SPEECH 2

Which type of leader would alter his or her leadership style as circumstances change?

Situational

which of the following statements is most likely to contribute to a positive communication climate

"I feel rejected when you show up late"

According to researchers, on average, what percentage of information can a person remember after immediately hearing it

50 percent

"Nurses are just as important as doctors in the healthcare system" would be best identified as which of the following?

A proposition of value

Which of the following would be considered a group?

A six-person committee developing a policy initiative

Brent slurred his words while giving his speech. Which of the following delivery aspects was Brent having difficulty with?

Articulation

Carlos usually spends a lot of time surfing. He values the time he has in the ocean alone with his thoughts and the waves. It's something he really feels like he needs. He recently met a very exciting woman named Amy. He is thrilled by the time they spend together, but he feels surfing, a significant part of his identity, is now being neglected. What type of tension is he most likely feeling?

Connection vs. Autonomy

According to research, satisfaction is high in teams led by which kind of leader?

Democratic

According to most structured problem-solving approaches developed in the last century, which of the following steps should be the first task of a problem-solving group?

Determine the group's goals

Which of the following strategies is least likely to discourage the effects of groupthink?

Discouraging all forms of conflict between group members

Which of the following types of speeches is planned in advance but presented in a direct, spontaneous manner?

Extemporaneous

Which characteristic is one of the strongest predictors of innovation in teamwork?

Group cohesiveness

Which of the following would be considered a demographic characteristic?

Group membership

Which of the following best describes a characteristic of effective self-disclosure?

In most cases it is not a good idea to disclose your deepest secrets to new contacts.

Samantha is the project manager. However, she has decided to allow her team members to work under their own direction without interference. Which leadership style is Samantha using?

Laissez-faire

Which of the following is true about power?

Power is conferred by the group

Which of the following best demonstrates the difference between a proposition of value and a proposition of policy?

Propositions of policy go one step beyond propositions of value and recommend a specific course of action.

John and Cynthia went on a date. During dinner, John consistently made eye contact with Cynthia and nodded his head as she was talking. However, instead of focusing exclusively on Cynthia, John was thinking about the game that he was missing. Which type of faulty listening behavior was John exhibiting?

Pseudolistening

____________ are official guidelines that govern what the group is supposed to do, while ____________ are unspoken standards that govern how the group interacts with one another.

Rules; norms

____________ is the process of deliberately revealing information about oneself that is significant and that would not normally be known by others.

Self-disclosure

Which is the most true of love languages?

The best way to express a love language to a partner is in the love language he or she prefers.

Which three elements do you need to consider when analyzing the speaking occasion?

Time, place, and audience expectations

Which of the following types of leaders respect the power of teamwork and are primarily motivated by the mission of the group or organization?

Transformational

A salesperson lying about the effectiveness of his product would be an example of which of the following?

Unethical persuasion

in western cultures, women are typically expected to be __________, and men expected to be __________.

accommodating; competitive

After a recruiter gives a presentation in your business class on opportunities in the military, you ask a question. What form of confirming response is this?

acknowledgment

A speaker who attempts to weaken an opponent's argument by attacking the person's integrity is guilty of the ____________ fallacy.

ad hominem

A democratic leader ____________.

allows members to be involved in determining the direction of various projects

You frequently speak about the deplorable conditions of the inner city, but you don't give the same speech everywhere. For example, you know that inner-city residents are interested in different information than policymakers are. Your awareness of these differences shows that you have engaged in effective ____________.

audience analysis

due to their______, during disagreements males tend to experience greater physical arousal than women in the form of increased heart rate and blood pressure.

biology

A parent who threatens his or her child with a spanking to get him to clean his room would be an example of ____________.

coercion

The totality of forces that causes members to feel themselves part of a group and makes them want to remain in that group is called ____________.

cohesiveness

_________ refers to the emotional tone of a relationship.

communication climate

Agreement among all group members about a decision is called ____________.

consensus

Rebecca arrives at a local dealership to buy a new car. Right away, the salesperson takes her around the lot and shows her several new models. Rebecca listens intently to the salesperson's pitch for each car. However, she questions whether the salesperson really knows what he's talking about and if he is sincerely interested in helping her. In this instance, Rebecca is engaged in ____________.

critical listening

Three criteria for evaluating online research are credibility, objectivity, and ____________.

currency

Communicators seek important but inherently incompatible goals throughout virtually all of their relationships. The conflicts that arise when two opposing or incompatible forces exist simultaneously are called ____________.

dialectic tensions

low-context culture typically value which type of communication most

direct communication

___________ responses are messages that deny the value of others

disconfirming

The lack of face-to-face contact in online communication often causes ________, which may make it easy to respond aggressively, without considering the consequences.

disinhibition

When a group moves from conflict toward a single solution, it is in the ____________ stage.

emergence

which is the strongest confirming response

endorsement

_____________ conflict spirals are the most visible way that disconfirming messages reinforce one another

escalatory

a critical listener should

examine evidence and reasoning

Listeners are required to determine the truth when there is a proposition of ____________.

fact

A group's collective striving for unanimity that discourages realistic appraisals of alternatives to its chosen decision is called ____________.

groupthink

The decline in efficiency that occurs when the rate of complexity of material is too great to manage is called ____________.

information overload

The decline in efficiency that occurs when there is a shortage of the information that is necessary to operate effectively is called ____________.

information underload

Luis' speech is about methods of stress reduction. He's a little nervous. So, right before giving his speech, Luis says to himself, "I'm glad I have a chance to educate my audience about stress reduction. I am really knowledgeable about this topic, and I hope my audience will use these methods to reduce their own stress." Luis is trying to manage his communication apprehension by ____________.

keeping a positive attitude

The style in which the leader gives up the power to dictate, transforming the group into a leaderless collection of equals, is called __________.

laissez-faire leadership

People who exhibit which of the following skills are more likely than others to be hired and promoted?

listening

When the brain interprets sound and gives meaning to the sound, it is called

listening

which of the following is an accurate statement about listening

listening is a skill that needs be learned

which of the following professions would have the greatest need for relational listening in there work

psychologist

When group members become familiar with one another's position and tentatively volunteer their own, they are in the ____________ stage.

orientation

three important characteristics that affect conflict in online communication are delay, disinhibition, and ________

permanence

All during class, Shondra was distracted by the construction work going on outside. As a result, she couldn't remember most of the teacher's lecture. Shondra's listening difficulties, in other words, were caused by __________.

physical noise

The highness or lowness of a person's voice is called ____________.

pitch

A fallacy that unfairly attacks an argument by extending it to ridiculous lengths is ____________.

reductio ad absurdum

Power that comes from respect, liking, and trust is known as __________.

referent power

When you want to understand and connect with another person, you should use

relational listening

Which type of listener only pays attention to the parts of conversation that interest him or her?

selective listener

Lena travels the country to recruit members for her research and development team, whose members she mentors personally to support their growth and professional success. This is an example of ____________.

servant leadership

People who tend to do less work in a group than they would as individuals are ____________.

social loafers

"Reflective thinking" refers to ____________.

systematic and structured problem solving

If you were a transformational leader, your first priority would be __________.

the team mission