Study Guide 3

An administrator has a virtual client running but cannot receive network connectivity. The host workstation is able to access the network. Which of the following would the administrator check on the host to repair the problem? a. Virtual host network adapter b. The cable connected to the network c. The domain of the virtual machine d. USB host adapter

a

In Windows 7, Windows XP Mode is designed to: a. allow a user to run older programs in a Windows XP environment. b. give the user the ability to run multiple operating systems on a tablet. c. give the user the ability to run 64-bit applications in virtual mode. d. allow a user to share a printer to any user on the Internet.

a

What is the maximum transfer speed of SATA 3? a. 600MB/s b. 300MB/s c. 150MB/s d. 1000MB/s

a

Which of the following resources is MOST important for accessing remote virtual environments on a client machine? a. Network speed b. CPU speed c. Drive space d. High speed memory

a

A service technician is installing a second hard drive on a desktop PC running Windows 7. The second hard drive is the same make and model of the first hard drive. The technician would like to provide data redundancy. Which of the following should the technician use to accomplish this? a. Device Manager b. Disk Management c. Data Sources d. System Configuration

b

A technician finds an external hard drive with the markings "IEEE 1394" on it. Which of the following cable types would be needed to view the contents of this drive? a. Ethernet b. FireWire c. eSATA d. MicroUSB

b

A technician installed a second hard drive in a computer. Upon restart, a message appears stating - "primary drive 0 not found. Press F1 to continue." Which of the following should the technician check FIRST? a. If the BIOS boot settings are correct b. Proper drive installation (e.g. cables/jumpers) c. That NTLDR and boot.ini are not missing d. If computer can boot into safe mode

b

A computer on a Windows domain has been identified as not having the most current policy. Which of the following tools would a technician run on the local machine to rectify this? a. msconfig b. gpresult c. gpupdate d. ipconfig

c

A technician gets a call from a customer stating that their computer will not boot. They are getting the following error "invalid system disk". Which of the following should the technician check FIRST? a. Verify the operating system is installed correctly. b. Verify the computer will boot into safe mode. c. Verify that all removable drives are empty. d. Verify Boot.ini is on the hard drive.

c

A technician is installing Windows 7 on a computer with a previously used hard drive. After receiving an error, the technician realizes the hard drive format does not support this install. Which of the following tasks should the technician perform? a. Partition the hard drive in Extended format. b. Enable Multiboot in the BIOS. c. Convert the file system to NTFS d. Use Windows Update to download the appropriate driver.

c

A technician is looking to install a 3.5 inch desktop hard drive into an external enclosure. Which of the following input interfaces would provide the MOST throughput for the drive? a. Bi-Directional Parallel b. IEEE 1394 c. eSATA d. USB 2.0

c

A technician is troubleshooting a RAID 6 array on a high end CAD/CAM workstation. Two disk drives have their fault lights on. Which of the following is the BEST action for the technician to perform when fixing this problem? a. Reseat the drives and monitor the RAID status over a few days. b. Replace the failed drives and restore the data from a known good backup. c. Replace the failed drives and verify the RAID rebuilds completely. d. Reseat the drives, backup the data, and then replace them.

c

A technician is working on a PC that utilizes a RAID array for operation. The user of the system has reported that random files are becoming corrupted on creation with no pattern to the activity. One drive in the array is likely failing and causing the read/write failures. Which of the following Types of RAID is MOST likely in use? a. RAID 5 b. RAID 1 c. RAID 0 d. RAID 10

c

A technician needs to format a file system to be compatible with the WIDEST range of operating systems. Which of the following file systems should be used? a. FAT16 b. NTFS c. FAT32 d. CDFS

c

A technician wants to install a secondary IDE drive which will be configured for additional user storage on the same IDE channel of the drive with the operating system. Which of the following jumper configurations should the technician use for the additional drive, if the drive with the operating system is set to MA? a. Place a jumper on both the SL and CS jumper block of the secondary drive. b. Place a jumper on the MA jumper block of the secondary drive. c. Place a jumper on the SL jumper block of the secondary drive. d. Place a jumper on both the MA and CS jumper block of the secondary drive.

c

A technician works for a company that has virtual servers and virtual desktops. The company hires a user who only needs to access the virtual desktops. Which of the following is the MOST cost-effective workstation to purchase? a. Gaming PC b. CAD PC c. Thin client d. Thick client

c

A user has installed a second hard drive into a computer and receives a message stating `Invalid Boot Volume.' Which of the following should a technician recommend to solve this problem? a. Set the jumpers on both hard drives to master. b. Remove the jumpers from both hard drives. c. Set the jumpers on both hard drives to C/S. d. Set the jumpers on both hard drives to secondary.

c

A user has too many applications starting when they log into windows. From the command line, which of the following tools is the FASTEST option to prevent these applications from running on startup? a. SERVICES.MSC b. MSINFO32 c. MSCONFIG d. REGEDIT

c

A user is operating a virtual machine (VM) and discovers it has been infected with malware. Which of the following applies? a. The host computer will quarantine the VM automatically. b. The VM will crash and cause irreparable damage to the host PC. c. The VM can be shut down with no harm to the host PC. d. The host computer will automatically delete the VM.

c

A user reports that their PC boots up to a screen that reads "OS not found". Which of the following would be the MOST likely cause of this problem? a. There are conflicting operating systems. b. The system has a BSOD. c. The user has a USB key attached. d. Not enough memory is available.

c

A user states that their machine is taking much longer to boot than usual. Which of the following utilities would BEST allow a technician to limit what is launched at startup? a. DXDIAG b. REGEDIT c. MSCONFIG d. APPWIZ.CPL

c

In order to automate disk tasks, the syntax used to start DISKPART and run a script file is: a. diskpart /a scriptfilename b. diskpart scriptfilename /a c. diskpart /s scriptfilename d. diskpart scriptfilename /s

c

Which of the following RAID levels extends the size of a volume without providing reliability or mirroring? a. RAID 5 b. RAID 1 c. RAID 0 d. RAID 10

c

Which of the following commands are used to create folders in a command prompt? a. RD b. CD c. MD d. SD

c

Which of the following commands can be used in Windows 7 to modify when the CHKDSK command runs? a. IPCONFIG b. CONVERT c. CHKNTFS d. SCANDSK

c

Which of the following commands is used to partition a hard drive? a. MKDIR b. CONFIG c. FDISK d. FORMAT

c

Which of the following commands would a technician use to move one directory above or below the one the technician is currently in? a. DIR b. RD c. CD d. MD

c

Which of the following is an advantage of a virtual machine hosted on a PC? a. Reduces the amount of RAM required on the host PC b. Reduces the amount of CPU required on the host PC. c. Reduces the amount of physical hardware required. d. Reduces the training required for employees.

c

Which of the following is an example of client-side virtualization? a. Running a DOS application on a Windows 7 32-bit operating system b. Compatibility mode on a program icon properties menu c. XP mode running in Windows 7 64-bit operating system d. Cloud hosted office applications

c

Which of the following is the typical file system format for DVD media? a. FAT32 b. NTFS c. CDFS d. EXT3

c

Which of the following should be regularly scheduled to fix hard drive errors? a. System Restore b. Antivirus Scan c. Check Disk d. Defragmentation

c

Which of the following utilities is used to remove programs from startup in Windows 7? a. Computer Management b. ASR c. MSCONFIG d. Task Manager

c

A PC uses RAID 1. Ann, a technician, has read in the event log that the drive "SATA 1" is no longer in sync with drive "SATA 0". Which of the following steps should she try FIRST to repair this PC to optimal running conditions? a. Remove SATA 1 from the RAID group then try to re-add it b. Replace SATA 1, rebuild the RAID and replace SATA 0 c. Remove both drives then switch the SATA channels d. Replace both drives then restore from a backup

a

A client has asked a technician about drive sanitation and wants to know what the difference is between overwriting a drive and formatting a drive. Which of the following would be the BEST response from the technician? a. "Overwriting writes 1s and 0s to a hard drive replacing the data, while formatting only clears the reference to the data and only overwrites as space is used." b. "Nothing is different. They both destroy the data so no one can recover it." c. "Overwriting replaces all the data with a single file that fills the hard drive destroying the data, while formatting erases all the data." d. "Overwriting writes 1s and 0s to the drive replacing only the user's data but not the OS data, while formatting destroys the hard drive."

a

A company that manages its own cloud, while utilizing a third-party vendor to help manage storage, is implementing which of the following infrastructure types? a. Hybrid b. Private c. Community d. Public

a

A computer is showing the "No boot device found" message even though a technician has verified that the hard drive is set as Device 1 in the BIOS boot order. Which of the following causes is MOST likely at play? a. Both PATA devices are incorrectly set to the master jumper setting. b. The hard drive is disconnected. c. A 40-pin cable was used instead of an 80-pin cable to connect the HDD. d. The hard drive has corrupted sectors and needs a CHKDSK scan.

a

A consultant is looking to consolidate six company servers onto one physical system. Which of the following requirements is MOST important on the new setup to ensure stable functionality of the virtual environment? a. Server hardware resources b. Server software security requirements c. Network resources d. Client hardware requirements

a

A technician believes a machine loaded with Windows 7 Professional has issues with file integrity of the core OS components. Which of the following commands could be used to both check and replace damaged files? a. SFC /SCANNOW b. CHKDSK /R /F c. FORMAT C d. DISKPART

a

A technician is tasked with analyzing computer settings managed by Microsoft Group Policy configuration. The technician wants to print a report to an HTML file for offline review. Which of the following Windows command line tools would allow the technician to accomplish this task? a. gpresult b. gpmc.msc c. gpedit.msc d. gpupdate

a

A technician is tasked with improving the speed at which a system boots and loads applications as well as improving data availability. Which of the following should the technician implement? a. Configure software RAID 5 b. Upgrade non RAID hard drives to SSD c. Upgrade external storage to USB 3.0 d. Install additional eSATA drives

a

A technician wants to configure a tape backup to run every evening that will only archive files that have changed since the last tape was run. The backup should clear the archive bit for each file. Which of the following backup type should be selected? a. Incremental b. Full c. Daily d. Copy

a

A user gets the message - BOOTMGR is missing - when trying to boot. Where did this message originate? a. PBS b. MBR c. CBS d. ABC

a

A user gets the message - Invalid Partition Table - when trying to boot. What could cause this? a. Damaged or deleted Master Boot Record (MBR) b. Master SATA drive error c. Damaged or deleted Partition Boot Sector (PBS) d. Soft sector on track 20

a

A user states that the computer takes a long time to load the desktop after login. Which of the following tools should be used to help remediate the problem? a. MSCONFIG b. FIXMBR c. SFC d. Disk Management

a

A user's PC has four hard drives in a RAID setup. After a single drive fails, the system will no longer boot and even rescue disks cannot see or access the volume. Which of the following RAID types was the user MOST likely using? a. 0 b. 1 c. 5 d. 6

a

A virtual machine running locally would be BEST utilized in which of the following situations? a. Patch testing before rollout b. On a PC with minimal RAM c. Thick client configuration d. Gaming workstation configuration

a

A technician is called in to troubleshoot a four disk RAID 10 array on a high end Windows 7 Enterprise workstation. One drive has failed. Which of the following should the technician do to fix the problem? a. Replace the failed drive and restore the data. b. Replace the failed drive and verify the RAID is healthy. c. Add a fifth drive and make it a spare. d. Reseat the drive and verify the RAID array is healthy

b

A technician is working on a workstation that is receiving read/write failures when trying to access a particular file. Which of the following commands should the technician use to resolve this issue? a. FDISK b. CHKDSK c. DISKPART d. FORMAT

b

A technician needs to create a new folder from the command line on the root of the C. drive. Which of the following is the correct command to use? a. PUSHD b. MD c. CD d. RD

b

A technician needs to rebuild a computer that had a virus. Which of the following data destruction methods should be used to ensure the virus has been successfully erased before reinstalling the operating system, programs, and all user data? a. Standard format b. DOD wipe c. Degaussing tool d. Shredder

b

A technician suspects that a recent virus they removed may have corrupted a necessary system file. Which of the following utilities can the technician use to verify the integrity of these critical files? a. fixmbr b. sfc c. regsvr32 d. msconfig

b

A technician would like to reuse a hard drive. According to company policy, all contents on the disk should be cleared before re-deploying. Which of the following OS command line tools should be used? a. DEL b. FORMAT c. SCANDSK d. CHKDSK

b

A user recently purchased a new PC with a 500GB hard drive. However, they are reporting that their C. Drive is only 420GB. Which of the following BEST explains this? a. BIOS and systems files are hidden in the 80GB. b. A Factory Recovery Partition is using the 80GB. c. The manufacturer blocks off that 80GB so that user cannot exceed the drive space. d. The file system is using the 80GB for tables.

b

A workstation is making a loud clicking noise that is originating from the hard drive and it is not booting. Which of the following should the technician do FIRST? a. Visit the hard disk vendor's site and run a hardware check on the drive. b. Put the hard drive in another system and back up all data from it. c. Run CHKDSK immediately and replace the drive if it is bad. d. Format the drive and restore from a previous image.

b

From which of the following tools can a technician locate the PID of an application? a. Computer Management b. Task Manager c. Local Security Policy d. MSCONFIG

b

Joe, a technician, receives an error message on his tower PC just after POST which reads: "WARNING! Your drive is about to fail. Please back up your data and run full drive diagnostics." Which of the following is generating this error message? a. eSATA b. S.M.A.R.T. c. QoS d. CHKDSK

b

Which of the following commands allows navigation of the paths between directories? a. RD b. CD c. DIR d. MD

b

Which of the following commands would a technician use to move one directory above or below the one the technician is currently in? a. RD b. CD c. DIR d. MD

b

Which of the following is the MAXIMUM number of 10Mb audio files (approximate) that a user can store on a CD-RW? a. 100 b. 70 c. 120 d. 50

b

Which of the following is the command line entry to start a backup process on a Windows 7 computer? a. RECOVER b. WBADMIN c. COPY d. REPLACE

b

Which of the following requires a MINIMUM of four hard drives? a. RAID 1 b. RAID 10 c. RAID 5 d. RAID 0

b

Which of the following settings is controlled by jumpers? a. Fan speed b. IDE Drive hierarchy c. USB voltage d. Chassis detection threshold

b

Which of the following storage media would be used to build a RAID 5 array? a. Flash drives b. SATA HDDs c. Blu-ray discs d. Dual layer DVDs

b

Which of the following terms BEST describes the software or hardware used to manage virtual machines? a. Virtual Disk Manager b. Hypervisor c. Cloud Server Manager d. Supervisor

b

Which of the following would be the MOST important factor to consider when building a virtualization workstation? a. High-end graphics card with onboard memory b. Maximum RAM and CPU cores c. A compact form factor d. Dual monitor support

b

Which of the following would be the QUICKEST means of removing data from a hard drive, when there is no consideration regarding the total destruction of the data? a. Overwrite program b. Standard format c. Drive wipe d. Low level format

b

You are working as a technician at your company. You are required to remove the system property from files and folders in C:\data, including all subfolders. Which of the following commands will accomplish this when run in C:\data. a. msconfig.exe -system C:\data\* b. attrib.exe -s /s c. command.com * -remove d. copy.exe *.* -system

b

A support technician is using virtualization software on a Windows 7 Enterprise PC to test Windows 10 Enterprise for a future deployment. When operating the Windows 8.1 VM, performing tasks in the host operating system becomes considerably slower. Which of the following options may improve performance in the host operating system? (Select TWO). a. Increase the size of the virtual hard drive. b. Install more physical memory. c. Reduce physical memory allocated to the VM. d. Clear temporary files in the VM. e. Install a different hypervisor.

b c

Which of the following describes how to set the Read-only attribute on a folder? (Select TWO). a. Open the folder > Tool > Folder Options > General tab > Read-only > OK b. Open the Command Prompt > type attrib +r [drive:][path] > Enter c. Open the Command Prompt > type attrib r [drive:] [path] > Enter d. Right-click the folder > Properties > General tab > Attributes > select Read-only > OK e. Right-click the folder> Properties > Security tab > select the username from the list > Permissions > clear the box labeled Read> OK

b d

Which of the following components would a user MOST need when building a virtual server? (Select TWO). a. High-end sound card b. RAM c. High-end video card d. Networking speed e. CPU

b e

A company is looking to donate a collection of old PCs that are no longer needed. Which of the following data destruction methods would be MOST secure for highly sensitive information? a. 3-pass random wipe b. Simple 1-pass zero overwrite c. High level format 10 times d. 7-pass random wipe

d

A contractor needs to destroy several drives containing confidential information so that they can never be used again. Which of the following destruction methods would BEST accomplish this task? a. Overwrite the hard drives. b. Degauss the hard drives. c. Sanitize the hard drives. d. Drill into the hard drives.

d

A technician believes a machine loaded with Windows 8.1 Pro has issues with file integrity of the core OS components. Which of the following commands could be used to both check and replace damaged files? a. CHKDSK /R /F b. FORMAT C: c. DISKPART d. SFC /SCANNOW

d

A technician has 2GB of data that needs to be backed up from a customer's Windows 7 computer. Which of the following storage media should the technician use? a. CD-RW b. DVD-ROM c. CD-ROM d. DVD-RW

d

A technician has been asked to assist with the disposal and recycling of the old computers. Which of the following is a BEST practice to ensure that the company's data is protected? a. Use the format command. b. Repartition the hard drive. c. Use the fdisk command. d. DoD Overwrite

d

A technician is having boot issues with a newly built PC, and notices the following jumper configurations for each PATA device: HARD DRIVE. MASTER OPTICAL DRIVE. CABLE SELECT Which of the following jumper configurations should be used instead? a. HDD. Slave; Optical DrivE. Slave b. HDD. Cable Select; Optical Drive. Master c. HDD. Master; Optical DrivE. Master d. HDD. Cable Select; Optical Drive. Cable Select

d

A technician is replacing a defective IDE DVD drive. After installing the new device, the BIOS does not recognize the DVD drive. Which of the following is MOST likely the solution? a. Install the drivers for the new drive. b. Replace the defective new drive. c. Replace the SCSI cable to the drive. d. Change the jumper settings on the drive.

d

A technician responds to a hardware issue with a server. The technician discovers that one of the hard drives in the server has failed. The server is set up in a RAID 1 configuration. Which of the following steps would the technician perform NEXT? a. Remove the hard drive and back up the data b. Reboot the server c. Run CONVERT on the hard drive d. Swap hard drive and rebuild array

d

A user is running a RAID 0 array and has problems with one of the drives. Which of the following actions will the technician take NEXT? a. Remap the RAID array to another drive letter to recover the data. b. Replace the failing drive and let the RAID recover. c. Add an additional drive to the array and let the RAID recover. d. Replace the drive; all the data is lost and cannot be recovered.

d

A user reports a loud clicking noise coming from their PC, but the PC operates normally. Which of the following actions should the technician perform FIRST when responding to this issue? a. Format the hard drive and reload the OS b. Shutdown the PC and replace the hard drive c. Run the disk cleanup utility d. Attempt to backup data from the hard drive

d

A user reports an issue of intermittent Read / Write errors occurring on their PC. Which of the following actions would a technician MOST likely take? a. Low level format the drive b. Run FDISK on the drive c. Update definitions and run a virus scan d. Run CHKDSK on the drive

d

A user reports that they are getting frequent delayed write messages throughout the day and are experiencing sluggish performance. The technician suspects that the issue relates to the hard disk drive. Which of the following would BEST help validate the diagnosis? a. Event viewer b. System information c. POST card d. SMART status

d

A user's laptop has died but the hard drive is still functioning. Which of the following is the BEST way for the user to still access and edit all of their data? a. Use a SCSI to USB adaptor b. Copy their data to a USB flash drive c. Burn their data to DVDs d. USB hard drive enclosure

d

After accidentally removing a hard drive from a server with three drives in a RAID 5 configuration, a technician notices the server locks up and shuts down. Which of the following can the technician do to quickly fix the problem? a. Replace the RAID controller and boot. b. Plug the drive back in, the system will resume automatically. c. Remove all drives and rebuild the array. d. Reinsert the drive and boot.

d

When moving files from a Microsoft gaming console, which of the following command line utilities is recommended to transfer files? a. DISKPART b. FDISK c. IMAP d. XCOPY

d

When running Windows 7, which of the following would give a list of switches for the CHKDSK command? a. chkdsk ~? b. chkdsk \? c. chkdsk :? d. chkdsk /?

d

Which of the following command line tools will terminate a non-system process without restarting the computer? a. Shutdown b. Erase c. Break d. Taskkill

d

Which of the following commands may be used on a computer, running Windows 7, to stop a single process from the command line? a. DEL b. SHUTDOWN c. ERASE d. TASKKILL

d

Which of the following is use to copy multiple files and directories easily? a. AUTOEXEC.BAT b. SMARTDRV.EXE c. CONFIG.SYS d. XCOPY.EXE

d

Which of the following components would MOST likely be utilized in a virtualization server? (Select TWO). a. Dual-rail 1000w PSU b. High-end video card c. High-end sound card d. Quad core CPU e. Maximum memory

d e