SPEECH 2
Which type of leader would alter his or her leadership style as circumstances change?
Situational
which of the following statements is most likely to contribute to a positive communication climate
"I feel rejected when you show up late"
According to researchers, on average, what percentage of information can a person remember after immediately hearing it
50 percent
"Nurses are just as important as doctors in the healthcare system" would be best identified as which of the following?
A proposition of value
Which of the following would be considered a group?
A six-person committee developing a policy initiative
Brent slurred his words while giving his speech. Which of the following delivery aspects was Brent having difficulty with?
Articulation
Carlos usually spends a lot of time surfing. He values the time he has in the ocean alone with his thoughts and the waves. It's something he really feels like he needs. He recently met a very exciting woman named Amy. He is thrilled by the time they spend together, but he feels surfing, a significant part of his identity, is now being neglected. What type of tension is he most likely feeling?
Connection vs. Autonomy
According to research, satisfaction is high in teams led by which kind of leader?
Democratic
According to most structured problem-solving approaches developed in the last century, which of the following steps should be the first task of a problem-solving group?
Determine the group's goals
Which of the following strategies is least likely to discourage the effects of groupthink?
Discouraging all forms of conflict between group members
Which of the following types of speeches is planned in advance but presented in a direct, spontaneous manner?
Extemporaneous
Which characteristic is one of the strongest predictors of innovation in teamwork?
Group cohesiveness
Which of the following would be considered a demographic characteristic?
Group membership
Which of the following best describes a characteristic of effective self-disclosure?
In most cases it is not a good idea to disclose your deepest secrets to new contacts.
Samantha is the project manager. However, she has decided to allow her team members to work under their own direction without interference. Which leadership style is Samantha using?
Laissez-faire
Which of the following is true about power?
Power is conferred by the group
Which of the following best demonstrates the difference between a proposition of value and a proposition of policy?
Propositions of policy go one step beyond propositions of value and recommend a specific course of action.
John and Cynthia went on a date. During dinner, John consistently made eye contact with Cynthia and nodded his head as she was talking. However, instead of focusing exclusively on Cynthia, John was thinking about the game that he was missing. Which type of faulty listening behavior was John exhibiting?
Pseudolistening
____________ are official guidelines that govern what the group is supposed to do, while ____________ are unspoken standards that govern how the group interacts with one another.
Rules; norms
____________ is the process of deliberately revealing information about oneself that is significant and that would not normally be known by others.
Self-disclosure
Which is the most true of love languages?
The best way to express a love language to a partner is in the love language he or she prefers.
Which three elements do you need to consider when analyzing the speaking occasion?
Time, place, and audience expectations
Which of the following types of leaders respect the power of teamwork and are primarily motivated by the mission of the group or organization?
Transformational
A salesperson lying about the effectiveness of his product would be an example of which of the following?
Unethical persuasion
in western cultures, women are typically expected to be __________, and men expected to be __________.
accommodating; competitive
After a recruiter gives a presentation in your business class on opportunities in the military, you ask a question. What form of confirming response is this?
acknowledgment
A speaker who attempts to weaken an opponent's argument by attacking the person's integrity is guilty of the ____________ fallacy.
ad hominem
A democratic leader ____________.
allows members to be involved in determining the direction of various projects
You frequently speak about the deplorable conditions of the inner city, but you don't give the same speech everywhere. For example, you know that inner-city residents are interested in different information than policymakers are. Your awareness of these differences shows that you have engaged in effective ____________.
audience analysis
due to their______, during disagreements males tend to experience greater physical arousal than women in the form of increased heart rate and blood pressure.
biology
A parent who threatens his or her child with a spanking to get him to clean his room would be an example of ____________.
coercion
The totality of forces that causes members to feel themselves part of a group and makes them want to remain in that group is called ____________.
cohesiveness
_________ refers to the emotional tone of a relationship.
communication climate
Agreement among all group members about a decision is called ____________.
consensus
Rebecca arrives at a local dealership to buy a new car. Right away, the salesperson takes her around the lot and shows her several new models. Rebecca listens intently to the salesperson's pitch for each car. However, she questions whether the salesperson really knows what he's talking about and if he is sincerely interested in helping her. In this instance, Rebecca is engaged in ____________.
critical listening
Three criteria for evaluating online research are credibility, objectivity, and ____________.
currency
Communicators seek important but inherently incompatible goals throughout virtually all of their relationships. The conflicts that arise when two opposing or incompatible forces exist simultaneously are called ____________.
dialectic tensions
low-context culture typically value which type of communication most
direct communication
___________ responses are messages that deny the value of others
disconfirming
The lack of face-to-face contact in online communication often causes ________, which may make it easy to respond aggressively, without considering the consequences.
disinhibition
When a group moves from conflict toward a single solution, it is in the ____________ stage.
emergence
which is the strongest confirming response
endorsement
_____________ conflict spirals are the most visible way that disconfirming messages reinforce one another
escalatory
a critical listener should
examine evidence and reasoning
Listeners are required to determine the truth when there is a proposition of ____________.
fact
A group's collective striving for unanimity that discourages realistic appraisals of alternatives to its chosen decision is called ____________.
groupthink
The decline in efficiency that occurs when the rate of complexity of material is too great to manage is called ____________.
information overload
The decline in efficiency that occurs when there is a shortage of the information that is necessary to operate effectively is called ____________.
information underload
Luis' speech is about methods of stress reduction. He's a little nervous. So, right before giving his speech, Luis says to himself, "I'm glad I have a chance to educate my audience about stress reduction. I am really knowledgeable about this topic, and I hope my audience will use these methods to reduce their own stress." Luis is trying to manage his communication apprehension by ____________.
keeping a positive attitude
The style in which the leader gives up the power to dictate, transforming the group into a leaderless collection of equals, is called __________.
laissez-faire leadership
People who exhibit which of the following skills are more likely than others to be hired and promoted?
listening
When the brain interprets sound and gives meaning to the sound, it is called
listening
which of the following is an accurate statement about listening
listening is a skill that needs be learned
which of the following professions would have the greatest need for relational listening in there work
psychologist
When group members become familiar with one another's position and tentatively volunteer their own, they are in the ____________ stage.
orientation
three important characteristics that affect conflict in online communication are delay, disinhibition, and ________
permanence
All during class, Shondra was distracted by the construction work going on outside. As a result, she couldn't remember most of the teacher's lecture. Shondra's listening difficulties, in other words, were caused by __________.
physical noise
The highness or lowness of a person's voice is called ____________.
pitch
A fallacy that unfairly attacks an argument by extending it to ridiculous lengths is ____________.
reductio ad absurdum
Power that comes from respect, liking, and trust is known as __________.
referent power
When you want to understand and connect with another person, you should use
relational listening
Which type of listener only pays attention to the parts of conversation that interest him or her?
selective listener
Lena travels the country to recruit members for her research and development team, whose members she mentors personally to support their growth and professional success. This is an example of ____________.
servant leadership
People who tend to do less work in a group than they would as individuals are ____________.
social loafers
"Reflective thinking" refers to ____________.
systematic and structured problem solving
If you were a transformational leader, your first priority would be __________.
the team mission