SSC102 - True/False (223/187)
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"Communication climate" refers to the free flow of ideas within an organization.
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A behavioral interview question asks how you would handle a hypothetical situation.
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A condolence message should begin and end with a statement of sympathy.
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A functional résumé groups education and accomplishment under skills or functions that are pertinent to your career objective.
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A negative message initiated by the receiver is considered an unsolicited negative message.
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"More is better" when using numbers, facts, and testimonials as proof of benefits; it will increase the receiver's interest in your message.
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06/03/2011 is an acceptable format for the date in a letter from an organization to one of its customers..
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If asked an illegal or inappropriate question, you are usually wise to show anger or irritation so the interviewer will know the question was offensive.
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All negative messages should be composed using the indirect plan.
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All receivers respond favorably to the indirect plan when it is used for presenting negative information.
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Although a lack of confidence on your part will cause you discomfort, it will not particularly bother your audience.
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Although the language in which a letter is written may vary from country to country, the formats used for letter are standard worldwide
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Although there are many language differences throughout the world, nonverbal signals are basically the same.
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An advantage of traditional interview questions is that the answers center on actual events and are less likely to be only an answer the applicant believes the interviewer expects.
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An appendix section is appropriate in a proposal but not in a business plan.
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An effective persuasive message tells the receiver the negative consequences that will be realized if he or she does not take the desired action.
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An effective visual aid in a written report should be easily understood without referring to the text material.
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An individual's status within an organization has no affect on the communication process.
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An obsolete word is one that is overused in normal conversation or messages and has lost its effectiveness.
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An understanding of cultures recognizes that cultural backgrounds and experiences influence behavior and communication so it is important to learn certain characteristics of different cultures and apply that to all persons in a particular culture.
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Analyzing a receiver's knowledge will assist a writer in deciding whether to use the direct or indirect plan when organizing a message.
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A web page profile is a personal website.
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Memos may have an internal or external audience.
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A grammar checker detects and corrects grammar and punctuation errors.
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A letter is the best way to convey negative information of high importance.
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A letter of application can be submitted to a potential employer instead of a résumé.
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A letter or card of appreciation is appropriate for a longstanding record of thoughtfulness, but an oral thank you is sufficient for a one-time effort.
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A letter welcoming the receiver as a new credit card customer should not contain coupons or sales offers.
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A listener engaged in skimming wants to remember concepts and details.
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A person's status within the organization should be considered when a team evaluates the contributor's ideas.
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A positive-negative bar chart is the best illustration for showing elements within a quantitative variable.
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A presentation typically has five to seven main points.
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A process-improvement team draws its strength from the perspectives and diverse viewpoints its members represent.
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A self-analysis inventory should be started a few weeks prior to starting the job search.
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A sender's credibility is based solely on the content of his or her message.
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A speaker should not display facial expressions because they may change the meaning of an oral message.
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A specialized dictionary is one that shows special symbols for word pronounciation.
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A stacked-bar chart shows comparison of variable values that fall above or below a reference point.
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A strong word will be either an adjective or adverb because both are descriptive words.
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A targeted résumé is less powerful than a general résumé .
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A team presentation should be viewed as a series of mini-presentations equal to the number of people on the team.
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A thesaurus suggests alternatives or antonyms for words in a message.
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Agendas are less important for audio and video conferences than for face-to-face meetings.
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Addressee and delivery notations are placed on an envelope, but not on a letter.
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Because a request made via e-mail will be responded to via e-mail, the request writer doesn't have to include personal contact information.
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Because it conveys a more professional image, a letter is a better choice for a condolence message than a handwritten message on a card.
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Being aggressive during a conversational exchange demonstrates your enthusiasm for the topic being discussed.
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Computer translation software can be used to translate languages; therefore, translators are no longer required to communicate between two languages.
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Congratulatory messages are appropriate for business-related accomplishments but not for personal achievements.
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Constructive feedback and criticism are different names for the same process.
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Diversity has become widely recognized in business; therefore, the use of unbiased language is no longer an essential consideration in the composition of business messages.
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During a meeting it is the responsibility of the recorder to keep the group focused and not allow the discussion to stray off topic.
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During remembering, a message receiver assigns meaning to stimuli.
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E-mail is so popular because it affords a high degree of privacy.
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Effective external communication has a greater impact on an organization's success than effective internal communication.
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English is the primary language used in conducting multinational business; therefore, current global marketing strategies shape their products and their Web sites to appeal only to the countries where English is the native language.
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Enunciation and pronunciation are used interchangeably when discussing how to use your voice effectively..
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Ethics are binding rules of conduct enforceable by a governing agency.
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Fair use means that only the owner of original works of authorship can use them.
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Fast-paced questioning shows your interest and stimulates discussion.
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Flip charts and posters are economical, easy-to-use visual aids for large groups.
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Focus group participants may be less open with their responses if they know they are being taped; therefore, it is better not to tell them they are being recorded.
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Formal reports use side headings; informal reports do not.
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Format and style of a message vary with the audience.
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Giving the receiver a deadline by which to take the desired action makes you appear pushy.
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Grammar and spelling errors need not be corrected in business messages sent via e-mail.
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Having two or more people work together to draft a document is effective and efficient.
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Headings must be parallel within and between levels.
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Hearing and listening are different terms for the same physical process.
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Hearing involves understanding and retaining what has been said.
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If the company at which you are interviewing has a business casual dress code, you should dress in business casual attire for the interview to show the interviewer you will fit in.
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If you are given an opportunity to ask question at the end of the interview, concentrate your questions on topics of personal benefit to you.
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If you don't see the copyright symbol or the word Copyright followed by the year, you can be certain the material is free of copyright.
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If you inadvertently send an e-mail before you are ready, it is easy to retrieve or cancel the e-mail.
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If you know about your product or service (strengths, weaknesses, and markets) when writing a sales message, it it not necessary to know about the competition.
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In a sales letter it is more likely that the receiver will develop interest in a product or service if general statements of the benefits, not specific statements, are used.
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In oral communication, what you say is more important than how you say it.
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It is a good idea to link your web page profile with a personal website so prospective employers have all the information they need to make a hiring decision.
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It is critical to maintain the receiver's goodwill in a collection message in the warning stage.
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It is inappropriate for the leader of a meeting to set time limits for the topics on an agenda.
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It is not necessary for a speaker to identify each main point in the body of the presentation; the audience will know by the tone and volume of the speaker's voice.
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It is unnecessary to include a source citation for paraphrased material.
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Jack Murphy wants to invite the five people he supervises to a picnic at his home. Because the group is small and the event is informal, Jack could handwrite his invitation, photocopy it, and hand it to the receivers.
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Jackie Parcel works for Hamilton State Bank in Joplin, Missouri. When Jackie communicates with Rick Spliker, a representative of the Federal Reserve Bank in St. Louis, she is engaging in internal communication.
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Keywords are generally verbs that describe you and are placed at the beginning or the end of the résumé .
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LMN Clothing sent a letter to its credit card customers to give them advance notice of an upcoming sale. Harry Pasco received the letter, read it, and gave it to his neighbor; however, Harry did not shop at LMN during the sale. Harry's action means that LMN has achieved the goal of favorable response.
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Learning about.other cultures lets you categorize individual persons by their culture and know their beliefs and preferences.
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Letterhead stationery should be used for all pages of a letter.
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Listeners use cautious listening when they want to concentrate on specific details rather than general concepts.
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Long sentences are more effective than short sentences because you can cover more thoughts in one sentence.
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Low-context countries generally take a long-term view of time.
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Memo reports are written for an internal audience; letter reports may be written for either an internal or an external audience.
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Mixed punctuation means the salutation is followed by a colon, and the complimentary close has no punctuation.
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Monitoring of e-mail by private employers is not allowed because e-mail is private and such monitoring is an invasion of privacy.
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Obsolete words sound formal and, therefore, are appropriate in formal but not informal business communication.
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On a self-managed team, some members have more responsibility for the finished product.
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Once damaged, a relationship cannot be repaired.
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Once e-mail messages or other computer files are deleted, they cannot be retrieved.
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One of the most important purposes of a visual aid in a business report is to make the report colorful and attractive.
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One-to-one oral communication is less valuable in business than is one-to-one written communication.