SSC101- All Chap- ko trắc nghiệm, SSC101- có trắc nghiệm
16. Which is an advantage of making use of text messages? a. They are very short. b. They are widely available to most people. c. They are misunderstood sometimes. d. All of the above are advantages.
B
15. When writing an e-mail that needs to alert the reader to the important content in the e-mail, be sure to: a. Write a brief, but informative subject line. b. Write a detailed first sentence that includes the most relevant points. c. Use capital letters. d. Do none of the above.
A
15. Which of the following is NOT one of the basic principles to follow to ensure correct etiquette when communicating in business? a. Profitability b. Courtesy c. Common sense d. Respect
A
15. Which of the following is a habit of a bad or poor listener? a. Tuning out if delivery is poor b. Judging content c. Taking limited notes d. Avoiding distractions
A
18. Which of the following is the primary site for expressing your emotions? a. Face b. Voice characteristics c. Gestures d. Eyes
A
19. Which of the following kinds of Tweets would not harm your company's reputation? a. A Tweet advertising for the company's latest product. b. A Tweet that tells followers about confidential policies. c. A Tweet that makes light of a tragedy or loss. d. None of the above, because a single Tweet cannot harm a company's reputation.
A
2. When composing negative messages, you should always a. create an audience-centered tone. b. include a lecture of why the reader was at fault. c. hide the bad news. d. do all of the above.
A
21. Which step of the three-step process should take the most time? a. Planning messages should take the most time. b. Writing messages should take the most time. c. Completing messages should take the most time. d. All steps should take equal time.
A
24. For an urgent message to a customer in another city, which of the following would be the least desirable medium to use? a. Postal mail is the least desirable medium to use. b. A phone call is the least desirable medium to use. c. A Fax is the least desirable medium to use. d. None of the choices above is less desirable than the others.
A
3. Which of the following most correctly describes the order of the communication process? a. The sender has an idea, the sender encodes a message, the sender transmits the message,the receiver gets the message. b. The sender transmits the message, the sender receives feedback, the receiver decodes the message. c. The sender has an idea, the receiver decodes the message, the receiver gets the message. d. The sender transmits the message, the sender encodes the message, the receiver sends feedback.
A
30. Use electronic media when you a. need immediate feedback. b. want no permanent record. c. can assemble your audience conveniently. d. need speed.
A
31. Gina's GI tract contained a large, invasive obstruction. The language in the preceding sentence represents: e. jargon f. clichés g. obsolete order h. concrete words
A
31. Which of the three-step process should you spend the most time on? a. Planning messages. b. Writing messages. c. Completing messages. d. All steps should take equal time.
A
33. Which of the following best exhibits the "you" attitude? a. "The information you requested about the Kleen Sweep lawn tractor is enclosed." b. "The Kleen Sweep lawn tractor is very popular." c. "Our factories cannot keep up with the demand for the Kleen Sweep lawn tractor." d. None of the above
A
38. Which of the following sentences is phrased the most positively? a. Completing this form will ensure proper credit to your bank account. b. Unless you complete this form, your account will not be credited. c. Our bank would like to credit your account, but we are unable to do so until you complete this form. d. You want your account credited, right? Well, complete this form.
A
44. Which of the following is not a function of a heading? a. Verification (bằng chứng, chứng cớ) b. Connection c. Organization d. Attention
A
46. Excess use of type style modifications such as boldface, italics, and underlining a. can slow a reader's speed or make text harder to read. b. is an excellent way to get the reader's attention. c. makes a one-page document very attractive. d. Does none of the above
A
50. Which of the following is not an example of redundancy? a. Modern equipment b. Midway between c. Reduce down d. Baby kitten
A
56. Sending only necessary messages, respecting your audience's schedule, and using the priority feature with care are all examples of a. e-mail courtesy. (lịch sự) b. e-mail subject line selection. c. e-mail personalization of messages. d. None of the above
A
59. The element of a letter that contains the company name and address of the writer is a. the inside address. b. the letterhead. c. the salutation. d. None of the above
A
8. When speaking to someone whose first language is different from yours, you should: a. Use objective, accurate language. b. Use slang and clichés. c. Ask the listener, "Is this too difficult for you?" d. Speak rapidly since the listener is accustomed to rapid speech in his or her first language.
A
16. When writing to someone whose first language is different from yours, you should: a. Include lengthy sentences, using many compound and complex sentences. b. Reconsider the medium you are using, and use visual material rather than written. c. Include slang, idioms, and jargon from their first language. d. Do none of the above.
B
12. Which of the following can be regarded as constructive feedback? a. Feedback that implies that the person communicating the message is incompetent b. Feedback that focuses on the outcomes or the communication process. c. Feedback that critically evaluates the validity of the communication without recommendations to improve it. d. Feedback that defends the person communicating the message.
B
13. Unlearning the "The Golden Rule" of interaction and communication, which encourages you to treat others as you would like to be treated would entail: a. Treating others as you think they should be treated. b. Treating others as they would like to be treated. c. Treating others as your company treats you. d. Treating others as they would treat you.
B
13. You should NOT use electronic forms of communication: a. When you want to send a routine message to a client overseas. b. When you are legally required to provide information in printed form. c. When you have lots of paper to get rid of. d. When you bypass company e-mail policies.
B
18. Inappropriate or vulgar pictures of you on your Facebook profile could be an example of: a. A good sense of humour. b. Digital dirt. c. False representations. d. None of the above.
B
23. In general, a written channel will help you do which of the following? a. Collaborate with the audience b. Increase your control over your message c. Eliminate all possible feedback d. None of the above
B
25. No matter how long your message, the scope should be a. limited to no more than two major points. b. limited to no more than six major points. c. limited to no more than one major point. d. unlimited.
B
26. Which of the following best emphasizes the positive? a. "The YMCA will not be conducting any classes in April." b. "The date of the next YMCA swimming class is May 2." c. "No swimming classes will be offered until May." d. All of the above are negative.
B
3. In which of the following should you use the direct approach? a. In a message telling employees there will be no annual bonus this year b. In a message containing minor bad news that will cause little disappointment c. In a message that contains a bad performance review d. In a message containing bad news that does not affect your company
B
33. Which of the following could be considered a disadvantage of using visual media? a. It is easier to remember. b. The message can be fleeting and temporary. c. It can be an effective tool for breaking through communication and language barriers. d. All of the above.
B
37. Which of the following describes a complex sentence? a. A sentence that contains a single subject and a single predicate. b. A sentence that contains one independent clause and one or more dependent clauses. c. A sentence that contains two or more independent but related clauses. d. None of the above
B
39. Which of the following would not be a technique of an effective communicator? a. Using the "you" attitude b. Complimenting the reader c. Establishing credibility d. Emphasizing the positive
B
4. Which of the following would be an effective buffer in a letter turning down a reader's request to use some of your company's copyrighted material? a. I am sorry, but we cannot allow you to use the material you requested. b. Your writing project sounds interesting and worthwhile. c. I am writing to inform you that we received your request. d. None of the above are effective buffers.
B
45. In the following sentence, which word is the camouflaged verb? "The students voiced complaints about the increase in parking fees during the SGA meeting." a. Voiced b. Complaints c. Parking d. During
B
5. Which of the following is an incorrect example of how cultural context affects business communication? a. Executive offices are shared and open to all in high-context companies. b. Objective data are valued over subjective relationships in a high-context company. c. Meetings have fixed agendas and plenty of advanced notice in low-context companies. d. Workers rely on detailed background information in low-context companies.
B
53. To improve readability in short business messages, a writer should do all the following except which one? a. Keep paragraphs short. b. Use average sentence lengths of 25 to 30 words. c. Use bullets and lists where possible.
B
6. Informal social rules are: a. Specifically taught "rights" and "wrongs" of how to behave. b. Usually learned by watching how people behave and then imitating that behavior. c. Another way to describe dining manners. d. Avoided by cultures that condemn materialism.
B
62. If you list a series of questions in a routine request letter a. ask the least important questions first. b. ask the most important questions first. c. include two or three topics in one question to keep your message short. d. use no question marks, since this is a business message.
B
64. A claim letter should open with a. an emotional statement demanding a settlement. b. a straightforward statement of the problem. c. an explanation of details of the situation. d. None of the above
B
66. When sending routine replies, how should you handle slightly negative information? a. Leave it out so that the letter contains only good news. b. Embed it in a positive context. (gắn vào 1 ngữ cảnh tốt) c. State the negative directly, but only in the first paragraph. d. State the negative directly, but only in the last paragraph.
B
7. When communicators assume that their own cultural background is superior to all others, they are using which of the following concepts? a. Stereotyping b. Ethnocentrism c. Accurate assumptions d. Social status
B
71. Which of the following is NOT the correct way to answer letters requesting information? a. Use a direct approach if the request is simple or straightforward b. Have a standard template that can be used for all your replies c. Answer the request promptly d. Mail merge the letter to personalize repetitive queries
B
9. When writing to someone whose first language is different from yours, you should: a. Include lengthy sentences, using many compound and complex sentences. b. Use figures instead of writing numbers out in words. c. Include slang, idioms, and jargon. d. Do none of the above, since these are things to avoid in intercultural written communication.
B
12. You should be wary when using Instant Messaging because: a. It costs very little. b. IM's are short. c. It can be overused. d. There are no drawbacks to Instant Messaging.
C
13. Which of the following correctly describes the sequence of the listening process? a. Receiving, remembering, decoding, responding, and evaluating b. Responding, evaluating, remembering, receiving, and decoding c. Receiving, decoding, remembering, evaluating, and responding d. None of the above
C
14. Prejudgment (vội đánh giá ai) involves a. Listening selectively b. Taking control of the conversation c. Jumping to conclusions and closing your mind to additional information d. Thinking negatively
C
14. Which of the following makes for effective communication with a culturally-diverse audience? a. Correcting ambiguity immediately b. Making early judgments c. Overlooking your own cultural biases d. None of the above make for effective communication
C
16. Which of the following would not be a good habit to develop when receiving telephone calls? a. Answer promptly and with a smile. b. Identify yourself. c. Schedule the call. d. Take complete, accurate messages.
C
17. Which of the following should you avoid when making use of social media networks? a. Being friendly with people. b. Tweeting about sport. c. Excessive comments and contacts. d. None of the above should be avoided.
C
17. Which of the following would not be a good habit to develop when leaving voice-mail messages? a. Keep the message simple. b. Don't leave multiple, repetitious messages. c. Hide behind voice mail. d. Sound professional.
C
2. The U.S. workforce includes growing numbers of people with various ethnic backgrounds. This will require the effective communicator to: a. Communicate in team-based organizations b. Communicate in an age of information c. Communicate within a culturally diverse workforce d. None of the above
C
21. Which of the following would NOT be a good habit to develop when interacting with people? a. Standing upright b. Maintaining eye contact c. Smiling excessively d. Paying attention closely
C
22. Which of the following would be a good habit to develop when listening to people? a. Selective listening b. Focusing on the first and last thing the person says c. Reacting or responding to what the person is saying d. Selective perception
C
27. Which of the following should be organized using an indirect approach? a. Memo informing budget committee members of next Tuesday's meeting b. Letter congratulating a college friend on a recent promotion c. Memo telling sales representatives that new travel regulations will begin next month to save expenses d. Press release announcing the new product your company is manufacturing
C
28. What benefit does outlining provide a writer? a. It helps a writer make sure a document is correctly formatted. b. It helps a writer master the outline feature of the word processor. c. It helps a writer visualize the relationship among parts of a message. d. Outlining provides no benefits to a writer.
C
32. No matter how long your message, the message should have: a. The main idea as the starting point. b. The major points illustrated with evidence or reasons. c. Both A and B. d. Neither A nor B.
C
32. Which of the following best exhibits a polite writer? a. "Your check for $72.50 arrived yesterday." b. "We received your check for $72.50." c. "Thank you for your check for $72.50." d. "Thank you for the check we finally received."
C
34. Which of the following is not considered an obsolete phrase? (Cổ xưa) a. Permit me to say b. Pursuant to c. We have received d. Please be advised that
C
36. Which sentence best avoids the use of long words? a. The committee wanted to ascertain the reason for the reduction in sales. b. They were anxious to consummate the deal. c. My manager studied the report carefully. d. The board of directors perused the annual report prior to culmination of the meeting.
C
41. Which of the following is NOT an acceptable use of technology when composing a message? a. An auto-correct software feature. b. A wizard that guides you through the message. c. Copying and pasting a letter you have found on the Internet. d. None of the above is acceptable.
C
43. Which of the following is not a way to increase clarity in your document? a. Break up overly long sentences. b. Reword long noun sequences. c. Recast It is and There are openings. d. Replace camouflaged verbs.
C
5. To write an effective buffer, make it a. lengthy to get your reader's attention. b. misleading. c. relevant. (thích đáng) d. controversial.
C
51. . Which of the following messages would most logically be sent as a letter? a. A message to your work colleagues about the next budget meeting b. A 23-page catalog of your product listings for established customers c. A message telling customers that you will change the billing cycle beginning July 1 d. A message to your boss that provides an update of your weekly progress on a key project
C
54. Which of the following is an example of an informative heading? a. Registration b. Findings c. A New Way to Register Students d. Both a and c
C
55. Which of the following is the best example of an informative subject line? a. Schedules b. Tomorrow's meeting c. Review 2002 Annual Report before next meeting d. Necessary information
C
57. One of the most helpful pieces of advice about writing brief e-mail messages would be to a. narrow your scope. b. use the priority feature with care. c. provide clear, descriptive subject lines. d. slow down.
C
58. For which of the following categories of messages would you most likely use the direct approach? a. Bad news messages b. Persuasive messages c. Routine, good-news, and goodwill messages d. None of the above
C
60. Which of the following is the most important aspect of an instant message? a. Appearance b. Organization c. Style d. All of the above
C
63. When writing a routine letter requesting information and action a. close with a justification of your request. b. close with a clear statement of your reason for writing. c. close with a specific account of what you expect and a deadline. d. Do none of the above
C
70. When writing condolence letters, (thư chia buồn) a. type on company letterhead to show that the company knows what happened. b. copy a standard condolence message to avoid being too personal. c. keep reminiscences brief. d. do all the above.
C
1. Which of the following is a tangible benefit of effective communication in an organization? a. Faster problem solving b. Increased productivity c. Improved response from employees and supervisors d. All of the above
D
1. Which of the following is not a goal of negative messages? a. To give the bad news b. To maintain the reader's goodwill c. To reduce future correspondence on the matter d. To hold the bad news until the very end of the message
D
10. Cultural diversity affects how business messages are: a. Conceived b. planned c. Sent d. All of the above
D
11. A business blog is an effective means for communicating: a. News about the company. b. Market research. c. Public announcements and campaigns. d. All of the above.
D
11. Cultural diversity includes all of the following except: a. Age diference b. Nonverbal communication c. Ability differences d. All of the above
D
12. When conducting and attending meetings, the leader should do which of the following to help ensure a successful meeting? a. Keep the meeting on track. b. Follow parliamentary procedure. c. Encourage participation. d. All of the above
D
19. Which of the following could be used to assert authority? Xác nhận quyền lực a. Touching behavior b. Use of time c. Use of space d. All of the above
D
20. Which of the following is not a good tip for improving your nonverbal skills? a. Smile genuinely. b. Adopt a handshake that matches your personality and intention. c. Be aware that people may give false nonverbal cues. d. Fake a smile when necessary to avoid the appearance of being negative.
D
20. You can use social networks like Twitter and Facebook effectively and get the attention of followers by: a. Carefully selecting what content you share. b. Retweeting and engaging with followers. c. Building a network that is vibrant and exciting. d. All of the above.
D
22. Developing an audience profile involves which of the following? a. Identifying key decision makers b. Estimating audience understanding c. Predicting audience reactions d. All of the above
D
23. Which of the following could be used to assert authority? a. Voice control b. Posture c. Appearance d. All of the above
D
29. Which of the following techniques help develop effective paragraphs? a. Indirect Approach b. Direct Approach c. Cause and Effect d. Both A and B
D
34. You can use electronic media when you a. Need immediate feedback. b. Want no permanent record. c. Can assemble your audience conveniently. d. Would like to combine different forms of media.
D
35. Which of the following sentences is the most concrete? (rõ ràng) a. Sales increased dramatically last quarter. b. Management will make a decision about our health insurance provider soon. c. The contract was sent under separate cover. d. Susan congratulated the staff for increasing sales $150,000 in the last two months.
D
4. Which of the following questions is NOT a question that can help you make an ethical communication decision? a. Is this message legal? b. Is this message feasible? (khả thi) c. Is this a message you can live with? d. All are questions that can help you make an ethical decision.
D
40. Which of the following exhibits bias-free language? a. "The wives of the engineers will take a tour of the city Thursday afternoon." b. "Melissa Pellegrin is a new female doctor on staff at the local hospital. " c. "Mary, who is crippled, is the office manager." d. "Karen Foust is the chairperson of the student services committee."
D
41. In the first phase of revising your message, (giai doan sua lai) a. revise for conciseness. b. adjust design elements such as margins, white space, and line justification. c. proofread for mechanics errors. d. revise for content and good organization.
D
42. Which part(s) of your document affect your audience the most? a. Beginning b. Middle c. Ending d. Beginning and ending
D
47. Of the following word-processor features, which one allows writers to re-use standard blocks of text in various documents? a. Search and replace b. Auto Correct c. Revision marks d. Boilerplates (văn phong)
D
48. Which of the following can help a writer proofread effectively? (đọc và sửa bản in thử) a. Perceptual tricks b. Distance c. Multiple passes d. All of the above
D
49. Which of the following does not improve conciseness? a. Deleting unnecessary words and phrases b. Eliminating redundancies c. Recasting It is/There are starters d. Imposing parallelism (gây ấn tượng quan hệ song song) ??? Running spell and style checkers
D
51. Which of the following word-processor features allows writers to use a suitable synonym? a. Search and replace b. Auto correct c. Revision marks d. Thesaurus
D
52. Which of the following is not a generally accepted component of a business letter? a. date b. inside address c. closing d. a "From" line in the heading
D
61. When writing a routine request, which of the following is an appropriate action? a. Soften your request with words such as please. b. State precisely what you want. c. Assume your audience will comply. d. Do all of the above.
D
65. Which of the following does not describe an effective presentation of facts in a claim letter? a. Clarity b. Politeness c. Honesty d. Abusiveness (sự lạm dụng, lăng mạ)
D
67. Which of the following is true about form letters? a. They should never be used because they are cold and impersonal. b. They can be effective if writers use computers to personalize them and mix paragraphs. c. They should always be used to greatly enhance productivity in the office. d. They are too informal for most applications.
D
68. When your company is at fault and you must write a letter granting (chấp nhận) the customer's claim, a. open with a friendly statement such as, "Mistakes will happen." b. identify the person or department at fault to show your reader you have dutifully researched the issue. c. promise the customer that the problem will never happen again. d. open with the good news that you're granting the claim.
D
69. To avoid being libelous (phỉ báng) when writing a recommendation letter, a. avoid value judgments. b. include only relevant, factual information. c. balance criticisms with favorable points. d. do all the above.
D
11. Which of the following best describes groupthink? a. Some team members have private motives that affect the group's interaction. b. Individuals willingly set aside personal opinions and go along with everyone else, even though everyone else is wrong. c. Some team members don't contribute their fair share, and others notice. d. None of the above
b
