Supply Chain CHP 1
Which of the following activities at a commercial bank is NOT an operations activity? Part 2 A. security B. auditing C. maintenance D. check clearing
Auditing
What term is given to those individuals with a vested interest in an organization, including customers, distributors, suppliers, owners, lenders, employees, and community members? Part 2 A. alumni B. investors C. stakeholders Your answer is correct. D. vestors E. stockholders
Stakeholders
Which of the following is NOT considered to be one of the three primary functions that all organizations perform? Part 2 A. production/operations B. finance/accounting C. marketing D. research and development
research and development
Which of the following best defines scheduling? Part 2 A. Determines and implements intermediate- and short-term schedules that effectively and efficiently utilize personnel while meeting customer demands. B. Determines and implements intermediate- and short-term schedules that effectively and efficiently utilize both personnel and facilities while meeting customer demands. C. Determines and implements long- and short-term schedules that effectively and efficiently utilize both personnel and facilities while meeting customer demands. D. Determines and implements long- and short-term schedules that effectively and efficiently utilize personnel while meeting customer demands.
Determines and implements intermediate- and short-term schedules that effectively and efficiently utilize both personnel and facilities while meeting customer demands.
The person who introduced standardized, interchangeable parts was Part 2 A. Eli Whitney. B. Henry Ford. C. W. Edwards Deming. D. Frederick W. Taylor.
Eli Whitney
Which of the following organizations does NOT belong to the service sector? Part 2 A. San Diego Zoo B. Ford Motor Company C. Southwest Airlines D. Costco
Ford Motor Company
The father of scientific management is Part 2 A. Eli Whitney. B. Henry Ford. C. Frederick W. Taylor. D. Henry L. Gantt.
Frederick W. Taylor.
The capital investment each year in the United States usually Part 2 A. increases. B. decreases unless favorably taxed. C. decreases. D. remains constant.
Increases
Question content area Part 1 Which of these is NOT one of the basic functions of the management process? Part 2 A. inspecting B. leading C. controlling D. staffing
Inspecting
Which of the following is NOT one of the reasons operations managers want to work with their supply chains to viciously cut inventories at every level? Part 2 A. Inventory provides safety against higher-than expected demand. B. Inventory constrains response to ever-shorter product life cycles. C. Inventory hides quality issues. D. Inventory requires financial resources.
Inventory provides safety against higher-than expected demand.
Which of the following is NOT one of the factors that fosters specialization and worldwide supply chains? Part 2 A. specialized expert knowledge B. marketing C. cheaper transportation D. instant communication
Marketing
Which of these is NOT one of the 10 strategic OM decisions? Part 2 A. managing quality B. layout strategies C. scheduling D. marketing
Marketing
A large percentage of the revenue of most firms is spent on which function? Part 2 A. operations B. finance C. marketing D. research and development
Operations
The creation of goods and services is referred to as: Part 2 A. design. B. transformation. C. formation. D. production.
Production
Which of these statements accurately captures a current trend in operations? Part 2 A. There is increased focus on local market and local competition. B. Rapid product development. C. Jobs are increasingly specialized as workers focus on basic assembly tasks. D. Mass production at the expense of product variety.
Rapid product development.
Which of the following activities at an airline is NOT an operations activity? Part 2 A. crew scheduling B. sales C. catering D. flying
Sales
The economic activities that typically produce an intangible product are referred to as Part 2 A. services. B. goods. C. products. D. phantoms.
Services
Which of the following is NOT a characteristic of services? Part 2 A. standardized product B. intangible C. unique D. produced and consumed simultaneously
Standardized Product
Competition in the 21st century is no longer between companies; it is between Part 2 A. individuals. B. technologies. C. supply chains. D. countries.
Supply Chains
What is the goal for mass customization? Part 2 A. The goal is to seek creative designs, efficient production, and high-quality goods via international collaboration. B. The goal is to produce customized products, whenever and wherever needed. C. The goal is to let operations managers work with their supply chain to viciously cut inventories at every level. D. The goal is to enrich jobs and move more decision making to the individual contributor
The goal is to produce customized products, whenever and wherever needed.
The person who believed that management must do more to improve the work environment and processes so that quality can be improved was Part 2 A. Henry Ford. B. Walter Shewhart. C. Eli Whitney. D. W. Edwards Deming
W. Edwards Deming.
hich of the following is NOT one of the four reasons that we study OM? Part 2 A. We want to understand what marketing managers do. B. It is one of the three major functions of any organization. C. It is such a costly part of an organization. D. We want to know how goods and services are produced.
We want to understand what marketing managers do.
A global network of organizations and activities that supply a firm with goods and services is referred to as Part 2 A. operations management. B. production. C. business functions. D. a supply chain.
a supply chain.
The production process at Hard Rock Cafe does NOT include which of the following activities? Part 2 A. receiving B. advertising C. cooking D. placing raw materials in cold storage
advertising
The service sector constitutes what percentage of employment in the United States? Part 2 A. between 50% to 60% B. between 70% to 80% C. between 80% to 90% D. between 60% to 70%
between 80% to 90%
Which of the following tasks would NOT typically represent an operations management activity at Hard Rock Cafe? Part 2 A. preparing an employee schedule B. filing a tax return C. receiving a shipment of incoming food ingredients D. designing an efficient layout
filing a tax return
Which of the following is NOT among the ethical and social challenges facing operations managers? Part 2 A. honoring stakeholder commitments B. training, retaining, and motivating employees C. efficiently developing and producing safe high-quality green products D. providing a safe workplace E. increasing executive pay
increasing executive pay
Which operations function at a manufacturing facility strives for the efficient use of machines, space, and personnel? Part 2 A. process analysis B. design C. production and inventory control D. industrial engineering
industrial engineering
Productivity increases when Part 2 A. inputs increase while outputs remain the same. B. outputs decrease while inputs remain the same. C. inputs and outputs increase proportionately. D. inputs decrease while outputs remain the same.
inputs decrease while outputs remain the same.
Which of the following trends is NOT part of the exciting OM challenges currently facing operations managers? A. local focus B. supply chain partnering C. sustainability D. rapid product development
local focus
Which of the following OM decisions determines how a good or service is produced and commits management to specific technology, quality, human resources, and capital investment? Part 2 A. managing quality B. design of goods and services C. process and capacity design D. human resources and job design
process and capacity design
In general, the supply chain starts with Part 2 A. final customers at the retail store. B. research and development. C. a distributor. D. the provider of basic raw materials.
the provider of basic raw materials
Which of the following does NOT contribute to OM? Part 2 A. unsystematic processing of data B. other disciplines including industrial engineering, statistics, management, and economics C. information technology D. innovations from physical sciences
unsystematic processing of data
A business's stakeholders, whose conflicting perspectives cause ethical and social dilemmas, include: A. lenders. B. owners. C. employees. D. suppliers. E. All of the above.
All of the above
Which of the following is NOT considered to be a stakeholder? Part 2 A. community members B. competitors C. distributors D. customers
Competitors
Which of the following is NOT considered to be a stakeholder? (T/F)
True
Which of the following is an example of a "hidden" production function? Part 2 A. transplanting a liver B. manufacturing a television C. assembling a motorcycle D. producing a computer
transplanting a liver