Supply chain Management

Stakeholders

"A group of people who have a financial or any other interest in the well-being of an operation," best describes _______

Stakeholders

"A group of people who have a financial or any other interest in well-being of an operation," best describes ____________

A company has always employed an inspection department, which examines finished goods for defects after production is complete. Defective goods are scrapped or fixed in a special rework department. Problems with this approach include:

1)It is costly 2)It separates employees who make the product from the process of finding and fixing the root causes of poor quality 3)It is difficult to identify all defects (i.e. achieve 99.9% quality or better) by relying on inspection

internal customer

A distribution center that is owned by company is you company's __________

SBU's, each focusing on one or more customer segments

A typical large company (or not for profit) consists of multiple _________ ___________

Nets-R-Us Company has developed a new concept in fishing nets. Retails fishing shops order a components (handles, bags and hoops.... one of each is required to create a net) from Nets-R-Us and hold them in inventory Customers order their net at the retail shop by picking out a handle, bag and hoop that will best meet their needs (many combinations are possible). After the order is received, an employee in the shop assembles the combination of handle, bag and hoop that the customer has specified. The customer can pick it up the same day or the next day. This is an example of

ATO

Which of the following operations characteristics support low cost production

All/most products having the same basic flow pattern though the facility

A lighting manufacturer produces a model of lamp called the Magnifique. Each lamp consists of a shade and a base. To satisfy a variety of customer tastes, the manufacturer stocks 3 types of shades and 3 types of bases. The manufacturer does not make these into end products (finished lamps) until it has made a sale to a customer. This is referred to as

Assemble to Order

At Subway, employees prepare meat, bake bread and cut-up vegetables in the morning. Employees do not combine these ingredients into finished sandwiches until customers arrive and tell the employees what they would like. This is an example of

Assemble to order

Compared to front office processes, ________ tend to be ___________ Correct Answer

Back office, more efficient

Operations Management

Concerned with inputs, resources, process, and outputs of one company

According to the 1516 Bavarian law, the only ingredients that beer are water, barley and hops. A chemist is analyzing a batch of beef to ensure that it meets this specification. The chemist is concerned with what dimension of quality

Conformance Quality

Angel is interviewing homeowners to see how well his company's kitchen cabinets match up to the homeowners' requirements (in terms of size, configuration, colors, etc.) . Fro this, we can conclude that he is interested in

Design Quality

A product design team is working on a design for a new vacuum cleaner. They are trying to avoid designs that require that plastics and metals be permanently bonded together (for example with glue). The team is probably using _____ methods

Design for the Environment

A product design team is working on the design of a new generation of handheld police radio These radios typically last about 3 years. The team is designing the product in such a way that at the end of each radio's useful life, it will be easy to disassemble each radio and sort its components based on the type of material they are made from. This kind of thinking is an example of

Design for the Environment (DfE)

intermediate customer

Diners in a restaurant are a good example of an __________

Design for Serviceability focuses on goals like

Easing product disassembly and maintenance

When employees have the authority and responsibility to make important process related decisions, ______ is present in the organization

Employee empowerment

Stakeholders

Employees, unions, local communities and governments are all examples of _____________

Conformance quality

Factor X Logistics promises that it's trucks will arrive at customer facilities within no more than 15 minutes before or after the delivery time that its dispatcher has promised. A management team is looking at last month's performance reports in order to determine how often Factor X trucks failed to deliver within this 30 minute window. Which dimension of quality are they concerned with?

In a hospital, drawing a blood sample from a patient is a ________ process; whereas analyzing the sample is a ________ process

Front office; back office

According to the product-process matrix, __________ is associated with ___________

Greater variety of outputs, lower volume production

SBU (strategic business unit)

Has a set of operational Capabilities

Key customer segment 

Has order winners and order qualifiers

Production should be configured differently for different types of products. Generally, simple flows, high levels of automation, and material handling accomplished though robots or conveyors are best for

Higher volume products

value propisition

Implies the competitive priorities that the SBU must focus on

Centurion manufactures 200 different computer storage devices made from approximately 10,000 different parts. Centurion is beginning a program to reduce the number of different parts required to manufacture its products. As part of this program, when designing a new product, designers will be encouraged to use parts that are already being used in Centurion's exising products. This program....

Is a great example of Components Standardization

The element of operation strategy that links together the wants and needs of a key customer segment with the operational capabilities of the SBU

Is referred to as a value proposition

Ford Taurus is a great example of concurrent engineering approach (also known as integrated product/process design). The key take-away from this example is

It is a good idea to get stakeholders such as production workers and insurance companies, involved in new product design.

Karen is in charge of the design and development of new wireless computer storage device. This design process is just beginning and she is calling meeting with representatives from marketing, product engineering, operations management, and procurement in order to seek their input and invite them to participate throughout the process. Based on this we can infer that

Karen plans to utilize concurrent engineering (also known as Integrated Product/Process Design)

A Value propositions that indicated the customer needs and want will be satisfied

Low Cost, timeliness, great quality, flexibility, sustainability

Niel's Wheels creates expensive, high performance bicycle wheels. Based on a forecast of customer demand, Niel's manufactures various sizes and types of wheels in it's Portland factory. Customers order wheels through local and national bike retailers. Orders are filled from finished good inventory at these locations. This is an example of

MTS

An immunization clinic can serve 20 patients per hour under IDEAL conditions. However, due to no-shows, variations in process times and other real-world problems, the highest output we can actually expect is 16 per hour.

Maximum (or design) capacity is 20

Company X can deliver computer printers with a wide variety of capabilities to its commercial customers by configuring them from various combinations of ready-made modules. The technique that is most closely linked to this capability is

Modular design

Which of the following best describes assemble to order production?

Modules and/or individual parts are produced and inventoried prior to receiving a customer order, but the final product is not created until after the customer order

Which of the following statements about modular design is accurate?

Modules may be combined in a number of ways to make a variety of end product configurations

A furniture plant has, up to now, made four models of desk in high volumes for commercial customers. Recently, top management has determined that there is a market for making specialty desks that are either one of a kind or sold in very small quantities. Management has leased a facility across the street for this new lower volume, higher cost product line. Management will implement a new process structure. The new facility is likely to employ

More of job shop process structure, less of a repetitive process

Kiesha is determining which car to buy. She is doing research on fuel usage (miles per gallon) of different models of cars because fuel economy is super important to her. Based on this, we can infer that

Order winners for Kiesha probably include cost, sustainabilty or both

Fewer governmental barriers to trade

Over recent years, Supply Chain Management has become a dominant business perspective in part because of

Advances in Technology

Over recent years, supply chain management has become a dominant business perspective in part because

_____ and _____ both provide a series of steps to be used in problem solving

PDCA and DMAIC

Beringa Inc. is a whitewater oufitter that runs trips on several rivers in Alaska. The company has decided to increase the training received by new employees who are involved in customer reservations in order to reduce the number incorrectly booked trips (wrong dates, failure to note customers' dietary restrictions, etc). The expense of this training is an example of which of the following costs of quality?

Prevention costs

ISO9000

Requires companies to develop and document their quality system

__________ influence quality by selecting the right suppliers and managing interactions with suppliers

Supply Managers

___________ influence quality by selecting the right suppliers and managing interactions with suppliers

Supply Managers

Franklin Company claims that its processes result in fewer greenhouse gases than those of its primary competitors. This suggests that Xanadu has a focus on:

Sustainability

Stakeholders

The demand of __________ often differ from the demands of customers and suppliers

Operations Management

The management of processes used to design, supply, produce, and deliver valuable goods and services to customers

A key aspect of "fit" in an operations strategy is alignment between ___________

The value proposition and the order winners desired by key customers

Consider the following two statements "We provide same day emergency loans at low cost to low income clients" "We provide private one on one private banking services to high wealth individuals who understand the value of premium service"

These are examples of value propositions. It looks like cost is an order winner for the customer segment in the first statement

Which of the following is most consistent with a process-oriented focus

To get good products, create good processes

Quality Function Deployment

Translates the voice of the customer in to technical process requirements

The ___________ technique gathers data about customer wants, likes, dislikes, etc.

Voice of the Customer

Customers in our target market will choose the Ramen restaurant with the biggest portions, assuming the expected wait time to get a table is less than 15 minutes. These customers will not even consider any restaurant with a a wait time greater than 15 minutes. For these customers

Wait time is an order qualifier

Tiny Chef Company manufactures baby food. Recently the company received a contaminated batch of apple puree from a supplier. The lowest cost point in the process to detect and act on this problem is

When the puree is delivered from the supplier

Upstream Suppliers

_____ typically provide materials, components, and services directly related to manufacturing or service production processes.

Supply Chains

_______ typically consist of multiple customers and suppliers linked together

Supply chains

____________ typically consist of multiple customer and suppliers linked together

According to the DfM (Design for Manufacture) and DfA (Design for Assembly) guidelines, it is a good idea to

combine multiple parts into a single part whenever feasible

Product design problems...

often stem from product designers having insufficient interaction with other functions, such as operations and marketing

The SBU with its set of operational capabilities

order winners and order qualifiers that are important to a customer segment

Employee training is an example of a

prevention cost

A manufacturer of commercial cooking equipment has recently completed a two year initiative that reduced the number of fasteners (nuts, bolts, screws, rivets, etc) used in its products from 150 down to 35. The most likely short term result will be

reductions in inventory management costs

Unlike in manufacturing, a factor that designers of most service processes need to contend with is

the level of customer interaction in the process