such test 2

Messages that show you are valued are called ____________.

confirming responses

Relational messages focus on ____________.

communicators feelings about each other

listening is defined as the process of making sense of others message

true

Research has revealed that people remember ____________ of what they hear immediately after hearing it.

50%

In which type of culture would assertiveness most likely be perceived as rude?

Collectivist

Statements that ridicule or belittle another person are what kind of disconfirming message?

Contempt

Interruptions or lack of encouragement are hallmarks of which faulty listening behavior?

Conversational narcissism

____________ avoid(s) full disclosure by being deliberately vague.

Evasions

Which of the following is a guideline for listening critically?

Examine the speakers evidence and reasoning.

Both avoidance and accommodation are forms of which type of approach to conflict?

Nonassertion

____________ is the distinguishing characteristics in win-lose problem-solving.

Power

Listeners who respond only to the parts of the speakers message that interest them are engaging in which type of faulty listening behavior?

Selective listening

Which of the following suggests we often seek out people who can give us rewards that are greater than or equal to the costs we encounter in dealing with them?

Social exchange theory

Advising, judging, and comforting are all examples of which type of listening?

Supportive

What is the goal of task-oriented listening?

To secure information necessary to get a job done

a listener who only pays attention to for the purpose of collecting information to use against you

ambusher

which of the following is that act of paying attention to a sign?

attending

The expressed struggle between at least two interdependent parties who perceive incompatible goals, scarce resources, and interference from the other parties in achieving their goals is known as ____________.

conflict

in Altman/Taylors social penetration model, the degree of intimacy in relationships depends on

depth and breadth of information shared

A complete assertive message has five parts beginning with a ____________.

description of the behavior in question

Conflicts that arise when two opposing or incompatible forces exist simultaneously are known as

dialectical tensions

After a communication climate is formed, it can take on a life of its own and grow in a reciprocating communication pattern in which each personâs messages reinforce the others. This is called a(n)

escalatory spiral

small talks is the hallmark of which stage of relationship develop?

experimenting

Mark Knapps relationship development stages is a dialectic model

false

emphasizing requires both understanding of and agreement with another persons message

false

using problem-oriented communication builds a defensive communication climate

false

when partners begin to refer to themselves as "we", they have moved into which relational stage?

integrating

The stage of Knappâs relationship model where truly interpersonal relationships begin to develop is ____________.

intensifying

The degree of congruence between what a listener understands and the message a sender is attempting to communicate is known as

listener fidelity

which of the following is an accurate statement about listening

listening is a skill that needs to be learned

Communication scholars use the term immediacy to describe the degree ____________.

of interest and attraction we feel toward and communicate to one another

What are the four areas to the Johari Window

open, hidden, blind, unknown

deciding how to respond openly to a touchy question is related to the ________ dialectic

openness-closedness

Restating in your own words the message you thought the speaker had just sent is called ____________.

paraphrasing

a friend may ask a _______ question seeking to reveal more in-depth information about you

penetrating

The final step in the listening process is

remembering

the final step in the listening process is

remembering

Which type of listener only pays attention to parts of conversation that interest them?

selective listener

The process of deliberately revealing information about oneself that is significant and would not normally be known by others is ____________.

self-disclosure

the Johari Window helps us understand how _____________ operated

self-disclosure

One of the characteristics of Knapps experimenting stage is ____________.

small talk

interrupting may be considered a for of

stage-hogging

Annie is listening to her teachers lecture and taking notes, so she is engaged in

task-oriented

The communication climate refers to ____________.

the emotional tone of the relationship

certainty and control are both defensive components in Gibbs model

true

According to researchers, long-term relational satisfaction hinges on how ____________.

well we communicate with our partner