Supply Chain Management Ch 1
Cross-functional Linkages & Inter-organizational Linkages
Most business majors will be working in areas of supply chain management. None of the major operations and supply chain activities take place in a vacuum. These activities require the input and feedback of other functions within a firm, as well as suppliers and customers. Workers in supply chain management work with people in IT, accounting, finance, marketing, HR, and design
Electronic Commerce
The use of computer and telecommunications technologies to conduct business via electronic transfer of data and documents
Return activities
activities necessary to return and process defective or excess products or materials.
The supply chain function works with marketing and engineering to identify and qualify suppliers of goods and services as well as manage on-going supplier relationships. This supply chain activity is
purchasing
Companies must prioritize and determine the performance dimensions on which they will focus and excel. Each performance dimension has several sub-dimensions. Performance, conformance, and reliability are sub-dimensions of
quality
ASQ
The American Society for Quality - a leader in education and all aspects of quality improvement, including the Baldrige Award, ISO 9000, and continuous improvement activities
APICS
The Association for Operations Management - widely recognized professional society for persons interested in operations and supply management. ISM: The Institute for Supply Management - provides national and international leadership in purchasing and materials management, particularly in the areas of education, research, and standards of excellence - established in 1915 has over 40,000 members
CSCMP
The Council of Supply Chain Management Professionals - seeks to be the preeminent professional association providing world wide leadership for evolving logistics profession through the development, dissemination, and advancement of logistics knowledge
ISM
The Institute for Supply Management - provides national and international leadership in purchasing and materials management,particularly in the areas of education, research, and standards of excellence - established in 1915 has over 40,000 members
The SCOR Model
The Supply Chain Operations Reference Model. The framework that seeks to provide standard descriptions of processes, relationships, and metrics that define supply chain management. According to the SCOR model, supply chain management covers five broad areas
Operations management
The planning, scheduling, and control of the activities that transform inputs into finished goods and services.
Supply chain
a network of manufacturers and service providers that work together to create products or services needed by end users. These manufacturers and service providers are linked together through physical flows, information flows, and monetary flows.
A company approves a large capital investment and implements a global computer system (for example, an Enterprise Resource Planning system such as SAP). This decision is ___________ element of their strategy.
a structural
Oklahoma County issued a request for proposal (RFP) to paint all of the offices in the buildings located in District 3. The RFP stipulated that only contractors that were licensed and bonded would be considered. This requirement is an example of
an order qualifier
"A mechanism for coordinating and guiding decisions regarding the elements of a business—identifies core competencies and targeted customers; sets time frames and performance objectives" is the definition of
business strategy
The supply chain function works with finance and accounting on determining capital investments in manufacturing plants and resource levels, such as workforce. This supply chain activity is
capacity planning
A premium electric toothbrush relies on a special magnetic alloy that is mined in only a few areas around the world. The person responsible for managing relationships with those mining companies and ensuring an uninterrupted supply of this material is most likely the firm's
commodity manager
"Make" or production activities
cover the actual production of a good or service.
Which of the following terms accurately describes functional strategies that are properly aligned, traceable to the business strategy, and require coordination among multiple functional areas?
cross-functional strategies
Flexmaster makes BOTH widgets and gadgets and can switch from one product to the other in the blink of an eye. Flexmaster has extremely
high changeover flexibility
Sourcing activities
identifying, developing, and contracting with suppliers and scheduling the delivery of incoming goods and services.
Delivery activities
includes everything from entering customer orders and determining delivery dates to storing and moving goods to their final destination.
The supply chain function works with marketing to manage the movement of physical goods throughout the supply chain. This supply chain activity is
logistics
"The planning, scheduling, and control of the activities that transform inputs into finished goods and services" is the definition of
operations management
A retailer cooperates with a manufacturer by coordinating promotional activities (items they plan to put on sale and advertise heavily) with the manufacturer to assist the manufacturer plan production and inventory. This is an example of which of the following important trends in operations and supply chain management?
relationship management
Which area of the SCOR model includes the activities that are necessary to handle warranty repairs and exchanges or shipments in excess of what is needed at a retail location?
return
Planning activities
seek to balance demand requirements against resources and communicate these plans to the various participants.
