last night's game, etc. Sandra is engaging in ___.

phatic communication

___ territories are areas that you might call your own; these areas are your exclusive preserve. Examples might include your room, your desk, or your office.

primary

Biases or prejudices of senders-receivers are examples of what kind of noise?

psychological

During a department meeting, Antonio's boss was discussing the new software that will be implemented in the department. Antonio was daydreaming about his upcoming vacation. We can assume that his boss's message was distorted by ___ noise.

psychological

___ distances, which measures from 12-25 feet or more, protects you. At this distance, you could take defensive action if threatened

public

___ territories are areas that are open to all people; they may be owned by some person or organization, but they are used by everyone.

public

The tendency to divide the various communication transactions into sequences of stimuli and responses is referred to as ___.

punctuation

When making the company newsletter, Janet includes the anniversaries of all the people of her race, but omits the anniversaries of the office's employees of a different race. Janet's behavior can be described as __________.

racist

At the __________ stage of listening, you note not only what is said (verbally and nonverbally) but also what is omitted.

receiving

Marty holds up two fingers while telling Henry he will be back in two minutes. Marty has used nonverbal communication to ___ verbal communication.

repeat

Joe has always believed that he is lousy at athletics. When he tried to play soccer, he was sure he would not be good at it, and indeed, he was not very adept. This may be a result of the ___.

self-fulfilling prophecy

Phatic communication is also referred to as ___.

small talk

Most business transactions take place at which proxemic distance?

social

Before going to a reception at the university president's house, Abby reminds her date, Homer, not to act like he is at a fraternity party. Abby wants Homer to be most aware of the ___ context.

social-psychological

Ethan is engaging in __________ when he retains a judgment of a close friend, despite the inevitable changes in the friend.

static evaluation

Which of the following actions is an example of securing affirmation?

taping a note that says "I am a worthy person" to your bathroom mirror and saying the words out loud every morning

The linear model of communication is analogous with a(n) ___.

tennis game

When you come into a lecture hall early, place your books and jacket on a seat, and then go out to talk with friends, you have engaged in behavior best described as ___.

territorial

Self-awareness may be defined as ___.

the degree to which you know yourself

Which of the following myths of communication is identified in your book?

the more you communicate, the better your communication skills will be

According to your book, competent communicators ___.

think critically and mindfully

Temporal communication is concerned with ___.

time

___ communication is perhaps the most primitive form of nonverbal communication.

tough

Intensional orientation refers to the tendency to __________.

view people, objects, and events in terms of how they are labeled rather than in terms of how they actually exist

Paralanguage may be defined as the ___.

vocal but nonverbal dimensions of speech

Christina and DeAnna were having a quiet conversation over drinks before the band starts to play, but not they have to shout and even then, can't really hear what the other is saying. We can assume that once the band started to play, the signal-to-noise ratio in this scenario ___.

went from high signal/low noise to low signal/high noise