SWM301_P11

a

The ____ step in the planning process is to tie the information technology strategic plan to the organization's overall strategic plan. a. first b. second c. third d. fourth

b

A(n) ____ is a document that describes the products or services to be created by the project team. a. contract b. statement of work c. project charter d. business case

d

A(n) ____ is a document that formally recognizes the existence of a project and provides direction on the project's objectives and management. a. balanced scorecard b. business case c. net present value analysis d. project charter

a

A(n) ____ is a document used to coordinate all project planning documents and help guide a project's execution and control. a. project management plan b. statement of work c. scope statement d. contact

b

A(n) ____ is a methodology that converts an organization's value drivers, such as customer service, innovation, operational efficiency, and financial performance, to a series of defined metrics. a. payback analysis b. balanced scorecard c. weighted scoring model d. net present value analysis

b

Abraham Maslow, a highly respected psychologist, rejected the dehumanizing negativism of psychology in the ____. a.1940s c.1960s b.1950s d.1970s

c

At the bottom of Maslow's structure are ____ needs. a.esteem c.physiological b.self-actualization d.social

b

Author ____, who developed the concept of the strategic value of competitive advantage, has written several books and articles on strategic planning and competition. a. James Bacon b. Michael Porter c. Robert Cooper d. Carol Matlack

b

Human resource management includes ____ processes. a.three c.five b.four d.six

c

In a weighted scoring model, the sum of all of the criteria's weights must total ____ percent. a. 0 b. 50 c. 100 d. 150

b

In the ____ information technology planning stage, the analysis outlines business processes that are central to achieving strategic goals and helps determine which ones could most benefit from information technology. a. Project Planning b. Business Area Analysis c. Resource Allocation d. Information Technology Strategy Planning

a

In the ____ stage of selecting information technology projects, organizations define project scope, benefits, and constraints. a. Project Planning b. Business Area Analysis c. Resource Allocation d. Information Technology Strategy Planning

c

In the ____ stage of selecting information technology projects, organizations select information technology projects. a. Project Planning b. Business Area Analysis c. Resource Allocation d. Information Technology Strategy Planning

d

In the ____ stage, organizations tie information technology strategy to mission and vision of organization and identify key business areas. a. Project Planning b. Business Area Analysis c. Resource Allocation d. Information Technology Strategy Planning

b

In the mathematical formula for determining the NPV, the variable n is ____. a. the year of the cash flow b. the last year of the cash flow c. the amount of cash flow each year d. the discount rate

b

Key outputs of ____ process are project staff assignments, resource calendars, and project management plan updates. a.managing the project team c.developing the project team b.acquiring the project team d.developing the human resource plan

d

Most systems analysts begin their careers as ____. a. database administrators b. CEOs c. project managers d. programmers

c

On large projects, many project managers say that ____ percent of the job is communicating and managing changes. a. 50 b. 70 c. 90 d. 100

a

One method for selecting projects based on ____ is to determine whether they first meet three important criteria: need, funding, and will. a. broad organizational needs b. using a weighted scoring model c. implementing a balanced scorecard d. categorizing information technology projects

c

People who need personal ____ want to direct others and can be seen as bossy. a.affiliation c.power b.advancement d.achievement

a

People with a high need for ____ desire harmonious relationships with other people and need to feel accepted by others. a.affiliation c.power b.money d.achievement

c

Projects that address ____ are much more likely to be successful because they will be important to the organization. a. a balanced scorecard b. a weighted scoring model c. broad organizational needs d. net present value

c

Research shows that ____ is the number one reason cited for why organizations invest in information technology projects. a. providing financial incentives b. supporting implicit business objectives c. supporting explicit business objectives d. keeping abreast of technological advances

d

The ____ is the minimum acceptable rate of return on an investment. a. return on investment b. internal rate of return c. external rate of return d. required rate of return

b

The ____ section of the project management plan describes how to monitor project progress and handle changes. a. management objectives b. project controls c. risk management d. technical processes

d

The ____ section of the project management plan describes specific methodologies a project might use and explains how to document information. a. management objectives b. project controls c. risk management d. technical processes

c

The ____ section of the project plan should describe the major project functions and activities and identify those individuals who are responsible for them. a. organizational charts b. other organizational or process-related information c. project responsibilities d. management objectives

b

The bottom four needs in Maslow's structure are referred to as ____ needs. a.self-actualization c.safety b.deficiency d.growth

a

The first step in determining the NPV is to ____. a. determine the estimated costs and benefits for the life of the project and the products it produces b. determine the discount rate c. calculate the net present value d. determine the cash flow

b

The highest level of needs in Maslow's structure is referred to as a ____ need. a.deficiency c.safety b.growth d.physiological

c

The main outputs of ____ process are team performance assessments and enterprise environmental factors update. a.managing the project team c.developing the project team b.acquiring the project team d.human resource planning

a

The majority of time on a project is usually spent on ____, as is most of the project's budget. a. execution b. planning c. closing d. monitoring and controlling

d

The outputs of ____ include change request status updates, project management plan updates, and project document updates. a. monitoring and controlling the project work b. closing the project c. developing the project management plan d. performing integrated change control

c

The project schedule information section of the project management plan might include ____. a. a detailed budget b. key deliverables c. a detailed schedule d. project staffing

a

You can determine a project's ____ by finding what discount rate results in an NPV of zero for the project. a. internal rate of return (IRR) b. required rate of return c. payback period d. return on investment (ROI)

b

____ analysis is a method of calculating the expected net monetary gain or loss from a project by discounting all expected future cash inflows and outflows to the present point in time. a. Cost of capital b. Net present value c. Cash flow d. Payback

d

____ are new requirements imposed by management, government, or some external influence. a. Opportunities b. Commands c. Problems d. Directives

d

____ found that people were motivated to work mostly by feelings of personal achievement and recognition. a.Maslow c.McClelland b.McGregor d.Herzberg

d

____ helps integrate traditionally separate organizational functions, set process improvement goals and priorities, provide guidance for quality processes, and provide a point of reference for appraising current processes. a.SQFD c.SQMMI b.CMM d.CMMI

b

____ involves building individual and group skills to enhance project performance. a.Developing the human resource plan c.Acquiring the project team b.Developing the project team d.Managing the project team

c

____ involves getting the needed personnel assigned to and working on the project. a.Developing the human resource plan c.Acquiring the project team b.Developing the project team d.Managing the project team

d

____ involves tracking team member performance, motivating team members, providing timely feedback, resolving issues and conflicts, and coordinating changes to help enhance project performance. a.Developing the human resource plan c.Acquiring the project team b.Developing the project team d.Managing the project team

b

____ is at the top of Maslow's structure. a.Esteem c.Physiological b.Self-actualization d.Social

c

____ is best known for developing a hierarchy of needs. a.Frederick Herzberg c.Abraham Maslow b.David McClelland d.Douglas McGregor

a

____ is best known for distinguishing between motivational factors and hygiene factors when considering motivation in work settings. a.Frederick Herzberg c.Abraham Maslow b.David McClelland d.Douglas McGregor

b

____ proposed that an individual's specific needs are acquired or learned over time and shaped by life experiences. a.Frederick Herzberg c.Abraham Maslow b.David McClelland d.Douglas McGregor

c

____ support contributes the most to successful information technology projects. a. Stakeholder b. Team c. Executive d. User

c

Many people are familiar with SWOT analysis—analyzing Strengths, Weaknesses, Opportunities, and Threats—which is used to aid in ____. a. project initiation b. project planning c. strategic planning d. strategic initiation

a

____ involves identifying and documenting project roles, responsibilities, and reporting relationships. a.Developing the human resource plan c.Acquiring the project team b.Developing the project team d.Managing the project team

d

ople with a high need for ____ seek to excel and tend to avoid both low-risk and high-risk situations to improve their chances for achieving something worthwhile. a.affiliation c.power b.money d.achievement