STU 106

the most common credit rating

Fair Isaac Corporation (FICO) Score

Job seekers use a tool developed for the U.S. Department of Labor to profile their career interests and to conduct industry research. What is the name of this tool? a. ONET b. Online Job Portal (OJP) c. Indeed d. occ.gov

A

legitimate power

the power that is given to you by the company

budget

a detailed financial plan used to allocate money for a specific time period

"Describe a stressful situation in a previous job, and how you handled that situation." What type of interview question is this? a. behavioral interview question b. structured interview question c. panel interview question d. illegal interview question

A

70% of employers in 2017 used social media to screen candidates, according to a CareerBuilder survey, but employers also don't want candidates with zero social media presence. From the article "How to 'clean up' your social media presence before a job search," which of the following are recommended to include on social media? (Choose all of the "do's". (1)) a. news about your industry b. complaints about your supervisor, coworkers, or workplace c. photos of you partying d. relationship or personal issues e. political content

A

According to a 2018 CareerBuilder survey, 70 percent of employers use social media to screen candidates during the hiring process, and about 43 percent of employers use social media to check on current employees. In the section "Social Media Tools," what advice do textbook authors Anderson and Bolt give for your personal (non-workplace) social media use? a. Routinely conduct an Internet search of yourself to ensure that your online identity is positive b. Keep your personal online identity private by using the highest level of privacy settings on the platforms you use c. If your organization is criticized on Facebook by a competitor, fight back by explaining how the competitor is lying. It's every employee's job to stand up in public for their organization. d. Since your personal life is separate from your workplace life, everyone understands that it is sometimes okay to vent about a customer or coworker on social media.

A

Consider the scenario describing Claudia's interaction with a coworker ("Topic Situation," p. 180). Did Claudia handle the situation appropriately, in the context of Anderson and Bolt's (2016) advice on this topic? a. Yes, Claudia acted ethically and helpfully in asking about her coworker's safety and providing practical assistance. b. No, Claudia's coworker's safety was not Claudia's responsibility, and so it would have been smarter for Claudia to ignore the situation. c. Yes, Claudia responded appropriately by filing a sexual harassment complaint against Raj based on his pestering her about her tattoo. d. No, Claudia responded inappropriately; she should have understood that Raj was just joking around.

A

Employers might request your private data such as birth date and Social Security number. Should you share this information? a. Yes, but only if you have verified that the employer is legitimate and only when you are a finalist for the job. b. Yes, after you have verified that the employer is legitimate. At that point, it's smart to share these details in order to be seriously considered for the job. c. No; you should never share birth date or Social Security number during a job search. d. No; asking these questions is prohibited by law, and legitimate employers will not ask.

A

If an interview candidate wants to appear professional, how early should they arrive at the specific interview office location? a. at least 5 but no more than 10 minutes early b. more than 10 minutes early c. exactly on time, not early or late d. no more than 2 minutes late

A

If you are a job seeker, which of the following are the best practices for references or letters of recommendation? a. Do ask people who know your paid or volunteer work first-hand to serve as references, but don't send the list with the resume unless it is requested by the employer. b. Do ask people who know your paid or volunteer work first-hand to serve as references, and do send the list proactively. Don't wait until it is requested by the employer. c. Do ask people who know you best and longest to serve as your references - close friends, family, religious leaders - but don't send the list unless it is requested by the employer. d. Do ask the most well-known people in your field to serve as your references, even if you have only met them briefly, and do include the list in your resume.

A

In the U.S., which of the following is a main difference between a part-time position and a full-time position? a. Most part-time positions do not provide health care benefits b. Part-time work is more likely to provide health care benefits c. Part-time work is typically easier and safer than full-time work d. Most part-time workers are self-employed

A

In the section on "Non-Verbal Communication," what advice do Anderson and Bolt give for dealing with a situation in which you experience anger or when you know that you are about to cry? a. Excuse yourself and find a private area where you can regain control of your emotions. b. Express whatever you are feeling; honesty is always the best policy, and you need to be true to who you are. c. The main thing to remember is to stay in the meeting or interaction. If you leave, people will gossip about you. d. Don't worry too much if you lose your temper with customers or coworkers, but don't express anger to your supervisor.

A

Jane attended an employee orientation, but she doesn't remember everything that was discussed. She wants to know details about her organization's policies, her vacation and sick leave, and her benefits. What should she do first? a. She should consult her employee handbook. b. She should email her supervisor a list of her questions. c. She should ask for a meeting with her supervisor to ask her questions. d. She should contact the Human Resources department with her questions.

A

Many internship candidates and job seekers have the education and experience that should enable them to get and keep the position they want - and yet, they are unsuccessful because they lack soft skills. What are soft skills? a. people skills such as communication and teamwork b. industry-specific skills that go "beyond basic" c. good taste or a sense of style d. nurturing personality, an ethic of caring

A

Many workplace communications take place using telecommunications such as telephone conference calls, teleconferences, and videoconferences. What advice do Anderson and Bolt give for participating in these communication environments? a. Treat the meeting as if it were face-to-face, with all of the same expectations for preparation, appearance and behavior. b. Since it is an unwritten rule of the workplace that telecommunication is different from face-to-face, it's okay to multitask or eat lunch while in the meeting. c. Everyone will know in advance who is attending the meeting, so don't waste time introducing yourself when you ask a question or make a point. d. The meeting host will test your audio and video equipment for you, so there is no need to do this yourself.

A

Mentally and physically, it is never too early to start planning for _________________________. a. retirement b. resume writing c. restructuring d. exit interviews

A

Norms (expectations) for non-verbal communication vary significantly across cultures. In the U.S., which of the following describes the norms for eye contact and social space? a. Do make eye contact; it communicates honesty and sincerity in U.S. dominant culture. Stand about 3-4 feet from an individual because standing closer conveys intimacy or intimidation. b. In order to avoid romantic/sexual misunderstanding, make eye contact with members of your own gender, but not with members of the other gender. For the same reason, stand within 2 feet of members of your own gender but 3-4 feet from members of the other gender. c. Make eye contact when you are speaking, but don't make eye contact when another person is speaking, in order to demonstrate that you are listening. Stand within two feet of the other person, to show trust. d. Make eye contact even if the other person looks away, because eye contact is essential in every situation. To maintain control of the conversation, stand close, no more than 1 1/2 feet away.

A

Our textbook discusses two types of informal communication: the grapevine and gossip. How do the authors define the grapevine? a. An informal communication network about workplace issues b. An informal communication network about workplaces issues and the personal lives of coworkers c. An informal communication network about the personal lives of coworkers d. Official communication that follows lines of authority in the organizational structure

A

Sometimes, customer, clients, or patients can be difficult and rude. What should an employee do to successfully resolve a customer complaint? a. Stay calm, let the customer talk, and listen for facts b. Ignore body language; only the words are important c. Let the customer know that they can't treat you this way by yelling at them d. Accept abuse along with the complaint

A

What is a union (also called a labor union)? a. An organization to protect the rights of employees b. An organization to protect the rights of employers c. A quality-assurance program that protects the rights of consumers d. A healthcare provider associated with an employer's benefits plan

A

What is an organizational culture (also called a corporate culture)? a. The values, customs, and expectations of the people within an organization b. The diverse backgrounds and personalities of the people who work in an organization c. The official written rules for employees of an organization d. The organizational structure of an organization

A

What is the function of the cover letter? a. introduce the resume b. provide a biography of the job candidate c. provide a more personal version of the information in the resume d. A cover letter is intended for old-fashioned paper job applications; it should not be submitted if the job website does not require one.

A

What is the term for an organization's statement of purpose? a. mission statement b. strategic plan c. operational issue d. values statement

A

Why should job seekers cultivate a professional network? a. Many jobs postings are known to insiders but not advertised to the general public). b. Your network will lead to potential employers' seeking you out. c. Your network is a good source of letters of recommendation or references. d. It's not important; most job offers happen when an applicant applies to a publicly posted job.

A

credit report

A detailed report of an individual's credit history

In the sections on "Business Emails" and "Writing E-Mail Messages," textbook authors Anderson and Bolt discuss several e-mail "do's" and "don'ts" -- things to do, and not do do, when using workplace email. From the list below, what are three (3) things that they recommend an employee should do when using workplace email? a. Use a clear, concise subject line b. Include a signature block with your complete name, title, organization, and contact information c. Treat workplace email as a situation in which you will be judged on the clarity and conciseness of your writing d. Cc: your supervisor on all of the email you send, in order to keep them informed e. Personalize your workplace email with emoticons, decorative backgrounds, and/or colorful text f. Mark your messages as "urgent" or "high priority" when you want to be sure the recipient will read them g. Use the Bcc: line when you want to include someone in the email without letting the "To:" recipient know about it h. Use the return receipt feature on all of your email, so you will know when your emails have been read i. Use your workplace email for both workplace and personal communication

A, B, C

Which of the following behaviors are forms of workplace bullying? Choose all of the correct answers. (3) a. consistent rudeness toward coworkers or employees b. intimidation or belittling of coworkers or employees c. bad-mouthing coworkers or employees d. loudness e. political disagreements with coworkers or employees f. offensive or intimidating behavior between supervisors and employees (but not between coworkers)

A, B, C

Concerning portable devices (phones, tablets, etc.) and texting, what are two basic guidelines for using these devices at work? Select two correct answers. a. Use your device if you are alone in a private area where its use is permitted b. Use your device if coworkers are also using their devices to text or catch up on email during a meeting or training c. Use your device if your supervisor is using their device to text or catch up on email during a meeting or training d. Use your device if its use is necessary to the meeting or activity you are attending e. Use your device if you are in a public area, you don't know anyone nearby, and its use is permitted

A, D

Which of the following are recommendations from Anderson and Bolt (2016) for responding to workplace conflicts effectively? (4) a. Meet in person b. Send email to the coworker or supervisor who is the other participant in the conflict c. Ask to meet with the Human Resources department d. Focus on explaining your feelings about why the other person is wrong e. Focus on listening for the other person's point of view f. Keep your rationality high and your emotions low g. To protect your reputation, don't try to resolve the conflict privately h. Focus on a solution

A, E, F, H

Although a workplace may seem unbearable that you want to quit without having another job, the best practice is to leave only when you have another job waiting. When voluntarily leaving a job, a. resign without notice so the manager knows how much the company will miss you. b. Resign with a formal and professional letter of resignation, and with an attitude that would make the company be happy to hire you back. c. Resign by first letting co-workers know you are leaving in two weeks, and then send a voluntary letter of resignation. d. Resign without an exit interview

B

Articulate, effective, responsible OR Developed, earned, trained Which word type do Anderson and Bolt (2016) recommend - and why? a. adjectives (the first set), because they are more lively and powerful b. verbs (the second set), because they describe what someone did c. adjectives, because they describe the qualities of the job-seeker that employers want d. verbs, because they make claims that can't be measured, and so job-seekers are safer inflating their accomplishments with verbs

B

How does our textbook define quality? a. excellent service provided by the human resources department b. a standard that defines how a product is to be provided c. the process of turning a creative idea into reality d. the level of employee satisfaction

B

The ongoing process of increasing knowledge in the area of your career is a. career success. b. continual learning. c. restructuring. d. a demotion.

B

Maintaining customer satisfaction is one of the best ways to retain customers. External customers include: a. employees within a company. b. the I.T. department. c. individuals outside of the company. d. dependable employees.

C

Someone who assumes the risk of succeeding or failing by owning and operating a business is called a. a franchise. b. an H.R. department. c. an entrepreneur. d. an economical necessity.

C

What does a job description include? a. the exempt or non-exempt status, job duties and responsibilities, and qualifications and skills needed to do the job b. legal benefits, exempt or non-exempt status, and pay associated with a job c. who the employee reports to, exempt or non-exempt status, job duties and responsibilities, and qualifications and skills needed to do the job d. the qualification and skills needed to do the job, job duties, and survey results from employees about what it's like to work for the organization

C

When an employee is transferred to another area of an organization with the same level of responsibility, a. it means a change of pay, usually an increase. b. it means the employee is demoted and has fewer responsibilities. c. it means a change in department or work area. d. it means the next step is retirement.

C

Work furloughs a. are when an employee should receive a final paycheck. b. are due an employee's misconduct. c. are a result of employers trying to save financial resources. d. are a result of poor performance.

C

Harassment is intimidating, offensive, or humiliating behavior based on a legally defined social-group category (depending on the legal jurisdiction: race, religion, ethnicity, national origin, gender, gender identity, sexual orientation, age, and disability). What steps should an employee take if they are a victim of harassment? Match the action to the order in which that step should be taken. Step 2

Contact your supervisor or the human resources department.

Your friend Patton has two job offers. Job 1 is located in Washington, D.C., and Job 2 is located in Hagerstown. The jobs are very similar, and the jobs, workplaces, and locations are equally appealing to Patton. The one big difference is the salary: $70,000 per year for the Washington, D.C., job and $50,000 per year for the Hagerstown job. "Obviously, I should take the higher-paid job," Patton tells you. "Right?" Complete the question to help Patton make a good decision. Spelling is important in this answer format. "Patton, have you considered ____ __ ______?"

Cost of living

Career success is all about personal choice and maintaining an attitude of success. Regardless of when you plan to advance your career, you should a. display leadership b. make a commitment to continuous learning c. keep your resume updated. d. all answers are correct e. none of the answers is correct

D

Development sessions a. make employees more diverse in knowledge, skills, and abilities, which provides very little advantage when promotional or other opportunities arise in the workplace. b. help a little with knowledge, skills, and abilities, but will only be useful if you are a manager or in a higher level position. c. provide employees with inside tips on the company's annual stock options d. make employees more diverse in knowledge, skills, and abilities, which provides an advantage when promotional or other opportunities arise in the workplace.

D

What is a mentor in the workplace? a. someone who can assist you in developing leadership skills. b. someone who can provide support as you grow in your career. c. someone who can help you expand your professional network. d. all of the choices are correct

D

Harassment is intimidating, offensive, or humiliating behavior based on a legally defined social-group category (depending on the legal jurisdiction: race, religion, ethnicity, national origin, gender, gender identity, sexual orientation, age, and disability). What steps should an employee take if they are a victim of harassment? Match the action to the order in which that step should be taken. Step 1

Tell the offending person that their behavior is offensive, ask them to stop, and take notes to document what happened.

interest

The cost of borrowing money

gross income

amount of money in a paycheck before paying taxes or other deductions

net income

amount of money you have after all taxes and deductions are paid

liability

an obligation to pay what you owe

culture

different behavior patterns of people

flexible expenses

expenses that change from month to month

fixed expenses

expenses that do not change

glass wall

invisible barrier that frequently makes certain work areas off-limits to females and minorities

Assets

items that you own that are worth money

stereotyping

making a generalized image of a particular group or situation

race

people have certain physical traits

charismatic power

personal power that makes people attracted to you

Ethnocentrism

when an individual believes his or her culture is superior to others

compromising conflict management style

when both individuals give something up for a solution that both consider fair

reciprocity

when debts and obligations are created for doing something

accommodating conflict management style

when preserving the relationship is the highest priority

integrity

when someone consistently behaves in an ethical manner

conflict of interest

when someone influences a decision that directly or indirectly benefits him or her

forcing conflict management style

when someones behavior is offensive or unacceptable

avoidance conflict management style

when we are in a weak position or the conflict is a low priority