speech exam

The textbook describes "Dunbar's Number," the number of friends most of us can keep up with, mentally and emotionally. What is that number?

150

According to Gottman, it is possible to predict whether a romantic relationship will succeed or fail based on the ratio of confirming to disconfirming messages the couple exchanges. What is the ratio of confirming to disconfirming messages that indicates a healthy relationship?

5:1

According to the lecture on How to Give a Speech ("Seven Secrets for Successful Speaking"), what percent of the time should you be looking at the audience when giving a speech?

90%

The textbook identifies various protected groups, indicating that it is illegal for a potential employer to ask a candidate in a job interview a question that could indicate discrimination based on particular factors such as race, gender, or religion. However, there are exceptions when the job requires a particular characteristic. For example, if a Presbyterian church is hiring a minister, it is legal ask about candidates' religion. What is the name for exceptions like these?

Bona Fide Occupational Qualifications (BFOQ)

The lecture notes on Chapter One identify ways in which competent communicators are flexible. Which of the following is/are among them?

Competent communicators have a wide variety of behaviors to choose from and Competent communicators have the ability to choose the best behavior

What is a communication spiral in which one or both parties decides the conflict, and the relationship itself, is not worth the effort, and withdraws?

De-Escalatory Conflict Spiral and Avoidance Spiral

Language tends to change over time. For example, the word "awesome" used to mean "awe-inspiring and fearsome," but now "awesome" means "really cool." Some words, like "skedaddle," are dropping out of use, while new words, like "hangry," are coming into use. This illustrates what aspect of the nature of language?

Language evolves

What is communication about communication?

Metacommunication

What is the term for "Messages expressed through nonlinguistic means"?

Nonverbal Communication (NVC)

Homer is angry with Marge. However, when she asks him what's wrong, he denies that he's angry and says everything is fine. Later, he goes to bed before she does, and he eats crackers in bed, making sure that the crumbs fall on her side, just to annoy her because he actually is upset. When Marge comes to bed and asks about the crumbs, he denies any knowledge of them, in order to hide the fact that he was being unkind. What is the name for the way Homer is expressing conflict in this example?

Passive Aggression

For Marge, hearing Homer say "I love you" is the best way for her to feel loved. Homer, however, believes that "talk is cheap;" for him, having Marge take his car in to get the oil changed or doing other nice things for him is the best way for him to feel loved. Homer and Marge have different love languages. Which one is Homer's?

acts of service

There is a logical fallacy in which one attacks the person instead of their argument. What is the name for this fallacy?

ad hominem

Gertrude's teenage son Percival stays out far past curfew, and doesn't text or call to let Gertrude know he's okay. When Percival comes home, Gertrude looks at him with a mixture of relief and anger in her face. Gertrude's facial expression is an example of what concept?

affect blend

Chapter 1 lists some tips for communicating well on social media. Which of the following are among them?

all of the above

Chapter 7 identifies different types of relational messages. Which of the following is/are among them?

all of the above

In the lecture notes (chapter outline) for Chapter One, several Characteristics of Communication are listed. Which of the following is/are among them?

all of the above

The outline provided for this chapter identifies six "Universal Facial Expressions." Which of the following is/are among them?

all of the above

The textbook describes the Developmental Model of Romantic Relationships. According to this model, there are five stages of coming together. Which of the following is/are among them?

all of the above

The textbook identifies a number of strategies for being a good friend. Which of the following is/are among them?

all of the above

The textbook identifies several steps for leaving a job without burning bridges. Which of the following is/are among them?

all of the above

Which of the following is/are among the Seven Secrets for Successful Speaking listed in the lecture?

all of the above

Which of the following is/are among the steps in Monroe's Motivated Sequence?

all of the above

Which of the following is/are among the steps in the listening process?

all of the above

Which of the following is/are among the three elements of credibility?

all of the above

According to the textbook, effective teamwork is linked to a variety of benefits. Which of the following is/are among them?

all of them

Which of the following is/are among the steps in the Perception Checking skill?

all the above

The textbook identifies several ways to respond to illegal questions. Which of the following is/are among them?

answer without objecting

Chapter 3 identifies several ways of coping with culture shock. Which of the following is/are among them?

be aware, homesickness is normal

Information that other people know about you, but you don't know about yourself, is in what pane of the Johari Window?

blind

The textbook describes the CAR method for responding to interview questions. What does CAR stand for?

challenges, actions, results

The textbook describes the Developmental Model of Romantic Relationships. According to this model, there are five stages of coming apart. One of the stages of coming apart is defined by the fact that communication decreases in quality and quantity. What is the name for this stage?

circumscribing

According to Chapter 3, what is "the perception of membership in a group that is part of an encompassing culture," or "groups that exist within the mainstream/dominant culture, and are different from the dominant culture"?

coculture and subculture

According to the textbook, what is "The degree to which members feel connected with and committed to a group"?

cohesiveness

What is "The process of creating meaning through symbolic interaction"?

communication

Homer wants extra closeness with Marge, but Marge needs some time to herself so she can focus on the new business she has started. Which type of Dialectical Tension are they experiencing?

connection vs autonomy

According to the textbook, there is a theory that says prejudice tends to diminish when people have personal contact with individuals they might otherwise stereotype. What is the name for this theory?

contact hypothesis

What is "the ability to feel an emotion without expressing it"?

containment

The textbook identifies several conflict patterns that destroy relationships. One of them reflects a sense of disapproval and disdain for the other person, and, according to John Gottman, is "the single best predictor of divorce." What is it?

contempt

The textbook identifies several steps to follow when applying for a job. Which of the following is/are among them?

create a resume and write a cover letter

According to Chapter 3, what is the term for the language, values, beliefs, traditions and customs (and artifacts) people share and learn?

culture

Your professor has a friend who grew up in a small town in Texas, who sometimes says things like: "Look at those clouds over yonder. It's fixin' to come a gully-washer!" (This means, "Look at those clouds over there. It's about to rain really hard!") What is this an example of?

dialect

There is a logical fallacy in which only two choices are presented, when in reality, more options exist. What is the name for this fallacy?

either or false dichotomy

According to Chapter 4, sometimes we use words that seem neutral on the surface, but actually have a positive or negative spin. For example, we might say "Mr. Burns is careful with his money," if we like him, but we might say "Mr. Burns is a cheapskate," if we don't like him. What is the name for this phenomenon?

emotive language

According to Chapter 1, the Sender puts the message into symbolic form before sending it. What is this process called?

encoding

According to Chapter 3, what is "an attitude that one's own culture is superior to others"?

ethnocentrism

What is "a pleasant term substituted for a more direct one"?

euphemism

According to the lecture on Chapter 2, we may attribute outcomes to external factors that we have no control over. What is the name for this tendency?

external locus of control

If your friend yawns in the middle of a story you're telling, and you assume it's because your friend is boring, you might say, "Oh, I'm sorry you find my story so boring." In this example, you're treating your assumption as a fact, without checking to see if that's actually the case. In reality, your friend might simply be tired from having gotten only 3 hours of sleep the night before. By drawing a conclusion about your friend's behavior, and treating that assumption as if it were true without checking to see if it's actually the case, what kind of disruptive language are you using?

fact inference confuion

According to Chapter 2, the Self-Fulfilling Prophecy accounts for all behaviors and experiences.

false

According to Chapter 2, there is a theory that says we tend to develop a self concept based on the way we believe others see us. According to this theory, everyone we encounter influences our self concept

false

According to Chapter 2, we tend to pay more attention to positive perceptions than negative ones.

false

According to Chapter 3, culture shock does not exist.

false

According to Chapter 3, the term for "how much weight we attach to cultural characteristics in a particular situation" is cultural acuity.

false

According to Chapter 4, intensifiers are an example of powerful speech.

false

According to Chapter 4, rules that govern the way words sound are called syntactic rules.

false

According to Chapter 4, you should use the most powerful speech you can at all times.

false

According to Chapter 5, hearing and listening are the same.

false

According to Chapter One, you should figure out your ideal way of communicating and use it in all situations.

false

According to the lecture notes on Chapter One, all dyadic communication is interpersonal.

false

According to the lecture on Chapter 5, pretending to listen is called Faux Listening.

false

The very first thing you should say in a speech is, "Hi, my name is...."

false

True or False: "Dressing for success" is a myth; people don't actually judge you based on the clothes you wear.

false

True or False: 90% of the differences in how we communicate come from biological sex.

false

True or False: According to Chapter 3, only 1 in 100 hate crimes in the U. S. targets people on the basis of their sexual orientation or gender identity.

false

True or False: According to Chapter 3, the best way to interact effectively with people from different cultures is to ignore the differences.

false

True or False: According to the current thinking, any interaction between two people counts as interpersonal communication.

false

True or False: According to the textbook, one of the ways to protect yourself from an abusive partner is to keep the abuse a secret.

false

True or False: Adolescents who use online communication typically have less cohesive friendships than other teens.

false

True or False: Biological sex plays a much stronger role in determining how much a person talks than occupation does.

false

True or False: Communication can solve all problems.

false

True or False: In the human body, characteristics of biological sex are limited to just chromosomes and genitalia; there are no other physical characteristics of biological sex.

false

True or False: It's impossible to completely manage your online identity, so you shouldn't bother trying.

false

True or False: Nonverbal encoding & decoding skills are weak predictors of popularity, attractiveness, and overall well-being.

false

True or False: People with good listening skills are no more likely to be hired & promoted than people with poor listening skills.

false

True or False: Sign language is nonverbal communication

false

True or False: When engaging in identity management, we always try to present ourselves in the most positive light.

false

True or False: While good communicators make good employees, they don't make good leaders.

false

True or False: Women are better at intimacy than men.

false

When deciding on a speech topic, you should consider only what you think is interesting, not what the audience will be interested in.

false

When delivering a speech, it is not important to be aware of your movement.

false

When meeting as a group, it is important to handle social communication in the middle of the meeting, while the task focus goes at the beginning and end of the meeting.

false

When working in groups, maintaining relationships between group members is not as important as the task focus.

false

The textbook identifies several characteristics of effective leaders. Which of the following is/are among them?

good listeners and open to innovation

According to the lecture on How to Work in Groups, sometimes groups may sacrifice effectiveness in order to preserve harmony. What is the name for this phenomenon?

groupthink

What is the term for "The physiological ability to perceive the presence of sounds in the environment. Occurs automatically when sound waves strike eardrums"?

hearing

According to the lecture on listening, there are five elements in the Listening Process. Which of the following is/are among them?

hearing and repsonding

According to Chapter 3, there are some cultures in which language is indirect, and receivers are expected to use their background knowledge, the context, and nonverbal communication to figure out the true meaning of the message rather than having it stated directly. What is the name for this type of culture?

high context

Edgar is generally a good listener, but he is not interested in politics, so when conversations turn to politics, he tunes them out completely. This is an example of what "Hurtful Listening Habit"?

insulated listening

According to Chapter One, what is communication within oneself?

intrapersonal

According to Chapter 1, what is self-talk, or communication with oneself?

intrapersonal communication

According to the textbook, there are several benefits to having good friends. Which of the following is/are among them?

keep people healthy and boost self esteem

The textbook identifies several strategies for building a career-enhancing network. Which of the following is/are among them?

keep up with local news

The Chapter 3 outline lists several Characteristics of culture. Which of the following is/are among them?

language

What is "The extent to which the message received matches the message that was sent"?

listening fidelity and basic communication fidelity

According to Chapter 5, what is "the extent to which the message received matches the message that was sent"? (In other words, it's the extent to which what a listener understands corresponds to what the sender was attempting to communicate.)

listening fidelity and basic communication fidelity / BCF

According to the lecture on How to Work in Groups, what is the social communication that occurs in group meetings, as a way to enhance relationships between group members?

maintenance

Which of the following is/are among the steps in Win/Win Problem Solving?

make a date

The textbook identifies several communication mistakes to avoid at work. Which of the following is/are among them?

making fun of people and oversharing

What is the term for "Expressions that flash quickly across our face before we have a chance to put on the 'appropriate' expression"?

microexpressions

According to the textbook, what is "the process of meeting people and maintaining relationships that result in information and advice that might enhance your career"?

networking

Chapter One identifies several ways in which communication in the context of social media is unique. Which of the following is/are among them?

networks are highly diverse

According to Chapter 3, there are some cultures in which people view themselves as connected to other members of their family and community, so instead of thinking of themselves as standing alone, it's more like being one strand in a web of relationships. What is the name for this type of culture?

nine of the above

According to Chapter 2, sometimes a person's expectation of an outcome, and subsequent behavior, makes the outcome more likely to occur than it otherwise would have been. What is the term for this phenomenon?

none of the above

According to the textbook, what is "A limited number of people who interact with one another over time in order to reach goals"?

none of the above

Sometimes we block out topics that we don't want to listen to. What is the name for this?

none of the above

What is "deception intended to be non-malicious, or even helpful, to the person to whom it is told"?

none of the above

What is disclosing something about oneself that is significant and would not normally be known to others?

none of the above

What is the term for "How we say things, as opposed to what we say"? (Includes tone, speed, pitch, volume, pauses, & disfluencies)

none of the above

What is the theory that says language both shapes and reflects culture?

none of the above

We are capable of processing information faster than people usually talk, which means we have extra brain power that can actually distract us. This results in which "Reason for Poor Listening"?

paid thought

Homer's parenting style is very relaxed; he just lets his kids do whatever they want. According to the textbook, which parenting style is Homer using?

permissive

Which of the following is/are among the dimensions of empathy?

perspective taking

What is the "Act or process of motivating a listener, through communication, to change a particular belief, attitude, value or behavior"?

persuasion

According to chapter 4, what are rules that govern the way words sound?

phonological

What are practical rules that govern meaning within context?

pragmatic rules

According to the lecture on How to Give a Speech ("Seven Secrets for Successful Speaking"), in the Introduction of the speech, you should let the audience know what key points you will be talking about in your presentation. What is this called?

preview

According to the lecture on chapter 4, what is the name for "the thing being referred to"?

referent

What is "the thing being referred to"?

referent

According to Chapter 2, there is a theory that says we tend to develop a self concept that matches the way we believe others see us. What is/are the name(s) for this theory?

reflected appraisal

In communication studies, we talk about two different levels of meaning. What is the level that refers to the deeper underlying meaning, often having to do with the relationship between the communicators?

relational

The textbook identifies six functions of nonverbal communication. Which of the following is/are among them?

repeating and substiuting

What is "the part of the message the listener can recall"?

residual message

According to Chapter 2, what is "the relatively stable set of perceptions we hold about ourselves"?

self concept

What is "The relatively stable perceptions that each of us holds about ourselves"?

self concept

What is our "Personal evaluation of self worth"?

self esteem

We tend to judge ourselves more charitably than we judge others. What is/are the name(s) for this tendency?

self serving bias and fundamental attribution error

The textbook identifies several communication tips for strengthening family ties. Which of the following is/are among them?

share family stories

Andre and Deon discover that they have a lot in common. For example, they both enjoy talking about sociology and politics. So, they hang out together more and become good friends. The textbook describes several ways in which people evaluate friendship potential. Which of the following explains Andre and Deon's friendship?

similarity

In Supportive Listening, one of the things to assess is when and how to help. Which of the following is/are among the factors to consider when deciding when and how to help?

situation

There is a kind of persuasive speech in which the goal is to change the audience members' behavior. What is the name for this type of speech?

speech to actuate

According to the lecture on How to Work in Groups, sometimes things come together in such a way that the whole is greater than the sum of the parts. What is the name for this phenomenon?

synergy

When presenting a persuasive speech, you may not be attempting to persuade the entire audience. Instead, you may be focusing on, for example, the audience members who will be most affected by your topic. What is the name for the segment of the audience you're focusing on?

target audience

Chapter 1 lists some Principles of Communication Competence. Which of the following is/are among them?

there is no ideal way to communicate and competence is situational

The lecture on How to Work in Groups identifies seven secrets for effective group work. Which of the following is/are among them?

timing

According to the textbook, what is a kind of leadership that involves "devotion to helping teams fulfill their full potential"?

transformational leadership

According to Chapter 1, it is impossible to keep from communicating.

true

According to Chapter 1, it is possible to both send and receive messages simultaneously.

true

According to Chapter 1, semantic noise refers to interference arising from the words used.

true

According to Chapter 2, culture influences the self-concept.

true

According to Chapter 3, salience in the study of culture refers to how much weight we attach to cultural characteristics

true

According to Chapter 3, some cultures value silence over talk.

true

According to Chapter 4, language evolves.

true

According to the lecture notes on Chapter One, disinhibition is more likely in Computer-Mediated Communication (CMC) than in Face-to-Face (FtF) Communication.

true

According to the lecture on Chapter 5, asking questions can improve your listening.

true

According to the lecture on Chapter 5, good, active listening increases the listener's heart rate and respiration.

true

According to the textbook, men and women may tend to approach friendship differently.

true

According to your instructor, you should NOT end a speech with a "Bibliography" or "Works Cited" slide; instead, you should cite your sources throughout the speech.

true

In order to structure group meetings, sometimes all you need is an agenda and a good facilitator.

true

People with strong, lasting friendships are happier than those without them.

true

True or False: A person with an external locus of control would attribute outcomes to external factors they have no control over.

true

True or False: According to Chapter 3, some cultures prefer silence over talk.

true

True or False: According to Chapter 3, studies show that, overall, individuals in their 60s are just as happy as those in their 20s.

true

True or False: According to the textbook, one aspect of communicating in a professional manner online is using correct grammar, spelling, and punctuation.

true

True or False: Communication is complex.

true

True or False: Groupthink is bad for groups.

true

True or False: In an interview that is taking place via video, you should look at the camera, not your computer screen.

true

True or False: In the U. S., women tend to be more emotionally expressive than men.

true

True or False: It's a good idea to view everyone as a networking prospect.

true

True or False: Mindful listening is like exercise. It increases heart rate, respiration, and body temp.

true

True or False: Nonverbal communication is ambiguous.

true

True or False: One tip for listening non-defensively is to thank the speaker for sharing.

true

True or False: One way to improve your nonverbal communication competence is to tune out words to focus on nonverbal communication.

true

True or False: Persuasion can be ethical.

true

True or False: The Gibb Categories boil down to two things: Lack of Empathy, and Manipulation.

true

True or False: The riskier the disclosure, the more likely we are to disclose to strangers rather than those closer to us.

true

True or False: The root word of "prejudice" is "prejudge."

true

True or False: one way to adapt to the audience is to establish common ground.

true

We tend to focus more on negative attributions than positive ones.

true

In the Toulmin Model, there's an element that provides a link between the Claim and the Data/Evidence. What is the name for this element?

warrant