Supervision

An example of a people-related activity in an organization is _____.

developing employees' skills

A team leader who can stimulate high-quality performance is one who focuses on _____.

enabling team members to do their best

True or false: Corporate cultures promote the notion of preconceived judgment about an individual or a group of people within a firm.

false

In an organization, a homogeneous group is one in which group members _____.

have a lot in common

Aaron is appointed as a supervisor of the marketing department at a publishing firm. As a supervisor, Aaron should _____.

maintain error-free employee records

In an organization, the efforts taken by managers to empower employees to solve problems is an example of _____.

people-related activities

Lee, a supervisor at an apparel manufacturing unit, prepares a budget for his department that projects all the possible expenses for the coming quarter. In this scenario, Lee has performed the management function of _____.

planning

In his contingency theory, Fred Fiedler refers to _____ as the formal authority granted to a leader by an organization.

position power

In the context of team leadership, enabling refers to _____.

providing employees with the resources they need to do their job

The activities involved in identifying, hiring, and developing the necessary number and quality of employees are known as the function of

staffing

In an organization, _____ are set up to carry out a specific activity and are disbanded when that activity has been completed.

task groups

For a growing number of organizations, _____ is the means to employee involvement.

teamwork

The most reliable sources of information for a supervisor to get to know employees are _____.

the employees themselves

When dealing with a diverse workforce, supervisors should avoid _____.

using stereotypes about a culture to classify its members unfairly

According to Abraham Maslow, _____ would be an example of a physiological need of human beings.

water

Someone who exposes a violation of ethics or law in an organization is known as a(n)

whistle blower

A qualified individual with a disability is defined as someone with a disability _____.

who, with or without reasonable accommodation, can perform the essential functions of an employment position that such individual holds or desires

Which of the following characteristics of a leader must a supervisor consider when choosing an effective leadership style?

Tolerance for ambiguity

A list of topics to be covered at a meeting is known as a(n)

Agenda

Identify the ways in which a supervisor can make the most of the potential benefits of working with a group. (Check all that apply.)

By informing the group about what is happening in the organization By supporting the group when it wants to voice legitimate concerns to higher management By conveying the limitations of the group to the group members

After gathering and recording evidence of unethical behavior, identify the next step supervisors should take when an employee is suspected of unethical behavior.

Confront the employee with the evidence.

Identify a goal of a sustainable organization.

Conserving natural resources

refers to the characteristics of individuals that shape their identities and the experiences they have in society.

Diversity

Identify a true statement about organic organizations.

Each employee is flexible and multi-talented.

Identify the areas based on which managers make decisions in sustainable organizations.

Economy, environment, and society

Identify the factors that have an effect on a group member's status in an organization.

Education level Age Gender Race

Identify a true statement about ethical behavior.

Employees are afraid of being ethical when doing so conflicts with other goals.

_____ is based on the attitude that a leader is self-employed.

Entrepreneurial leadership

Identify a true statement about ethical behavior in organizations.

Ethical behavior can improve organizations' relations with the community.

refers to the principles people use to distinguish what is morally right.

Ethics

Marwin,a supervisor of a sales team at a marketing firm, does not like women and often blames company losses on their ineptitude. In this scenario, identify the dimension of ethical behavior that is being violated.

Fairness

True or false: A supervisor need not continue the learning process once he or she is on the job.

False

True or false: A supervisor should focus on the personalities involved in a problem, not on the problem itself and its consequences to his or her organization.

False

True or false: Ethical decisions are based on hard-and-fast rules that are common across cultures.

False

True or false: Fudging numbers on performance records or producing substandard merchandise is acceptable if it keeps costs down.

False

True or false: If a supervisor cannot think of anything positive to say about his or her company policies, criticism is acceptable.

False

True or false: The management functions of planning, organizing, staffing, leading, and controlling are independent of each other and do not depend on the preceding function or functions.

False

Identify the most basic needs, such as physiological needs of a human being?

Food and shelter

_____ are groups set up by management to meet organizational objectives.

Formal groups

Identify the first step supervisors should take when they suspect that an employee is behaving unethically.

Gather and record evidence.

A(n) refers to two or more people who interact with one another, are aware of one another, and think of themselves as a unit.

Group

Identify a true statement about the views of Henri Fayol.

He asserted that all managers have primary management functions to perform in an organization.

Identify a true statement about an individual who is new to the role of supervisor.

He or she should not rush to make changes in his or her department.

Identify a true statement about Frederick W. Taylor.

He suggested that the application of science to the study of production can result in maximal employee efficiency.

Identify a characteristic of an informal meeting.

It does not have a distributed agenda.

Identify a true statement about ethical decisions in an organization.

It is a challenge to decide what is right in a situation and then determine how to carry it out.

Which of the following is true of the supervisory function of planning?

Planning by top managers results in organizational goal.

Identify an advantage of diversity for a business organization.

Reduced employee turnover

Identify a guideline that supervisors should adhere to in order to ensure that meetings are fruitful.

Rephrasing ideas that participants express

Identify the traits that are necessary in effective leaders. (Check all that apply.)

Self-confidence Empathy Sense of humor

_____ involves putting other people's needs, aspirations, and interests above one's own.

Servant leadership

Identify a basic step that organizations can take to achieve sustainability.

Set sustainability goals.

are generalized, fixed images of others.

Stereotypes

Identify a true statement about the relative importance of the types of skills for different levels of managers in an organization.

Supervisors rely more on technical skills than do higher-level managers.

Identify a true statement about the relationship between the management functions and hierarchy of managers.

Supervisors spend most of their time leading and controlling.

Immigrant workers with a college degree Immigrant workers without a high school diploma

Their numbers are rising especially in the eastern United States. They tend to be concentrated in the western states.

Identify a true statement about the recent diversity trends noticed in the United States.

There has been an increase in the percentage of immigrant workers in the labor force.

Identify a true statement about cohesive group members.

They abide by group norms even when under pressure to follow other norms.

Identify a true statement about formal groups in an organization.

They result from the management function of organizing.

Identify the responsibilities of supervisors. (Check all that apply.)

They should abide by appropriate hiring practices. They should keep their subordinates up to date and informed. They should follow workplace safety rules and regulations.

Identify a true statement about the traits of successful supervisors.

They should refrain from doing personal tasks on the job.

Identify a true statement about the fact that different skills are more important at different levels of management.

Top managers tend to rely more on decision-making skills than supervisors.

True or false: Supervisors must use the kind of behavior they expect employees to exhibit, including demonstrating respect for others, in order to improve the attitudes of workers and prevent discrimination at a workplace.

True

True or false: Today almost one in six workers in the United States are immigrants.

True

Which of the following is a proposition of the Davis model of corporate social responsibility?

Which of the following is a proposition of the Davis model of corporate social responsibility?

One of the attributes of good leadership is _____.

a sense of responsibility

The practice of imposing penalties for failing to adequately carry out responsibilities and providing rewards for meeting responsibilities is known as

accountability

When a supervisor is prepared to lead a meeting, but others are unprepared to participate, the supervisor should _____.

consider rescheduling the meeting

Brett is a supervisor in the accounting department of a law firm. He notices that his expenditure on supplies is much greater than the allocated budget for the month of June. Later, he realizes that he had approved a large purchase of stationery supplies to take advantage of a volume discount. In this scenario, Brett has performed the management function of _____.

controlling

True or false: A meeting is appropriate when a supervisor wants a group to participate in decision making.

True

True or false: A supervisor should follow all the rules and regulations that cover employees in order to set a good example for employees.

True

Monitoring performance and making needed corrections is the management function of

controlling

The term refers to the beliefs and norms that govern organizational behavior in a firm.

corporate culture

A supervisor working to meet an organizational goal of producing high-quality products is engaged in _____.

corporate social responsibility

A physical or mental impairment that substantially limits a major life activity is known as a(n)

disability

The term _____ refers to group standards for appropriate or acceptable behavior in an organization.

norms

Discrimination against gays or lesbians is a form of _____.

sexism

Sexism is the discrimination based on _____.

gender stereotypes

For a business organization, an advantage of diversity is _____.

greater innovation

In the context of Fred Fiedler's contingency theory, a _____ describes specified procedures that employees should follow in carrying out a job.

task structure

A small group in an organization whose members share goals, commitment, and accountability for results is known as a

team

According to the Managerial Grid, a(n) _____ style of leadership is high in concern for both people and production.

team management

A societal concern of a manager in a sustainable organization is _____.

to protect and care for the community in which the organization's workers and customers live

Identify a true statement about a supervisor.

A supervisor's competition with his or her peers should be fair and as friendly as possible.

_____ is the extent to which group members stick together in an organization.

Cohesiveness

For a supervisor in an organization, what is the most important characteristic of a group?

The group's effectiveness

Identify a factor that results in an individual taking on a role in an organization.

The individual's belief about how he or she is expected to behave

Equal Pay Act of 1963

This act mandates that employers offer equal wages to men and women performing similar work.

Identify the examples of prejudice. (Check all that apply.)

A team leader assumes that an elderly worker is not as physically strong as a younger one. A supervisor assumes that a female job applicant will be unable to do the night shift.

Supervisor

A(n) is a manager at the first level of management in an organization.

Identify a recent diversity trend in the United States.

An increase in the rate at which mothers of young children are entering the workforce

Closeness Strength in numbers Common goals

Being members of a group in an organization helps with the building of ties among people Choice Being associated with other members in an organization provides individuals with a sense of confidence. Choice Achieving a goal in an organization becomes easier when other members have similar goals.

Which of the following illustrates corporate social responsibility?

A construction company hires local labor when building a dam in a rural area.

The _____ defines a supervisor as any individual having authority, in the interest of the employer, to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward or discipline other employees, or responsibility to direct them, or to adjust their grievances, or effectively to recommend such action, if in connection with foregoing the exercise of such authority is not of a merely routine or clerical nature, but requires the use of independent judgment.

The Taft-Hartley Act

Power Authority

The ability to do certain things The right to do certain things

Identify a true statement about small groups.

They tend to reach decisions faster.

Vocational Rehabilitation Act of 1973

This act applies to jobs that are connected with the federal government. It encourages affirmative action to hire qualified handicapped persons and prohibits discrimination against them.

Americans with Disabilities Act of 1990

This act bars discrimination against disabled employees in the private sector. It also encourages employers to provide reasonable accommodations to disabled employees.

Pregnancy Discrimination Act of 1978

This act prohibits discrimination in employment against women based on gestation, childbirth, or related conditions.

The most important reason for supervisors in an organization to call for a meeting is to _____.

convey news to a group of people when their feedback is important

The managerial obligation to take action that protects and improves both the welfare of society as a whole and the interests of an organization is known as

corporate social responsibility

A true statement about communication media is that _____.

differences among employees affect the communication channels they select

By ensuring that there is _____ within an organization, supervisors are provided with the opportunity to make the best fit between an employee and a job, thereby allowing varied view points to be aired and improving decision making.

diversity

The objective of formal diversity training programs is to increase _____.

employee awareness of multiculturalism

To enjoy the benefits of having a diverse workforce, supervisors need to ensure that _____.

employees perceive their cultural differences as a positive force within the firm

A basic benefit of using work teams is that they _____.

enable an organization to increase its usage of expertise of all its employees

The leadership style that involves believing that one plays a very important role at a company rather than an unimportant one is known as _____.

entrepreneurial leadership

During the forming phase of team development, team members will _____.

explore the different strengths of other team members

Kevin, a supervisor at a legal firm, is known to play favorites. He assigns the simplest of tasks to his hometown friends, while giving harder tasks to employees who hail from other cities. In this scenario, Kevin is violating the _____ dimension of ethical behavior.

fairness

In the _____ stage of a team development process, the team members become acquainted with one another and oriented to the idea that they are part of a team.

forming

An increasing number of organizations are expanding group efforts by _____.

forming teams

A basic step that organizations can take to achieve sustainability is to _____.

hire people with sustainability skills

The term _____ refers to the extent to which the members of a group in an organization are the same.

homogeneity

According to the Managerial Grid, the _____ style of leadership has a high concern for both people and production.

ideal managerial

A feature of authentic leadership is that _____.

it reflects the extent to which a leader provides true and accurate feedback to followers

Influencing employees to act (or not act) in a certain way is the function of

leading

Motivating and inspiring employees to better their performance at work is an example of _____.

leading

When supervisors are required to help employees adjust to changes or cope with challenging situations within an organization, they need to exhibit the management function of _____.

leading

In the context of traits expected of supervisors, _____ implies that a supervisor say only positive things about his or her manager as well as company policies.

loyalty

A whistle-blower usually presents ethics related issues first to a _____.

manager in his or her organization

A(n) _____ organization is one in which there is very little hierarchy.

organic

At the supervisory level, activities such as scheduling projects and assigning duties to employees are part of the management function of _____.

organizing

Bella is the supervisor of the sales department for a chain of salons. Her responsibilities include setting daily targets for employees and enabling employees to work toward achieving these targets. These responsibilities are examples of the management function of _____.

organizing

In the context of the general functions of a supervisor, determining how to set up a group, allocating resources, and assigning work to achieve goals efficiently is known as

organizing

When participants digress from the main topic during a meeting, supervisors should try steering the discussion back on course by _____.

paying attention to the effects of particular kinds of behavior of the participants

In the context of an organization, a preconceived judgment about an individual or group of people is known as

prejudice

In an organization, when a member of a group violates a norm, the group responds by _____.

pressuring the individual to conform

A benefit associated with ethical behavior is _____.

reduced public pressure for government regulation

A feature of small groups in an organization is that they _____.

rely less on formal rules and procedures

The term _____ refers to patterns of behavior related to employees' positions in a group.

roles

Frederick W. Taylor is often referred to as the father of _____.

scientific management

A(n)__leader deliberately chooses to serve other people.

servant

Sarah, a supervisor of the production unit of a textile company, is endowed with the responsibility of executing a new project. To accomplish the task, she hires, trains, and develops the required number of new employees. In this scenario, the management function performed by Sarah is known as _____.

staffing

In an organizational setting, _____ refers to a group member's position relative to others in the group.

status

One of the strategies that supervisors can use to make sure meetings are fruitful is to _____.

summarize key points at the end of each agenda item

If organizations use less energy, less of the world's natural resources, and reduce waste, they can keep on making their products available without using up what the planet can provide. This is the goal of _____.

sustainability

refers to the management function of influencing people to act or not act in a certain way.

Leading

Identify the requisites of a complete agenda. (Check all that apply.)

Objectives of a meeting The start and end times of a meeting A meeting's time and location A meeting's date

Most companies have a written statement of beliefs to guide and direct the behavior of all employees. This statement is known as a _____.

code of ethics

Title VII of 1964 Civil Rights Act, as amended

This act created the Equal Employment Opportunity Commission, which bars employers from discriminating on the basis of race, color, religion, sex, or national origin.

Identify the propositions of the Davis model of corporate social responsibility. (Check all that apply.)

The social costs related to each activity, product, or service shall be passed on to the consumer. Social responsibility arises from social power.

Identify the tactics that a supervisor in an organization can use to make the most of the potential benefits of working with a group. (Check all that apply.)

The supervisor should motivate the group to take part in problem solving. The supervisor should make good choices when assigning members to the group. The supervisor should treat all employees impartially and fairly.

Identify the traits exhibited by successful supervisors. (Check all that apply.)

They are loyal. They have a positive attitude.

Identify a true statement about older workers.

They are more afraid of discrimination than of change.

Identify the tactics that supervisors can use to prevent discrimination at a workplace. (Check all that apply.)

They can have employees work with different individuals. They can question negative stereotypes.

Formal meetings Informal meetings

They have agendas and usually take place at a scheduled time. They occur spontaneously and do not have a distributed agenda.

Which of the following is true of task groups in an organization?

They may operate for years with no definite end date.

Identify an advantage of teamwork in organizations.

They serve as motivators for employees.

True or false: An organization holds a supervisor accountable for carrying out his or her responsibilities.

True

True or false: For a supervisor, informal groups need to be effective only to the extent that they support organizational goals.

True

True or false: Organizations and their employees have an obligation to behave ethically irrespective of whether doing so has an adverse effect on short-term economic advantages.

True

A common personal reason for individuals in an organization to join a group is to _____.

achieve their personal objectives

Henry Fayol is often regarded as the pioneer of _____.

administrative theory

Discrimination based on age is known as

ageism

Supervisors differ in their level of comfort about the uncertainty that comes with involving employees in solving problems or making decisions. This uncertainty is known as _____.

ambiguity

The leadership approach that mirrors the degree to which a leader stands by his or her values is known as _____.

authentic leadership

A military commander who expects unquestioning obedience is an example of _____.

authoritarian leadership

with a leader makes decisions and dictates instructions to employees.

authoritarian leadership

According to the Managerial Grid, a(n) _____ style of leadership has a low concern for people and high concern for production.

authority-compliance

A supervisor can act as a role model to employees by _____.

being impartial in the treatment of employees

An organization's written statement of its values and rules for ethical behavior is known as its

code of ethics