Speech final
use communication technology effectively.
Exercising caution when using e-mail, using face-to-face communication when possible, and not letting technology become distracting
It is better to use "I" statements,
I" statements attribute responsibility to the speaker, whereas "you" statements imply the listener is responsible, and may make them defensive.
Conformity
If you feel pressure to agree with your group's decision and fear being branded as disloyal if you do not, you are feeling the pressure
upward communication.
Messages to immediate supervisors or higher-level personnel
collective goals.
When group members concentrate on their shared objectives, group cohesiveness increases because the group
rite of passage
a ritual marking the symbolic transition from one social position to another participate in a commencement ceremony at college
Brainstorming
allows group members to offer any ideas they wish and to create a list of all the proposed ideas before any of the ideas are debated
Some examples of culture influencing communication
are high or low context (high context cultures communicate implicitly/subtly; low context cultures are more explicit/direct), individualistic or collectivistic, monochromic (deadlines important) or polychronic (consider time fluid).
Some common communication challenges
are relying on technology (channel lean), cultural differences, "top down" communication (not listening to employees), too much focus on goals and/or competition/not enough collaboration, mixing work and personal lives, making assumptions.
Instrumental communication
can be one of the most contentious issues couples face, as romantic partners often disagree over the division of responsibilities for daily tasks
transactional approach
communicators can adjust their messages based on the feedback they receive.
Globalization
describes the increasing connectedness of societies and their economies as a result of developments in transportation and communication
Expert power stems
having proficiency in a particular area.
common barriers to effective communication
in general are not listening carefully, not communicating clearly, making assumptions, cultural differences, differences in perception and viewpoint, reacting instead of reflecting on what is heard, and use of connotations or jargon.
Persuasive speaking
influence listeners' beliefs, attitudes, and actions.
Lateral communication
involves the messages we share with peers or anyone who occupies the same position as we do in an organizational hierarchy.
Groupthink
is particularly likely to occur when a group has a strong, authoritarian leader, is composed of members with similar backgrounds, and is isolated from outside influence.
Critical listening
is particularly significant in groups that have to make important decisions, such as a state legislature or a corporate board of directors.
Workplace friendships are usually ____________ to control than regular friendships.
more difficult
Coercive power
most likely to become emotionally abusive if misused.
Organizational communication
refers to the interactions that occur within structured groups.
The accommodating approach
reflects a high concern for the other party but a low concern for the self.
Non-verbal communication
tends to be believed more than verbal communication. It can also give credibility, emphasize verbal communication, direct attention to particular points, communicate emotion, provide instant feedback, and make people feel comfortable
success in relationships
the way couples handle conflict, rather than how much of it they experience, that influences the success of their relationships.
unanimous consensus
there is uncontested support for a decision
maintain the relationship.
wehave to interact with a person to form the friendship but also have to use relational maintenance behaviors, such as openness, positivity, and network convergence, to maintain the relationship.
Referent Power
you might work harder for a group leader you like and admire than for one you dislike
